PALMco

Hello [redacted] and the Revdex.com,
 
Regarding Case # [redacted]:
 
UPDATE
We spoke with [redacted] on 2/**/2014. We advised [redacted] that per the determination of PSE&G, his accounts are scheduled to end on 3/**/2014. As a show of good faith, we offered to review [redacted]’s accounts for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $120.49 for the billing cycle of 1/**/2014 – 2/**/2014 towards his gas account and $70.97 for the billing cycle of 1/**/2014 -2/**/2014 towards his electric account. The total credit of $191.46 for his gas and electric accounts will be mailed in the form of a check. We also advised [redacted] to contact us for a review of his final bill should he be unhappy with it. [redacted] accepted the offer, thanked us and the call was ended.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.

Hello [redacted] and the Revdex.com,
 
Regarding case [redacted] – [redacted]
 
UPDATE
As an update to this complaint, we spoke to [redacted] on 04/**/2014. We reminded [redacted] that he...

enrolled in PALMco’s service at a variable rate with no guarantee of savings. We also informed him, per the determination of [redacted], his electric account is scheduled to stop receiving PALMco’s service on 4/**/2014.  As a form of goodwill, we offered to re-review [redacted]’ account for a courtesy credit. Upon review, we extended a total courtesy credit of $519.74 towards his account for the billing cycles 01/**/2014- 03/**/2014. We advised [redacted] that we will be voiding the previous credit of $197.82 offered on 04/**/2014 and will be replacing it with the credit of $519.74, which he will receive in the form of a check. As an extended courtesy, we advised [redacted] to contact us for a review of his final bill should he be unhappy with it. [redacted] was satisfied with this resolution, thanked us and the call was ended.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.

Regarding case [redacted]:
 
RESULTS
In response to this complaint, we attempted to contact [redacted] on 3/**/2014 and 3/**/2014 but were only able to leave messages. We...

will continue to reach out to [redacted] until an amicable resolution has been reached.
 
BACKGROUND INFORMATION
Prior to this complaint, [redacted]’s accounts were enrolled in PALMco’s service on 2/**/2013 upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas account on 5/**/2013 and electric account on 4/**/2013.
 
After receiving PALMco service for nearly eight months, for the first time, we spoke with [redacted] on 1/*/2014 regarding his accounts. We advised [redacted] that we received a TPV recording on 2/**/2013, completed by [redacted], his daughter, authorizing his enrollment with PALMco. While attempting to verify the account information, [redacted] was unable to verify the DOB on the account. [redacted] advised us he would speak with [redacted] and call us back.
 
On 1/*/2014, we spoke with [redacted], also [redacted]’s daughter, regarding their account. While attempting to verify the account information, [redacted] was unable to verify the DOB for [redacted], the authorized person on the account. Because PALMco holds the safety of customer information in the highest regard, we cannot discuss customer information without verifying the identity of a caller. [redacted] ended the call.
 
On 1/*/2014, we spoke with [redacted] regarding the account. [redacted] requested we cancel the accounts, which was processed promptly and without penalty. We advised [redacted] that it is per the determination of [redacted] to schedule an end date. [redacted] thanked us and the call was ended. Per the determination of [redacted]’s electric account ended on 2/**/2014 and his gas account is scheduled to end on 3/**/2014.
 
On 2/**/2014, we spoke with [redacted] regarding her account. We advised [redacted] that per the determination of [redacted]’s electric account ended on 2/**/2014 and his gas account is scheduled to end on 3/**/2014. [redacted] thanked us and the call was ended.
 
On 2/**/2014, we spoke with [redacted] regarding his account. We reminded [redacted] that we received a TPV recording on 1/*/2014, completed by [redacted], authorizing his enrollment with PALMco. We advised [redacted] that per the determination of [redacted]’s electric account ended on 2/**/2014 and his gas account is scheduled to end on 3/**/2014. We attempted to further assist [redacted], but he disconnected the call in the middle of our conversation. We attempted to called [redacted] back and but were only able to leave messages.
 
Contrary to this complaint, PALMco does not scam customers as [redacted] alleges. PALMco does the best we can to provide customers with quality service.  
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Palmco rep called me on June [redacted]
 2014 and was asking me from where did I get
$1366.49 that has to be issued. In the monthly utility bill [redacted] specifies in
writing that if I would have stayed with [redacted] that this is the dollar amount I would
have charged for supply of GAS and Electricity ,that were I came to know that
in every  month bill from December 2013
to April 2014 I was charged double, triple and four times I was charged more for supply of Electricity
and Gas supply from Palmco. As a customer courtesy Palmco Issued 759.38,and
still pending for the balance $607.11.
And they were mentioning that I
was signed up for VARIABLE rate and said they have  recording of the conversation I accepted for
Variable rate, But that is not what happened, when they called over phone several
times they said that we’ll be saving in utility bills by switching to Palmco, but
in reality I got huge bill from palco for the supply of electricity and gas
supply. When I decided to discontinue Palmco from my account  after my Huge January bill, then I was told it
would take 60 days to switch back to my utility company, following my February,
March  and April was 3 or 4 times higher
than local utility company.
 
The rep from Palmco was also
mentioning that after April I was no more with Palmco so they cannot give me
credit, all I’m asking is charge me legitimately and give me back my money that
was  charged excessively. Out of over  charging me $1366.49 excess they gave me credit
for only 50%, I deserve to get back  my hard earned money ,Its not fair to over
charge the customer and telling to be happy with the 50% refund.
 
Revdex.com Thankyou for the support Please help me get my money
back as I’m asking refund for what I was overcharged for the time frame I was
with Palmco….
 In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Regarding case [redacted]; [redacted]
 
UPDATE
We spoke with [redacted] on 4/**/2014. We advised [redacted] that his account was enrolled upon completion of a signed agreement by, [redacted], who he confirmed was his girlfriend. We advised [redacted] that by signing the agreement, [redacted], consented that she was authorized to make changes to the account and upon signup she agreed to a variable rate with no guarantee of savings.  As a courtesy we offered to review [redacted] account for potential credit. Upon review, we offered [redacted] a credit of $147.19 for billing cycles 2/**/2014-4/*/2014, which will be mailed in the form of a check. [redacted] was satisfied with the credit and ended the call.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In response to PalmCo's response: They offered to review my account after overcharging me more than $600 compared to Ameren's FIXED RATE* of $.048/kwh. They determined that $122.12 was satisifactory enough and told me that they would not review my account any farther back. They told me that since I didn't call in to complain between Sept-Dec., they would not review the account. I reminded them that I was the customer and without any notifications, I was placed on hold for 2 minutes. The lady came back on the phone and  I asked for a [redacted]. [redacted], told me she was the [redacted]. She didn't review my account at this time, she did it to irritate me even more. PalmCo has the WORST customer service of any company I have ever dealt with. [redacted], then reviewed my account, told me that they would refund me $122.12 and "would be willing to review my next statement when it is due", and said they were canceling my account . In response to the cancellation, I said thanks and the call ended. 
[redacted] told me that Ameren charges a Variable rate, just like they do(which the sales people do not tell you), but it is a complete lie. Ameren charges a FIXED RATE of $.048, and the sales person told me I would be at $.041/kwh. This is the only reason I switched. They use a bait and switch tactic to get you to sign up. I have the right to redress, and the right to service, neither which PalmCo practices. The government should look into their business practices.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

RESULTS In response to this complaint, we will not be reaching out to [redacted]. We’ve made numerous attempts to resolve [redacted]’s concerns. However, it appears that [redacted] is not willing to work with us towards reaching an amicable resolution to this matter. We...

kindly request that this case be closed. Additionally, we are still willing to work with [redacted] within reason if he contacts our office.   BACKGROUND INFORMATION Prior to filing this complaint, [redacted]’s electric and gas account was enrolled in PALMco’s service on 12/**/2014. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 1/**/2015 and his gas account on 1/**/2015.   On 3/*/2015, we sent [redacted] a $25 [redacted] Gift Card as part of a promotion that was selected on his electric account at the time of his enrollment.   On 4/**/2015, we sent [redacted] a $25 [redacted] Gift Card as part of a promotion that was selected on his electric account at the time of his enrollment.   After servicing his account for about five months, on 6/**/2015, we spoke with [redacted] for the first time in regards to his account. We reminded [redacted] that he agreed to variable rates with no guarantee of savings when he enrolled in PALMco’s service, including an introductory rate for the first two billing cycles, during which [redacted] received a rate lower than that of his utility. [redacted] requested the cancellation of his account which was processed promptly and without penalty. We advised [redacted] that it is up to his utility, [redacted], to determine his service end date. [redacted] thanked us and the call was ended. Per the determination of [redacted]’s electric account stopped receiving PALMco’s service on 6/**/2015, and his gas account is scheduled to stop receiving PALMco’s service on 7/**/2015.   On 6/**/2015, we spoke with [redacted] as a follow-up to an email we received from him on 6/**/2015. We advised [redacted] that per the determination of [redacted], his electric would stop receiving service with PALMco on 6/**/2015 and his gas account on 7/**/2015. We advised [redacted] that we will submit his account for a credit review. Upon review, we offered [redacted] a credit of $26.30 on his electric account for billing cycle 4/**/2015 – 5/**/2015, which would be applied to his account. In addition, we offered to send [redacted] a $25 [redacted] Gift Card, and would review his final bill, should he be unhappy with it. However, [redacted] declined the offer requested a re-review of his account and the call was ended.   We spoke with [redacted] on 6/**/2015. As a courtesy, we re-reviewed [redacted]’s account for potential credit. Upon review, we offered [redacted] a revised credit of $37.62 for billing cycle 4/**/2015 – 5/**/2015. However, [redacted] declined this credit and the call was ended.                                         ...⇄ We again attempted to contact [redacted] regarding his concerns on 6/**/2015. However, the audio quality was poor and the call was disconnected. We immediately tried contacting [redacted], however he did not wish to speak at the moment, and requested a call at a later time. We made two attempts to reach him later in the day, but were only able to leave messages.   Contrary to this complaint, PALMco does not increase its rates after a cancellation request is submitted. We apologize to [redacted] for any inconvenience he may have experienced. PALMco values all of our customers and potential customers, and we do our best to provide quality service. [redacted] agreed to a variable rate with no guarantee of savings when he enrolled in PALMco’s service. Additionally, [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.   Please let us know if the Revdex.com would like any further information.   Thank you

Regarding case [redacted]:
 
In response to [redacted]’s rebuttal, we spoke to [redacted] on 06/**/2014. As a form of goodwill, we offered to re-review [redacted]’s accounts for a potential courtesy credit. Upon review, we extended a total courtesy credit of $543.75, $419.31 towards [redacted]’s gas account for the billing cycles 03/**/2014 – 05/**/2014 and $124.44 towards [redacted]’s electric account for the billing cycles 02/**/2014 – 04/**/2014. We advised [redacted] that she will receive this credit in the form of a check. As an extended courtesy, we advised [redacted] to contact our office for a review of her final gas bill, should she be unhappy with it. [redacted] seemed pleased with this resolution, thanked us and the call was ended.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.
 
 
 [redacted]

Hello [redacted] and the Revdex.com,
 
Regarding case [redacted];...

[redacted]
 
RESULTS
On 3/**/2014, we spoke with **. [redacted] regarding her new credit offer. We advised **. [redacted] that upon review, we will offer a credit of $354.14 for the billing cycle of 2/**/2014 – 3/**/2014, which will be mailed in the form of a check. **. [redacted] accepted the offer, thanked us and the call was ended.
 
BACKGROUND INFORMATION
Prior to this complaint, [redacted]’s electric account was enrolled in PALMco’s service on 8/**/2013 upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 10/**/2013.
 
After receiving PALMco service for over five months, for the first time, we spoke with **. [redacted] on 3/**/2014 regarding her account. We advised **. [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. **. [redacted] requested we cancel their account, which was processed promptly and without penalty. We advised **. [redacted] that it is per the determination of [redacted] to schedule an end date. As a courtesy, we offered to review **. [redacted]’s account for a potential credit and call her back. **. [redacted] thanked us and the call was ended. Per the determination of [redacted], **. [redacted]’s account is scheduled to end on 4/**/2014. However, before we were able review her account for potential credit we received an email from **. [redacted].
 
On 3/**/2014 we received an email from **. [redacted] regarding her account. Shortly thereafter, we spoke with on 3/**/2014. We reminded **. [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. We advised **. [redacted] that per the determination of [redacted], **. [redacted]’s account is scheduled to end on 4/**/2014. As a courtesy, we offered to review **. [redacted]’s account for a credit. Upon review, we offered **. [redacted] a credit of $160.26 for the billing cycle of 2/**/2014 – 3/**/2014, which will be mailed in the form of a check. However, **. [redacted] declined our offer. As an extended courtesy, we offered to re-review **. [redacted]’s account for a new credit and call her back. **. [redacted] thanked us and the call was ended.
 
Contrary to **. [redacted]’s complaint, PALMco does not use fraudulent practices. We apologize if **. [redacted] was not pleased with the increase of costs caused by the arctic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. Additionally, **. [redacted] was sent all of the necessary information regarding PALMco’s service following her enrollment. In addition, the TPV **. [redacted] completed to start service also stated rates are variable and savings are not guaranteed.   PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings.  All of this information is included in the welcome packet sent to customers shortly after enrollment.
 
Please let us know if the Revdex.com would like any further information. 
 
Thank you.

I just want people to know what they are signing up for with this provider. For the first 2 months your rate is fixed for what you agree to. For the months there after their rate will more than likely be higher than that because electricity is inevitably going up. It is important to understand that after the first two months you must check with your electrical service to see where their rate is at because often times it is lower than what you are paying!
Secondly the supplier does not have access to the rate they are charging you for the month of, only AFTER that billing period is over. So you can find out that you are being charged twice as much their original fixed rate before they can tell you. That part is still confusing to me and I will not be sticking around with this company because of their unclear explinations of this in the beginning.
Finally I did talk to a supervisor who gave me 25 off my bill and an extra 25$ gift card to restaurants.com. That is not policy they only did it because I was not satisfied with the results of their explination. And though this does not make up for their confusing policies, I will not be reporting them because I believe they are within their legal rights. However I don't think their policies are ethical and would not recommend staying with them after your 2 months is up. Also, remember to cancel before the second month because it takes a month for your services to be switched back over.

Regarding case [redacted]:
 
underline;">RESULT
In response to his Revdex.com complaint, we made attempts to contact [redacted]on 2/**/2014 but were only able to leave messages.  To address his concern, we sent [redacted] an email confirming that as a courtesy, we will honor his request and mail him a check in the amount of $182.  We hope [redacted]considers this matter resolved.
 
BACKGROUND INFORMATION
Prior to filing a complaint, [redacted]called PALMco’s office to enroll in our services on 2/**/2013.  Shortly thereafter, a welcome packet was sent to [redacted]that included all the necessary information related to enrollment with PALMco, including the fact that rates are variable and savings are not guaranteed.  PALMco began servicing [redacted]’ account on 4/**/2013.
 
For the first ten months PALMco serviced his account, we had no contact with [redacted].  On 2/**/2014, we spoke with [redacted] with regard to his account.  We reminded [redacted] that he agreed to a variable rate with no guarantee of savings.  As a courtesy, we offered to review [redacted]’ account for a potential courtesy credit.  Upon review, we offered [redacted] a credit of $9.43 for the billing cycle of 1/**/2014 to 1/**/2014, which would be posted towards his account.  [redacted] accepted the credit and thanked us, and also informed us that he had cancelled PALMco’s service through his utility.  [redacted] then ended the call.
 
On 2/**/2014, we received an inbound cancellation request for [redacted]’ account.  Per the determination of Penelec, [redacted]’ service with PALMco will end on 3/3/2014.
 
On 2/**/2014, [redacted] sent us an email expressing dissatisfaction with his account.  We called [redacted] to discuss his concern, but [redacted] disconnected the call.  We made several more attempts to contact [redacted] and resolve his concern, but could only leave messages.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.

Regarding case [redacted]; [redacted]:
 
RESULTS
In response to this complaint, we spoke with [redacted] on 5/**/2014. [redacted] refused to verify any information regarding his account. [redacted] advised us to get the information from the Revdex.com. [redacted] informed us that he will call us back and ended the call.
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted] was enrolled in PALMco’s service on 2/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 3/**/2013 and his gas account on 4/**/2013.
 
After eight months of receiving PALMco service, for the first time, on 12/**/2013, we spoke to [redacted] regarding his bill. [redacted] advised us that his meter reading was estimated. We advised [redacted] to contact us with his actual reading in order for us to review his account. [redacted] acknowledged and the call was ended.
 
On 12/**/2013, we received an inbound cancellation request for [redacted]’s electric and gas accounts. Per the determination of [redacted], [redacted]’s electric account ended on 1/**/2014 and his gas account on 2/**/2014.
 
We spoke with [redacted] on 12/**/2013 regarding his gas account. We reminded [redacted] that he enrolled in PALMco’s service at a variable rate with no guarantee of savings. We reminded [redacted] that in addition to his high meter reading, the record breaking cold temperatures caused an increase in commodity prices. As a courtesy, we offered to review [redacted]’s account for potential credit. Upon review, we offered [redacted] a credit of $36.17 on his gas account for billing cycle 11/**/2013-12/**/2013, which was applied to his account. [redacted] advised us that he was still waiting for his actual meter reading for his electric account. [redacted] requested the cancellation of both his electric and gas accounts, which we advised would be done without penalty. [redacted] thanked us for the credit and the call was ended.
 
Contrary to his complaint, [redacted] was sent all of the necessary information regarding PALMco’s service following his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.

In response to this rebuttal, we spoke to [redacted] on 5/*/2014. We advised [redacted] that his credit of $56.96, check number [redacted], was expedited in the mail on 5/*/2014. [redacted] understood, thanked us and the call was ended.
 
We apologize for any inconvenience we may have cause [redacted] during his enrollment with PALMco. Additionally, we are sorry that [redacted] was displeased with his service from PALMco. We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently.
 
Please let us know if we could be of further assistance.
 
Thank you.

In response to this complaint, we spoke with [redacted] on 04/**/2014. We reminded her that she enrolled in PALMco’s service at a variable rate with no guarantee of savings. As an extended courtesy, we offered to review her...

accounts for another potential courtesy credit. Upon review, we extended a new courtesy credit of $388.98, $92.86 towards her electric account and $296.12 towards her gas account for the billing cycles 12/**/2013- 03/**/2014, in replacement of $296.72 previously offered on 04/**/2014. [redacted] did not accept our offer and seems unwilling to come to an amicable resolution to this matter. As a courtesy and a form of goodwill, we will go ahead and send [redacted] the courtesy credit of $388.98 in the form of a check.

Review: After noticing that our energy bill is continually increasing, it seemed that it was more than the severe winter could explain. Upon investigating, PALMco who supplies the electrcity through [redacted], is charging quadruple the rates that [redacted] charges. (This was a voluntary switch a year ago for more competitive prices for electricity, but we were unaware that the rate that we started with was introductory and variable. I had no idea that we were being charged QUADRUPLE the usual and customary rates.) Chalking the previous information up to my own ignorance and not being more on guard with the electricity rates, I have tried to contact this company for five days now. Each phone call that I have made, I get one of two messages. "We are not taking phone calls right now" OR "Due than higher than usual call volumes, your wait time will be longer than usual." If I was lucky enough to get the second message, I would wait on the line up to 25 minutes and still never reach anyone. Because their recorded messages say to email, I did that. In response to my first email, they responded wanting my address for service, and they would get back to me. Then their second message was, "We will get back to you as soon as you can." At that point I was confused. Was I supposed to respond? Were they responding? I assumed that they were responding, and it was a typo. After two days of no response, I emailed them again after telling [redacted] that if they can cancel PALMco's services on their end, please do. I again tried this morning to call, with no luck after waiting twenty minutes. I then emailed to tell them that I wanted my service cancelled. I have now gotten a message back saying that my service will be cancelled. However, I am still stuck paying the quadruple rates for another nineteen days because of the way [redacted]'s billing cycles are.

I am praying that there is some sort of error, like maybe I am in the wrong rate zone and being charged unusually high rates. Unfortunately, I cannot reach the company to find out. I would really like to see some sort of adjustment since other rates and companies provide electricity at one quarter of the price. It just seems like there should be a way to reach the company to describe problems, issues, and complaints. That is why I have reached out to the Revdex.com. Thanks for listening and anything that you can help with.Desired Settlement: An investigation into the rates that we have been charged since signing up with PALMco.

Contact with the company.

Ultimately, an adjustment in the amount that we have paid over the last year to be more competitive with other electricity suppliers, as promised.

Business

Response:

Hello [redacted]

Regarding case [redacted]:

RESULTS

In response to this complaint, we spoke to [redacted] on 4/**/2014. We reminded [redacted] that per the determination of [redacted], [redacted]’ electric account is scheduled to end on 4/**/2014. As a courtesy, we offered to review [redacted] account for a potential credit. Upon review, we offered [redacted] a credit of $129.08 for the billing cycles of 10/**/2013 – 3/**/2014, which will be mailed in the form of a check. This will void the previous credit of $22.48 offered on 4/**/2014. As an extended courtesy, we advised [redacted] to contact us for a review of their final bill should they be unhappy with it. [redacted] accepted the offer, thanked us and the call was ended.

BACKGROUND INFORMATION

Prior to filing a complaint, [redacted]’ electric account was enrolled in PALMco’s service on 3/**/2013 upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment with PALMco, including the fact that rates are variable and savings not guaranteed. PALMco began servicing [redacted]’ electric account on 4/**/2013.

On 4/**/2014, we received an email from [redacted] regarding his account. Shortly thereafter, we spoke with [redacted] on 4/**/2014. We advised [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. We advised [redacted] that per the determination of [redacted], [redacted] electric account is scheduled to end on 4/**/2014. As a courtesy, we offered to review [redacted] account for a potential credit. Upon review, we offered [redacted] a credit of $22.48 for the billing cycle of 2/**/2014 – 3/**/2014, which will be mailed in the form of a check. [redacted] accepted the offer, thanked us and the call was ended.

atisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently.

PALMco strives to assist our customers in a timely manner. Recently, PALMco’s customer service department has been receiving a higher than normal volume of calls. We apologize if our customer service department was of any inconvenience to [redacted]. We hold customer s

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I don't agree or disagree with this response because it is partially true. It is regarding [redacted], which is not me. My electric was disconnected 4/**, but I did not have any gas supplied through Palmco. I also am receiving refunds in the amount of 129.08 and 39.10, so the amounts in the response are also incorrect. If this regarding another customer, it sounds like they have several unhappy customers.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

UPDATE

We spoke with [redacted] on 5/**/2014. We advised [redacted] that her credit of $129.08, check no. [redacted], offered on 4/**/2014 was expedited in the mail on 5/**/2014. We also advised [redacted] that the credit of $31.90 offered on 4/**/2014 is will be expedited in the mail by 5/**/2014. [redacted] understood, thanked us and the call was ended.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: I have been a resident of [redacted] for the past 6 years and have had JCP&L as my service provider. I recieved a mail solicitation from Palmco Power a few years back and was advised in this letter that if I did not wish to switch my service from JCP&L to Palmco to simply call a 1-800 number and make my wishes known to a customer service rep. I did exactly as instructed.Upon recieving my electric bill for February 2014 I was astounded to see a bill for $353.00 and Palmco's name was mysteriously on my bill. I called Palmco and spoke with a customer service rep who informed me that a sales representative came to my door in January 2013 and spoke with somebody named [redacted] that agreed to service on my behalf.This story is completely fabricated and false!! I have lived alone all 6 years as a [redacted] resident and I DO NOT KNOW anybody by the name of [redacted]!!After speaking again with my legitimate service provider JCP&L I was informed that there was nothing they (JCP&L) could do. The only thing I receieved was a pathetic "I'm sorry and good luck".I am being fraudulently billed for service I never signed up for!! I am sickened and infuriated at the thought of this and am praying you can help me. I am not getting anywhere with either my service provider JCP&L or these criminals at Palmco.Desired Settlement: Full refund for the entire amount and time I have been (unbeknownst to me) a Palmco customer.

Business

Response:

Hello [redacted] and the [redacted],

Regarding case # [redacted]; [redacted]

RESULT

In response to this complaint, we spoke to [redacted] on 2/**/2014. [redacted] requested the cancelation of her account, which was processed promptly and without penalty. We advised [redacted] that per the determination of JCP&L, PALMco will no longer service her account as of 3/**/2014. We informed [redacted] that we would re-rate her account to that of JCP&L. We advised [redacted] that we would issue her a re –rate credit in the amount of $614.22, which will be mailed in the form of a check for the entire time that she has been a customer of PALMco. We will also re-rate [redacted]’s final bill. [redacted] was satisfied, thanked us and the call was ended.

BACKGROUND INFORMATION

Prior to this complaint, [redacted] enrolled in PALMco’s service on 1/*/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s account on 2/**/2013.

After a year of service, we received a call from [redacted] on 2/**/2014 regarding her enrollment. We apologized for any inconvenience we may have caused and advised [redacted] that an investigation will be launched on the representative in question. [redacted] requested we cancel her account, which was processed promptly and without penalty. We advised [redacted] that it is per the determination of JCP&L to schedule an end date. As a courtesy, we offered to review [redacted]’s account for a potential courtesy credit. However, [redacted] was unsure as to whether her meter reading is actual or estimated. We advised [redacted] to contact JCP&L to inquire on her meter reading and return our call for a courtesy credit. We also advised [redacted] that we will place her on our internal Do Not Call / Do knock list. [redacted] understood and ended the call.

On 2/**/2014, we spoke to [redacted] regarding her account. We reminded [redacted] that PALMco has no contracts or cancelation fees, and rates are variable and savings are not guaranteed. We informed [redacted] that we would review her account for a potential courtesy credit and call her back. [redacted] understood and ended the call. However, before we could return [redacted]s call we received this [redacted] complaint.

Please let us know if the [redacted] would like any other information

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This claim is a continuation of case # [redacted].(Please refer to this case number to view original issue) Upon the Revdex.com's involvement into this matter, I am happy to say that Palmco Energy has refunded me $614.00 to attempt to make up for their fraudulent business practices. After I recieved my refund check, I contacted Palmco to ask when the last month will be that I will be a Palmco "customer (this conversation occured around the third week of February 2014) She GUARANTEED me that the last month I will see Palmco's name on my electric bill would be March 2014, and their services would be cancelled. She also instructed me to fax Palmco the last electric bill (which would be for March 2014) so that it would be re-rated. I followed her instructions explicitly and sent the fax at the end of March (Because payment is due by April [redacted]) Well, I am very sad and sorry to say that in the time that I sent this fax (which was almost a month ago) my phone has not rung once nor have I recieved any e-mails from Palmco to re-rate this bill. This company has COMPLETELY ignored me and leads me to believe they have no intention whatsoever of resolving this. To add insult to injury, I just recieved my electric bill for the month of April and...lo and behold...Palmco's name is still on my electric bill!! (After they GUARANTEED me I would never see it again!) I cannot tell you how sick and completely disgusted I am with this situation. This company will not go away! I am requesting that Palmco honor their word and re-rate my bill for March 2014. I want them to get out of my life!

Sincerely,

Business

Response:

Hello [redacted] and the [redacted],

Regarding case [redacted], [redacted]:

In response to her rebuttal, we spoke to [redacted] on 4/**/2014 in regards to her final bill. We informed [redacted] that we received her fax on 3/**/2014 and we attempted to contact her on 4/**/2014, 4/**/2014, and 4/**/2014. In addition, we advised [redacted] that per the determination of JCP&L, her electric account ended on 3/**/2014. As promised on 2/**/2014, we re-rated [redacted]’s final bill. Upon review, we will issue a re-rated credit of $181.85 for the billing cycle of 2/**/2014 – 3/20/2014, which will be sent in the form of check. [redacted] was satisfied, thanked us and ended the call.

Please let us know if the [redacted] would like any further information.

Thank you.

Review: I sign up with Palmco to be my energy provider. There first few bills were reasonable. But the last few bill were outrageous. The average cost for electric is about 9 cents per kilowatt. My last bill has 27 cent per kilowatt. I believe they are dishonest and unethical. They raise there rate in middle of winter when you have little choice but to use electric. They also take advanage of the fact it take 2 months to switch. I wish I had never hear of Palmco. Could you image a gas station selling gas for 15.00 a gallon That is the equivalent of what Palmco is doing except they are forcing you to pay outrageous price until you can switch.Desired Settlement: I can not afford to pay 27 per kilowatthour. I would like my final bills charged at 9 cent per kilowatt

Business

Response:

Regarding case #[redacted]:

RESULTS

In response to this complaint, we spoke with [redacted] on 3/*/2014. We reminded [redacted] of PALMco’s variable rate with no guarantee of savings. [redacted] informed us that the usage on his recent bills has been estimated. We suggested [redacted] obtain the actual usage, at which point we would happily review his account for a potential courtesy credit. [redacted] agreed to this and said he would contact us upon learning his actual usages. We informed [redacted] that per the determination of METED, his account is scheduled to stop receiving PALMco’s service on 3/**/2014. [redacted] seemed pleased and thanked us before ending the call.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted], [redacted]’s husband, called our office to enroll [redacted]’s account in PALMco’s electric service on 1/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 2/**/2013.

On 2/**/2013, [redacted] called us in regards to [redacted]’s electric account. We answered all inquiries. [redacted] thanked us and ended the call.

On 3/*/2014, we received an inbound cancellation request for [redacted]’s electric account from METED, which was processed promptly and without penalty. Per the determination of METED, [redacted]’s electric account is scheduled to end on 3/**/2014.

Contrary to [redacted]’s complaint, PALMco does not take advantage of its customers. PALMco values all of our customers and do our best to provide quality service.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] Palmco is Price Gouging charge over 3 times the average rate in an extremely cold weather. I am not pleased with there response.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have spoke with palmco and have reach a solution. I am wait for the payment to be received before I close the case.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Regarding case #[redacted]:

UPDATE

We spoke with [redacted] on 4/*/2014. As a courtesy we offered to review his account for any potential credit. Upon review, offered [redacted] a credit of $285.64 for billing cycles 2/**/2014-3/**/2014, which will be mailed in the form of a check. [redacted] was satisfied with the credit, thanked us and ended the call. We consider this matter resolved.

Review: First of all I only have contract with only and with PSE&G Company. I didnt gave any authorization to any other company to supply the utility. this compay is billing me for supplying the utility with a higher rate. I never had any agreement with them. what they are doing its illegal. I never open my bill bucause its on auto pay. but on december [redacted]to december [redacted]i was on vacation. and I receive a bill for 296.52. its catches me on the spot. because my bill can not be that high. so I open the bill and saw that this Palmco company is doing this. I called the pse&g they said they will calcell it. My concer and urge is that they are billin me in higher rate for 6 month. I want the diiference of money back. and I want them to get punish that for doing illegal activity. also I want PSE&g is only my supplyer, not them. they need to be remove me from them.

Please resolve this mater as soon as possible. other wiseDesired Settlement: I want my money back from them. which thet have been charging for unauthorize bill. and also they are charging me a higher rate. also I dont want they in my line any more. before I take a legale action againt them.

Business

Response:

Hello Diego and the Revdex.com,

Regarding case # [redacted]

Result

In response to this complaint, we spoke to [redacted] on 1/**/2014. We advised [redacted] that both his gas and electric accounts are scheduled to end on 3/**/2014. We issued [redacted] a courtesy credit on his gas account in the amount of $24.46 for the billing cycle of 12/**/2013-1/**/2014. [redacted] was satisfied with this credit, for he was only concerned about his gas account. We advised [redacted] that we will also review his final bill. [redacted] seemed satisfied and ended the call.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s gas and electric accounts were enrolled in PALMco’s service on 5/**/2013. Shortly thereafter, a welcome packet was mailed to [redacted] that included all the necessary information regarding his enrollment with PALMco, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 7/**/2013 and gas account on 8/*/2013.

After six months of service, [redacted] contacted our office on 1/**/2014 in regards to the cancelation of his accounts, which was processed promptly and without penalty. We reminded [redacted] that he agreed to variable rates with no guarantee of savings, and explained the cancelation process to him. Per the determination of PSE&G, both his electric and gas accounts are scheduled to end on 3/**/2014.

Please let us know if Revdex.com would like any further information.

Thank you.

Review: I was getting too much of Gas and Electric charges from Palmco Energy NJ, LLC and Palmco Power NJ, LLC due to improper variable rates. I am unable to afford the [redacted] since it is too huge compare to other provider like [redacted] or [redacted] My December 2013 Month Bill was $550.74 which was very unusual as I always get less than $130 in my last 9 years in this Country. Jan 2014 Bill was $195.83 and Feb 2014 bill was $353.10. Below are the PAMCO charges

December 2013:

Total Palmco Energy NJ, LLC Charges $193.83

Commodity Charge 169 THERM @ 1.14692308

Commodity Charge 1047 Kwh @ 0.18857689

Total Palmco Power NJ, LLC Charges $197.44

JAN 2014:

Total Palmco Energy NJ, LLC Charges $68.82

Commodity Charge 77 THERM @ 1.36350649

Total Palmco Power NJ, LLC Charges $64.93

Commodity Charge 278 Kwh @ 0.23356115

FEB 2014:

Total Palmco Energy NJ, LLC Charges $244.29

Commodity Charge 124 THERM @ 1.97008065

When I contacted PACMCO, [redacted] called me and said than they will process the refund for $25. But nothing was processed so far. My [redacted] Account number [redacted].Desired Settlement: I would like to ask Palmco to re-process all my bill with the right rates and send me the refund -check for the services that I had for these three months. I am not looking for $25 now because the rates are 10 times more than [redacted] and [redacted]. I need Palmco to re-process the three months bill with the right rates and send me refund for all three months.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I have attached a [redacted] bill with PALMCo commodity changes. Please send this to Palmco and do not publish this public since It has all my personal information there in the Bill.

Sincerely,

Business

Response:

Regarding case [redacted]; [redacted]:

RESULTS

In response to this complaint, we spoke with [redacted] on 5/**/2014. [redacted] refused to verify any information regarding his account. [redacted] advised us to get the information from the Revdex.com. [redacted] informed us that he will call us back and ended the call.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted] was enrolled in PALMco’s service on 2/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 3/**/2013 and his gas account on 4/**/2013.

After eight months of receiving PALMco service, for the first time, on 12/**/2013, we spoke to [redacted] regarding his bill. [redacted] advised us that his meter reading was estimated. We advised [redacted] to contact us with his actual reading in order for us to review his account. [redacted] acknowledged and the call was ended.

On 12/**/2013, we received an inbound cancellation request for [redacted]’s electric and gas accounts. Per the determination of [redacted], [redacted]’s electric account ended on 1/**/2014 and his gas account on 2/**/2014.

We spoke with [redacted] on 12/**/2013 regarding his gas account. We reminded [redacted] that he enrolled in PALMco’s service at a variable rate with no guarantee of savings. We reminded [redacted] that in addition to his high meter reading, the record breaking cold temperatures caused an increase in commodity prices. As a courtesy, we offered to review [redacted]’s account for potential credit. Upon review, we offered [redacted] a credit of $36.17 on his gas account for billing cycle 11/**/2013-12/**/2013, which was applied to his account. [redacted] advised us that he was still waiting for his actual meter reading for his electric account. [redacted] requested the cancellation of both his electric and gas accounts, which we advised would be done without penalty. [redacted] thanked us for the credit and the call was ended.

Contrary to his complaint, [redacted] was sent all of the necessary information regarding PALMco’s service following his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: A representitive came to my home and told me there gas and electric prices would be cheaper and I would save money on a monthly basis. I called [redacted] to aquire about my bill and they looked over my bill and told me how much higher palmco was charging me for gas and electric.she gave me exact amounts and I was floored by the difference,this company cost me 188.87! Im insisting they reiumberce me for the money I DIDNT save but instead cost me money.This is ccompletly unexecptable of misrepresentation and misleading.I WILL GET MY MONEY BACK FROM THIS UNETHICAL COMPANY!Desired Settlement: I WANT A REFUND OF THE DEFFEREINCE FROM MY PREVIOUS ENERGY SUPPLIER FROM THE PALMCO ENERGY SUPPLIER WHO SCREWED ME OUT OF 188.87.

Business

Response:

Regarding case # [redacted]; [redacted] RESULTSIn response to this complaint, we attempted to reach [redacted] on 05/**/2015 and 05/**/2015 but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution has been reached. BACKGROUND INFORMATIONPrior to filing this complaint, [redacted]’s gas and electric accounts were enrolled in PALMco’s service on 09/**/2014, upon completion of a supply agreement. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas account on 12/**/2014 and her electric account on 11/**/2014. On 05/**/2015, after receiving PALMco’s service for more than six months, we received inbound cancellation requests for [redacted]’s accounts from her utility, [redacted]. Those requests were processed promptly and without penalties. Per the determination of [redacted], [redacted]’s gas account is scheduled to stop receiving PALMco’s service on 07/**/2015 and her electric account is scheduled to stop receiving PALMco’s service on 06/**/2015. On 05/**/2015, we received a call from [redacted] for the first time since PALMco began servicing her accounts. We reminded [redacted] that she enrolled her accounts in PALMco’s service at a variable rate with no guarantee of savings upon completion of a supply agreement on **/**/2014. We also reminded [redacted], per the determination of [redacted], her gas account is scheduled to stop receiving PALMco’s service on 07/**/2015 and her electric account on 06/**/2015. As a courtesy, although not customary for cancelled accounts, we offered to review [redacted]’s accounts for a potential courtesy credit. Upon review, we extended [redacted] a total courtesy credit of $45.84 towards her accounts and a $50.00 [redacted] gift card but [redacted] didn’t accept our offer, and instead requested to speak with a supervisor. We advised [redacted] that all of our supervisors were busy at the moment and one would return her call in the order in which it was received. A short while after, one of our supervisors returned [redacted]’s call but during their conversation, [redacted] informed them that she was busy and will call our office back and the call was ended. Shortly after, we received this complaint. Contrary to this complaint, neither PALMco nor our representatives misrepresent or mislead our customers. [redacted] agreed to a variable rate with no guarantee of savings when she enrolled in PALMco’s service upon completion of a supply agreement on **/**/2014. Additionally, [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment. We apologize to [redacted] for any inconvenience she may have experienced due to the increases in her bills. PALMco values all of our customers and potential customers, and we do our best to provide quality service. Please let us know if you would like any further information. Thank you.Compliance

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I disagree with Palmco energy's sales strategy and assessment of what their sales representative described at my door . They falsely represented their company and I was mislead into believing by the representative that came to my home that they could save me significantly on my energy bill. Had the representative of their company himself thoroughly explained every detail of Palmco's services I would have been able to make a more educated decision about their services. I am a very dissatisfied consumer who wants nothing more than a clear, non-sugar coated explanation from a so called expert sales rep of a product that is required to survive. All I wanted to do was save money or I would never have signed onto a contract that was going to cost me more then I was currently paying with [redacted]. That makes no sense to do so. Sincerely , [redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Regarding case # [redacted]; [redacted] RESULTSIn response to this rebuttal, we spoke with [redacted] on 6/**/2015. We offered to review [redacted]’s account for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $150.16 for her gas and electric accounts for the billing period of 3/*/2015 to 6/*/2015, which will be sent in the form of a check, and which will void out the previous credit of $92.02 offered on 5/**/2015. In addition, we will be sending [redacted] $75.00 worth of [redacted] Gift Cards. [redacted] accepted our offer, thanked us, and the call was ended. We apologize to [redacted] if she had an unsatisfactory interaction with our sales representative. PALMco values all our customers and potential customers, and do our best to provide quality service. Please let us know if you would like any further information. Thank you. [redacted]