Parks Pharmacy

Case# *** On January 14, 2017, a Customer Relations Representative contacted Ms*** to address her concernsMs*** advised she had the mattress professionally cleaned and provided the supervisor with the receiptThe Representative offered Ms*** to exchange the mattressMs
*** refused the offer because she purchased another mattress at *** Ms*** has provided proof of purchaseTo obtain customer satisfaction Mattress Firm offered to pick up and refund the *** *** queen mattressMs*** has accepted the offer and the return is scheduled for January 16, She will receive a check refund in the amount of $within to business days of the return.As we take these complaints very seriously we believe no further action is required at this timeShould you require additional assistance or need further information please feel free to contact Kuina C*** at (516)-861-or ***

Greetings Mr***, Thank you for reaching out to us with your concern, it is very importantWe've been advised by our customer care department that a representative has tried to reach you unsuccessfully to help resolve this issueOur Customer care team states that you've been approved an
exchange and would simply need to visit a store for help completing thisIf you have any further questions, please call us at 866-942-Many thanks! Mattress Firm Customer Care

Case # *** On June 14, 2017, a Customer Relations Representative contacted Mrs*** to address her concernsMrs*** advised since the adjustable bed bases were delivered on March 20, 2017, the remote will not connect to the baseShe has not been able to get any assistance since then
To obtain customer satisfaction, Mattress Firm has offered to replace the adjustable bed basesMrs*** accepted the offer and the exchange is set for June 17, As we take these complaints very seriously we believe no further action is requiredShould you require additional assistance please contact Kuina *** at (516)-861*** or kuina.***@mfrm.com

Case# *** On August 8, 2017, a Customer Relations Representative contacted Mr*** to address his concernsDue to a system error Mr*** has yet to receive his refundMr*** has been advised the refund in the amount of $ will be processed via check and
expedited. Mattress Firm apologizes for the delay in the process and it’s inconvenienceMr*** was advised the representative will follow up to provide tracking information once the check has been dispatched As we take these complaints seriously, we will continue to work with Mr*** to ensure his complaint is resolvedShould you have any additional questions, please feel free to contact Stenio *** at (516)-861-or Stenio.***@mfrm.com

Case # *** ON March 9, 2017, a Customer Relations Representative contacted Mr*** to address his concerns. Mr*** advised at the time of sale he was approved for month promotion term with *** *** However, the Sales Rep put the order in for a promotion term of
monthsThe Customer Relations Representative partnered with the accounting department who sent a request over to *** *** to have the promotion term adjusted to monthsThe changes will take effect within two billing cyclesAs well as a refund of $was processed back to the *** account as this was previously promised to Mr***. Mr*** was not pleased that the changes would take that long and asked that his complaint be escalatedOn March 14, 2017, a Manager refunded Mr*** an additional $for the inconvenienceAs we take these complaints very seriously we believe no further action is required at this timeShould you require additional assistance please feel free to contact Kuina C*** at (516)-861-or [email protected]

Greetings Ms***, Thank you for reaching out to us with your concernWe are sorry to hear that you are not happy with your purchase from Our day happiness guarantee is extended from the time of delivery all the way through the first days the product is in your home
Unfortunately, you are pretty well passed the time frame where we can offer you a refundWe do see where you filed a warranty claim in July of The 3rd party inspector reported his findings and they show the mattress to be in conditionThe largest compression that was measured at that time was 1/4" whereas a compression must come in at 3/4" or larger for this to be a defective product per ***'s warranty guidelinesWe'd love to assist you with an additional warranty claim if you believe your product has reached this tolerance within the past yearPlease call our warranty team at 866-942-if this is the case Regards, Mattress Firm Customer Care

Case # *** On April 22, 2017, a Customer Relations Representative contacted Mrs*** to address her concerns, regarding the measurement of the mattress to the size of the adjustable base; she stated the mattress is hanging off of the base by approximately two inchesMrs*** was
offered an exchange to another adjustable base, but after discussing it with her husband they declined the exchangeIf Mrs*** should require additional assistance she will reach out to his Representative We believe that no further action is required at this timeHowever, if I may be of further assistance, please contact Karen *** at (516) 861-or Karen***@mfrm.com

We've had a representative reach out to Ms*** with instructions on the exchange Best Regards,

Sent: Tuesday, June 07, 1:PM Subject: Complaint ID: *** Complaint ID: *** Dear ***, Thank you for reaching out to us with your concernWe apologize for any inconvenience this delayed response may have caused youIf you are still in need of our assistance,
please contact us at 866-942-3551. One of our specialists will be glad to help Sincerely, Mattress Firm Customer Care

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I would like to receive confirmation of the date the refund is issued as *** Bank has not received the credit for processing and this is impacting our available credit line and payment due amount.Thank you!

Our records indicate her order has been refunded and was submitted to the card on file on May 1, 2017. We sincerely do apologize for the delay.We are happy to report that Mrs*** complaint has been resolvedHowever, should you require additional assistance, please contact Stenio ***
at (516) 861-or Stenio.***@mfrm.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
The business is not accepting this as a legitament concern

Upon receipt of Mr***’s complaint, a Customer Relations Representative reached out to discuss his concerns regarding his refundOur records show his refund of $was processed on his credit card on April 13, Mr*** was given the reference number for the credit transaction so his bank
could locate the refundIf he has any further questions he can contact us back for assistanceAs we take these complaints very seriously, we believe no further action is requiredShould you require additional information please feel free to contact Chanelle *** at (516) 861-or chanelle.***@mfrm.com

Hello Mr***, Thank you for reaching out to us with your concernWe are very sorry to hear about your insect infestationYour concern is important to usBed bugs are a very unique pest as many folks assume by their name the only way an infestation can take place is through your sleep set
What many people don't understand is that numerous, well document bed bug infestations have come from many things ranging from a hotel stay/ Travel, visiting another infested home, a cab/uber ride, visiting your local movie theatre, coffee shop, neighbors with conjoining walls, indoor pets amongst many other ways these bugs can enter your homeThe reason these bugs live mostly in a bedroom is because they will set their nest up somewhere close to a living hostWhere better to have an unknowing host for 6-hours in the dark every day? A bedroomWe send a professional company like *** to inspect the home in hopes of determining where the infestation may have startedThis is an extremely difficult job as all the aforementioned factors make it extremely difficult to pin point one thingOur company takes an extreme amount of precautions in these casesAny signs of infestations in a guests home we will not enter or complete a deliveryOur Distribution centers and trucks receive monthly precautionary service from a pest controlExperts in the field have assured us that it is impossible for a bed bug to live in one of our distribution centers or trucks as a bed bug could not survive without living hostsIn addition, all the product you received was brand new in it's original factory wrapped plasticWe again apologize for the stress the situation is causing you and your familyWe also would like to mention this is the first our company has heard you report an infestation of any kind yet you marked in your complaint that you noticed something weeks after delivery? Delivery took place 1-31-Over months have elapsed since the delivery and the green highlighted marks indicate the product was "prime" which means it's brand new, factory wrapped in it's original plasticWith all due respect, this absolutely is not a situation where a company was taking advantage of anybodyWe respectfully ask Revdex.com to close this case

Revdex.com:
This letter is to inform you that Mattress Firm (Corporate Locations & Office) has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/1/and assigned ID ***
Regards,

Subject: FW: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** Dear Mr***, Thank you for reaching out to usWe apologize for any inconvenience this delay in delivery has caused youIt would be impossible for me to figure out exactly why the delay
occurredIt could have been a delay in production an error on our part, I’m not sureRegardless of the reason we want to send our sincerest apologies to youIt does appear according to our records it was delivered on 3-20- Thank you,

Case # *** Upon receipt of the complaint filed with your agency, a Customer Relations Representative contacted Ms*** on July 10, Ms*** indicated her issue was at the time of the sale in regards to Mattress Firm’s return policy as it was not properly explainedMs*** was
reminded at the time of purchase she received a statement of our No Refund/Return policy and established Terms and Conditions in which the verbiage is located within two specified areas on the invoice explaining No returns/Exchanges on adjustable basesHowever in pursuit of customer satisfaction Mattress Firm has offered a partial refund of $ back to the original form of payment. Ms*** has accepted the offer and should allow 3-business days for the refund to reflect As we take these complaints very serious, we believe no further action is requiredShould you need additional assistance please feel free to contact Stenio *** at *** or ***

*** *** *** Thank you for reaching out to us with your concernOur records indicate that we have received your warranty and it's in processThere is nothing further you need to doThis was taken care of on 7-28-and you should have received a letter with the claim statusIf this is
not the case, please call our warranty department at *** Many thanks. Regards, Mattress Firm Customer Car

A Customer Relations Representative contacted Mrs*** on April 29, to address her concernsShe requested a piand refund of her twin extra-long *** *** *** adjustable bases because they merchandise has not worked properly since February 21, when they were
deliveredMrs*** is also concerned for her child’s safety and would prefer for the adjustable base to be removed from her home To obtain customer satisfaction Mrs*** was offered a pick up and refund on the adjustable basesShe will be responsible for the return fee and delivery fee of $per baseMrs*** accepted the offer and the return was completed on May 1, The refund will be returned to the original form of payment within to business days We are happy to report that we have resolved Mrs***’s complaintShould you require any additional information please feel free to reach out to Karen *** at (516)861-or Karen***@mfrm.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
order number is ***phn ***Since your sales people REFUSED to honor the price match Guarantee when you find thee same or SIMILAR