Paul J. Sierra Construction, Inc.

Prompt Service call. Professional and more...Jason M was the service tech.

Jeff C. was very professional, friendly and answered any questions we had with a smile. He did a great job.

This morning Tyler R[redacted] serviced my furnace and my gas logs. I was impressed with his professionalism, his knowledge of my equipment, and the way he carried out his task. He is a likable person and I feel very confident in recommending him to anyone needing service .

We bought our heat pump from Eanes in 2015, so we have only had it 1 year. Eanes emailed me each time to let me know it was time for a six month check up. Dustin H. who works for them has came to my home twice. He calls before he comes to let you know about what time he should arrive. He is very professional and tells you what he did and ask if you have any questions. They tell you they will come the first year twice to check your unit free and they do just that, very nice. Have had several heat pumps with other company's and Eanes is the only one that has ever came to check my unit 2 times a year for free.
Bobby W.

The man who installed our gas logs was polite and answered all of my questions. We are enjoying our fire logs very much.

Eanes Heating and Air and their technicians are always top-notch in their performance and work. They show up on time and do a real good job of explaining the work that they did.

Skyler was very professional and explained everything he was doing and any problems he found. it was a pleasure to work with him.

Initial Business Response /* (1000, 5, 2015/07/22) */
Contact Name and Title: [redacted], Office Manag
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@eanescomfort.com
Your Carrier heat pump system, Model [redacted] and [redacted] was signed on a proposal on 3/3/09. Your invoice is dated...

3/10/09 with the amount of $4627. Davidson County permit number XX-XXX was inspected and passed ** 3/18/09. On the proposal signed by [redacted] it states the warranty as 1 year labor, 5 years Carrier parts, and 10 years on the compressor. In 2009 all manufacturers offered 5 year parts on their systems as well as the compressor. [redacted] offered the compressor warranty up to 10 years at that time as an extra added value to customers. We have copies of all of the documents stated above as well as the warranty copy with Carrier. If you paid another company for a new compressor, you would have saved money using [redacted] as it is under warranty through us for the 6th through 10th year. Your repair of a capacitor on 5/28/14 was not under warranty as it was after 5 years. We don't know why you decided to use another company but would like to earn your business back.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We contacted your office several times and was told the compressor was in fact not under warranty and do we contacted carrier who told us it was why your representatives would not tell me or not know is the biggest issue not following what was started in the first place. We used another company because yours would not do anything
Final Business Response /* (4000, 9, 2015/08/06) */
As I stated before, the compressor was under warranty. This information is listed in our computer notes. If you called several times, the staff would have seen this information, or if they had a question about it, they would have asked for clarity. We are sorry you paid another company for your work when it was under warranty as provided by your signed proposal.

The service technician was very professional and took his time explaining what he was doing and why in a clear way.

Had a new technician this AM (Tyler). I was very pleased.

I have had Eanes on a yearly contract for my generator for several years. I have been satisfied with their service and professionalism. Great company with great employees who are very knowledgable and professional.

We\'ve had a yearly contract with Eanes for about 10 years and have had only the best service from their service teams.

My service today was excellent and the technician was friendly, courteous and knowledgable. I will continue to call on him in the future.

John arrived on time and provided professional, friendly service, I am a very happy customer. Will definitely use again.

Eanes has serviced our heating and air for see real years now and I would highly recommend them. Cory has been to our house a few times and has done a very good job.

Eanes has proven to be a capable and dependable partner for our organization's diverse heating and air conditioning needs. We highly recommend them!

Jason responded promptly, provided excellent service on gas logs! Assured there was NOT gas issue.\r\nHe also discussed other services provided by Eanes for heating problems. I would highly recommend \r\nto anyone to use their services?

Incredibly helpful. Patiently answered all my questions and offered suggestions for future home maintenance.

Excellent service today. They were on time and did a good job servicing my unit. A good asset to the company.

Kris A from Eanes Heating & Air/ was very professional, on time & polite/ answered all my questions & fixed the problem quickly & timely. Would recommend to anyone needing Heat & Air work!! Great job!

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