Parks Pharmacy

With all due respect we remain with the same response as per our previous response

In review of Ms***'s complaint, her inspection results revealed that her King size Carolina mattress and box springs is not up to the manufacturer standardsTherefore, Ms*** was offered an in store credit of $1399.99, plus taxA credit letter with details has been emailed to Ms
***As we take these complaints very seriously, we believe no further action is required at this timeShould you require additional assistance please feel free to contact Kuina *** at (516)-861-or at kuina.***@mfrm.com

Case # *** On June 6, 2017, a Customer Relations Representative contacted Ms*** to address her concernsMs*** advised she was charged for her order after she cancelled itThe Representative was able to email her at *** confirming that her order was cancelled and that the
refund was submittedMs*** was advised it takes to business days for the $refund to be processed back to her card on fileAs we take these complaints very seriously we believe no further action is required at this timeShould you require additional assistance please feel free to contact Kuina *** at (516)-861-or kuina.***@mfrm.com

Dear Ms***, Thank you for reaching out to us with your concern, it is important to usWe apologize for any inconvenience your experience in the store may have caused youUnfortunately, due to consumer privacy, Mattress Firm is unable to access your genesis account and/or make any
changes to that accountYou will need to contact Genesis to have them remove any accounts or inquiries from your nameWe apologize that our Customer Care team is unable to assist you with this matterYour displeasure with the store will be expressed in a communication from our Customer care team to the Sales ManagementThank you again. Regards, Mattress Firm Customer Care

Sent: Tuesday, June 07, 1:PM Subject: Complaint ID: *** Complaint ID: *** Dear Chayce, Thank you for reaching out to us with your concernWe apologize for any inconvenience this delayed response may have caused youIf you are still in need of our assistance,
please contact us at 866-942-3551. One of our specialists will be glad to help Sincerely, Mattress Firm Customer Care

On March 8, 2017, a Consumer Relations Representative contacted Mrs*** to address her warranty concernsMr*** was advised his mattress met the manufacturer’s standards and was ineligible for a warranty replacementIn pursuit of customer satisfaction and as a one-time accommodation, Mrs
*** was offered a store credit of $plus tax for her mattress; this credit can be applied towards the purchase of new bedding and will be available until April 21, Mrs*** may visit her local showroom for assistanceWe believe that no further action is required at this timeHowever, if I may be of further assistance, please contact Stenio *** at (516) 861-or Stenio.***@mfrm.com

Greetings *** *** Thank you for reaching out to us with your concernWe are sorry to hear you were unhappy with the mattress that was delivered to your homeIt appears we did try multiple times to deliver an item to your satisfaction but unfortunately weren't able toAlthough we certainly
understand your frustrations, mattresses are handmade and do come with a variance in width and length which isn't to exceed 1.5" either wayThis is the industry standardOnce again, we apologize you were not happy with the product but are happy to report our records indicate you were offered a full refund on the productWe wish you the very best in the future. Regards, Mattress Firm Customer Care

Sent: Tuesday, June 07, 1:PM Subject: Complaint ID: *** Complaint ID: *** Dear Ms***, Thank you for reaching out to us with your concernWe apologize for any inconvenience this delayed response may have caused youIf you are still in need of our
assistance, please contact us at 866-942-3551. One of our specialists will be glad to help Sincerely, Mattress Firm Customer Care

On May 13, 2017, a Customer Relations Representative contacted Mr*** to address his concerns to no availA detailed message was left with a call back numberAs we take these complaints very seriously, we will continue to work with Mr*** to ensure his complaint is resolvedShould you
require additional assistance please feel free to contact Kuina *** at (516)-861-or kuina.***@mfrm.com

On March 30, a Customer Relations Representative contacted Mr*** to no availA detailed message was left with a call back numberAs we take these complaints very seriously, we will work with Mr*** to ensure his complaint is resolvedShould you require additional assistance,
please feel free to contact Kuina *** at (516)-861-or kuina.***@mfrm.com

Sent: Tuesday, June 07, 1:PM Subject: Complaint ID: *** Complaint ID: *** Dear Mr***, Thank you for reaching out to us with your concernWe apologize for any inconvenience this delayed response may have caused youIf you are still in need of our
assistance, please contact us at 866-942-3551. One of our specialists will be glad to help Sincerely, Mattress Firm Customer Care

Case# *** On January 21, 2017, Mr*** was contacted by a Customer Relations Department, via our corporate office to discuss his concernsMr*** explained that the box spring was poorly made and damaged. In pursuit of customer satisfaction we have offered Mr*** to have the
damaged box spring exchange and waive the delivery cost to further accommodate. Mr*** accepted the offer and his replacement box spring was delivered on January 23, We are happy to report that Mr*** complaint is resolvedWe believe no further action is requiredHowever, if I may be of further assistance, please contact Stenio *** at (516)-861-or via email at S@mattress.com

Revdex.com:
This letter is to inform you that The Mattress Firm aka Mattress Firm (Corporate Locations & Office) has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/2/and assigned ID ***
Regards,

Greetings ***, Thank you for sharing your concern with usWe are having a Customer Care specialist look into the issue now to get you a pillowPlease expect 7-days to receive itMany thanks. Mattress Firm Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Monday, August 07, 2:PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #***HelloI received the message from Kuina *** on this past Friday and have since left two messagesOne on Friday and one today at 2:27p.mI can still be reached at ***Thanks

Sent: Tuesday, June 07, 1:PM Subject: Complaint ID: *** Complaint ID: *** Dear Ms***, Thank you for reaching out to us with your concernWe apologize for any inconvenience this delayed response may have caused youIf you are still in need of our
assistance, please contact us at 866-942-3551. One of our specialists will be glad to help Sincerely, Mattress Firm Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I do not understand how this could be your response The company did not do anything for me I did not even receive a response after several contact attempts This issue by far has not been resolved
Regards,

Sent: Tuesday, December 27, 4:PMSubject: ID *** A Customer Relations Representative contacted Ms*** on December 17, to no availA detailed message was left with a call back numberThe representative has made several phone calls to Ms*** at phone number *** with
no successIf Ms*** is still in need of assistance with her mattress, she can contact her Representative at her earliest convenienceAt this time we believe no further action is requiredShould you require any additional information, please feel free to contact Chanelle R*** at (516)-861-or c***@mattress.comVanessa G***

To: *** *** *** Subject: Complaint ID: *** Complaint ID: *** Dear Ms*** We are sorry for the concern regarding your finance companyYour concern is important to usIt sounds like you’ve been in contact with the finance company as they
would be the only ones able to remove any interest or accrued feesThank you again for reaching out to usPlease feel free to contact us at 866-942- Thank you, Glenn ***, Sr.Customer Service Manager Improving Lives One Relationship at a Time MFRM Family of Brands

Greetings Ms*** Thank you for reaching out to us with your concernWe apologize for any inconvenience this delayed response may have caused youIf you are still in need of our assistance, please contact us at 866-942-One of our specialists will be glad to help
Sincerely,
Mattress Firm Customer Care