Passion Planner

I received a passion planner for Christmas and it was a smaller size than I wanted. I was looking to exchange for a larger size (willing to pay the difference) when I was told they don't do exchanges but they will credit me the amount paid for the smaller size so that I can purchase a larger size. The nothing happened. Initial contact with customer service was 30Dec and it is now 10Jan. I have sent them the requested information from the original order 3 times now and I have not received any sort of credit nor even a response back from them. There is no number to call.

I placed an order on 11/29; followed up with an inquiry on 12/5 when the shipping information was never updated, beyond the shipping label having printed. I received a response, that was a screenshot of the information I already had. I followed up on 12/8 and again on 12/10, receiving not even as much as an acknowledgment of a problem, for the nearly $65 I spent. My credit card, however, was quick to be charged. I'm very disappointed, not only that I didn't receive the product I ordered, but that there was zero effort to resolve the issue. Don't waste your money on this company. Go elsewhere.

Please listen to the other reviewers. I chose this planner over Cleverfox (I highly recommend all of their products) because it was similar but dated- that laziness came back to bite me. I saw many review videos on YouTube and the product itself does look great but I realized later all those videos were sponsored. I haven't seen a review from someone who actually made a purchase and now I know why. I've had the same issues as everyone else- shipping dates repeatedly pushed back, item never shipped, tracking number shows it hasn't left the warehouse days later, order cancellation form gives no timeframe of when to expect a refund or even response, company refuses to accept responsibility for their actions or apologize. For the past four days I have said that if my order hasn't shipped I want a refund. Everyday the response is "We got more orders than expected resulting in the shipping delay and would I like to cancel my order?" What part of if my order hasn't shipped I want a refund is too difficult to understand? Like many others, I have given up and now have to file a dispute. The crazy thing is that I'm experiencing the same issues in 2020 as other reviewers did in 2014. It's been six years and this company still can't function correctly. Learn from our mistakes, save yourself the aggravation, and order from another company.

*Terms & conditions stated late arrival of planner. Reveived product as directed!

ATTN: C [redacted] ***,The individual mentioned in this complaint had their package delivered on February 12th, to the address: [redacted] We have also emailed the individual stating that the tracking number shows that the package was delivered and if for any reason the package was not received, to contact their local post office.Thank you,***Passion Planner Team

I just read the information on the link and must share my concernWith my $refund, I was still charged over $for a defective product I am concerned that this "solution" would lift the company from their low rating; no one should receive a product like this and if they do, the company should have the integrity to fix the problem promptly or return all of the money I wish I would have known how this company does business before I ordered back in November, which is why I decided to contact you rather than my credit card company, as many other dissatisfied customers without a response didI hope you reconsider this as a solution that reflects customer satisfaction when writing their reviewIt will save a lot of other people some time and money

We have already refunded her https://dashboard.stripe.com/emails/receipts/rfdrc_ [redacted]

Purchased a Passion Planner on December 10th, on the websitePayment sent immediately upon orderingWebsite stated orders placed in Nov/Dec would be sent in JanuaryReceived two follemails that confirm shipping would be in January It is 2/10/and I have yet to receive the product I paid forNo response to emails or inquiries on any media/platformI have officially requested a refund as of today In the future, I may consider ordering againbut for a company selling planners, they have some pretty poor planning

Hi [redacted] , Our deepest apologizes for the late responseOur records show that you have already received your Passion Planner on February 17, 2015(https://toolsusps.com/go!TrackConfirmAction .action?tLabels= [redacted] ***).Thank you for your patience and support.If you have any further questions feel free to contact us, and we will get back at you as soon as possibleWe hope that you enjoy your Passion Planner! Have a great day! [redacted] -The Passion Planner Team

Hi [redacted] ! Please excuse our delayed response! Our records show that your Passion Planner was delivered on February 19th! Thank you for your support and we hope you enjoy your very own Passion Planner! [redacted] -The Passion Planner Team

We are unable to refund the amount for the planner as it was received by the customerWe can however offer a 50% refund on the order placed as compensation for time lost.Thank you,***Passion Planner Team

Hi [redacted] , Our deepest apologizes for the late response.Our records show that you have already received your Passion PlannerIf this is not the case, please contact yourlocal postal service office to locate your orderWe hope that you enjoy your Passion Planner! Have a great day!***-The Passion Planner Team

The attachment shows that the customer was refunded the full amount that was paid for the planner.Thank you,***Passion Planner Team

[redacted] *,I have noticied that you may not have received your planners by nowIf you have not received them by now, I willrefund your purchasePlease let me know if that is what you would like to doHave a good day! ***-The Passion Planner Team

Hello, Our records show that your planner was already shipped before we could cancel the orderIf you wish, we canprovide you with a return labelWe will complete the refund process when we receive the planners backWe deeply apologize for the inconvenience that this may have caused youBest Regards, [redacted] - Passion Planner Team

The refund of $has already been processedIf the customer would like to contact us through our email [email protected] we may be able to help furtherThe reason for the $refund is to make up for the month that was lost although the product was incompleteThe planner being priced at $and missing the month of February each month is worth $We refunded $for the month and also an extra $for the hassleThank you, Passion Planner Team

Hello [redacted] ,I just checked through our systems, here is your tracker for your order: [redacted] Your planner was inCedar Park, Texas on Febon its way to you at 8:AMIf the planner has not arrived, please contact your iocal postal service office and check in with them on the status ofyour orderHave a great day!Sincerely, [redacted] The Passion Planner Team

I ordered a planner 11/14/2014, with the understanding the planner would not ship until the first week of Jan That was fine, but charging my credit card and keeping my money from 11/to Jan 24th, when the planner was received, is in direct violation of bank merchant agreementsThe planner I did receive was cheaply made, arrived damaged, and had numerous flaws in the construction and the printed pagesI cancelled this order via emails to the company weeks before the planner was shippedThey ignored my cancellation request and shipped anywayPlanner was returned due to quality errors and charge disputed with my CC companyAvoid this companyNO customer service to speak of.and an extremely cheap product made in ChinaNo value here for the price of the planner

Partially refunded for missing month$USD

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.After months of no response from business I gave the planner awayNot that I would trust them if I were to return the planner anywayItem was not received when I was told it would so I do not accept that they have resolved anythingThis business should be closed Regards, [redacted]