PALMco

Beware the scam. My stupidity. Signed up for Palmco program. The salesperson did a great job convincing me that my bills would be lower which they were for a short period of time. It wasn't until this winter that Inrealized that Palmco's rate was substantially higher than my utility company. They gave me a song and dance about the verbal recording of my variable rate and how I agreed to their terms. Be careful this company has lawsuits against them for deceptive sales practices. Do your due diligence before signing with any third party supplier. Stay away from Palmco

Regarding case [redacted]; [redacted]
 
In response to this rebuttal, we spoke to [redacted], [redacted]’ brother, on 5/**/2014. As a courtesy, we offered to review [redacted]’ account for a potential credit. Upon review, we offered [redacted] a credit of $1,380.09, which will be mailed in the form of a check. This credit reflects a rerate for the time [redacted] has been a customer of PALMco. [redacted] accepted the offer, thanked us and ended the call.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
my contact hours are 10:30pm - 6am est if anyone wants to talk to me .    I leave messages back too.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Sir/Madam,This is to bring in to your notice , I am open to resolve the issue with PalmCo, but on reasonable terms. First of all, it is un-lawful, to increase the rates by three times, and that could have been ten times also. There is no regulation on RATE increase? Although at the time on enrollment  (change from [redacted] to PALMco) , their representative assured me that the rates will be competitive. That is why I opted for PALMco that time. Now, I would like to get my full and final credit back from PALMco for increased rates.Also, RATEs could not be increased without any notification to CUSTOMER. This is also not lawful.Please look into this matter to resolve appropriately.
Thanks & Regards,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Regarding case [redacted]:
 
In response to this rebuttal, we spoke with [redacted], [redacted]’s daughter, on 6/**/2014. We advised [redacted] that check no. [redacted] in the amount of $85.58, was mailed to [redacted] on 6/*/2014, and it is now up to USPS to deliver it. [redacted] thanked us and the call was ended.
 
We kindly ask that you consider this matter closed.
 
Please let us know if the Revdex.com would like any further information
 
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I did not approve PALMco as my supplier.  I would like to be reimburse the difference on usages from March 2015 to November 2016 if possible. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:First I would like to explain that I always thank Palmco rep
at the end of the call just for the reason that they have the courtesy to speak
with me and to hear me what I would like to say about my overcharged bill issue
without hanging me on the phone , but definitely not for the reason that my
issue was solved  or  I heard an amicable  answer regarding my $1000.00 overcharged
supply bill from Palmco!!!!!!
 
I called Palmco back on 4/*/14  but I received the voice mail saying that Due
to high  call volume  email Palmco, called again on 4/*/14 and was
able to talk to [redacted] and she said that will me call back, but still now
she didn’t call…
Since  I was over
charged constantly month after month more than $1000.00  I’m looking forward a call from Palmco to
resolve my issue…
 Again I want to say that I was never  satisfied with Palmco ‘s credit to my
account, and as a telephone courtesy I thank them for calling , Will anybody be
happy to get charged  300% or 400% more
than the local utility  company and happy
to settle for few dollar credit ???
 Looking forward to talk with palmco and settle my issue ...
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted] [redacted]

Regarding case [redacted]
 
In response to this rebuttal, we spoke to [redacted] on 4/**/2014. [redacted] advised us that he had received the check in the amount of $644.11 that we had issued to him on 3/**/2014. [redacted] was satisfied thanked us and the call was ended.
 
Please let us know if the Revdex.com would like any further information
 
Thank you.

Hello [redacted] and the [redacted],
 
Regarding case [redacted]...

[redacted]
 
RESULTS
In response to this complaint, we spoke with [redacted] on 3/**/2014. We reminded [redacted] of previous credit given on 2/**/2014 for $49.98. As a courtesy, we offered to re-review [redacted] account for potential credit. Upon review, we offered [redacted] an additional courtesy credit of $162.44 for billing cycle 1/**/2014-2/**/2014, which will be mailed in the form of a check, making [redacted] total credit $212.42. [redacted] was satisfied with the credit, thanked us and ended the call.
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted] contacted PALMco to enroll her electric account in PALMco’s service on 8/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 9/**/2013.
 
On 1/**/2014, we received an inbound cancellation request from [redacted]’s utility. This request was processed promptly and without penalty, and per the determination of PPL, her electric account stopped receiving PALMco’s service on 2/**/2014.
 
After 6 months of receiving PALMco service, we spoke with [redacted] for the first time on 2/**/2014. We advised [redacted] that per the determination of PPL her electric account ended service with PALMco on 2/**/2014.  As a courtesy, we offered to review [redacted] account for potential credit. Upon review, we offered [redacted] a courtesy credit of $49.98 for billing cycle 1/**/2014-2/**/2014, which will be mailed in the form a check. [redacted] acknowledged the credit, thanked us and ended the call.
 
Contrary to [redacted]’s complaint, [redacted]’s rate never went from .7 to .25. PALMco’s introductory rate is for the first two billing cycles. In addition to agreeing to the terms of PALMco’s service when initially authorizing her enrollment, PALMco does inform customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.
 
We apologize if [redacted] was not pleased with the increase of costs caused by the arctic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco.
 
 Please let us know if the [redacted] would like any further information.
 
Thank you.
 
[redacted]

RESULTS In response to this complaint, we spoke with [redacted] daughter, [redacted], on 11/**/2015. We advised [redacted] that [redacted] account was enrolled in PALMco’s service at a variable rate with no guarantee of savings. As a courtesy, we offered to re-review [redacted]...

[redacted] account for a potential courtesy credit. Upon review, we offered [redacted] a revised courtesy credit of $221.90 toward [redacted] account for the billing cycles of 8/*/2015 – 11/*/2015, which will be sent in the form of a check. As an extended courtesy, we offered to review [redacted] final bill as well, should she be unhappy with it. [redacted] accepted our offer, thanked us, and the call was ended.    BACKGROUND INFORMATION Prior to filing this complaint, [redacted] electric account was enrolled in PALMco’s service on 3/*/2015, upon completion of a TPV recording by her husband, J[redacted]. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding their enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted] and [redacted] electric account on 3/**/2015. On 11/**/2015, after receiving PALMco’s service for nearly eight months, [redacted] contacted our office for the first time in regards to her account, and stated that she was unhappy with her rate. We reminded [redacted] that her account was enrolled in PALMco’s service at a variable rate with no guarantee of savings. [redacted] requested the cancellation of her account, which was processed promptly and without penalty. We advised [redacted] on the cancellation process and that it’s up to her utility, PPL, to determine an end date. [redacted] thanked us and ended the call. Per the determination of PPL, [redacted] electric account stopped receiving PALMco’s service 11/**/2015.   Shortly after we spoke with [redacted], on 11/**/2015, we received a call from her daughter, [redacted], in regards to the account. [redacted] wanted to know how her parents’ account was enrolled in PALMco’s service, and we advised her that it was enrolled upon completion of a TPV recording. [redacted] requested the cancellation of the account, which we advised was already requested by [redacted], and would be processed promptly and without penalty. As a courtesy, we offered to review [redacted] account for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $142.95 towards [redacted] account for the billing cycles of 9/*/2015 – 11/*/2015, which would be sent in the form of a check. However, [redacted] declined our offer, stated her husband would contact us, and ended the call.    Contrary to this complaint, [redacted] electric account was enrolled in PALMco’s service at a variable rate with no guarantee of savings, upon completion of a TPV recording by her husband, J[redacted]. Additionally, [redacted] were sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.   Please let us know if the Revdex.com would like any further information.   Thank you.
[redacted]
  [redacted]

RESULTS In response to this complaint, we spoke with [redacted] on 2/*/2015. We advised [redacted] that per the determination of PECO, PALMco will stop servicing her gas and electric accounts on 2/**/2015 and 2/*/2015, respectively. As...

a courtesy, we offered to review [redacted]’s account for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $300.72 for the billing cycles of 10/**/2014 – 1/**/2015, which will be sent in the form of a check. [redacted] accepted our offer, thanked us, and the call was ended.   BACKGROUND INFORMATION Prior to filing this complaint, [redacted]’s gas and electric accounts were enrolled in PALMco’s service on 2/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas and electric accounts on 3/**/2013.   After receiving PALMco’s service for one year and ten months, on 1/**/2015, we spoke with [redacted] for the first time in regards to her account. As a courtesy, we offered [redacted] a 10% loyalty discount in the amount of $67 toward her current bill. However, [redacted] declined our offer, and advised us that she had requested the cancellation of her account through her utility, PECO. We advised [redacted] on the cancellation process and that it’s up to PECO to determine an end date. [redacted] understood, and the call was ended.   On 1/**/2015, we received an inbound cancellation request from [redacted]’s utility, PECO. This request was processed promptly and without penalty. Per the determination of PECO, [redacted]’s gas and electric accounts will stop receiving PALMco’s service on 2/**/2015 and 2/*/2015, respectively.   Contrary to this complaint, [redacted] agreed to a variable rate with no guarantee of savings when she enrolled in PALMco’s service. [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.   Please let us know if the Revdex.com would like any further information.   Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Since palmco considered having done enough while, to habe misled me I will pay $2100 more than what I would have paid, let me explore some other options. I maintain that Palmco and its associates misled me. If Palmco does not pay 75% of the $2100, I reserve my right to take other actions.
I say thank you to Revdex.com.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
P.S.  I'm just not happy with the way that Palmco representative that came to my door at my home told me I would be locked into a .06  rate for a year and that it was to help consumers keep utility bill lower than what my electric company would be.
Very miss leading company. I would of never switch if I knew it was a third party company.
I learned my lesson about reading the fine print. I just pray they don't over charge me for this month.
Thank you again for responding to my complaint.

Hello [redacted] and the [redacted],
 
Calibri;">Regarding case [redacted]:
 
RESULTS
In response to this complaint, we attempted to contact [redacted] on 4/**/2014 and 4/**/2014 but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution has been reached.
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted]’s electric and gas accounts were enrolled in PALMco’s service on 9/**/2012. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 10/**/2012 and his gas account on 11/**/2012.
 
On 1/**/2014, we received an inbound cancellation request. Per the determination of PSEG, [redacted]’s electric account ended on 1/**/2014 and his gas account ended on 2/**/2014.
 
After receiving PALMco service for over a year, for the first time, we spoke to [redacted] on 1/**/2014 regarding his account. We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. We advised [redacted] that per the determination of PSEG, his electric account ended on 1/**/2014 and his gas account ended on 2/**/2014. As a courtesy, we offered to review [redacted]’s accounts for a potential credit. Upon review, we offered [redacted] a courtesy credit of $9.93 towards his electric account and a credit of $29.53 towards his gas account for the billing cycle 12/**/2013 - 1/**/2014. This makes a total credit of $39.46, which will mailed in the form of a check. [redacted] accepted the offer, thanked us and the call was ended.
 
Contrary to this complaint, PALMco does not cheat our customers as [redacted] alleges. We apologize if [redacted] was not pleased with the increase of costs caused by the arctic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. PALMco values all of our customers and do our best to provide quality service.
 
Please let us know if the [redacted] would like any further information.
 
Thank you.

RESULTS
In response to this complaint, we spoke to [redacted] on 2/**/2014. As a show of good...

faith, we offered to re-review [redacted]’s electric accounts for a potential courtesy credit. Upon review, we voided the credit offered on 1/**/2014 of $26.26 and offered a new courtesy credit of $42.01 for the 11/**/2013 – **/*/2013 bill, as well as a courtesy credit of $39.54 for the billing cycle of 1/**/2014 – 1/**/2014, making a total courtesy credit of $81.55 towards his electric account. We also offered a courtesy credit of $8.80 for the billing cycles of 11/**/2013 – 1/**/2014 towards his gas account. We advised [redacted] to contact our office for a review of his final bill should he be unhappy with it. However, [redacted]did not accept our offered courtesy credits. [redacted] thanked us and the call was ended. Although [redacted] declined our offers, we will still apply the courtesy credits totaling $90.35 towards his accounts.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Regarding case # [redacted]
 
RESULTS
In response to this complaint, we spoke with [redacted] on 04/**/2014. As a form of goodwill, we offered to re-review his account for a courtesy credit. Upon review,...

we extended a courtesy credit of $200 towards his electric account for the billing periods 01/**/2014- 03/**/2014, which will be sent to [redacted] in the form of a check. Altogether, we extended [redacted] a total credit of $262.89 towards his account for the billing periods 01/**/2014- 03/**/2014. [redacted] seemed pleased with this resolution, thanked us and the call was ended.
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted]’s electric account was enrolled in PALMco’s service on 07/**/2013 upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 08/**/2013.
 
After servicing [redacted]’s electric account for more than six months, on 02/**/2014, we received a call from [redacted] in regards to his account. As a courtesy, we offered [redacted] our loyalty credit, which consists of a 10% discount on his current bill, and his next two bills. The loyalty credit is a program we are offering to our customers to assist with their bills due to increased costs caused by the arctic weather. Upon review, we extended a courtesy credit of $62.89 for the billing cycle 01/**/2014- 02/**/2014, which was applied to [redacted]’s electric account as a payment on 03/**/2014. [redacted] thanked us and the call was ended.
 
A few days later, on 02/**/2014, we received an inbound cancelation request from [redacted]’s utility, which was processed promptly and without penalty. Per the determination of PPL, [redacted]’s electric account stopped receiving PALMco’s service on 03/**/2014.
 
Contrary to [redacted]’s complaint, we are not criminals and [redacted] was not charged a criminal rate. We apologize if [redacted] was not pleased with the increase of costs caused by the arctic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco.
 
Additionally, [redacted] was sent all of the necessary information regarding PALMco’s service following his enrollment. In addition, the TPV [redacted] completed to start service also stated rates are variable and savings are not guaranteed.   PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings.  All of this information is included in the welcome packet sent to customers shortly after enrollment. [redacted] was not enrolled on a fixed rate, as she states.
 
Please let us know if the Revdex.com would like any further information. 
 
Thank you.

Regarding case [redacted]:
 
RESULTS
In response to this complaint, we attempted to contact [redacted] on 3/**/2014 and 4/*/2014 but were only able to leave messages. We will continue to...

reach out to [redacted] until an amicable resolution has been reached.
 
BACKGROUND INFORMATION
Prior to this complaint, [redacted]’ gas account was enrolled in PALMco’s service on 9/**/2013 upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’ gas account on 10/**/2013.
 
After receiving PALMco service for over five months, for the first time, we spoke with [redacted] on 3/**/2014 regarding his account. We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. As a courtesy, we offered to review [redacted]’ account for a potential credit. Upon review, we offered [redacted] a credit of $114.96 for the billing cycles of 1/**/2014 – 3/*/2014, which will be mailed in the form of a check. [redacted] accepted the offer, thanked us and the call was ended.
 
On 3/**/2014, we received an inbound cancellation request. Per the determination of [redacted], [redacted] gas account is scheduled to end on 5/*/2014.
 
Contrary to this complaint, PALMco does not price gouge our customers as [redacted] alleges. PALMco values all of our customers and do our best to provide quality service. Additionally, we apologize if [redacted] was not pleased with the increase of costs caused by the arctic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
[redacted]

Regarding case #[redacted]
 
RESULT
In response to this complaint, we spoke with [redacted] on 07/**/2014. We reminded her that she enrolled in PALMco’s service at a variable...

rate with no guarantee of savings upon completion of a supply agreement on 08/**/2013. As a form of goodwill, we offered to re-review her electric account for an additional courtesy credit. Upon review, we informed [redacted] that we will be voiding the credit of $30.10 previously offered on 06/**/2014 and will be replacing it with a new courtesy credit of $80.42 towards her electric account for the billing periods 03/**/2014 – 06/**/2014. We advised [redacted] that she will receive this credit in the form of a check. As an extended courtesy, we also advised [redacted] to contact our office for a review of her final electric bill should she be unhappy with it. [redacted] accepted our offer and the call was ended.
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted]’s electric account was enrolled in PALMco’s service on 08/**/2013, upon completion of a supply agreement. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]'s electric account on 09/**/2013.
 
On 06/**/2014, after servicing [redacted]’s electric account for more than nine months, we received a call from [redacted] in regards to her account. We reminded [redacted] that she enrolled in PALMco’s service at a variable rate with no guarantee of savings. As a courtesy, we offered to review her account for a potential courtesy credit. Upon review we extended a courtesy credit of $30.10 towards [redacted]’s electric account for the billing periods 03/**/2014 – 05/**/2014. We advised [redacted] that this credit will be applied to her account. [redacted] accepted our offer and also requested her account be cancelled, which was processed promptly and without penalty. We advised [redacted] that it’s up to her utility, [redacted], to determine her service end date. [redacted] understood and the call was ended. Per the determination of [redacted]’s electric account is scheduled to stop receiving PALMco’s service on 07/**/2014.
 
Contrary to [redacted]’s allegation, PALMco does not cheat our customers or falsely advertise our service. PALMco values all of our customers and do our best to provide quality service.  In addition to agreeing to the terms of PALMco’s service when initially signing the agreement, [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.
 
We apologize to [redacted] for any displeasure she may have experienced due to the increases on her bill caused by artic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. PALMco values all of our customers and we do our best to provide quality service.

Regarding case [redacted]:
 
In response to this rebuttal, spoke with [redacted] on 3/**/2014. We offered to re-review her account for any additional credit.  Upon review, we offered [redacted] a credit of $188.86 for billing cycles 10/**/2013-2/**/2014, which will be mailed in the form of a check. This credit is in addition to the credit given on 3/**/2014 for $215.62, giving [redacted] a total credit of $404.48.  [redacted] was satisfied with the credit, thanked us and ended the call.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.
 
**
[redacted]



[redacted]