Panasonic Corporation of North America

Review: Our less than 2 1/2 yr old Panasonic Viera TC-P50S30 TV (Plasma) stopped working in Nov. We contacted Panasonic thru the website. They trouble shot the problem with my husband and determined we needed an authorized service rep. We contacted the company they recommended who was quite prompt in responding. The TV needed a "scanner", which they said was ordered the next day and we subsequently found out it was on back order. A month ago after being told it was still on back order I emailed Panasonic directly and related my concern about what the problem was with this part, only to be told our order would be expedited when the part was available. Now another month has gone by with no part, no TV, no resolution. What is our recourse at this point?? I also researched your website (Revdex.com) and found out that a multitude of consumers have had similar problems with this particular Panasonic model TV!!Desired Settlement: A repaired TV.

Business

Response:

Working with authorized servicer to obtain the part needed. SCR

Business

Response:

Spoke to Mr. [redacted]. Informed him that I am trying to get the part order and number needed from the authorized servicer. It has been a trying thing to do. Checking to see what the status is SCR

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thanks to [redacted] in the Consumer Affairs Department of Panasonic our TV is repaired. She was able to find the part we needed and have it sent to our authorized repair person (at no charge to us). It is sad that we had to go to such lengths to have the TV fixed. So after three months we are up and running. Thanks for your help, itdefinitely made the difference as we didn't know which way to turn.

Regards,

Review: Purchased a Panasonic vacuum cleaner (MC-UL429) on Jan. 7, 2015, for $142.93 from [redacted]t. After very light use, the vacuum broke down in June, 2015. Per instruction from Panasonic Corp, the non-operational vacuum was sent to its repair center in Nashville, TN at a cost of $33.58 on July 7, 2015. Case # [redacted]. I was told that I should hear back from Panasonic within 5-7 business days. After waiting 3 weeks, I tried telephoning the repair center only to find that the telephone number is no longer in service. I then re-contacted Panasonic and was given a new case number #[redacted]. The customer priority service would get back to me within 24-48 hours. After 3 days with no response, I am now considered to be "escalated priority" but still have not had the vacuum repaired, refunded, or replaced. The vacuum seems to be of poor quality but the warranty is even worth less.Desired Settlement: Request a refund of the purchase price $142.93 +/- shipping cost for non-service $33.58 and a reasonable apology from Panasonic Corporation for the hours spent on the telephone without accomplishing anything.

Business

Response:

Per our National Field Service Office, the customer is being refunded for the vacuum.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased a new, top-of-the-line, plasma television direct from Panasonic in 2011. Model TC-P55VT30. It had a one year warranty. The unit is no longer in warranty, however when spending almost $2000 on a television there is clearly an expectation that it will last more than 2 years. I located the Panasonic Troubleshooting manual online and found it has a short in the Scan board. I cannot purchase the part online. At this stage my 55" plasma is a two year old, $2000 useless appliance. After a review of trouble others have had with this part there is clearly a manufacturing issue with the unit.Desired Settlement: I would like Panasonic to provide a new SC, SU and SD board for the television.

Business

Response:

Consumer has agreed to have the TV evaluated. We will than determine the assistance he may receive.

Business

Response:

In order to assist a customer, Panasonic has a process to go through to determine the assistance it will provide the consumer. At this time Mr. [redacted] is going through the process. Once the evaluation has been determine we can analyze the situation better. Mr. [redacted] will be hearing from Panasonic with this decision very soon. SCR

Consumer

Response:

I am rejecting this response because:

The Panasonic response is a status not a resolution. The status is as follows:

On 12/16/2013 at 12:30 PM, [redacted] Electronics arrived at my home to assess the issue. Panasonic paid for [redacted] to assess the problem. [redacted] stated the issue is most likely a short in the SCAN DRIVE circuit board, but it may also be the SD and SU boards. [redacted] stated this is a common failure point in this model of Panasonic television.

On 12/19/2013 at 11:40AM, I received a call from [redacted] at Panasonic. [redacted] stated that Panasonic will order the parts and send [redacted] back out to perform the repair. The repairman said this was a common issue with Panasonic televisions. Since this is a common issue, I feel that a reasonable resolution would be to provide parts and labor to repair the unit and a 1-year extended warranty on the television.

I have been without the use of this television for almost one month and look forward to a resolution.

Business

Response:

Panasonic is covering the entire repair cost as a gesture of consumer goodwill. We unfortunately cannot offer the customer an extended warranty. The customer may purchase an extended warranty at their expense.

Review: I bought a Panasonic TV from Best Buy. After owning it for 11 months, I noticed a row of dead pixels and spoke to Panasonic about getting it fixed while it was still under warranty. On the 16th of January, I gave my TV to the repair shop Panasonic had authorized and was told it would take 7-10 days to fix. After nearly 3 weeks, I contacted the repair shop and was told that a part was being back ordered and it could take much longer. Since then, I have spent close to 20 hours total on the phone to Panasonic and the repair shop trying to get more information about when the TV would be fixed. A little over a month ago, a manager at Panasonic told me that Panasonic's policy is to make different arrangements for their customer if repairs take more than a month. After several more hours on the phone with other Panasonic staff members, I was told that a refund check would be sent to the repair shop within 7-10 days. I asked why it couldn't be sent directly to me and was told this was their policy, although other staff members have told me this is not the case. It has now been over 3 weeks since I was promised a refund. Panasonic told me the check was mailed on the 27th and they would look into it's whereabouts, although they have admitted that there is no way to track the check. I asked them to reissue a check and send it directly to me and was told that this would mean starting the entire process over again.Desired Settlement: I would like Panasonic to send a refund check directly to my address. I would like them to send it without any further delay.

Business

Response:

Customer's check is being mailed out on Wednesday, April 2 SCR

Review: I purchased a Panasonic 55 plasma TV on December 16, 2012 and 13 later months on January 13,2014 my TV stopped working. I contact Panasonic and got a list or repairs shop. I contact Fine Tuning who came out determine what part I needed. The part was ordered ( but it was on back order until 2/24/14. When 2/24/2014 came it was still on back order until 3/2014. I made several call to Panasonic I was told they no longer manufacture the Plasma TV but they will make the repair parts. In April 2014 Fining Tuning was sent a refurbished part which did not work. I have made over 10 call to the parts department, tech support, customer service each time told that I would have to wait if the part is on back order. It has been more than 6 months that I have been without my TV and waiting on parts. I do not wont to wait indefinitely for this part especially if the part do not exist.Desired Settlement: I wish to have my $1,100.00 13month old 55 '' TV replaced but not with another Plasma.

Business

Response:

Customer's TV is being evaluated for possible assistance. SCR

Review: I purchased a TV from amazon through an authorized reseller of Panasonic called TradePort. The company assured me of a standard 1 year manufacture warranty on the item despite the item being sold as 'New - open box'. The TV was brand new however the box had been opened. Panasonic refused to honor the warranty for the TV because of this. The TV failed to function 7 months after purchase.Desired Settlement: I would only want to have the warranty honored as it should and the repair paid for by Panasonic as guaranteed by the warranty terms as well as the implied warranty of the state of idaho.

Business

Response:

Working with customer. Checking to see how we can assist him. Ufortunately, the TV's falls out of warranty due to the terms in which customer purchased TV. "used - like new" Open box. SCR

Review: I purchased a TC-50PU54 plasma TV from [redacted] 26 months ago. In the last few months the TV display would flicker some lines across it. The TV finally failed. I called [redacted] and they contacted Panasonic Who gave me a the phone number of a Pay for repair center. The TV blinks 8 Times and does not power up. I googled this on the web and found many instances of this problem and many disgruntled purchasers. I found some troubleshooting guides and have Identified the problem as the TNPA5623 SS board as the problem. I tried to locate a new board however all web sites were "SOLD OUT" of this board which further points out that there appears to be a product problem. All of the other boards related to this TV are available. I have had great luck with other Panasonic TV's and this why I purchased another. However it seems that there seems to be an issue with this board. The TV is only 2 years old and parts should be available and the TV should not fail in such a short period of time.Desired Settlement: I would like a replacement TV or Refund Or a new TNPA5623 SS board. I'am an electrical engineer and I'm confident in my diagnosis. I'm also confident that there is a problem with this board since all available spares are sold out while the remaining boards are available.

Business

Response:

Regretfully we cannot sell parts to end users, only authorized Panasonic service centers. Also, we cannot offer a refund or replacement as the warranty on this model is one-year from date of purchase and the customer has not purchased an extended warranty on the product.

However, as a one-time goodwill gesture, we can offer you a refund of 25% off the purchase price (before tax) of 50" LED television model TC-50AS530U. The MSRP on this model is $799.99 so the refund amount to you would be $200.00. The unit would have to be purchased from our website at www.panasonic.com and the invoice emailed to me at [redacted]. We can keep this offer open until October 31, 2014 pending availability.

Thank you for allowing us to respond to your service needs.

Review: Camera failed under warranty. Sent to Panasonic for repair 6 weeks ago. No communication. All phone numbers listed either do not answer

or unresponsive. No email contact listed for service center. After a few hours of going through Panasonic CORPORATE cust svc, I was told that

I would get info in 24-48 hours. That was last week. No info. I wasted more time today and was told again, that I should expect a call in 24-48 hours.

I was told that the service center "probably does not have parts". 6 Weeks is long enough to repair anything. I want the camera replaced now.

The internet has nothing but negative comments on Panasonic service; I see why. I wan the camera replaced. Enough is enough. This is not

acceptable business practice; the bullwark against inquiries is obvious.Desired Settlement: Replacement or refund of purchase price. no more waiting.

Business

Response:

As per our database the unit was repaired at our factory service center and shipped out to the customer on 2/11/14 on Fed Ex on tracking number[redacted].

Review: I purchased a Panasonic TC-[redacted] 65inch Plasma television in July 2012. The television was great. However, in October 2013 the television developed a solid black vertical bar about 4 inches wide along the right side. I contacted Panasonic, however, they provided no support to fix this problem being that the product was out of warranty. They didn't even offer to fix the problem at a cost. I was forced to call a local repair shop. They diagnosed the problem as a bad plasma panel which would cost as much as the tv is worth. I researched this problem online and found that hundreds of other customers encountered this same problem with no options of repair from Panasonic. I believe this is a manufacturer problem that Panasonic is not admitting to. On average, a plasma panel should last at least 9 years. This Panasonic panel lasts roughly a year and a half?!?! Can someone please explain this? Next to add insult to injury, in January 2014 the television failed to power on. The television turns on long enough to see the Panasonic start-up image then shuts back off. Two major defects within less than 2 years. I refused to have another repair person come out for diagnostic fee. The television has basically been a paper weight for close to a year and a half now. I have other brand of televisions that were way cheaper and lasted way longer than this television. After paying over 2,000 dollars for this tv, I thought I would get more than a year worth of use out of it. I'm sure Panasonic has replacement parts just sitting around being that this tv was from 2012. They may even still have this same model of television in their possession somewhere. They have a choice to help or not. Its clear to me what their choice is because I'm stuck with a $2,000 paperweight I never had to do anything like this for any other item in my home. I really do feel cheated by Panasonic.Desired Settlement: Do the right thing and Make it right Panasonic! Make it right....

Business

Response:

Thank you for contacting Panasonic regarding your TV model # TC-[redacted]. The warranty on your television is for 1 years parts and labor from the date of purchase. Once the warranty has expired, the consumer is responsible for any expenses occurred. However, the cost to repair may exceed the cost of a new unit. Therefore, we would like to offer a discount off of a new 4K Television off our website at www.panasonic.com. You can contact me at the information listed below. This offer is good for 30 days.

Consumer

Response:

I am rejecting this response because:

Basically [redacted] you told me everything that I explained in my complaint. I wrote in my complaint that the TV was out of warranty. Also, I wrote in my complaint that the repair would cost more than the TV is worth. If the television I have did not last more than a year in a half, why would I buy another one from Panasonic? I saw no answers to why your product would fail after only a year and half of minimal use. I refuse to spend another penny with Panasonic. This television I have was a lemon and I wish Panasonic would just admit to having manufacturing flaws just like any other company.

The only acceptable resolution should involve the words free or complimentary. Since Panasonic is a large corporation, they should have refurbished televisions, replacement parts, and surplus products in their warehouses to offer.

Review: I purchased a top of the line Panasonic 55" Plasma television (TC-P55VT30) that is now dead in less than two years. These televisions are lemons that many people have had problems with. Panasonic's own website now has them listed at below 3 stars because of reliability issues - not the technically good picture - and they will not repair the defective unit or replace it with a comparable model. Their service hung up on me more than once when asking for a supervisor.Desired Settlement: Replacement or repair of the defective unit.

Business

Response:

Mr. [redacted] television has a manufacturer's warranty of one year parts and labor from date of purchase. Once the warranty has expired, the consumer is responsible for any expenses incurred.

Further, many of our customers purchase extended warranty plans through Panasonic for continued warranty protection once the original manufacturer’s warranty has expired. We cannot breach the terms of this agreement by assisting customers who opted not to protect their investment in this manner.

However, we offered to sell the customer brand new television model TC-P55VT60 at the discounted price of $900.00 plus tax with free shipping which he declined. We then offered to have the unit evaluated at no charge, and then we can then determine the best method of assistance based on the evaluation results. We have not yet heard back from Mr. [redacted].

Review: Purchased a brand new older model Panasonic Projector Model [redacted] because of the price..I wasnt looking to spend 4000$ on a a newer model for what I use it for. the service center I sent it to said panasonic denied my warranty claim to have it repaired under the 1 YEAR WARRANTY that is written in the user manual. the UNIT IS A LEMON, IT OVERHEATED AND CAUSED THE "IRIS" TO LOCK UP AND THE COLOR FILTER TO SHATTER, THIS HAS BEEN SOMEWHAT OF A KNOWN ISSUE ON THIS MODEL AS IM JUST NOW FINDING THIS OUT..PANASONIC SHOULD MAKE GOOD ON FIXING THIS UNIT ..THIS IS JUST ANOTHER EXAMPLE OF THE BIG GUYS TRYING TO KEEP THE LITTLE GUY DOWN..WHY SHOULD I GO AND BUY A BRAND NEW MODEL FOR 3 TIMES T HE MONEY WHEN I CAN BY A NEW OLDER MODEL FOR 3 TIMES LESS AND IT DOES THE SAME THING...ITS NOT RIGHT WHAT THEY DO TO PEOPLE..THAT SHOULD BE AGAINST THE LAW. A LOYAL PANASONIC CUSTOMER SINCE THE BEGINNING SHOULDNT HAVE THIS HORRIBLE SERVICE AND INJUSTICEDesired Settlement: EITHER WANT IT REPAIRED TO LIKE NEW OR REPLACED WITH A SIMILAR MODEL THAT DOESNT HAVE ALL THESE DEFECTS.THE UNIT IS IN IMMACULATE CONDITION WITH NOT EVEN A SPEC OF DUST OR A SCRATCH ANYWHERE ON IT..NOR WAS IT MOUNTED ON HIGH CEILINGS ONLY A GLASS AND METAL AUDIO TOWER THAT IS NO MORE THAN 5 FEET TALL.

Business

Response:

Emailed customer so he can send me a copy of his proof of purchase so we can be of further assistance.

Thank you.

Review: I was first placed an order (Order Number: [redacted]) back on 03/04/2014, the order was successfully placed and was told by automatic email that item [redacted] was on back order. And was told Panasonic will fulfill the order on June-July when order stock. However, the order was canceled on 04/02 claiming due to "pre-authorization period has expired". I've emailed in ask to reinstate the order and received a reply from [redacted]. from PanasonicDirect eCommerce Support Group that I MUST placed an order again on 4/3/14, and when the order ship, she will refund the differences to me. I placed the order again on the same day as requested (Order Number: [redacted]). I reply to [redacted] or Panasonic CS via email with no response, but order confirmation received. Then order was canceled by Panasonic on the same reason on 05/04/2014. And then I have emailed in 6 times want to follow up with staff on the order status, and enter email via contact us in Panasonic home page. ALL with no response.Desired Settlement: Desired outcome in 2:

1) please fulfill the order as requested, the order was given at price 49.95 USD. ASIN listed above.

2) I have email in both to link [email protected] which was response by CS at first time but no response for 6 times at my second order placed. and no response also when I contact via home page contact us. I need to know why that there is no customer service with any response. This is not the right way to serve US customer, with no any responses. Just not right, especially to top company. I need an explanation. If not, please follow up this with CS management, it needs to be fixed.

Business

Response:

Emailed customer and waiting for his response so we can further assist him. SCR

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

My compliant # [redacted] has been auto closed due to I have not responded while received a follow up from Panasonic staff on 7/11. However, Panasonic has not reply anymore after follow up via email with them 2 times.

Could you please help me to reopen the claim?

Regards,

Business

Response:

Our customer service has been trying to reach the customer with no response, I again requested they contact the customer to resolve the issue.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have response to [redacted] who is the POC on this case, on 07/11 after received her contact, and follow up with her 3 times via email after with no response. Also CC'ed [redacted] ([redacted]). My information is on this case, I did not received any response via email afterward, but if CS claims they do and unable to reach me via email, please give me a call.

Previous message:

Me To [redacted]

just checking if the previous email with attachment has been received.

Me To [redacted]

The ones that I still have in file are sent.

Please check.

Thanks for taking a look.[redacted]

Me To [redacted]

Hi [redacted]

I don't hear any reply from you since 07/11 you follow up on this case.

If I don't hear any reply again, I will need to reopen the case on Revdex.com.

Thanks,[redacted]

Regards,

Business

Response:

[redacted] was sent several e-mails and our on-line store did reach him on 7/25. A a new order was placed for him. The representative explained the process to him, and she will continue to monitor this order, once the order ships the customer will be credited back the difference of the original price.

Review: I received this TV as a Christmas gift through the mail from [redacted], PANASONIC viera t [redacted], [redacted]. It is was only used about 5 months and the screen developed vertical lines, well the company said they don't cover that and it is not their problem. This is a 50 inch tv?? They don't cover screens?? What is a TV but. Screen? I asked about sending it back and they said it is environmentally hazardous and needs to be disposed of? What kind of TV is this???? You can't even watch it because the screen messes up and then you say that's not covered, what kind of products are they selling??Desired Settlement: A new tv or my 500.00 dollars back??? And pick this one up

Business

Response:

The customer's unit was evaluated, it was confirmed that the screen cracked. It has been determined to be physically damaged, and not covered under our limited one year Manufacturer’s warranty. The customer was offered a 10% Open Market Rebate on the purchase of a new Panasonic TV, that was dismissed by the customer was saying why would she want to purchase another Panasonic product. The disounted offer is valid until August 24th, 2015, if the customer changes her mind.

Review: On 9/25/15 @ 9:58a Order # (PNA-[redacted]) was CANCELLED. Later that evening @ 5:14p I received an email stating the Order been shipped. I called Fedex and tracking #[redacted] was later STOPPED. The next day 9/26/15 @ 4:07a I received an email stating Order been shipped. This time I get a tracking #[redacted]. At 11:22a I received an email stating a box was left at my front door?Desired Settlement: PICK-UP BOX LEFT AT FRONT DOOR A.S.A.P.

Review: I purchased a Panasonic vacuum cleaner with a 1 year warranty 10 months ago. My vacuum clear stopped working so I called Panasonic at 1-800-211-722 back in the begging of August of 2013. I was told to bring my vacuum to Nebraska (the state) but I live in KS. So after a week of calling they finally found a Panasonic repair shop 30 miles down the road from me. I get there and find out that they only repair TV’s for Panasonic and they couldn’t understand why Panasonic would send me there. Nevertheless I ended up leaving it but they told me that they could not look at it until Panasonic sent them the paper work. So after a week of me calling and speaking with supervisors Panasonic finally sent the paper work to the TV repair shop. I showed them where the part for my vacuum was missing and they ordered the part.

Here it is October and I still have no vacuum cleaner. I have called Panasonic over and over again requesting for a replacement vacuum and I was advised by a supervisor that he will get that paper work over to the Field Service department for a replacement and he guaranteed that someone will call me back in 48 hrs and that was this past Thursday 9\26. I called back Monday Evening and was advised the supervisors were in a meeting but one said he will call me back within the hour. Well that never happened. I called back Tuesday and was transferred 6 times after holding 15 mins each time for a supervisor. I finally spoke with Theodore (supervisor) and he advised that Corporate said that I needed to continue to wait for the part and rejected my request for a replacement.

I have been without my vacuum since August and I still don’t know when I will get it back. The servicer says the part MAY be in 10-7 but he's not sure. Please can someone help!Desired Settlement: I just want a replacement please.

Business

Response:

Spoke to customer and advised her that she will be receiving an exchange

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: on 12/19/13 I ordered a Panasonic Iron model #NI-W950A from HSN. We loved this iron but in July this Iron failed to operate. I wrote to panasonic and was advised that it was still under warranty and to return it to thier facility in McAllen TX which I did by federal Express on August 6th, 2014. I have confirmation it was recieved on 8/11/14. I have called them twice since this and recieved emails from them only to still be without a replacement. Easch time they have told me how important I am and that someone will call me in the next couple of days. It is now November 5th and I have yet to have anyone call or recieve a replacement or refund. With the Iron I submitted a copy of the reciept.Desired Settlement: We have since purchased another iron and would like our money refunded.

Business

Response:

We requested the customer send us a copy of the Bill of Sale, so a refund for the unit can be issued, as requested by the customer.

Business

Response:

The representative that processed the refund request made an error. I contacted our accounting department and they have reissued payment. The check will be mailed out by this Friday 12/5/14. Sorry for the delay.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Rc'd check on 12/10/14. Thank you to the Revdex.com for thier help in this matter. It is a shame that everyone has to go this route to get satisfaction on simple matters. Question - how many consumers have no idea that they can get a resolution this way?

Review: Panasonic TC-L47e50, had issues and is in service center since 3 weeks.

I have purchased my Panasonic TC-L47E50 on 12/14/12(Order Number: 4PK2JTWS9, purchased it for $734.04) and since then the TV had issues of a pinkish or purpleish glare on the TV. Initially, I have neglected it thought that it will fade off but as it was not thought of getting it worked with Panasonic as I was still under warranty.

I had a great opinion on Panasonic products which is now fading.

- It took me a month to work out with the Panasonic customer support to isolate the issue.

- They have assigned DSS services(a Panasonic service center)to send a technician to my house to repair the TV

- The first technician who came was not able to even look at this glare and told me that will send a different technician.

- A week after the arrival of the first technician , secondary technician arrived. She looked at the TV and said the panel of the TV should be replaced

- Technician took the TV and said it will take 3 to 4 business days to get this fixed and for the time being gave me a 40 inch plasma replacement TV

- I cannot do much with this TV as I used do most of my streaming using my smart TV(Panasonic TC-L47E50. Hence technically the replacement TV is of no use.

-Its been 3 weeks now that my TV was taken and till now the panel what was supposedly told to me have not arrived and they were not able to fix it yet. the service center guys are still waiting for the panel to arrive.

- When I called them last week, the service center told me that they are yet to decide whether to replace the panel or to replace the TV.

- I had to call up Panasonic support to spent 30 minutes, telling them to escalate my case.

- the customer support technician told me that she will expedite the process.

-since then its been a week and still there is nothing done on this.

My Panasonic support case number -30554599

My Service center Case number - 81394

I am tired of calling the service center or the Panasonic customer support to get this resolved. I am really not happy and impatient of the kind of service provided by Panasonic. can someone please help with this issue.

Today(08/01/2013)I have called up Panasonic service support(DSS) and the lady their told me that they have not yet got the panel from Panasonic to replace.

Back to TopDesired Settlement: I am happy if Panasonic either can replace my TV with a new one or refund me my money back. And, please take your decision as soon as possible.

Business

Response:

The part to repair the unit is scheduled to be delivered today. The repair will be completed by tomorrow. We regret the delay however, a loaner unit was given to the customer to use during the repair process.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:The loaner unit given to me is not a smart TV and I am not using it at all. Since most of my watching is through streaming. I have been waiting for a replacement/repair since more than a month now. I would know when would you send my TV. I would like to know the exact ETA.

Regards,

Review: I purchased a DMC-ZS30K digital camera online from Panasonic Direct on August 28, 2013 (Order #: [redacted]). It didn't work as I expected and wanted to return it. As I wanted to return it after the return period allowed by Panasonic, I initiated a claim through my credit card company to return it through them. One of the items required by my credit card company is a letter from a manager stating that the reason why the return will not be accepted by Panasonic is because it is past the return period.

I have written an email to support that went unanswered, and I have also spent hours on the phone through the support number being disconnected multiple times and transferred to numerous departments, many of which transferred me on as they told me another department could help me. I did receive a case number from one representative who then forwarded me onto another department (Case #: [redacted]). I was transferred again and then disconnected. When I finally spoke to someone in the sales department (of which I was originally told they could assist), I was told that they could not provide a letter or email, and to just print out the return terms from the website.

I have a short period of time now to send in the claim forms and camera to my credit card company, and I would request that I please have a letter from a manager emailed to me, or at least a direct email from a manager stating the reason the return will not be accepted. If I have to send in the claim form with only a printout from the Panasonic website, and that is not accepted as part of the claim, then I will have to dispute the charge on my credit card for Panasonic refusing to assist in the situation.Desired Settlement: In the interest of time, as soon as possible I would like a letter scanned and emailed, or a direct email from a manager stating the reason the camera will not be accepted for return.

Business

Response:

An email was sent to the customer denying the return and citing

the reason as it is outside our 30-day policy. A voicemail was left for the

customer to determine if he needed anything further and to confirm he received

the email. No response from the customer as of this day.

I bought a Panasonic TC-P55VT30(top $), this was supposed to be top of the line tv,so I thought. My tv shut down and got the seven flashing lights(bad sd-su-sc board), I researched this problem and saw that a lot of it is happening to a lot of people.I contacted Panasonic to see if they were doing something about it and they said your SOL( contact a local technician and pay out of your pocket). I want to tell anybody thats reading this not to buy any product from a company that does not stand behind their product.

Review: On December 24th, 2013, my 50 inch Panasonic (TC-P50GT30) television failed on me. I immediately called Panasonic customer support at [redacted]. The lady who answered sounded friendly and told me to go through some troubleshooting steps to see if we can possibly fix the issue right then and there. She said that because the red light (next to the power button) was blinking 7 times before each pause, that indicated that it needed to be repaired. I specifically told her that it was out of warranty. I told her I purchased the tv from [redacted].com in August of 2011. She then offered to pay for half of the costs to repair my television as a courtesy. At this point, I was just happy that Panasonic was paying for half of the repairs. She gave me the phone number to some place called Audio/Video Service and said it was an authorized Panasonic repair shop. I called them on December 28th, spoke with a guy by the name of [redacted] and explained to him the situation over the phone. I had to borrow my neighbor and his truck, just so he could help me take the tv to this repair place that is about 20 miles away from my house. I thought it was worth the trip since Panasonic agreed to pay for half of the repair costs. Today, at approximately 1:53pm, I called Panasonic to confirm that the tv was dropped off and to ask how I would get reimbursed. The guy I spoke with was rude and said he had no clue what I was talking about. He said no one authorized to pay for repairs. I asked to speak to a supervisor. I spoke with a lady by the name of [redacted], who I could barely understand. She was also rude and advised me that no one was paying for repairs and that there was nothing written in their notes. I asked for another supervisor and she passed me to a male by the name of [redacted]. This man was just as rude and said I must have misunderstood the first lady I spoke with. He admitted that she probably lied to me, but said they were still not paying for anything.Desired Settlement: This is the worst form of customer service I have ever experienced. The two supervisors I spoke with should NOT have any contact with the public as they have no "people skills" whatsoever. Remember, the first lady I spoke with literally lied to me and now, I am stuck with a bill that I don't feel I should have to pay in the first place. After all, these employees represent Panasonic and one of their employees agreed to pay for half of the repair costs. It is only fair that they hold on to their promise. It is not my fault that an employee is not properly trained and giving false information to consumers. This looks bad on the company. I want Panasonic to pay for half of the repairs costs as promised by the first employee. The estimate for the repair is $242.48. I have the receipt if you need to see it. If Panasonic refuses to honor their promise, obviously I will not be happy and I will never purchase another Panasonic product again.

Business

Response:

After reviewing Mr. [redacted] claim, we have offered to refund him the amount of $121.24 which is half of what he has paid for the repairs of his Panasonic television. SCR

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,