My daughter picked out pairs of clearance eye glass frames from this store location from the Clearance rack They were originally $79, and the rack was marked 50% off all frames When I tried to order her glasses, the girl told me that I could not have the sales price on the glasses because insurance paid for part of it That is totally ridiculous They don't have a sign up that says only if you pay cash for it you get the discount I feel this is just a scam to get more money out of pocket from the consumer Why should it matter? They will get paid before they even order the glasses The frames my daughter wants are going to cost me $out of pocket for each pair, instead of the sales price of $per pair after the insurance I think this is an outrage and something should be done about it
Product_Or_Service: Eye Glasses
Went to return some items todayitems total, one I could not find my receipt forEven though I had a receipt for the others they still wanted to match it with the card I purchased it on, otherwise it would be given as store creditWay to make me and everyone else feel like we did something wrong by shopping your storeThe item that I did not have a receipt for did not show in their system as being sold within daysMy receipts are dated back to march so of course it wouldn'tEven still with that being obviously pointed out the person refused to do the returnNow I have to waste my time and gas to go to a further store to do the return on an item that cost 2.97! Avoid this location if you canHopefully they will either shut down or change their waysAlso I took a picture of the posted return policy in store that does not say any of their personalized rulesNothing on the receipt, nothing anywhereJust whatever they decide to do that day
We are currently in transition of moving from outside Oklahoma City OK to a rural location hrsSW of AlbuquerqueI work at a remote facility and live in housing provided by the organizationMy husband and children come down for a week and then I commute the hr round trip on the weekendIn March when he was here I purchased for my daughters until we move our large TV from Socorro NM Wal-Mart, choosing a TV we already own and utilize for our security system in OK never having an issue with itMy husband left the next day without looking at itI then proceeded to commute the next weeks back to OK, and he came down on April 14th, opened the TV to set up for our children and immediate texted me that it seemed fine until it was turned on and it did not workHe sent me photos of the TV on my phoneWe went on April 15th to exchange the TVThe return person was not very nice and called electronics " to verify" it was the TV we purchasedI said something to her, and my husband
Bought a tv at Walmart yrs ago,bought an extended warranty that is supposed to start after TV warranty expires.well the TV is not working and the warranty won't honor the extended warranty saying it expired because the warranty started the day I bought the TV..Now who sells an extended warranty that starts when the TV warranty is still valid.they told me the yr extended warranty starts after the TV warranty is up..contacted Walmart and talked to a mgr.named *** and he told me it was a Black Friday sale and more or less TV is junk.Talked to the maker of the TV *** and they gave me a case number#XXXXXX to use and said Walmart is responsible because they sold the extended warrenty,and sold the TV.well after calling each place three times each is saying the other is responsible..the TV is only yrs old
Product_Or_Service: *** inch tv
Order_Number: TCXXXXXXXXXXXXXXXXXX
Account_Number: XXXXXXXXXXXX
I've been arguing and getting the run around fromthis Walmart for a little over a month now I bought a mower from them May of last year and also bought the extended warranty with it it wasn't even a year old and the shaft that holds the blade on snapped and had my son not jumped out of the way it would have cut his foot off when the blade bounced and shot out of the mowerI immediately took it back to Walmart had my receipt and extended warranty papers in hand the floor manager automatically started trying to make excuses as to why they couldn't take it back I called the extended warranty company they ran me around and finally gave me a number to *** which was supposed to be the manufacturer I kept getting put on hold by an automated message for minutes every time I called with no reply from a human voice or anything after a week of this I was getting aggravated so I called walmart back and got the runaround again so I called the warranty company again and got yet another number where I found out *** went out of business in how is it I'm buying a brand new mower ( defective mower ) made from a manufacturer that doesn't even exist anymore and hasn't for several years more websites and phone numbers later I got someone called a product specialist tells me at warranty was voided by a guy she called her expert who isn't even qualified in metals or small engines just a guy that's been working on them forever I offered for her to come see there wasnt anything in my yard that could possibly cause this shaft to snap and even got pictures I'm a yr retired landscaper I know how to mow a yard especially mine but still no resolve I then called walmart back only to get attitude and anger and more run around Walmart policies for warranty and satisfaction guarantee are a scam the Revdex.com is my only option
THIS LINE WAS SHUT OFF DUE TO NON PAYMENTI DIDN'T REALIZE THAT I HAD TO CANCEL THE LINESO WHEN I RECIEVED ANOTHER BILL I CALLED ON 5/6/AND WAS FURIOUS THAT I RECEIVED ANOTHER BILLI MADE IT VERY CLEAR AT THAT TIME I DID NOT WANT SERVICE ANYMORE AND DO NOT SEND ME ANOTHER BILLMY CANCELLATION OCCURED ON 5/6/
Account_Number: XXX-XXX-XXXX
I have been a family mobile customer since 11/in which I have been greatly satified until of recentI purchased an LG STYLO in nuly after losing my previous Galaxy Note deviceI have had issues with my current device starting within weeks of operationI returned device back to Walmart on numerous occassions only to be referred to LG fro manufacturers warranyWalmart has confirm on occassions that this device is in fact damagedLG has offered to inspect t device but only if I return current device firat which is not an option for me considering I maintain my business with current deviceIn addition I had a less than pleasant experience just today with my aline being suspended for non pay.eny when in fact payment was made and confirm on Aug17thThe *** service rep whom I spoke with was very unprofessional and irate after I requested supervisor interventionThe rep im referring yo name given was Rich ID#: XXXXXXXXI was continuously told no supervisors work
I have shopping carts fullcarts every line to check out....NOT me I left me carts after asking the manager to open any of the checkout lines currently closed....manager said this is all we have on duty.....I will not wait minutes to check outminutes okminutes NOT!!
Revdex.com states walmart has A+ rating and all I read is negative reviews
Is the Revdex.com not what it used to be....Revdex.com get this rightThis is not my first time leaving a cart at walmart.....BUT IT IS MY LAST! #NOMOREWALMART
I bought a hotspot card thinking it was a phone card, straight talk directed me to scratch the back.I didnt use it and neither company will exchange
I purchased a Straight talk card thinking it was a regular $phone card because it looks almost identical to regular phone cards and they're right next to each other.I called and was instructed to scratch the security film from the back by straight talkWhen I asked why it wasn't working we realized it was only for "hotspot" or "bring your own tablet"I have had an incident like this occur before at "Wal-Mart" when I was given the wrong card by an associate and when the error was realized the two companies-i.e"Straight talk" and "Wal-mart" cross-referenced with one another to handle the problemI am now being told by "Wal-Mart" that there's nothing they can do because the security film has been scratched offEven though I was instructed to do this by a "Straight talk" employee"Straight talk" is telling me that they cannot trans
Walmart offers a service that allows you to send money up to $to any Walmart but will not allow the receiver to pick up more than $and will lock transactions more than their limit of $but advertising up to $and allows someone to send more than their limit of receiving
Product_Or_Service: Walmart to Walmart
we brought a kayak for our father in law from Walmartupon use, the kayak took on water in 6' water with my year old father in law in itthere are holes in the bottom of the kayaktaking the kayak back to Walmart, they refused to accept the kayak for return saying that kayak are not returnableit doe not say on the receipt that the kayak is refundableupon inspection outside, there is one small hand made sign saying they not refundable but it was not clearly visiblewe feel dupedwe called Walmart number and they said they can not override the store managerthe kayak apparently is meant to have six or eight inches of water in the bottom where you sitwhich it does not saynor would it be appropriate in pennslyvannia where the water temperature is below degreeshypothermia would set in rather quickly making this a serious health riskWalmart refusing to accept a return it ridiculous and unheard ofnow what do I do with this useless kayak??
Product_Or_Service
Went to buy a tillerThey had a front tined tiller marked for dollarsSaid that the sticker was meant for sometging else and would not sale the item for price marked and then printed off a sticker for it and showed it to meI have pics of itemNo other tiller was marked with a price abd it was the only one with oil in it and no paperworkI dnt think they should be allowed to do thisThere employees make a mistake and they want to try and blame you for not asking or for not knowingManagers name was ShirleyAnd of there employees stated they smelt gas in it
Walmart offers a service that allows you to send money up to $to any Walmart but will not allow the receiver to pick up more than $and will lock transactions more than their limit of $but advertising up to $and allows someone to send more than their limit of receiving
Product_Or_Service: Walmart to Walmart
I am an avid user of your Walmart app The app as you can see tells me I can pick up my television aty local store for $ When I get to the store they would not do it and I asked to speak with the manager, ***, who gave me every excuse not to come out and speak with me Finally after a while, he came out with a policy that had nothing to do with the ad He then stated that HE would not sell me a tv for that amount I didnt know it was up to him I thought that an ad, by your app in which you advertise for your customers to use, would determi e a price At dirat the excuse was that there was a glitch but I have purchased items from your app before, was the price I paid for a glitch too? I was very reasinable and reapectful so there was no argument but it seems that your store manager is maki g his own rules I have pictures and the add and will be reporting it to the Revdex.com for asvertisement I was told that it was on sale at my local store and the store will not honor YOUR walmart.com app
Please feel free to contact me As you can see this is a snapshot of your add online
I purchased a *** grooming item doesn't work and it's missing a part I went back to the store immediately but they refuse to honor any refunds inspite of having my receiptThey are nasty and rude They take advantage of the consumers in the area because they don't speak well English They are VERY DISHONEST AND UNETHICALthe Store manger *** *** is WORST
On Thursday February 22, I went to Stafford Virginia Walmart to have tires put onto a Toyota SequoiaI arrived at the store at 4:PMI talked to gentleman at the counter about honoring their road hazard plan since my tires tread was worn before my warrant has endedI bought four tires which had a 60,miles warranty and I only went around 35,miles on those tiresI have been a loyal customer of Walmart Auto and Tire department for yearsI bought my vehicle in 2005, I have always bought my tires from Walmart auto and tire department because I was in the service and their road hazards plan would follow me where every I went, I thoughtThe gentleman at the counter told me I have to talk to his floor manager (Patrick)Patrick and I got into a heated disagreement because he told me that Stafford Virginia Walmart was not going to honor the road hazard planPatrick attitude and unprofessionalism was notice not only by myself, but the other customers in the storeI requested to talk to the department manager (Solomon), after talking to Solomon we walked out to my truck and Solomon said that they would honor the road hazards planWe discussed the details of the warranty, he said he would inform Patrick of the chargesI waited for about three and half hours for them to put on two tiresCustomers who was getting tires onto their vehicle who I was in front of left the store before my vehicle was finist was a little after 8:PM before they finished my vehicleAt this time Solomon has going home for the dayOnce I received the bill they had charged me the full price of the tires and tried to charge me again for the road hazards planWhy would anyone purchase something that didn't work the first time? I had to get a manager from another department to honor the discussion that Solomon and I discussedThis was a tiresome and disbelief experienceTo top it all off on the 23rd, Friday morning my vehicle was on flat when I woke up, I had to get my neighbor to take me to buy an air inflator pump to put air into my tireI am military veteran who just retired with a 100% total and permanent disabilityThis stress and manual labor is causing undo harm to my medical conditionsEvery morning there after my vehicle would be on flatOn the 25th February I took my vehicle back to Stafford Virginia Walmart to have them look at my vehicleThey told me it would take four hours before they could LOOK at my vehicle to figure out what they did wrongAgain, Patrick and I had another heated disagreementThere is no way I should have to wait four hours for them to look at something they messed upIf they would have fixed it right the first time I wait three and half hour, I would not have to come back and have them look at it againI am in the process of moving to Texas and don't have time to wait around a store for someone to repair what they should have fixed the first timeAgain, I had to get another manager but this time it was the Co-Manager of the store (Stacey), I tried to explain her the situation but she was not willingly to listen to the situation from the customer point of viewI tried to explain that I didn't have time to be waiting around the store for them to correct their mistakeI asked if I could leave my vehicle and they get me a rental so I could carry out with my dayShe refused to understand the situation that it is their mistake that got me back at their storeDue to the time crunch I must ride around with this air inflator in my truck to put air into my tire when it goes flatThis is not the behavior I expected from a major business corporation like Walmart, this is unsatisfactory and unbecoming of WalmartThere is no way any customer should be treated in this mannerPeople in Stafford area needs to be caution of the tire and auto department of Stafford Virginia Walmart
I bought a couple items at the location in Cordova(N Germantown Pkwy Germantown, TN 38018) on April 4, at 8:pm on my way back to Atlanta, GAI accidentally left one bag at the check outIt contained *** spray adhesive and a pack of *** air freshener
I called yesterday to try and see if my parents couple pick it up for me since they live in Cordova with a picture of the receipt since I took the original with me to AtlantaI called customer service and a middle eastern/Indian man verified that they needed the original receipt and couldn't use a picture
I then asked if they could use the receipt on the Walmart app's saving catcherThe guys would not and could not give me a definite answer and was pretty much giving me the run roundI got sick and tired of it and asked to speak to the manager, but he tells me that he is the Customer Service Manager; which is ridiculous cause he didn't even know the answer to a customer service question nor could he even resolve the issueHe then put me on hold for minutesminutes? He was trying to get me to hang up and I know this is a tactic cause I have worked in customer service
When he finally took me of hold, he asked me if someone was helping me probably because he thought I hung up by thenHe was wrong I told him yeah, you are supposed to be helping meHe then gives the phone to a ladyShe the proceeds to tell me that she is the manager*ding ding ding* I then asked who is the real manager because the guy told me that he was mangerWhich I could tell she was flustered by my questionThen she told me that she was the supervisor to the store
She resolved the issue and told me that she would be at the store till 3pm The next day and would have the things ready for my Dad to pick upI gave them my information as well as my dad's informationI thought this issue had been resolvedI was wrong
Today(next day): 11:30am
My dad gets to the customer service desk and they told him that they put the items back on the shelves even though I was told that I had till 3pm todayThey told him that he needed to go get the items from the shelves himselfThis is not acceptableI told him not to worry and to just get a refund because
THAT IS UNACCEPTABLE! I AM FURIOUS!!
I ordered a BTU GE air conditioner that was to be picked up yesterday then it changed to this morning at 9:am this morning and it's 12-hours later and this store doesn't have the item which is propoganda!!!!! Walmart has done this to me repeatedly and it's illegal!!!! I ordered an Apple Air July 26th for store pickup in Rutland, Vt at 2:pmI get there at around 6:pm and they have of those items in the store but not my order so they couldn't give me it so I was told to cancel and reorderI did that the next day and it said order delayed with items in that store until 4/or something so I cancelled itThe Saratoga store is the SAME situation!!!! I could pick it up at 9:am and at pm they still don't have my order information!!!!One Manager was to give me another one BTU for the same price then someone else involved herself and refused to honor Walmart's word that I could pick up the air conditioner today and thereby committed propoganda!!!!! She is an empl
Called about a internet box, was told the wait to talk to a manger about this would be two hoursWent to the store and asked the *** (front end-yellow vest) who the store manager is...he refused to tell me and said he didn't know (such lies)Then *** called security and not *** *** the store managerAwful customer serviceDid he call security because I'm African American? I will be calling ethics at WM also to log complaint
Store #continues to charge more for grocery items than is advertised The same items are listed at one price and charged more for years
Items being listed at certain prices in the grocery department never ring up at that price Crystal Light is listed as $and rings up at $ Thats a 25% markup This has been brought to the attention of employees and management more than times in the past years Each time we are told it will be adjusted It has never been adjusted on the shelf or in the computer systemOther items are also ringing up at MUCH higher prices than are listed Sale items are rarely ringing up at the correct amount Today, November 1, Halloween candy was listed at 50% off It was ringing up full price When the cashier was informed of that, her reply was, "This always happens to sale items You need to check your receipt." Clearly the store employees are aware of the issue Yet nothing is done I have my receipt for the Halloween candy
My daughter picked out pairs of clearance eye glass frames from this store location from the Clearance rack They were originally $79, and the rack was marked 50% off all frames When I tried to order her glasses, the girl told me that I could not have the sales price on the glasses because insurance paid for part of it That is totally ridiculous They don't have a sign up that says only if you pay cash for it you get the discount I feel this is just a scam to get more money out of pocket from the consumer Why should it matter? They will get paid before they even order the glasses The frames my daughter wants are going to cost me $out of pocket for each pair, instead of the sales price of $per pair after the insurance I think this is an outrage and something should be done about it
Product_Or_Service: Eye Glasses
Went to return some items todayitems total, one I could not find my receipt forEven though I had a receipt for the others they still wanted to match it with the card I purchased it on, otherwise it would be given as store creditWay to make me and everyone else feel like we did something wrong by shopping your storeThe item that I did not have a receipt for did not show in their system as being sold within daysMy receipts are dated back to march so of course it wouldn'tEven still with that being obviously pointed out the person refused to do the returnNow I have to waste my time and gas to go to a further store to do the return on an item that cost 2.97! Avoid this location if you canHopefully they will either shut down or change their waysAlso I took a picture of the posted return policy in store that does not say any of their personalized rulesNothing on the receipt, nothing anywhereJust whatever they decide to do that day
We are currently in transition of moving from outside Oklahoma City OK to a rural location hrsSW of AlbuquerqueI work at a remote facility and live in housing provided by the organizationMy husband and children come down for a week and then I commute the hr round trip on the weekendIn March when he was here I purchased for my daughters until we move our large TV from Socorro NM Wal-Mart, choosing a TV we already own and utilize for our security system in OK never having an issue with itMy husband left the next day without looking at itI then proceeded to commute the next weeks back to OK, and he came down on April 14th, opened the TV to set up for our children and immediate texted me that it seemed fine until it was turned on and it did not workHe sent me photos of the TV on my phoneWe went on April 15th to exchange the TVThe return person was not very nice and called electronics " to verify" it was the TV we purchasedI said something to her, and my husband
Bought a tv at Walmart yrs ago,bought an extended warranty that is supposed to start after TV warranty expires.well the TV is not working and the warranty won't honor the extended warranty saying it expired because the warranty started the day I bought the TV..Now who sells an extended warranty that starts when the TV warranty is still valid.they told me the yr extended warranty starts after the TV warranty is up..contacted Walmart and talked to a mgr.named *** and he told me it was a Black Friday sale and more or less TV is junk.Talked to the maker of the TV *** and they gave me a case number#XXXXXX to use and said Walmart is responsible because they sold the extended warrenty,and sold the TV.well after calling each place three times each is saying the other is responsible..the TV is only yrs old
Product_Or_Service: *** inch tv
Order_Number: TCXXXXXXXXXXXXXXXXXX
Account_Number: XXXXXXXXXXXX
I've been arguing and getting the run around fromthis Walmart for a little over a month now I bought a mower from them May of last year and also bought the extended warranty with it it wasn't even a year old and the shaft that holds the blade on snapped and had my son not jumped out of the way it would have cut his foot off when the blade bounced and shot out of the mowerI immediately took it back to Walmart had my receipt and extended warranty papers in hand the floor manager automatically started trying to make excuses as to why they couldn't take it back I called the extended warranty company they ran me around and finally gave me a number to *** which was supposed to be the manufacturer I kept getting put on hold by an automated message for minutes every time I called with no reply from a human voice or anything after a week of this I was getting aggravated so I called walmart back and got the runaround again so I called the warranty company again and got yet another number where I found out *** went out of business in how is it I'm buying a brand new mower ( defective mower ) made from a manufacturer that doesn't even exist anymore and hasn't for several years more websites and phone numbers later I got someone called a product specialist tells me at warranty was voided by a guy she called her expert who isn't even qualified in metals or small engines just a guy that's been working on them forever I offered for her to come see there wasnt anything in my yard that could possibly cause this shaft to snap and even got pictures I'm a yr retired landscaper I know how to mow a yard especially mine but still no resolve I then called walmart back only to get attitude and anger and more run around Walmart policies for warranty and satisfaction guarantee are a scam the Revdex.com is my only option
THIS LINE WAS SHUT OFF DUE TO NON PAYMENTI DIDN'T REALIZE THAT I HAD TO CANCEL THE LINESO WHEN I RECIEVED ANOTHER BILL I CALLED ON 5/6/AND WAS FURIOUS THAT I RECEIVED ANOTHER BILLI MADE IT VERY CLEAR AT THAT TIME I DID NOT WANT SERVICE ANYMORE AND DO NOT SEND ME ANOTHER BILLMY CANCELLATION OCCURED ON 5/6/
Account_Number: XXX-XXX-XXXX
I have been a family mobile customer since 11/in which I have been greatly satified until of recentI purchased an LG STYLO in nuly after losing my previous Galaxy Note deviceI have had issues with my current device starting within weeks of operationI returned device back to Walmart on numerous occassions only to be referred to LG fro manufacturers warranyWalmart has confirm on occassions that this device is in fact damagedLG has offered to inspect t device but only if I return current device firat which is not an option for me considering I maintain my business with current deviceIn addition I had a less than pleasant experience just today with my aline being suspended for non pay.eny when in fact payment was made and confirm on Aug17thThe *** service rep whom I spoke with was very unprofessional and irate after I requested supervisor interventionThe rep im referring yo name given was Rich ID#: XXXXXXXXI was continuously told no supervisors work
I have shopping carts fullcarts every line to check out....NOT me I left me carts after asking the manager to open any of the checkout lines currently closed....manager said this is all we have on duty.....I will not wait minutes to check outminutes okminutes NOT!!
Revdex.com states walmart has A+ rating and all I read is negative reviews
Is the Revdex.com not what it used to be....Revdex.com get this rightThis is not my first time leaving a cart at walmart.....BUT IT IS MY LAST! #NOMOREWALMART
I bought a hotspot card thinking it was a phone card, straight talk directed me to scratch the back.I didnt use it and neither company will exchange
I purchased a Straight talk card thinking it was a regular $phone card because it looks almost identical to regular phone cards and they're right next to each other.I called and was instructed to scratch the security film from the back by straight talkWhen I asked why it wasn't working we realized it was only for "hotspot" or "bring your own tablet"I have had an incident like this occur before at "Wal-Mart" when I was given the wrong card by an associate and when the error was realized the two companies-i.e"Straight talk" and "Wal-mart" cross-referenced with one another to handle the problemI am now being told by "Wal-Mart" that there's nothing they can do because the security film has been scratched offEven though I was instructed to do this by a "Straight talk" employee"Straight talk" is telling me that they cannot trans
Walmart offers a service that allows you to send money up to $to any Walmart but will not allow the receiver to pick up more than $and will lock transactions more than their limit of $but advertising up to $and allows someone to send more than their limit of receiving
Product_Or_Service: Walmart to Walmart
we brought a kayak for our father in law from Walmartupon use, the kayak took on water in 6' water with my year old father in law in itthere are holes in the bottom of the kayaktaking the kayak back to Walmart, they refused to accept the kayak for return saying that kayak are not returnableit doe not say on the receipt that the kayak is refundableupon inspection outside, there is one small hand made sign saying they not refundable but it was not clearly visiblewe feel dupedwe called Walmart number and they said they can not override the store managerthe kayak apparently is meant to have six or eight inches of water in the bottom where you sitwhich it does not saynor would it be appropriate in pennslyvannia where the water temperature is below degreeshypothermia would set in rather quickly making this a serious health riskWalmart refusing to accept a return it ridiculous and unheard ofnow what do I do with this useless kayak??
Product_Or_Service
Went to buy a tillerThey had a front tined tiller marked for dollarsSaid that the sticker was meant for sometging else and would not sale the item for price marked and then printed off a sticker for it and showed it to meI have pics of itemNo other tiller was marked with a price abd it was the only one with oil in it and no paperworkI dnt think they should be allowed to do thisThere employees make a mistake and they want to try and blame you for not asking or for not knowingManagers name was ShirleyAnd of there employees stated they smelt gas in it
Walmart offers a service that allows you to send money up to $to any Walmart but will not allow the receiver to pick up more than $and will lock transactions more than their limit of $but advertising up to $and allows someone to send more than their limit of receiving
Product_Or_Service: Walmart to Walmart
I am an avid user of your Walmart app The app as you can see tells me I can pick up my television aty local store for $ When I get to the store they would not do it and I asked to speak with the manager, ***, who gave me every excuse not to come out and speak with me Finally after a while, he came out with a policy that had nothing to do with the ad He then stated that HE would not sell me a tv for that amount I didnt know it was up to him I thought that an ad, by your app in which you advertise for your customers to use, would determi e a price At dirat the excuse was that there was a glitch but I have purchased items from your app before, was the price I paid for a glitch too? I was very reasinable and reapectful so there was no argument but it seems that your store manager is maki g his own rules I have pictures and the add and will be reporting it to the Revdex.com for asvertisement I was told that it was on sale at my local store and the store will not honor YOUR walmart.com app
Please feel free to contact me As you can see this is a snapshot of your add online
I purchased a *** grooming item doesn't work and it's missing a part I went back to the store immediately but they refuse to honor any refunds inspite of having my receiptThey are nasty and rude They take advantage of the consumers in the area because they don't speak well English They are VERY DISHONEST AND UNETHICALthe Store manger *** *** is WORST
On Thursday February 22, I went to Stafford Virginia Walmart to have tires put onto a Toyota SequoiaI arrived at the store at 4:PMI talked to gentleman at the counter about honoring their road hazard plan since my tires tread was worn before my warrant has endedI bought four tires which had a 60,miles warranty and I only went around 35,miles on those tiresI have been a loyal customer of Walmart Auto and Tire department for yearsI bought my vehicle in 2005, I have always bought my tires from Walmart auto and tire department because I was in the service and their road hazards plan would follow me where every I went, I thoughtThe gentleman at the counter told me I have to talk to his floor manager (Patrick)Patrick and I got into a heated disagreement because he told me that Stafford Virginia Walmart was not going to honor the road hazard planPatrick attitude and unprofessionalism was notice not only by myself, but the other customers in the storeI requested to talk to the department manager (Solomon), after talking to Solomon we walked out to my truck and Solomon said that they would honor the road hazards planWe discussed the details of the warranty, he said he would inform Patrick of the chargesI waited for about three and half hours for them to put on two tiresCustomers who was getting tires onto their vehicle who I was in front of left the store before my vehicle was finis
t was a little after 8:PM before they finished my vehicleAt this time Solomon has going home for the dayOnce I received the bill they had charged me the full price of the tires and tried to charge me again for the road hazards planWhy would anyone purchase something that didn't work the first time? I had to get a manager from another department to honor the discussion that Solomon and I discussedThis was a tiresome and disbelief experienceTo top it all off on the 23rd, Friday morning my vehicle was on flat when I woke up, I had to get my neighbor to take me to buy an air inflator pump to put air into my tireI am military veteran who just retired with a 100% total and permanent disabilityThis stress and manual labor is causing undo harm to my medical conditionsEvery morning there after my vehicle would be on flatOn the 25th February I took my vehicle back to Stafford Virginia Walmart to have them look at my vehicleThey told me it would take four hours before they could LOOK at my vehicle to figure out what they did wrongAgain, Patrick and I had another heated disagreementThere is no way I should have to wait four hours for them to look at something they messed upIf they would have fixed it right the first time I wait three and half hour, I would not have to come back and have them look at it againI am in the process of moving to Texas and don't have time to wait around a store for someone to repair what they should have fixed the first timeAgain, I had to get another manager but this time it was the Co-Manager of the store (Stacey), I tried to explain her the situation but she was not willingly to listen to the situation from the customer point of viewI tried to explain that I didn't have time to be waiting around the store for them to correct their mistakeI asked if I could leave my vehicle and they get me a rental so I could carry out with my dayShe refused to understand the situation that it is their mistake that got me back at their storeDue to the time crunch I must ride around with this air inflator in my truck to put air into my tire when it goes flatThis is not the behavior I expected from a major business corporation like Walmart, this is unsatisfactory and unbecoming of WalmartThere is no way any customer should be treated in this mannerPeople in Stafford area needs to be caution of the tire and auto department of Stafford Virginia Walmart
I bought a couple items at the location in Cordova(N Germantown Pkwy Germantown, TN 38018) on April 4, at 8:pm on my way back to Atlanta, GAI accidentally left one bag at the check outIt contained *** spray adhesive and a pack of *** air freshener
I called yesterday to try and see if my parents couple pick it up for me since they live in Cordova with a picture of the receipt since I took the original with me to AtlantaI called customer service and a middle eastern/Indian man verified that they needed the original receipt and couldn't use a picture
I then asked if they could use the receipt on the Walmart app's saving catcherThe guys would not and could not give me a definite answer and was pretty much giving me the run roundI got sick and tired of it and asked to speak to the manager, but he tells me that he is the Customer Service Manager; which is ridiculous cause he didn't even know the answer to a customer service question nor could he even resolve the issueHe then put me on hold for minutesminutes? He was trying to get me to hang up and I know this is a tactic cause I have worked in customer service
When he finally took me of hold, he asked me if someone was helping me probably because he thought I hung up by thenHe was wrong I told him yeah, you are supposed to be helping meHe then gives the phone to a ladyShe the proceeds to tell me that she is the manager*ding ding ding* I then asked who is the real manager because the guy told me that he was mangerWhich I could tell she was flustered by my questionThen she told me that she was the supervisor to the store
She resolved the issue and told me that she would be at the store till 3pm The next day and would have the things ready for my Dad to pick upI gave them my information as well as my dad's informationI thought this issue had been resolvedI was wrong
Today(next day): 11:30am
My dad gets to the customer service desk and they told him that they put the items back on the shelves even though I was told that I had till 3pm todayThey told him that he needed to go get the items from the shelves himselfThis is not acceptableI told him not to worry and to just get a refund because
THAT IS UNACCEPTABLE! I AM FURIOUS!!
I ordered a BTU GE air conditioner that was to be picked up yesterday then it changed to this morning at 9:am this morning and it's 12-hours later and this store doesn't have the item which is propoganda!!!!! Walmart has done this to me repeatedly and it's illegal!!!! I ordered an Apple Air July 26th for store pickup in Rutland, Vt at 2:pmI get there at around 6:pm and they have of those items in the store but not my order so they couldn't give me it so I was told to cancel and reorderI did that the next day and it said order delayed with items in that store until 4/or something so I cancelled itThe Saratoga store is the SAME situation!!!! I could pick it up at 9:am and at pm they still don't have my order information!!!!One Manager was to give me another one BTU for the same price then someone else involved herself and refused to honor Walmart's word that I could pick up the air conditioner today and thereby committed propoganda!!!!! She is an empl
Called about a internet box, was told the wait to talk to a manger about this would be two hoursWent to the store and asked the *** (front end-yellow vest) who the store manager is...he refused to tell me and said he didn't know (such lies)Then *** called security and not *** *** the store managerAwful customer serviceDid he call security because I'm African American? I will be calling ethics at WM also to log complaint
Store #continues to charge more for grocery items than is advertised The same items are listed at one price and charged more for years
Items being listed at certain prices in the grocery department never ring up at that price Crystal Light is listed as $and rings up at $ Thats a 25% markup This has been brought to the attention of employees and management more than times in the past years Each time we are told it will be adjusted It has never been adjusted on the shelf or in the computer systemOther items are also ringing up at MUCH higher prices than are listed Sale items are rarely ringing up at the correct amount Today, November 1, Halloween candy was listed at 50% off It was ringing up full price When the cashier was informed of that, her reply was, "This always happens to sale items You need to check your receipt." Clearly the store employees are aware of the issue Yet nothing is done I have my receipt for the Halloween candy