Passion Planner

ATTN: [redacted],The tracking number for the customer's package shows that it was delivered. The package was delivered to an address that was provided to us by the customer:
[redacted]

[redacted]...

**

[redacted]

[redacted]Customer was contacted via email that if a refunded is requested the planner must be returned to us in unused and resalable condition to our P.O. Box.If the planner is unreturnable, we are unable to issue a refund.Thank you,[redacted]Passion Planner Team

I just read the information on the link and must share my concern. With my $5 refund, I was still charged over $30 for a defective product. ...

I am concerned that this "solution" would lift the company from their low rating; no one should receive a product like this and if they do, the company should have the integrity to fix the problem promptly or return all of the money.  I wish I would have known how this company does business before I ordered back in November, which is why I decided to contact you rather than my credit card company, as many other dissatisfied customers without a response did. I hope you reconsider this as a solution that reflects customer satisfaction when writing their review. It will save a lot of other people some time and money.

*terms & conditions stated late arrival of
planner. Reveived product as directed!

Hello,
Our records show that your planner was already shipped before we could cancel the order. If you wish, we canprovide you with a return label. We will complete the refund process when we receive the planners back.
We deeply apologize for the inconvenience that this may have...

caused youBest Regards,[redacted]- Passion Planner Team
 
Hi [redacted],
Your tracking number shows that your order was delivered to this address:[redacted]
If this is incorrect, please let us know so we can take care of this for you.
Sincerely,[redacted] - The Passion Planner Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.After months of no response from business I gave the planner away. Not that I would trust them if I were to return the planner anyway. Item was not received when I was told it would so I do not accept that they have resolved anything. This business should be closed.
Regards,
[redacted]

Hi [redacted],
Our deepest apologizes for the late response.
Our records show that you have already received your Passion Planner on February 17, 2015(https://tools. usps.com/go!TrackConfirmAction .action?tLabels=[redacted]).Thank you for your patience and...

support.If you have any further questions feel free to contact us, and we will get back at you as soon as possible.
We hope that you enjoy your Passion Planner! Have a great day!
[redacted]-The Passion Planner Team

The attachment shows that the customer was refunded the full amount that was paid for the planner.Thank you,[redacted]Passion Planner Team

Purchased a 2015 Passion Planner on December 10th, 2014 on the website. Payment sent immediately upon ordering. Website stated orders placed in Nov/Dec would be sent in January. Received two follow-up emails that confirm shipping would be in January 2015.
It is 2/10/15 and I have yet to receive the product I paid for. No response to emails or inquiries on any media/platform. I have officially requested a refund as of today.
In the future, I may consider ordering again... but for a company selling planners, they have some pretty poor planning.

Hello,Our records show that your planner was already shipped before we could cancel the order. If you wish, we canprovide you with a return label. We will complete the refund process when we receive the planners back.We deeply apologize for the inconvenience that this may have...

caused youBest Regards,[redacted] - Passion Planner Team 
Dear [redacted],I apologize for the lack of customer support response you have had. I will go ahead and solve this issue with you. HasHeather already emailed you the return label? If not, I will send you one right away. I have tagged this thread so I willsee your response immediately when you reply this.
Hope to resolve this soon and get you your money back,[redacted]-The Passion Planner Team

A full refund has been issued to your original form of payment. Please allow for 5 to 1 0 days for the refund to beprocessed. We apologize for any inconvenience and disappointment this may have caused. We hope that the rest of2015 brings you joy and passion!
-[redacted]
Passion...

Planner Team

Hello,
We deeply apologize for the late response.I have cancelled and fully refunded your order. Please allow 5-10 business days for the refund to process back ontothe card that you used to purchase the planner.
Best Regards,
[redacted] - Passion Planner...

Team 
Hi [redacted],We apologize for the miscommunication. From your initial email, we thought it might have been best to refund you themoney. Unfortunately, we cannot reverse this. You would have to reorder the planner. Thank you.
Sincerely,
[redacted]The Passion Planner Team
 
Hi [redacted],Please disregard the previous email. I looked up your information again and it shows that your order was delivered onFeb 21. Thanks.
Sincerely,[redacted]The Passion Planner Team?

Hi [redacted],
Please excuse our delayed response.
I have looked over your order and it appears that you have received your order on February 17th, 2015.
As per your request, if you still don't want to keep your planner, you have two options to choose from.
1. You may return...

your unmarked/unused Passion Planner Back to:Passion Planner LLC[redacted]
We will fully refund you once we receive it. Returned planners must be packaged in a bubble mailer inside a flat rateenvelope.
2. if you still have the original packaging envelope, you can package the planner in a bubble mailer in the original flatrate envelope we sent with RTS, Return to Sender, written on it.
To be eligible for returns, items must be unused, unmarked, and in the same condition in which it was received. Itemsthat are returned at the customer's choice, must be mailed back at the customer's expense. If however we are at fault(damaged, incomplete planner, etc.) we will provide you a return label. Thank you for your support and patience.Sincerely,[redacted]-The Passion Planner Team

The refund of $5.00 has already been processed. If the customer would like to contact us through our email [email protected] we may be able to help further. The reason for the $5.00 refund is to make up for the month that was lost although the product was incomplete. The planner being priced at $30.00 and missing the month of February each month is worth $2.50. We refunded $2.50 for the month and also an extra $2.50 for the hassle.
Thank you,
Passion Planner Team

Received Feb 17
filed claim w/ bank
Feb 4th

Hello,We will be unable to issue a refund for a planner that has been used or given away. All refunds are given only if there was a defect in the planner itself or if returned to us in unused condition. However, a partial refund may be issued back to the original form of payment used to purchase the planner. This partial payment would cover the unused months of the planner. The partial refund amount at this moment is $2.50 USD for each month.Thank you,[redacted]Passion Planner Team

ATTN: [redacted],The individual was sent a planner to the address:
[redacted]
[redacted]
This address is provided by the customer and not inputted into our...

system manually but automatically once the customer fills out their shipping information.The attachment shows successful delivery by USPS on February 23rd, 2015Thank you,[redacted]Passion Planner Team

[redacted],I have noticied that you may not have received your planners by now. If you have not received them by now, I willrefund your purchase. Please let me know if that is what you would like to do. Have a good day!
[redacted]-The Passion Planner Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...

me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I've spoken with [redacted] at passion planner and he resolved my issue.

Hello,
Our records show that your planner was already shipped before we could cancel the order. If you wish, we canprovide you with a return label. We will complete the refund process when we receive the planners back.
We deeply apologize for the inconvenience that this may have...

caused youBest Regards,[redacted]- Passion Planner Team 
Hi [redacted],
Apologies for the late response.
I understand that you are frustrated because the planner came in later than expected and that we were unable tocancel the purchase on time; however, it is against our policy to refund without receiving the actual product back.
In order to be eligible for returns, items must be unused, unmarked, in the same condition in which it was received.Items that are returned damaged must be mailed back at the customer's expense. Returned planners must bepackaged in bubble mailer inside a flat rate envelope.
Best regards,[redacted]
Customer Service SpecialistPassion Planner Team