Tried to change payment date, Gentleman on phone"***" was rude and refused to allow me to speak to his superior Product_Or_Service: LG //Family Mobile Account_Number: XXX-XXX-XXXX
times now,I have purchased a twin size mattress, to have it deflate on its own overnight while I am sleepingI am a pound woman with arthritis in my back, and every morning I wind up sleeping on the floorI just bought an air mattress on December 29, 2017, to wake up on January 1, sleeping on the floor YET AGAIN cause it deflated overnightThis Wal-Mart states that corporate rules are if there is no receipt, it can be returned for the same productI have lost enough money purchasing this product times now to have the same thing happenI called corporate, and they say " No we don't make the policy, the store does"I have had enough of a monetary loss purchasing these mattresses from this storeEvery time you turn around this store is changing policy, as I had a friend return a different air mattress for the same reason, AND WAS NOT FORCED TO PURCHASE THE SAME PRODUCTI either want a store credit for the amount I spent, or money back Product_Or_Service: Intex twin
Tried to change payment date, Gentleman on phone"***" was rude and refused to allow me to speak to his superior Product_Or_Service: LG //Family Mobile Account_Number: XXX-XXX-XXXX
I ordered the Backyard Discovery Tucson Cedar Wooden Swing Set online and had it shipped to the storeWhen the item arrived it was damaged, severely damagedThe box was dorn and large chunks were taken out of the woodManager, [redacted] offered me no compensation and said he could return the product and I could re order if I would likeHe told me to go to walmart.com if I wanted to complainSo I didI received a call back but nothing was offered to compensateWhat I was looking for was to have the swing set re ordered and delivered to my homeThis would be a freight delivery that would cost me $I thought it would be a great customer service offer since Walmart would not be responsible for delivering the itemTherefore, it wouldnt get damaged againI was declinedBeing a long time customer of Wal Mart I offered them another chanceI ordered over the phone with the lady I was speaking with and had it shipped to the storeShe assured me that it wouldnt get damaged and this instance must have been a flukeGuess what? The swing set arrived the SECOND time and damage WORSE than the first timeI spoke to [redacted] who once again told me to go to walmart.com to file a complaintI asked to speak with someone higher than himSurely someone could help me fix THEIR mistakeOffere me a $gift card or freight shipping for the love of GodI was transferred to the AsstManager, Stephan who also told me there was nothing he could do and....go to walmart.comNow I am lividApparently in store employees know NOTHING about customer serviceYou tell me to use an electronic device to file a complaint? WOW! So that's what I didI went to walmart.com and filed a complaintI received a phone call from ***[redacted] was niceHe tried everything he could but his hands were tied because he needed clearance from his SupervisorI requested the freight shipping to be paid of $so it could be shipped to my home instead of Walmart destroying it for a THIRD timeIf not, give me a gift card to cover the expensesDECLINED! What makes me sick to my stomach is [redacted] told me that they would charge me $for the freight shipping and I should take the offer because WHY?...its a great deal! [redacted] literally told me that me paying $MORE for Walmart to NOT DESTROY my item was a GREAT DEAL? Are you people out of your [redacted] mind? I can buy the exact same swing set from Meijer, K-Mart, Lowes AND Home DepotDid I the second time? No, because I love Walmart but not nowWhat a jokeYou destroy my item TWICE and then ask me to spend MORE MONEY so YOU dont screw upI am ENRAGED! This will be placed on Facebook, Twitter and Instagram unless this matter is resolvedIn my opinion, you should be sending me the [redacted] swing set for free for insulting my intelligence and telling me I should pay more because of your screw upSomeone FIX this!
Walmart, StAugustine FLon US1- This past Saturday morning my wife and I went shopping for food products for an event we were hosting later that eveningWe are your typical weekly shoppers at this establishment and aside from long check outlines and only having self checkout stations available, we have never had as bad of an experience as we experiencedMind you, Walmart upholds a policy to achieving customer satisfaction as WE, the consumers are it's foundation for it's continued growthEmployees are trained to follow guidelines when it comes to perishable food items prepared in it's deli department and are supposed to be governed by management and area floor leadersOne of the items I purchased this day (May 6, 2017) was a 4lb container of red skin potato saladWe completed our grocery shopping and advanced into our busy dayLater that evening as guests were arriving and our meal was about to be served, my wife came to me and asked me to taste the potato salad because it tasted very unusual and didn't have it's smellTherefore, I did and shortly after agreed the item had a spoiled taste to itWe went into the kitchen and immediately observed the expiration date on the container and found it to have been expired since April 25, Nearly two weeks past expiration! We announced to our guest to immediately disregard the potato salad from their plates and apologizedOne of the most embarrassing things that could happen when hosting a meal for a large group of people! The meal was postponed minutes as my wife drove to our local Walmart miles from our home, the one we typically never shop due to rude customer service issues to exchange the itemLater, we called the StAugustine store regarding this matter and the female manager on duty at the time brushed off the event and said "Well just bring the item in and exchange it" (after explaining that we had already exchanged the item plus took pictures of the receipt with the product and it's SKU # which included the date of purchase) This manager genuinely did not express a single concern about this issue and could only say I am sorry thereafter then hung upI called corporate, they listed to my complaint and then contacted the store manager which this time was Brad whom just came on dutyAgain I attempted to relay my experience to him although it was evident that my frustrations were escalating by this point as all he seemed to say was he apologizes and he will get someone over to look at the deli products immediatelyHe also stated that employees check these items often and remove items close to expiration from the selves and their prices are then marked downI asked him if this was the case then why did I purchase an item expired almost two weeks ago? I explained to him that a "sorry" cannot justify the cost or food born illnesses, lost days from work due to potential food poisoning, or the humiliation we encountered in front of our guestsI informed him that he was in fact on speaker phone and that the call was being monitored by of our remaining guests whom also shopped at walmart to bare witness to how this particular store would handle customer relations to such mattersAside from the decrease in Walmart's integrity for selling fresh items in their deli, these guests were disgusted at how poorly this manager's commitment was to adequately resolving this matter even with offering a gift card or anythingI ask the reader now to place yourselves in this situationPerhaps you have your boss over, perhaps in laws visit, romantic first date meal, any event that would mean the most to you during the preparation of hosting guestsSay this happened to you, and all that could be said was I'm sorry, or " hey take some more time out of your busy life to come back and exchange the item, your time or cost of travel means nothing to Walmart, so what your guests almost ate a toxic product" YES TOXIC, potato salad has mayo, eggs, and several other ingredients that cause serious food illnesses after their expirationAgain, so what if you were humiliated in front of your guests and your important event was tarnishedHere is a sorry for your sufferingNot acceptable! I have asked the store manager MrAnderson to contact me, we will see how he chooses to justify this matter
I want a refund for unopened , unused products Walmart refused to return and it's not in their policy On 6/4/I bought drug test with my debit card, the male cashier did not tell me anything about not returnableAnd it is not in their written policy at the customer service counter, the cashier looked into it on 6/5/That night while confronting my family members they began telling the truth so no longer had a use for themOn 6/5/I went back to return the sealed unopened tests, and I was refusedThis was over $I had planned on using for groceries while I was in the store Now what am I supposed to do?
I uploaded a bunch of priceless family albums and pictures to the Walmart Photo Center because Walmart assured me that nothing can happen to those pictures because they're being stored on their serversNext thing you know I find out that Walmart deleted all my picturesThere's not one picture (out of hundreds that I uploaded) left in my accountIf I had known something like this could possibly happen, I would've uploaded my pictures to a real company that actually cares about their customers
I purchased a rotation service and have all paperwork, yet they refused to deliver on the service because they were too lazy. I came into the store as we always do to get our oil change. We have bought the tire rotation service before and that service is good for the lifetime of the tires. I asked the associate to look up the record and he could not find it. He found similar records. He asked for assistance from the auto manager, [redacted] said that he needed to find the specific record for me to get a rotation. This was all done before closing time but nearing closing. I asked for the same service that we always get, a tire rotation every other oil change and a synthetic oil change. [redacted] did not like the idea of doing a tire rotation so close to closing (6:45pm to be exact). I had another associate (whom was extremely helpful in every which way, and is the only reason I will ever shop at this location again) find the record which warranted me a tire rotation.
Trying to pass off damaged bootleg DVD's as $video games I purchased a PSgame for my daughter yesterday online to be picked up at the storeI ordered it around noon and it took until 8:20PM for the confirmation that it was ready to be picked up We got there at 8:34, there were people in line One computer was down so only customer service rep was helping people The second rep was trying to get a manager to help but no one would come to her aid After standing in line for an HOUR, we were given the game that was already in a bag As we were walking out, my daughter opened the bag and took out the game The game popped open (no shrink wrap on it or tape securing the game) She showed it to me and it was damaged We went back to the customer service counter and showed them the game I advised that we would go back and get a different one We came back and the rep said she would need a manager to do the exchange At that point I inspected the game further It was n
The auto technicians in the auto center are a joke. I took my car in for a simple oil change and they destroyed my engine!!!! And of course refuse to take any responsibility for what they did even though they're a multi billion dollar company. Why would they take care of their customers, right?? Save yourself the hassle and trouble I'm dealing with and go to a real mechanic!!!!
No local wal-mart store will refund my cash purchaseThe deadline is 12-30-2017, the product can not be returned to the warehouse for a cash refund Purchased a laptop from Wal-mart.com online storeThe purchase was made in cash and was therefore paid at the local Wal-mart store located at North Decatur, Road in Decatur, GA XXXXX I have tried at other Wal-mart stores with the same outcome, the store system will only give the refund on a "Wal-mart gift card," and not a cash refund although the product was paid for in cash My Walmart.com online account events indicates this product can not be returned by mailed because the purchase was paid for in cash at a local store and can only be refunded at a local Wal-mart store See a copy of this statement as an attachment
walmart auto center replaced my flat tire with a different brand and warranty than originally purchased.says it sells original tire once a year walmart#02816, 5630w touhy ave,niles, IL I had a flat tire that was in road hazard warranty from walmartoriginal tire was DUNLOP 225/50R 17/SL SIGNATURE with a mile warranty from manufacturewalmart auto center replaced me with a tire thats totally a different brand with a different manufacture warrantythey replaced me with DOUGLAS PERFORMANCE 225/50R 94V that has a manufacture warranty of the sole reason for buying my original tire was manufacture warranty and walmart didnt replace me with my original tire.walmart auto center says the original tire only sells once a year and that too they dont have stock no where in the usa as of nowi went to another walmart autocenter in louisville, KY to see if the autocenter can help me out with this issuethey dont accept this poor walmart service as a walmart issue but a p
I was purchase on 10/06/in the walmart at the location at NW TH TER , DORAL, FL, System make a mistake and charge me times I was make my purchase and I notice when I was in the gas station that the receive indicate that I make a purchase for t shirts with the ups XXXXXXXXXXXX I pay with mi visa card an I call the business to resolve the issueThe representative indicated that I have to go back to the storeOnce I back to the store w/o the merchandise that I dont have they told me in refund desk that if I dont have the merchandise they cannot return noting since I not merchandiseI explained clearly that was a mistake in the machine self checkout
I tried to return something without a receipt at the owatonna minnesota walmart and I understand the policy that they can accept returns without a receipt and can be loaded onto a walmart money card. I asked this establishment to do so and they refused to help me. This shouldn't be an issue they refused to help me I am not happy with the rude treatment I received. All I wanted to do was make a return.
WalMart Buckeye, AZ Yuma Watson Rd9/24/approx12:PM I was treated very rudely at the self check outThere was a clerk that insisted on re-ringing my items claiming that she had to check to see if I had rang them up twice or rang the same item up twice insteadSo I asked I told her I don't need any help thank you ..I don't need help I've got it figured out and she kept insisting that she was doing her job..she grab my item rang it up again and then deleted it and said that she was doing her job I'm not sure what her job was ?? I'm wondering if her job was to force help on me that I didn't want or need .was her job to keep arguing with me and prove me wrongwas her job to upset me and make me wish that I never came in or went back to that store again ..because if that was her job then she succeededI was very shaken very upsetI did report her to the assistant manager on dutyI was told that she would be spoken toI don't feel like I want to go back in the store anymore ..I feel fearfulI don't feel safe I felt disrespected I asked her why she was treating me so rudely and she said because "You have bad karma"I felt very helplessshe wouldn't back off or leave me alone even though I asked her to several timesI did get her name and I'm pretty sure she's aware that I would be speaking with someone about the incident In fact she said go ahead and call the Manager Because I will just say that you refused my help.I am a frequent shopper there, I almost daily go to the local WalmartAnd I have never ever had a negative experience at the store until yesterday
I visited my local Walmart Supercenter (4200 SE 82nd Avenue, Portland, OR 97266) at around 9:00pm on April 10th to get some groceries. Since I just got an exclusive coupon Noosa Yoghurt Corporate (a $3.49 value) in the mail, I brought it along to redeem with my purchase. When I checked out, the cashier took a look at my coupon then called the manager, Dara, over. In this case, the item is only $1.79, so I was supposed to get some changes back according to the corporate policy, "If coupon value exceeds the price of the item, the excess may be given to the customer as cash or applied toward the basket purchase." However, this manager gave me a hard time and considered that as "Coupon Frauds", which extremely humiliated me in front of a long line of other waiting customers. I told her I know what coupons frauds mean, and she should not have said that. In return, I received a response from her that I basically understood as, "You can do your business here now, or you can take it somewhere else. We do not really care or appreciate your presence here." Immediately, I thought to myself, "What? That was the rudest thing that a manager could have said to me, EVER." Thus, I canceled the whole transaction and told myself I will NEVER want to support ANY Walmart again. At the moment, I have got so much confusion and frustration, like, "How could someone who does not have enough knowledge about the corporate policies become a manager?", "How could someone with such low social skills become manager?", and so on. I have worked in Customer Services, and there are days that I have to stay from 5:00am to 5:00pm, but I never take any negative energy on a customer because I know it is WRONG. Honestly, it makes me even more upset to realize that a friend of mine used the same coupon sent by the corporate a few months back, and he was well taken care of by a happy cashier at the time. I was there with him and witnessed the whole smoothly running transaction. I even remembered thinking to myself how cool this Walmart was and how much I wanted to support it. However, this experience made me regret all those good thoughts. I would like Walmart Corporate to properly train the employees about your policies because seeing a manager making up their own store policies against the corporate is a terrible thing. In addition, I have never received a sincere apology from Dara or the cashier for their hostile behaviors and for wrongfully accusing me for "Coupon Frauds" over $3.49. If this comment is not fully investigated and fixed, I would have no choice but sharing this horrible experience with my family, relatives, friends, and social network followers, so they can avoid getting in the same ugly situation. Maybe it would not hurt the corporate as a whole, but it will definitely hurt that store's profit because 95% of my friends usually shop there. Thanks to Dara's suggestion to "go shopping elsewhere", my six years of support for Walmart just went down the drain. What a shame!
on I had bought a camera cannon rebel Tpremium kit as a gift for my sister and not even an hour after it was bought I had given it to her when she had opened the box the product was not inside the box the only thing found inside the box consisted of two camera cases when it was actually only supposed to include camera case a camera a camera lense as well as a memory card she and I both became very upsetAbout not even an hour or two later I had called to try to speak with the head manager but she was not available so I proceeded to speak with an assistant manager who I can not name due to the fact of him not introducing himself but I had explained the situation to him and I was told he would look into it and give me a call back between 12-the next day which a phone call was never received after speaking with him I also had called and made a complaint to the Walmart.comThe following day I had called the Walmart again where I had purchased the item to try an Product_O
promptness of refund on 7/08/I bought some trailer lights and as I was checking out I noticed that the trailer lights were the same side so the person at the register told me to go over to customer service and they said the money would go back on my card.A week later and I,m still waiting on my money and they took theirs right then
On Wednesday November 21, I visited the Parma Ohio location to have tires replaced. At approximately Noon, I called the automotive department to see if my size tires were available and if they would be able to accommodate me that evening. The store associate told me the tires were available and as long as I was there before 6 p.m. it should not be a problem. I arrived at 5:15 p.m, and the service manager very rudely told me "No I can' t take you. " The store did not appear busy. We asked why when we were told we could be taken and he stated I can't. We asked to see a Manager and he was explained the situation and got us in. The Service Manager needs to gain some people skills but the Automotive Manager was very nice and saw no reason why we could not be taken care of. They also were very slow in getting the tires on for us. Three and half hours for 4 tires seems a bit much and were weren't the only customers who experienced the long waiting times. I worked in this line of business previously for Wal-Mart Tire Lube and Express and I would be able to get 4 tires done in about an hour and a three hour time span for a job would not be acceptable.
Tried to change payment date, Gentleman on phone"***" was rude and refused to allow me to speak to his superior Product_Or_Service: LG //Family Mobile Account_Number: XXX-XXX-XXXX
times now,I have purchased a twin size mattress, to have it deflate on its own overnight while I am sleepingI am a pound woman with arthritis in my back, and every morning I wind up sleeping on the floorI just bought an air mattress on December 29, 2017, to wake up on January 1, sleeping on the floor YET AGAIN cause it deflated overnightThis Wal-Mart states that corporate rules are if there is no receipt, it can be returned for the same productI have lost enough money purchasing this product times now to have the same thing happenI called corporate, and they say " No we don't make the policy, the store does"I have had enough of a monetary loss purchasing these mattresses from this storeEvery time you turn around this store is changing policy, as I had a friend return a different air mattress for the same reason, AND WAS NOT FORCED TO PURCHASE THE SAME PRODUCTI either want a store credit for the amount I spent, or money back Product_Or_Service: Intex twin
Tried to change payment date, Gentleman on phone"***" was rude and refused to allow me to speak to his superior Product_Or_Service: LG //Family Mobile Account_Number: XXX-XXX-XXXX
I ordered the Backyard Discovery Tucson Cedar Wooden Swing Set online and had it shipped to the storeWhen the item arrived it was damaged, severely damagedThe box was dorn and large chunks were taken out of the woodManager, [redacted] offered me no compensation and said he could return the product and I could re order if I would likeHe told me to go to walmart.com if I wanted to complainSo I didI received a call back but nothing was offered to compensateWhat I was looking for was to have the swing set re ordered and delivered to my homeThis would be a freight delivery that would cost me $I thought it would be a great customer service offer since Walmart would not be responsible for delivering the itemTherefore, it wouldnt get damaged againI was declinedBeing a long time customer of Wal Mart I offered them another chanceI ordered over the phone with the lady I was speaking with and had it shipped to the storeShe assured me that it wouldnt get damaged and this instance must have been a flukeGuess what? The swing set arrived the SECOND time and damage WORSE than the first timeI spoke to [redacted] who once again told me to go to walmart.com to file a complaintI asked to speak with someone higher than himSurely someone could help me fix THEIR mistakeOffere me a $gift card or freight shipping for the love of GodI was transferred to the AsstManager, Stephan who also told me there was nothing he could do and....go to walmart.comNow I am lividApparently in store employees know NOTHING about customer serviceYou tell me to use an electronic device to file a complaint? WOW! So that's what I didI went to walmart.com and filed a complaintI received a phone call from ***[redacted] was niceHe tried everything he could but his hands were tied because he needed clearance from his SupervisorI requested the freight shipping to be paid of $so it could be shipped to my home instead of Walmart destroying it for a THIRD timeIf not, give me a gift card to cover the expensesDECLINED! What makes me sick to my stomach is [redacted] told me that they would charge me $for the freight shipping and I should take the offer because WHY?...its a great deal! [redacted] literally told me that me paying $MORE for Walmart to NOT DESTROY my item was a GREAT DEAL? Are you people out of your [redacted] mind? I can buy the exact same swing set from Meijer, K-Mart, Lowes AND Home DepotDid I the second time? No, because I love Walmart but not nowWhat a jokeYou destroy my item TWICE and then ask me to spend MORE MONEY so YOU dont screw upI am ENRAGED! This will be placed on Facebook, Twitter and Instagram unless this matter is resolvedIn my opinion, you should be sending me the [redacted] swing set for free for insulting my intelligence and telling me I should pay more because of your screw upSomeone FIX this!
Walmart, StAugustine FLon US1- This past Saturday morning my wife and I went shopping for food products for an event we were hosting later that eveningWe are your typical weekly shoppers at this establishment and aside from long check outlines and only having self checkout stations available, we have never had as bad of an experience as we experiencedMind you, Walmart upholds a policy to achieving customer satisfaction as WE, the consumers are it's foundation for it's continued growthEmployees are trained to follow guidelines when it comes to perishable food items prepared in it's deli department and are supposed to be governed by management and area floor leadersOne of the items I purchased this day (May 6, 2017) was a 4lb container of red skin potato saladWe completed our grocery shopping and advanced into our busy dayLater that evening as guests were arriving and our meal was about to be served, my wife came to me and asked me to taste the potato salad because it tasted very unusual and didn't have it's smellTherefore, I did and shortly after agreed the item had a spoiled taste to itWe went into the kitchen and immediately observed the expiration date on the container and found it to have been expired since April 25, Nearly two weeks past expiration! We announced to our guest to immediately disregard the potato salad from their plates and apologizedOne of the most embarrassing things that could happen when hosting a meal for a large group of people! The meal was postponed minutes as my wife drove to our local Walmart miles from our home, the one we typically never shop due to rude customer service issues to exchange the itemLater, we called the StAugustine store regarding this matter and the female manager on duty at the time brushed off the event and said "Well just bring the item in and exchange it" (after explaining that we had already exchanged the item plus took pictures of the receipt with the product and it's SKU # which included the date of purchase) This manager genuinely did not express a single concern about this issue and could only say I am sorry thereafter then hung upI called corporate, they listed to my complaint and then contacted the store manager which this time was Brad whom just came on dutyAgain I attempted to relay my experience to him although it was evident that my frustrations were escalating by this point as all he seemed to say was he apologizes and he will get someone over to look at the deli products immediatelyHe also stated that employees check these items often and remove items close to expiration from the selves and their prices are then marked downI asked him if this was the case then why did I purchase an item expired almost two weeks ago? I explained to him that a "sorry" cannot justify the cost or food born illnesses, lost days from work due to potential food poisoning, or the humiliation we encountered in front of our guestsI informed him that he was in fact on speaker phone and that the call was being monitored by of our remaining guests whom also shopped at walmart to bare witness to how this particular store would handle customer relations to such mattersAside from the decrease in Walmart's integrity for selling fresh items in their deli, these guests were disgusted at how poorly this manager's commitment was to adequately resolving this matter even with offering a gift card or anythingI ask the reader now to place yourselves in this situationPerhaps you have your boss over, perhaps in laws visit, romantic first date meal, any event that would mean the most to you during the preparation of hosting guestsSay this happened to you, and all that could be said was I'm sorry, or " hey take some more time out of your busy life to come back and exchange the item, your time or cost of travel means nothing to Walmart, so what your guests almost ate a toxic product" YES TOXIC, potato salad has mayo, eggs, and several other ingredients that cause serious food illnesses after their expirationAgain, so what if you were humiliated in front of your guests and your important event was tarnishedHere is a sorry for your sufferingNot acceptable! I have asked the store manager MrAnderson to contact me, we will see how he chooses to justify this matter
I want a refund for unopened , unused products Walmart refused to return and it's not in their policy On 6/4/I bought drug test with my debit card, the male cashier did not tell me anything about not returnableAnd it is not in their written policy at the customer service counter, the cashier looked into it on 6/5/That night while confronting my family members they began telling the truth so no longer had a use for themOn 6/5/I went back to return the sealed unopened tests, and I was refusedThis was over $I had planned on using for groceries while I was in the store Now what am I supposed to do?
I uploaded a bunch of priceless family albums and pictures to the Walmart Photo Center because Walmart assured me that nothing can happen to those pictures because they're being stored on their serversNext thing you know I find out that Walmart deleted all my picturesThere's not one picture (out of hundreds that I uploaded) left in my accountIf I had known something like this could possibly happen, I would've uploaded my pictures to a real company that actually cares about their customers
I purchased a rotation service and have all paperwork, yet they refused to deliver on the service because they were too lazy. I came into the store as we always do to get our oil change. We have bought the tire rotation service before and that service is good for the lifetime of the tires. I asked the associate to look up the record and he could not find it. He found similar records. He asked for assistance from the auto manager, [redacted] said that he needed to find the specific record for me to get a rotation. This was all done before closing time but nearing closing. I asked for the same service that we always get, a tire rotation every other oil change and a synthetic oil change. [redacted] did not like the idea of doing a tire rotation so close to closing (6:45pm to be exact). I had another associate (whom was extremely helpful in every which way, and is the only reason I will ever shop at this location again) find the record which warranted me a tire rotation.
Trying to pass off damaged bootleg DVD's as $video games I purchased a PSgame for my daughter yesterday online to be picked up at the storeI ordered it around noon and it took until 8:20PM for the confirmation that it was ready to be picked up We got there at 8:34, there were people in line One computer was down so only customer service rep was helping people The second rep was trying to get a manager to help but no one would come to her aid After standing in line for an HOUR, we were given the game that was already in a bag As we were walking out, my daughter opened the bag and took out the game The game popped open (no shrink wrap on it or tape securing the game) She showed it to me and it was damaged We went back to the customer service counter and showed them the game I advised that we would go back and get a different one We came back and the rep said she would need a manager to do the exchange At that point I inspected the game further It was n
The auto technicians in the auto center are a joke. I took my car in for a simple oil change and they destroyed my engine!!!! And of course refuse to take any responsibility for what they did even though they're a multi billion dollar company. Why would they take care of their customers, right?? Save yourself the hassle and trouble I'm dealing with and go to a real mechanic!!!!
No local wal-mart store will refund my cash purchaseThe deadline is 12-30-2017, the product can not be returned to the warehouse for a cash refund Purchased a laptop from Wal-mart.com online storeThe purchase was made in cash and was therefore paid at the local Wal-mart store located at North Decatur, Road in Decatur, GA XXXXX I have tried at other Wal-mart stores with the same outcome, the store system will only give the refund on a "Wal-mart gift card," and not a cash refund although the product was paid for in cash My Walmart.com online account events indicates this product can not be returned by mailed because the purchase was paid for in cash at a local store and can only be refunded at a local Wal-mart store See a copy of this statement as an attachment
walmart auto center replaced my flat tire with a different brand and warranty than originally purchased.says it sells original tire once a year walmart#02816, 5630w touhy ave,niles, IL I had a flat tire that was in road hazard warranty from walmartoriginal tire was DUNLOP 225/50R 17/SL SIGNATURE with a mile warranty from manufacturewalmart auto center replaced me with a tire thats totally a different brand with a different manufacture warrantythey replaced me with DOUGLAS PERFORMANCE 225/50R 94V that has a manufacture warranty of the sole reason for buying my original tire was manufacture warranty and walmart didnt replace me with my original tire.walmart auto center says the original tire only sells once a year and that too they dont have stock no where in the usa as of nowi went to another walmart autocenter in louisville, KY to see if the autocenter can help me out with this issuethey dont accept this poor walmart service as a walmart issue but a p
I was purchase on 10/06/in the walmart at the location at NW TH TER , DORAL, FL, System make a mistake and charge me times I was make my purchase and I notice when I was in the gas station that the receive indicate that I make a purchase for t shirts with the ups XXXXXXXXXXXX I pay with mi visa card an I call the business to resolve the issueThe representative indicated that I have to go back to the storeOnce I back to the store w/o the merchandise that I dont have they told me in refund desk that if I dont have the merchandise they cannot return noting since I not merchandiseI explained clearly that was a mistake in the machine self checkout
I tried to return something without a receipt at the owatonna minnesota walmart and I understand the policy that they can accept returns without a receipt and can be loaded onto a walmart money card. I asked this establishment to do so and they refused to help me. This shouldn't be an issue they refused to help me I am not happy with the rude treatment I received. All I wanted to do was make a return.
WalMart Buckeye, AZ Yuma Watson Rd9/24/approx12:PM I was treated very rudely at the self check outThere was a clerk that insisted on re-ringing my items claiming that she had to check to see if I had rang them up twice or rang the same item up twice insteadSo I asked I told her I don't need any help thank you ..I don't need help I've got it figured out and she kept insisting that she was doing her job..she grab my item rang it up again and then deleted it and said that she was doing her job I'm not sure what her job was ?? I'm wondering if her job was to force help on me that I didn't want or need .was her job to keep arguing with me and prove me wrongwas her job to upset me and make me wish that I never came in or went back to that store again ..because if that was her job then she succeededI was very shaken very upsetI did report her to the assistant manager on dutyI was told that she would be spoken toI don't feel like I want to go back in the store anymore ..I feel fearfulI don't feel safe I felt disrespected I asked her why she was treating me so rudely and she said because "You have bad karma"I felt very helplessshe wouldn't back off or leave me alone even though I asked her to several timesI did get her name and I'm pretty sure she's aware that I would be speaking with someone about the incident In fact she said go ahead and call the Manager Because I will just say that you refused my help.I am a frequent shopper there, I almost daily go to the local WalmartAnd I have never ever had a negative experience at the store until yesterday
I visited my local Walmart Supercenter (4200 SE 82nd Avenue, Portland, OR 97266) at around 9:00pm on April 10th to get some groceries. Since I just got an exclusive coupon Noosa Yoghurt Corporate (a $3.49 value) in the mail, I brought it along to redeem with my purchase. When I checked out, the cashier took a look at my coupon then called the manager, Dara, over. In this case, the item is only $1.79, so I was supposed to get some changes back according to the corporate policy, "If coupon value exceeds the price of the item, the excess may be given to the customer as cash or applied toward the basket purchase." However, this manager gave me a hard time and considered that as "Coupon Frauds", which extremely humiliated me in front of a long line of other waiting customers. I told her I know what coupons frauds mean, and she should not have said that. In return, I received a response from her that I basically understood as, "You can do your business here now, or you can take it somewhere else. We do not really care or appreciate your presence here." Immediately, I thought to myself, "What? That was the rudest thing that a manager could have said to me, EVER." Thus, I canceled the whole transaction and told myself I will NEVER want to support ANY Walmart again. At the moment, I have got so much confusion and frustration, like, "How could someone who does not have enough knowledge about the corporate policies become a manager?", "How could someone with such low social skills become manager?", and so on. I have worked in Customer Services, and there are days that I have to stay from 5:00am to 5:00pm, but I never take any negative energy on a customer because I know it is WRONG. Honestly, it makes me even more upset to realize that a friend of mine used the same coupon sent by the corporate a few months back, and he was well taken care of by a happy cashier at the time. I was there with him and witnessed the whole smoothly running transaction. I even remembered thinking to myself how cool this Walmart was and how much I wanted to support it. However, this experience made me regret all those good thoughts. I would like Walmart Corporate to properly train the employees about your policies because seeing a manager making up their own store policies against the corporate is a terrible thing. In addition, I have never received a sincere apology from Dara or the cashier for their hostile behaviors and for wrongfully accusing me for "Coupon Frauds" over $3.49. If this comment is not fully investigated and fixed, I would have no choice but sharing this horrible experience with my family, relatives, friends, and social network followers, so they can avoid getting in the same ugly situation. Maybe it would not hurt the corporate as a whole, but it will definitely hurt that store's profit because 95% of my friends usually shop there. Thanks to Dara's suggestion to "go shopping elsewhere", my six years of support for Walmart just went down the drain. What a shame!
on I had bought a camera cannon rebel Tpremium kit as a gift for my sister and not even an hour after it was bought I had given it to her when she had opened the box the product was not inside the box the only thing found inside the box consisted of two camera cases when it was actually only supposed to include camera case a camera a camera lense as well as a memory card she and I both became very upsetAbout not even an hour or two later I had called to try to speak with the head manager but she was not available so I proceeded to speak with an assistant manager who I can not name due to the fact of him not introducing himself but I had explained the situation to him and I was told he would look into it and give me a call back between 12-the next day which a phone call was never received after speaking with him I also had called and made a complaint to the Walmart.comThe following day I had called the Walmart again where I had purchased the item to try an Product_O
promptness of refund on 7/08/I bought some trailer lights and as I was checking out I noticed that the trailer lights were the same side so the person at the register told me to go over to customer service and they said the money would go back on my card.A week later and I,m still waiting on my money and they took theirs right then
On Wednesday November 21, I visited the Parma Ohio location to have tires replaced. At approximately Noon, I called the automotive department to see if my size tires were available and if they would be able to accommodate me that evening. The store associate told me the tires were available and as long as I was there before 6 p.m. it should not be a problem. I arrived at 5:15 p.m, and the service manager very rudely told me "No I can' t take you. " The store did not appear busy. We asked why when we were told we could be taken and he stated I can't. We asked to see a Manager and he was explained the situation and got us in. The Service Manager needs to gain some people skills but the Automotive Manager was very nice and saw no reason why we could not be taken care of. They also were very slow in getting the tires on for us. Three and half hours for 4 tires seems a bit much and were weren't the only customers who experienced the long waiting times. I worked in this line of business previously for Wal-Mart Tire Lube and Express and I would be able to get 4 tires done in about an hour and a three hour time span for a job would not be acceptable.
I never received my grocery delivery order from the Chantilly VA locationWalmart-took out of banking acct I do not have any of the info above