Passion Planner

Product ordered in Nov and expected in early Jan, received an email that it would be lat Jan before product arrived. We are now 2 weeks into Feb and no product. An email was received Dec 31 with a shipping label and the product still is showing unshipped. The upsetting part is the lack of communication on their part to their customers and lying about what has shipped and updates.

Hi [redacted]!
Please excuse our delayed response!
Our records show that your Passion Planner was delivered on February 19th!
Thank you for your support and we hope you enjoy your very own Passion Planner!
[redacted]
-The Passion Planner Team

Hello,
Our records show that your planner was already shipped before we could cancel the order. If you wish, we canprovide you with a return label. We will complete the refund process when we receive the planners back.
We deeply apologize for the inconvenience that this may have...

caused youBest Regards,[redacted] - Passion Planner Team

Hi [redacted],
Please excuse our delayed response.
I have looked over your order and it appears that you have received your order on February 12th, 2015.
As per your request, if you still don't want to keep your planner, you have two options to choose from.
1. You may return...

your unmarked/unused Passion Planner Back to:Passion Planner LLC[redacted]
[redacted]
We will fully refund you once we receive it. Returned planners must be packaged in a bubble mailer inside a flat rateenvelope.
2. if you still have the original packaging envelope, you can package the planner in a bubble mailer in the original flatrate envelope we sent with RTS, Return to Sender, written on it.
To be eligible for returns, items must be unused, unmarked, and in the same condition in which it was received. Itemsthat are returned at the customer's choice, must be mailed back at the customer's expense. If however we are at fault(damaged, incomplete planner, etc.) we will provide you a return label. Thank you for your support and patience.
Sincerely,[redacted]-The Passion Planner Team?

This Individual has been responded to via email.

Hello [redacted],
We apologize for your planner not arriving after placing your order. We have contacted you regarding your situation and how it has been handled privately to your email.
Sincerely,
The Passion Planner Team

I placed and order on 11/13/14, they notify you when you place your order that your order won't ship until January 2015. Its now February 2015 and when I track my order, it hasn't even left their building yet. I have sent an email and received no response. As this point I would really just like my money back so I can buy something else that is out on the Market.

ATTN: [redacted],We have issued a partial refund of $50.00 USD for the unreceived planners that remain unshipped. Thank you,[redacted]
Passion Planner Team

Hello [redacted],I just checked through our systems, here is your tracker for your order: [redacted] . Your planner was inCedar Park, Texas on Feb. 6 on its way to you at 8:35 AM.
If the planner has not arrived, please contact your iocal postal service office and check...

in with them on the status ofyour order. Have a great day!Sincerely,
[redacted]The Passion Planner Team

Hello [redacted],
Please excuse our delayed response. We are working diligently in order in ensure that all emails are answered in theorder in which they are received.
I have looked over your order and it appears that you have received your order on February 17, 2105.As per your...

request, if you still don't want to keep your planner, you have two options to choose from.1. You may return your unmarked/unused Passion Planner Back to:
Passion Planner LLCP.O. BOX 420550SAN DIEGO, CA 92142
We will fully refund you once we have received the planner. (Returned planners must be packaged in a bubble mailer
inside a flat rate envelope)
2. If you still have the original packaging envelope, you may package the planner in a bubble mailer in the original flatrate envelope we sent with RTS (Return to Sender) written on it.
To be eligible for returns, items must be unused, unmarked, and in the same condition in which it was received. Itemsthat are returned at the customer's choice, must be mailed back at the customer's expense.
We also offer a-partial refund-of-$2.50 for_each month_you did not have your planner._
We apologize any inconvenience that this may have caused you.
Sincerely,[redacted]Passion Planner Team?

Hi [redacted],According to our shipping database you should have received all planners. If this is not the case you must file a claimwith USPS. Your planners have been shipped to you in January. If you wish to file a claim with USPS this is theinformation you will need:
[redacted]...

[redacted] - Passion Planner[redacted]
[redacted]I have also attached both tracking numbers associated with your order. Your package has been insured through USPSso they will be able to assist you further.
USPS® Customer Service
Call [redacted]® ([redacted])
Hours of Operation
Monday - Friday 8 AM - 8:30 PM ETSaturday 8 AM - 6 PM ET
Tracking Number: [redacted]
Tracking Number: [redacted]
Wishing you all the best,Passion Planner Team
 
Hi [redacted]!
We apologize for any inconveniences we have caused you. If you would still like a refund on your order please let usknow as soon as possible and we will handle it from there. Thank you!
Sincerely,[redacted]Customer Service SpecialistThe Passion Planner Team
 
Hi [redacted]
I looked into your order and saw that your packages has been delivered. If that is not the case, pleaselet us know so we can take care of it for you.
Thank you for your patience and apologies for any inconveniences this may have caused you.
Sincerely,[redacted]The Passion Planner Team

The Customer has been helped by one of our staff members already. A new planner was shipped out on April 7th, 2015

Partially refunded for missing month. $5.00 USD

Review: I ordered a Passion Planner on passionplanner.com in mid December. I was told via email the product would be delivered by mid January. I have sent then 3 emails regarding where my product is and have received no response. I have been charged for this product and have not receive it. I am Asking for the actual product or a refund. Again I have sent 3 emails with no response. The website has a lot of FAQs and to me they all seem like a runaround. I appreciate your help in this manner. Thank you. [redacted]Desired Settlement: I would really like the planner I ordered but if that cannot be done in a timely fasion 2/28/15 then I would like a full refund. Thank you

Business

Response:

Hello [redacted],Please excuse our delayed response. We are working diligently in order in ensure that all emails are answered in theorder in which they are received.I have looked over your order and it appears that you have received your order on February 17, 2105.As per your request, if you still don't want to keep your planner, you have two options to choose from.1. You may return your unmarked/unused Passion Planner Back to:Passion Planner LLCP.O. BOX 420550SAN DIEGO, CA 92142We will fully refund you once we have received the planner. (Returned planners must be packaged in a bubble mailerinside a flat rate envelope)2. If you still have the original packaging envelope, you may package the planner in a bubble mailer in the original flatrate envelope we sent with RTS (Return to Sender) written on it.To be eligible for returns, items must be unused, unmarked, and in the same condition in which it was received. Itemsthat are returned at the customer's choice, must be mailed back at the customer's expense.We also offer a-partial refund-of-$2.50 for_each month_you did not have your planner._We apologize any inconvenience that this may have caused you.Sincerely,[redacted]Passion Planner Team?

Review: I ordered a planner from this company at the end of November and was told it was on back order and I would receive it in January. It is now February, and I have not received any updates on where it is. I have emailed this company about this issue numerous times and no response. I then emailed this company and asked to refund my money and no one has contacted me back yet. This has been going on for weeks. We have no contact information, just email; but no one is responding.Desired Settlement: better communication moving forword with other customers and to refund my money

Business

Response:

Hi [redacted],Our deepest apologizes for the late response.Our records show that you have already received your Passion Planner on February 17, 2015(https://tools. usps.com/go!TrackConfirmAction .action?tLabels=[redacted]).Thank you for your patience and support.If you have any further questions feel free to contact us, and we will get back at you as soon as possible.We hope that you enjoy your Passion Planner! Have a great day![redacted]-The Passion Planner Team

Review: This company continues to delay shipping of the products I purchased. There is no one responding to emails/customer service help. There isn't a phone number to contact.Desired Settlement: If my order is not fulfilled within the next week, I want a full refund.

Business

Response:

ATTN: [redacted],The tracking number for the customer's package shows that it was delivered. The package was delivered to an address that was provided to us by the customer:

[redacted]



[redacted]

Review: I purchased a planner in November of 2014 and received it in late January of 2015. The product did not have a month of February in it. The months went from January to December to March. It can't be used. I went to the contact page on the passion planner website to discuss the issue and request a refund. I sent two requests over two weeks ago using both the contact site on their website and their [redacted] page and received no rely to either.Desired Settlement: I would like a full refund for the product.

Business

Response:

Partially refunded for missing month. $5.00 USD

Consumer

Response:

I just read the information on the link and must share my concern. With my $5 refund, I was still charged over $30 for a defective product. I am concerned that this "solution" would lift the company from their low rating; no one should receive a product like this and if they do, the company should have the integrity to fix the problem promptly or return all of the money. I wish I would have known how this company does business before I ordered back in November, which is why I decided to contact you rather than my credit card company, as many other dissatisfied customers without a response did. I hope you reconsider this as a solution that reflects customer satisfaction when writing their review. It will save a lot of other people some time and money.

Business

Response:

The refund of $5.00 has already been processed. If the customer would like to contact us through our email [email protected] we may be able to help further. The reason for the $5.00 refund is to make up for the month that was lost although the product was incomplete. The planner being priced at $30.00 and missing the month of February each month is worth $2.50. We refunded $2.50 for the month and also an extra $2.50 for the hassle.

Review: I placed the order in december, 2014 for the passion planner. I was promised to receive my planner in mid January,2015. It is now february,2015 and I haven't heard from the business about my order. My credit card was charged shortly after I placed the order, but the product is not even been shipped. The owner raised $685000 on [redacted] out of $10000 that she was asking for. Instead of using our money and money raised to fulfill order, she posted on instagram that she bought herself a Mercedes. As a consumer, I felt cheated and was very unhappy about their serviceDesired Settlement: Several consumers like myself felt that this is a scam. Our credit card should have not been charged months before the product even shipped. In addition to my money back, I would like to also get a compensation for my time spent contacting the business, tracking the order, and the interest that I would have earned have I put my money to investment

Business

Response:

We are unable to refund the amount for the planner as it was received by the customer. We can however offer a 50% refund on the order placed as compensation for time lost.Thank you,[redacted]Passion Planner Team

Review: I placed an order through their website exactly two months ago. I was aware that the product would not arrive until the beginning of January, and they stated that upon ordering. However, it is now Feb 4th, and no product. They have taken my money upon order, and have had absolutely no communication at all since then. They have no replied to emails, social media posts, or phone calls.

Business

Response:

Refunded

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Everyone who is complaining about this "business" being bad needs to chill out. This started out as a crowd funded project. The amount of support was completely unexpected and overwhelmed the people who started the project. Yes they could have done things better and been more prepared, but with unforeseen events such the strike in the ports. The Passion Planner crew did a great job getting things accomplished.

So you had to wait a few more weeks to get a planner. Big deal. They company offered FREE printable downloads for the inconvenience. All in all I would recommend the planners to my friends, family members, and colleague but I would be sure to mention it might take a little extra time to get what you ordered, but it is definitely worth the wait.

The product is wonderful. It's extremely positive and helps even the most disorganized and ADHD (Yes I'm actually diagnosed) of us get our lives together.