Panasonic Corporation of North America

Review: This is in regards to a Panasonic P50S60 television that I bought September 23, 2013 from Amazon.com. The television was defective, and made very loud popping noises during use and for a long time afterward. I first contacted Panasonic Support on October 21, 2013. I was instructed to call a local repair center, which I did but that failed to resolve the problem. November 20, 2013 the television failed completely and it will no longer power on. November 21, 2013 after talking to Panasonic Support, they contacted a repair center on my behalf. I have contacted Panasonic Support several times since. On January 2, 2014 I intend to mail Panasonic's legal department a letter informing them that I will take them to small claims court if they don't fix my television, replace it or offer me a refund within 4 weeks of the mailing of that letter (I file on January 30, 2014).

As of today (December 29, 2013) it has been 9 weeks 6 days since I first contacted Panasonic Support, it has been 5 weeks 3 days since they contacted a repair center on my behalf.

I am trying the Revdex.com as a way to resolve this without resorting to a law suit. Heretofore the only help Panasonic Support has offered is to tell me to wait for the repairs.Desired Settlement: a) Fix my television to my full and complete satisfaction. And, at this point since the television has never functioned properly I would like a new warranty / warranty extension from the point of repair.

b) Replace my television with a new P50S60 that is free of defect, with a new warranty.

c) Provide me a refund.

I imagine the easiest thing for Panasonic to do would be to fix my TV, but they seem unwilling to do that. I would be very happy with a brand new P50S60 television that works properly, with a new warranty. A refund isn't really what I am looking for but I'll take it if Panasonic is unwilling to fulfill either of the other two options.

Business

Response:

The unit is repaired and will be delivered back to the customer tomorrow.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

The T.V. does exhibit some of the behavior that I took to be a precursor to it's original failure (loud popping for a few hours before and after powering on or off), however with a demonstrably reduced frequency. Also, since the T.V. was broken on delivery I still think a warranty extension equal to the (almost) 3 months until repair would not be untoward. I will make an inquiry as to that effect with Panasonic Customer Support.

But, yes, I will allow that the problem (complaint ID [redacted]) seems to have been settled to my satisfaction.

Regards,

Review: Our Panasonic Viera was purchased on April 26, 2013 at Best Buy. Shortly thereafter the picture went on the blink. After many phone calls to Best Buy about this problem, we were told to deal with Panasonic directly. After MANY phone calls to speak to the right person at Panasonic, we were given a Case No. [redacted]. They told us to bring the TV for repair to their authorized dealer. We brought it to [redacted] Electronics in Jupiter, Florida on July 15th. After numerous attempts by them to get a part from Panasonic, they told me I would have better luck contacting them directly. After another set of numerous phone calls to Panasonic, they cannot give me any information as to the status of the part and repair and refer me back to [redacted] Electronic. Panasonic had made pro uses [redacted]) that the matter would be resolved within 48 hours. Still nothing!Desired Settlement: Immediate attention to this matter and a new tv of the same type to replace the lemon we were sold.

Business

Response:

We have been advised by Panasonic's field service office that the customer's TV is working. Only samll part is being awaited. Customer was told that the unit can be used. Panasonic will not entertain a refund for this unit. SCR

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] As a result, I have contacted the CEO of Panasonic directly and he resolved the issue. Within one day, the part was sent, installed and now back in my home. Panasonic should be ashamed of their lack of customer service practices.

This matter can now be closed.

Linda Hornsby

Review: I placed an order for a phone and received the item on November 6 and found out that I ordered something that didn't work for me. I wanted a phone, i.e., a product that can in and of itself receive calls, and got a handset, i.e., a product that requires a separate base unit (which I don't have). There is no phone jack on this item. I requested via email on November 6th to return the product and receive a refund. I received a response on November 6th acknowledging my request, indicating that they would provide a refund since my request was within 30 days and that the authorization and return mailing information would follow. I have subsequently checked back 4 times and have yet to receive this information to allow me to proceed

with the return.Desired Settlement: I want to be provided with the necessary information to return the item and receive a refund. Given the amount of effort this has taken and delay, a credit or coupon would be appreciated, but is not absolutely necessary.

Business

Response:

We have left messages for the customer to call us back so we can resolve the issue. As of today we have not heard back from the customer.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I left a message for and later spoke with a company rep ([redacted]) today and provided her with the order #. She was not able to resolve my concern, but did offer to look into it further and get back in touch with me. I also received the email below.

"Thank you for choosing Panasonic Direct. I have looked into the account and show that the RA has been requested. Once we receive the information you will be notified by email with all return instructions. If you have any further questions please contact us back.Thank you,[redacted] W. Panasonic Direct Customer Support [redacted])"

Please note that this now makes 4 times I have received this response.

Regards,

Business

Response:

The customer has not called back our eCommerce department. Messages have been left for the customer, as well as e-mail. See e-mail sent this morning after calling the customer below.

Dear [redacted],

Just attempting to verify you received the Fed Ex return

label that was emailed to you yesterday. Please contact us if you have not

received the label or if you have any questions. We can be contacted at

[redacted] or a direct line of [redacted].

Thank you,

Consumer

Response:

I am rejecting this response because:

I acknowledge that the company made arrangements for me to receive a fed ex label, and I returned the item yesterday using the label. I am still awaiting the processing of a refund.

Regards,

Review: Purchased 110 TH32LR11UK LCD TV for my business with 4 years of warranty in Aug 11 2009. Since July 2012 tuners were breaking down and they could not replace them with new tuners since they did not have any. We exchanged email with Sales Dept. and Management but they only objection was to prolong the issue until the warranty runs out. We are in the Hospitality business and when 10 or more TV goes out out at any time its a big problem. Not the hassle but my guest that are in the rooms. Now the management don't even want to return my calls. What good is Panasonic? I will inform all Hospitality brands: Hilton, IHG, Marriott Choice and others about how they stand behind their product.Desired Settlement: Replace the TV's with new one since Panasonic knew they had a defective batch.

Business

Response:

The tuners arrived - the customer installed them and is saying the new ones don't work. He refuses to let a servicer back in to check to see if these tuners really are defective. It is necessary to verify the complaint before we can proceed with assistance.

Consumer

Response:

Review: [redacted]

I am rejecting this response because your department just an email for pickup on the 5 tuners today.

From: [redacted] <[redacted]>

Subject: Re: Fw: Tuner requests as of 8/16/2013*REPLACEMENTS

Date: August 19, 2013 9:36:04 AM EDT

Attached is a UPS call tag for the 5 defective tuners.

I will go ahead and replace these today.

Please understand this is the last of your "free replacement tuners" as the warranty has expired.

Thanks!

Panasonic does not want to accept the fact they have a defective product but rather brush it away. The problem started July 2012 and Panasonic was placed on notice by my attorney before the warranty expired. Delaying the issue so my warranty expires is bad business for your company image.

Sr Sales Support Specialist - Team LeadPanasonic System Communications Co of NA

Two Riverfront Plaza - 6th Floor

Regards,

Business

Response:

The tuners were replaced at no charge to the customer and covered by the warranty. No further action is required.

Review: The KX-[redacted] phone was purchased from www.panasonic.com on 8/12/15 order #[redacted]. After numerous phone calls and replacement phones they stated they would substitute another model KX- [redacted]. After that which was agreed 11/14 they still sent the original model at least 3 more times. I have received at least 5 phones. They ignore attempts to resolve this and I still have a phone, KX-[redacted] to return from Jan. 2015. They have not responded. While writing this I have been on hold over 35 minutes just waiting to speak to someone.

Their case number for this is [redacted]. I have spoken to supervisors: [redacted]Desired Settlement: Take back the KX- [redacted] and send me the KX- [redacted]. It is as simple as that.

Business

Response:

Mr. [redacted] has been contacted by Panasonic McAllen service center. Arrangements have been made to have the correct telephone, model KX-[redacted] shipped. A shipping label has been provided to the customer so he can shipped back the incorrect model he has. Tracking [redacted] (2nd day air)

Review: I purchased TV model TC-P50UT50 on 1/24/13 from Best Buy. The product has suffered from 3 issues since the purchase date that resulted in it being non-working for a total of 4 months. The first three issues were during the first 12-months of ownership and resulted in Panasonic dispatching a service tech for repair. The TV would work for a while, but then revert to not powering on. During the last repair in December 2013, I asked the Panasonic phone rep what would happen if the problem continued after the one-year warranty had expired. He told me that if the problem continued, Panasonic would work with the local service rep to get it "taken care of." The work on that repair was completed in February 2014 resulting in a replacement of all of the internal boards (according to the service tech). The repair took four visits from the service tech.

The TV started experiencing problems again in May 2014. I contacted Panasonic on 5/13 via email. After going through all of the suggested troubleshooting, the TV still did not work and I emailed a list of internal error codes to them. On 5/17, I called to discuss the issue with the support center. I was told that the product was out of warranty and there was nothing they could do. I asked her to pull up the past history of the TV and she told me they were a different company and did not have access to that information. She told me that I could pay to have the same tech come out, pay for the service call out-of-pocket, and get a written repair estimate. At that time, they would decide, what, if anything, would be done to assist. I paid $75 for the service call. The estimate ($642) is more than the original cost of the TV ($558).

The unit is a lemon.

I felt lucky to get a $1000 Panasonic Viera TV for such a good price from Best Buy. Now I just feel taken, especially when I read the hundreds of similar complaints about this model.Desired Settlement: I would like a full refund of the purchase price. The product has been repaired multiple times and still does not work. At this point the repair cost is higher than the purchase price.

Business

Response:

If the customer can please send to my email address below a copy of their proof of purchase so we can be of better assistance.

Review: Panasonic Case #[redacted].

I purchased a Panasonic TC[redacted] in January 2014. The box was missing 4 cable clamps that was suppose to be included in the box as stated on page 11 of the manual. When I contacted Panasonic, they told me that they will ship me the cable clamps and that I should receive the cable clamps within 10 business days. 10 business days came and went and I never received the cable clamps. I called again in February asking where the cable clamps were. They told me they don't know why I didn't receive it and that they were going to escalate it and that a supervisor should call me within 48 hours. After 72 hours, still nobody contacted me so I called Panasonic again. They told me they don't know why I never received the cable clamps but that they would process the request again and that I should receive the cable clamps within another 10 business days. Another 10 business days came and went and with still no cable clamps, I contacted Panasonic again. They told me I should receive it within yet another 10 business days. Yet another 10 business days came and went so I called Panasonic again. Again they tell me they don't know why I haven't received the cable clamps. I ask them for tracking number and they said they don't have one. It's been over 2 months now since they first told me that they would ship me the cable clamps. They repeatedly lie over and over and say they'll ship it when they have absolutely no intention to. I've now called Panasonic over 10+ times in a period of over 2 months. Each time they say they'll ship it, each time they say 10 business days, and each time they never actually ship it and the date always comes and passes.Desired Settlement: I would ask Panasonic to just send me the missing cable clamps, but I've tried 10+ times now and it's obviously clear they're incapable of doing so. So now I want to return the incomplete Panasonic TV with missing accessories to Panasonic for a full refund.

Business

Response:

The order was delivered on 3/31/14 @ 7:02 pm. The Fed Ex tracking number is [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Microwave had H97 code & would not work. Panasonic said magnetron needed replacing. Their service center charged $25 & said unit was not repairable.

12/28/13 Code H97 on Microwave-would not work

8/26/12 Purchase date, model # [redacted], 002-5914447-2557826 order #, $121.50 sale price, credit card payment method. Only adults use microwave, warranty good for one year, except for magnetron tube 5 year warranty. Our previous microwave lasted about 15 years.

Toubleshooting in manual said to call Panasonic. They told me H97 was a magnetron and it would be replaced free. I was given [redacted] Electronics, Chicago, Il ([redacted]) [redacted] for service.

[redacted] Electronics owner charged $25 for service (invoice # [redacted]) I paid in cash. Owner called me the next day and said the magnetron was not the problem, but the mother board & it is not worth repairing. The owner stated H98 is the code to replace the magnetron NOT H97.

I drove 20 miles for a repair Panasonic diagnosed incorrectly, paid $25 and wasted at least 2 hours of my time.

I called the [redacted] Panasonic customer service again. I explained I wanted either reimbursement of the $25 (which was paid due to their mis-information) or a new microwave. Since, the microwave was flawed-because it only lasted 4 months after the warranty expired.

Today, 1/1/14 I received a call from Panasonic, stating my request for one of the above options was declined. I was told I could not speak to any other person and the corporate office consumer affairs # was not available. I tried on my own to speak to someone at the corporate office, when the microwave was determined

not repairable and I was cycled back to the 800 # number listed above. I am sure the 800 # is not a center in the USA, this is confirmed by getting a decline response phone call from Panasonic on New Years Day.Desired Settlement: I believe the old Panasonic Company we relied on for quality equipment would replace my [redacted], because the microwave did not live up to their quality standards. A microwave non-functional 4 months

just after the warranty expires is not appropriately living up to standards. I would like a replacement new microwave.

I, also, feel the $25 I paid to have my microwave evaluated as not repairable is money I should be reimbursed, since this was, also, a Panasonic error. This does not include

Business

Response:

The customer was contacted and agreed to receive the refund for $25.00 Evaluation charge she had paid for her Microwave Oven. She was told to expect the refund check within the next 2-4 weeks. SCR

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

THANK YOU FOR YOUR ASSISTANCE WITH THIS MATTER! WITHOUT YOUR HELP THE ISSUES WOULD NOT HAVE BEEN RESOLVED.

Regards,

Review: There is a manufacturing defect in my Viera TV that compromises the viewing experience and indicates a potential internal contaminant that might reduce the normal lifespan of the TV, at best immediately reduce the value. On 2/9/14, I contacted the retailer where I purchased the TV, still under warranty, and they directed me to a Panasonic servicer for handling. The servicer said I needed to contact Panasonic for a case number before they would proceed, so I contacted Panasonic, obtained a case number, and submitted required photos. 2 days later I was informed by the servicer that the warranty would not cover the defect because of a crack in the screen, baffling because there is no crack! I emailed further proof of the defect to the servicer and Panasonic, and called Panasonic later to re-check the status, but was informed again that the defect was not going to be covered. This time, when asked why, I was told there was no explanation that could be provided. This was frustrating, especially because the servicer had never even come out to look at the defect. I requested another servicer who finally did come to my home to look at the TV, and he confirmed that the defect was a manufacturing one. Still, 3 weeks after requesting service, Panasonic has not offered to repair, replace, or refund the purchase price of my TV. I mailed concerns to Panasonic as instructed by the warranty, but more than a week after the letter was scheduled to be delivered, it is still "in transit." It appears the address provided in the warranty is invalid, and USPS tracking indicates there is no one available at Panasonic to receive it.Desired Settlement: I would like Panasonic to honor their warranty, which states they will either repair the manufacturing defect, replace the TV, or refund the purchase price.

At this point, I desire a refund of the purchase price or balance due because I believe it would best mitigate cost, increasing frustration, and diminishing trust.

If understood correctly, repairing the manufacturing defect will not be quick; it will be an extensive and presumably expensive process, and will have to be done off-site while I am without a TV. To make matters worse, I was told last week that Panasonic no longer makes plasma TVs, and replacement parts may not be readily available, now or in future. I think Panasonic should appreciate the purchase more, and make certain their warranty can be trusted.

Business

Response:

Regretfully the customer’s claim is denied. As this issue is not due to a manufacturing defect, but how

the unit was cleaned. Please see the Care and Cleaning portion from the Operational Instructions for the Plasma below.

Care and Cleaning

First,unplug the Power cord plug from the wall outlet.

Display panel

The front of the display panel has been specially treated. Wipe the panel surface gently

using only a cleaning cloth or a soft, lint-free cloth. If the surface is particularly dirty, after cleaning up the dust, soak a soft, lint-free cloth in diluted, mild liquid dish soap (1 part mild liquid dish soap diluted by 100 times the amount of water), and then wring the cloth to remove excess liquid. Use this cloth to wipe the surface of the display panel, then wipe it evenly with a dry cloth of the same type until the surface is dry. Do not scratch or hit the surface of the panel with fingernails or other hard objects. Furthermore, avoid contact with volatile substances such as insect sprays, solvents, and thinner; otherwise, the quality of the

surface may be adversely affected.

Example: Excess window cleaner would run down to the bottom of the screen and seep in between the bezel and lower

part of the screen. With time and outside environmental temperate change, along with the TV heating up and cooling down the cleaner would build up inside the panes of glass, eventually air and other chemicals ammonia especially has strange effects on panes of glass) got trapped inside causing an air bubble/smudge effect.

Unfortunately this is what has occurred and we cannot be of further assistance.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

1. The example does not apply. To clean the screen prior to discovery of the reported defect, I only used a soft, lint-free cloth to wipe dust off, very gently, no liquid needed. Once the defect was discovered, attempts to wipe the spots off the screen were also careful and proper.

2. The Panasonic servicer confirmed on-site that the defect was a manufacturing one.

3. Explanations for denying the warranty began with and continue to be based on false accusations.

4. I believe removal of the glass panel will be necessary to ascertain, if possible, the true cause of the defect. Example causes:

a contaminant was left on the back of the glass during manufacturing, and

the manufacturing defect, over time, may become more and more visible, especially as it continues to be affected by the heat of the TV, or

a seal between the glass panel and black frame behind the glass wasn't quite cured or completed properly, or

the sealant or other substance used on the back of the glass is being affected by the heat of the TV, appearing more and more deteriorated over time...

5. As Panasonic, to date, has been unwilling to determine the true cause of the defect to repair my TV, I respectfully request a full refund or refund for return, or refund of the remaining balance in compromise.

Regards,

Regards,

Business

Response:

Our position remains unchanged.

Review: I purchased the Panasonic NN-H765BF model Microwave home appliance back on May 12th, 2013. It's been less than a year, and my microwave started to give me headaches. As of a week ago, the microwave has been turning off sporadically and at times I would unplug and replug into the outlet to reset it and it would work. A week after doing this randomly, it doesn't work anymore. I have tried resetting the power to the outlet and tried different outlets in the surrounding area and I am certain this microwave just isn't working anymore. I called into the Panasonic Customer Care Call Center and told them about my issue. After explaining to the representative what the issue was, she told me that the only way for me to get my microwave serviced or replaced, I would have to go to the nearest service center, which is ~40 minutes drive away from my home. If I were to go there, I would have to drop it off, only to come back to pickup the repaired product or replacement depending on if the microwave is fixable. This whole process takes a very long time and the fact that I have to go out of my way for a company to honor its warranty is beyond ridiculous. I asked for another option, an option 99% of brand warranties honor. I asked them if I could get a prepaid return label and ship the microwave to a service center or back to Panasonic and have it repaired or have a replacement sent back to me. They told me that the customer (me) would have to pay for the label under the warranty. The customer shouldn't need to pay a cent for a defective product under the warranty. That defeats the purpose of having a warranty to begin with. Even if I shipped it back, it could take weeks to determine if it's repairable, and if not, Panasonic would have to arrange for a replacement to be shipped to me when that is the ideal warranty replacement scenario to begin with, except it's their last resort. This is the last time I'll be purchasing a "Panasonic" product.Desired Settlement: I would like a refund for the cost of this microwave since it broke during the advertised warranty window or a hassle-free warranty replacement. That's all I ask. I don't want to go through so many hoops just to get a product fixed when it's clearly inside the warranty window.

Business

Response:

We contacted the customer and will have our Service Center send him a pre-paid shipping label and box to have the unit send in for an in-warranty repair at no cost and ship it back when the repair is complete.

Review: I purchased a Panasonic Blue Ray DVD Player March of 2013 and worked fine for several month until recently. I called Panasonic and spoke with 3 different representative (case [redacted]) and none was able to fix the problem. It is not connecting to my wireless router. First, they blamed it on the router. I told them that it is the same router that I always had. So, they blamed it on my internet service provider. I told them that it is the same internet provider that I always had. I have several equipment that successfully connect to the same wireless network such as Direct TV, HP wireless printer, 2 HP laptops, 1 MacBook Air, 1 Lenovo laptop, IPOD Touch, IPAD, etc. Case # [redacted]Desired Settlement: I am still within warranty period. I request replacement or repair ASAP before I purchase another competitor product. In that case, I request full refund.

Business

Response:

Mr. [redacted]'s claim is being reviewed. Once we have more information I will be in contact with him. SCR

Review: Bought Panasonic HDTV from [redacted] 5 months ago. Heard loud pop and noticed pixels dead at top of screen. Look closer and noticed small crack on interior glass coming out of edge of tv. Outer glass and tv in perfect condition. Spoke with Panasonic told them I'm getting 7 blinking lights that refer to SC board failure. Sent them photos from cell phone. From photos they determined tv was damaged from outside damage. Of course that is impossible to damage glass under other glass that is not damaged in anyway way. Did research online and it appears this is a known problem that Panasonic refuses to warranty or acknowledge.Desired Settlement: I would like my 440.00 refunded or HDTV replaced with same model in new condition.

Business

Response:

We have left a message for the customer to call us back on 12/3 to resolve the issue. As of today we have not had a response from the customer.

Review: The product is a blu-ray play with built in Wi-Fi. The built in Wi-Fi function does not work. I have tried various troubleshooting steps, all to no avail. Upon contacting the company, they stated the device could be returned but that I would have to pay to have it shipped to them. The information is not within the warranty terms : http://shop.panasonic.com/docs/warranty/2012/bdp/2012_Blu-ray_Warranty.pdf. I asked to speak to a manager in hopes for a concession to this unwritten rule and received nothing. This company does not care about customer service only about making a profit. I asked for either refund or a replacement with an upgraded device; neither of which were considered because they wanted me to return the device at costs only to me. Then the settlement would still be up in their discretion. I only wanted a functional device.Desired Settlement: At this point I would rather not have any continued affiliation with this company or its products and request a refund for the purchase amount of $68.89.

Business

Response:

As a gesture of consumer goodwill we will send the customer a pre-paid UPS shipping label to have the unit sent to our Factory Service Center under warranty.

Review: I purchased a television that dos not work after less than 2 years of use. The SS board has gone bad on my television, as it has in many other of their televisions as represented by the many complaints that are easy to find online. They first denied there were any issues with the boards on the television, but after I produced numerous links to web pages with said problem, they all of a sudden admitted to an issue. I feel that that was insulting to me as customer to first deny there was an issue and then all of sudden turn full circle on what they said. They then proceeded to take their time in returning their minimal effort in compensation for my issues. Panasonic has offered a minimal effort to fix what is an apparent chronic problem with their televisions.Desired Settlement: I would appreciate the full amount of my bill for parts and repairs to be covered by Panasonic. A full published confession of their knowledge of the issues with the SS board would be nice also, but would not expect them to take the appropriate and ethical steps to make this gesture.

Business

Response:

Regretfully, it is the consumer’s responsibility to absorb any and all repair costs once the warranty has expired. Many of our customers purchase Customer Care Plans through Panasonic for continued warranty coverage once the original manufacturer’s warranty has expired. Legally, we cannot breach the terms of this agreement with our customers by assisting those who opted not to protect their investment in this manner. However, Panasonic has agreed to accommodate the customer with $130.00 towards the repair of the television. The customer is responsible to pay the balance of the repair. We regret that we cannot be of further assistance.

Review: I was given a rice cooker Model # [redacted] as a Christmas gift December 2012. I used it a few times and the lid latch broke July 2013. Since it was under warranty, I contacted Panasonic and was told to send it to a repair shop in New York. I paid $11 and shipped it there. I was contacted by the shop who said they had no idea why Panasonic told me to send it there as they don't fix them. I contacted Panasonic again and they said they would send the repair shop a label to ship it to Texas. At that point, the trail goes cold. I have contacted them nearly every week since (this has been going on since August 2013), only to be asked the same questions like where is the shipping label to Texas? I keep telling them THEY shipped it to Texas not me and we start all over again. Finally last week, they gave me a phone number to call. I talked to a supervisor named Ornella who said she would get to the bottom of the mess and call me right back. That was last Thursday, and I have heard nothing. My case number is [redacted] although that seems to mean nothing. If you can help, I would greatly appreciate it, I don't know what else to do.Desired Settlement: I would like them to replace the rice cooker.

Business

Response:

According to our database, our factory service center in McAllen, TX has called and emailed the customer and they will exchange the unit at no cost.

Thank you.

Consumer Affairs Dept.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I wish to thank you for your help. I had been going back and forth with Panasonic for six months and they were unwilling or unable to resolve this until you got involved!!

Regards,

Review: I purchased a TC-P50S60 on November 27, 2013. The TV has SmartTV functions which are supposed to allow the user to watch streaming movies and television shows in High Definition. After connecting my TV to my router using both a wireless and wired connection, I cannot receive HD quality picture. I have contacted my internet service provider, ATT, and Netflix multiple times and they have both run tests to make sure their systems are working correctly. Each time they have proven that everything is working properly on their end.

I am able to stream HD quality on other devices in my home using the same internet connection.

I have called Panasonic customer support multiple times about this issue. They asked me to send pictures showing the quality of video on the TV versus video quality on my AppleTV where you could visibly see the difference in quality on the devices. I sent the pictures in and they responded that it isn't an issue with the TV. When I asked for them to look further into it, the manager on duty, [redacted], told me they wouldn't do anything else because they decided it wasn't a TV issue. I even asked [redacted] what speed my internet needed to be at to stream movies on the TV and he told me at least 5 mbps. I've checked the speed of my internet several times and each time it has been running at higher than 11 mbps.

I called Sears, the store I purchased the TV from, and talked to a service technician and explained the situation. He told me that it was a problem with the TV's internet control board.

I called Panasonic a week ago about the issue again and have not heard back from anyone.Desired Settlement: I would either like the TV to be replaced, fixed or refunded.

Business

Response:

A technical specialist left a message for Mr. [redacted] today to call him back to discuss his issue. We do not believe this is a service issue.

Review: I purchased a Viera TV Model TC-L47ET5 S/N LB20520231 with a one year warranty and Viera Concierge coverage 10/23/12. The TV failed three weeks ago on 8/24/13. I contacted the Panasonic Customer Support Center the following Monday 8/26 (Case No [redacted]) and wasted the week sending them photos of the TV screen which they never examined. They authorized warranty repair 8/30 and told me the TV would be repaired 9/5. The local TV service company told me several times they were waiting on parts, and on 9/11 they told me the parts were on factory back order with no delivery date available.

I received the Viera Concierge agreement with my TV which promised In-Home Priority Service and Complimentary Loaner TVs available for in-warranty repairs by contacting Panasonic. When I called to request the promised complimentary loaner TV, I was told that Panasonic had decided not to honor that agreement for my TV and I would have to make my own arrangements to rent a TV.Desired Settlement: Panasonic should complete the warranty repair on an expedited basis and honor their Viera Concierge agreement regarding providing a loaner TV.

Business

Response:

Mr. [redacted] was offered television model TCL50ET60 for an exchange to which he accepted. He will be receiving a loaner until the replacement arrives.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I am beyond frustrated. I've spent over a whole month without a TV console. My Plasma TV was sent to one of your "Authorized Independent Servicer." Which is located in Pompano Beach, FL 33069. Name of the company is [redacted] ELECTRONIC SERVICE. Since my warranty had just passed on 9/2013 and needed servicing on 11/2013 a representative that I spoke with sent me the letter for evaluation request my case number is [redacted] . My power light was blinking 7 times, I didn't know what it was so I figured to just unplug it and connect the power cord again but to no avail. I then researched online as to what it can be and was made aware that it could potentially have something to do with the 'Blinks of Death'. So, I thought nothing big, 'I will send it to the servicer and have my TV back within a few days.' I asked the technician how long and he said 'Depends on how long Panasonic takes, they normally take 3-5 days to send the piece.' Since my in-laws were in town for the 'Thanksgiving' holidays I mentioned it would be great if it can be completed by the first week of December 2013, since I had the manpower to move the TV. So a few weeks went by and I did not hear a word from the Technician. Fast forward to December 19th, I decided to call the location and asked them for the status of my TV. The representative tells me that the piece they are waiting for is in 'Back Order'. I didn't think much of it until I asked 'So, Roughly how long will it be?' The Representative didn't give me a timetable. At this point I was very upset because had I not called they would have not told me the status. What kind of service is this? Nonetheless why would 'Panasonic' allow this type of customer service happen? Not only did I not host New Years at my home, which has been a tradition in which countless family members come visit. But I haven't had a TV in nearly 2 months and it's January 7th. I am beyond frustrated at this point. And no one has followed up with me, not Panasonic nor the Servicer.Desired Settlement: At This point , I don't even want a Plasma, this has been a hassle. I would also like for Panasonic to Contact me personally. I have lost faith in Panasonic and most certainly will let my friends, family and social media followers know about my outcome.

Business

Response:

Mr. [redacted] has been contacted via telephone and via email. We are Looking into the status of the part that was ordered. Will be in contact with Mr. [redacted]. SCR

Review: I recently sent a GH4 Mirrorless Camera for repair under Panasonic's one year warranty. I sent the camera in working condition, with the single issue being a button (a scroll wheel directional button) not operating properly. Panasonic called me to inform me that the camera no longer worked and the camera had "liquid corrosion" that was not covered by the warranty. They also said they would only repair the unit for $550 and refused to even confirm if the unit was operational anymore.

As an indoor shooter, I found it odd I suddenly had liquid corrosion and further that the company was unwilling to even discuss the matter.

This is unsatisfactory.

1) The unit has rarely, if ever, been used outside and thus would not have been exposed to liquid or any potential for liquid corrosion. 2) The unit, outside of one button, was in full working order the day of delivery to Panasonic. Further, Panasonic was uncooperative in confirming if the unit worked, only informing me there was liquid corrosion. 3) I asked for the unit to be tested, to determine if the unit was perhaps damaged in transfer or if Panasonic had damaged my unit and the customer service representative flat out refused to even honor this request, citing only they would send me a broken unit or fix it for a fee - no assistance or any attempt at satisfying a customer.

This treatment of the customer is unacceptable. The phantom "liquid corrosion" is odd and not the first complaint about such an occurrence from consumers dealing with Panasonic. If it were not for the investment I've made in Panasonic products for this particular camera, I would sell and avoid their products going forward.Desired Settlement: I am seeking a refund of the cost of repairs, which should have been covered by my warranty, and a new replacement GH4 unit.

Business

Response:

We have researched this complaint and found the following: On 11-9-2015, rear operation buttons do

not work properly- corrosion on rear operation unit- set as abused- excessive

dust on sensor- cleaned sensor- still spots appear on pictures- dust under glass-

can not be cleaned off- needs mount box $507.14 and rear operation $32.80 Plus

labor, S&H and any taxes- approx. an hour to repair-email customer.I am also attaching the pictures

taken and saved to the service job that display the reported corrosion that was

found on this unit.The customer was duly notified of the findings. Since we have no

way to know what happened with the unit while in customer’s possession, all we

can do is report what was found at the time the unit was presented for

service. Unfortunately, due to what was found this claim is denied and the warranty is voided. We cannot be of further assistance to the customer. Repair would be at his expense. Regards,

Review: Purchased a new home audio system directly from Panasonic. The item did not work out of the box. Contact them and they pushed me towards their independent service centers for repair.

Service center cannot fix. Asked for exchange instead. Panasonic is stating that because I am out of my 30 day period, I cannot get an exchange.Desired Settlement: I want a partial refund for my trouble on this item.

Business

Response:

Mr.[redacted] will be refunded. A pre paid UPS shipping label is being provided to the customer so that the unit can be shipped back to Panasonic.