I bought a couple items at the location in Cordova(N Germantown Pkwy Germantown, TN 38018) on April 4, at 8:pm on my way back to Atlanta, GAI accidentally left one bag at the check outIt contained *** spray adhesive and a pack of *** air freshener
I called yesterday to try and see if my parents couple pick it up for me since they live in Cordova with a picture of the receipt since I took the original with me to AtlantaI called customer service and a middle eastern/Indian man verified that they needed the original receipt and couldn't use a picture
I then asked if they could use the receipt on the Walmart app's saving catcherThe guys would not and could not give me a definite answer and was pretty much giving me the run roundI got sick and tired of it and asked to speak to the manager, but he tells me that he is the Customer Service Manager; which is ridiculous cause he didn't even know the answer to a customer service question nor could he even resolve the issueHe then put me on hold for minutesminutes? He was trying to get me to hang up and I know this is a tactic cause I have worked in customer service
When he finally took me of hold, he asked me if someone was helping me probably because he thought I hung up by thenHe was wrong I told him yeah, you are supposed to be helping meHe then gives the phone to a ladyShe the proceeds to tell me that she is the manager*ding ding ding* I then asked who is the real manager because the guy told me that he was mangerWhich I could tell she was flustered by my questionThen she told me that she was the supervisor to the store
She resolved the issue and told me that she would be at the store till 3pm The next day and would have the things ready for my Dad to pick upI gave them my information as well as my dad's informationI thought this issue had been resolvedI was wrong
Today(next day): 11:30am
My dad gets to the customer service desk and they told him that they put the items back on the shelves even though I was told that I had till 3pm todayThey told him that he needed to go get the items from the shelves himselfThis is not acceptableI told him not to worry and to just get a refund because
THAT IS UNACCEPTABLE! I AM FURIOUS!!
I purchased a product from Walmart.com and was to be picked up in storeTreated poorly and no refundDid not pick up
I purchased Marvel Legends inch figures set of Black widow and Ghost rider on April 3rd from Walmart.com to be picked up in the store at the Countryside IL locationWhen I went to pick up my purchase, they gave me one of the two figuresI told them that the online deal was for both figures They kept on telling me no it wasn'tI ask for a manger and the first manger was a female manger just said she will be there in a minute and walked away and got a male manger named Tyler.Tyler did not want to honor my purchaseHe couldn't find the deal online even though I had the confimation sent from walmart.comHe was telling me how did he know that was not a fake confirmation number and did not want to even look at itHe wanted to call the police on me and told me to leave the store and he will give me a refundHe even walked behind me and my wife through the
I purchased a television on March 12, The television did not have any power cords, remote etc
On March 12, I sent my son to purchase a television at the Crestwood Walmart location on W 135th Street in Crestwood IllinoisThe reason I sent my son in the location to purchase the television is because I just had surgery and Im on crutchesOn March 17, we moved so I finally was able to set the television upOnce my daughter opened the box, the television was missing a remote, and power cordWe went to the nearest Walmart (167th and Pulaski ) location because I didnt want to have to go all the way back to the original store After being in the Walmart on 167th they stated it would have to be returned at the Crestwood WalmartMy daughter entered the Walmart and explained the situation to the cashier at customer serviceAfter a few minutes my daughter called me on facetime from her iphone because she said the Asset Protection Manager was inappropriately touching
I tried to call to get help with customer service and the lady who answered the phone on 11/11/at 3pm said I needed to speak with customer service She put me through to customer service and no one answered after letting it ring for about minutes I called Walmart in Comstock Park MI back and the lady never said hello she just put me through to customer service which continued to ring with no answer I then called a 3rd time and she answered and I said no one is answering at customer service so I need you to help me and I asked for her name She then patched me through to customer service once again and no one answered I continued to call back several times and she would answer the phone but not say anything and patch me through to customer service which no one ever answers I originally called about leaving some of our groceries in the bagging area (which was not self checkout) but no I am writing a review to let everyone know that Wal Mart's customer service is poor and they will not help you
I ordered the Backyard Discovery Tucson Cedar Wooden Swing Set online and had it shipped to the storeWhen the item arrived it was damaged, severely damagedThe box was dorn and large chunks were taken out of the woodManager, *** offered me no compensation and said he could return the product and I could re order if I would likeHe told me to go to walmart.com if I wanted to complainSo I didI received a call back but nothing was offered to compensateWhat I was looking for was to have the swing set re ordered and delivered to my homeThis would be a freight delivery that would cost me $I thought it would be a great customer service offer since Walmart would not be responsible for delivering the itemTherefore, it wouldnt get damaged againI was declinedBeing a long time customer of Wal Mart I offered them another chanceI ordered over the phone with the lady I was speaking with and had it shipped to the storeShe assured me that it wouldnt get damaged and this instance must have been a flukeGuess what? The swing set arrived the SECOND time and damage WORSE than the first timeI spoke to *** who once again told me to go to walmart.com to file a complaintI asked to speak with someone higher than himSurely someone could help me fix THEIR mistakeOffere me a $gift card or freight shipping for the love of GodI was transferred to the AsstManager, Stephan who also told me there was nothing he could do and....go to walmart.comNow I am lividApparently in store employees know NOTHING about customer serviceYou tell me to use an electronic device to file a complaint? WOW! So that's what I didI went to walmart.com and filed a complaintI received a phone call from ***...*** was niceHe tried everything he could but his hands were tied because he needed clearance from his SupervisorI requested the freight shipping to be paid of $so it could be shipped to my home instead of Walmart destroying it for a THIRD timeIf not, give me a gift card to cover the expensesDECLINED! What makes me sick to my stomach is *** told me that they would charge me $for the freight shipping and I should take the offer because WHY?...its a great deal! *** literally told me that me paying $MORE for Walmart to NOT DESTROY my item was a GREAT DEAL? Are you people out of your *** mind? I can buy the exact same swing set from Meijer, K-Mart, Lowes AND Home DepotDid I the second time? No, because I love Walmart but not nowWhat a jokeYou destroy my item TWICE and then ask me to spend MORE MONEY so YOU dont screw upI am ENRAGED! This will be placed on Facebook, Twitter and Instagram unless this matter is resolvedIn my opinion, you should be sending me the *** swing set for free for insulting my intelligence and telling me I should pay more because of your screw upSomeone FIX this!
Denied purchase without cause
This morning at 5:am, I woke up for work and browsed television deals, along with specific store pricingI saw the specified store on Greenfield road as shown in the screenshot, displaying the priceI drove there, went to electronics, and confirmed the price matched what the Walmart app showed
I proceeded to the front of the checkout where the cashier was, along with another Wal-mart employeeThe television was scanned, and the price display, to which the non-cashier blurted, "OH HE** NO, NO, NTHAT'S NOT RIGHT" to the priceThe cashier politely pointed out the manager would need to come byThe other employee walked away, commenting that she was going to "buy one for herself." The manager came by, and stated he would need to 'research' the price
Twenty minutes pass, and he comes by curtly telling me, "Here's the dealWe're not doing this." The response took me by surprise, so I asked for clarificationHe stated the price was a mistake and that the price was not advertised as I stated I saw this price on the Walmart App, when their store is selected, and that the price also reflects in several other storesI also said that I perceive the Walmart app as a form of advertisement, especially when the advertised price and the register price alignHe did not respond to thatAfter further conversation, a second manager stepped in-- a co-manager by the name of *** stepped inHe assured me the TV would be set aside while further research took placeI stated that in the context of being denied a purchase, the prior associate's comment of, "I'm going to buy one" comes off as contradictory and inappropriateHe agreed and gave my assurances that the TV would not be sold to anyoneHe took my name and number
Later that morning, about two hours later, *** called me and stated he could not reach anyone in the home office, and instead of dragging it out, the deal would be honoredHowever, I was at work, so I confirmed that I could come through later that afternoonHe agreedLater in the afternoon, I found a friend willing to lend me a vehicle to help transport the television, and he also offered to pick it up while I was at workSo, I thought I would call the store and inform them of my friend's nameI did so-- *** works overnights, so I was transferred to a manager named ***I explained there was a TV on hold and I just needed to have a note added for my friend to pick up the televisionShe placed me on hold to find the TVWhen she came back, she very curtly said, "I need to research something and call you back." I asked if there was a problemShe repeated herselfI asked if this was related to the issue I encountered this morning, and in the midst of explaining that *** had given the okay for it, she interrupted me and very loudly said she needed to research somethingI said that I am aware of that, but I wanted to know the nature of the researchAt this point, she was in near shriek stating that I could either be put on hold or called back, but the answer to my question did not matterI said the question did matter and I wanted to know what was going onShe interrupted me again, and yelled she was going to put me on hold
Ten minutes later, a manager by the name of Leann picked up and explained that further research of the price was neededI again explained that *** had cleared this with me and I was told I could buy the televisionShe said that she did not know that *** told me that, and they can't sell the TV until they were specifically informed that the price was not a mistakeThere was a lot of discussion, but at this point I was being told for the second time I could not purchase the television, after a co-manager had told me I couldIt seemed absurd, but I let her go and she told me she would call me when she knew more
As it turned out, about an hour later she called me and said the price could be honoredThat did wind up being trueI am sorry for the verbosity of this message, but it was a very befuddling experience that quite often lacked tact required when you're turning away a customer from what wound up being a legitimate purchaseHad I not tried as hard as I did, I would have been denied a sale under faulty logic
Falsely labeled priceSales associate checked with manager and denied advertised price
2/24/A clothing sign advertised a rack of sports clothing for $ When I verified the price with a sales associate, he spoke with a manager who said the price was wrong and she wouldn't adjust itI would like to purchase two of the items for the listed price
I was going to purchase "my life" 18" dollsthe shelf pricing for the dolls were clearly marked on clearance for $none of the dolls had a price on them when I went to purchase the dolls, of the dolls rang up for instead of 14.84.I explained to the cashier that the shelf price stated the cashier checked with the toy manager and the toy manager said she could give me a 10% discount I explained to the toy manager that the shelving price clearly said the toy mgrsaid she could only give me a 10% discount I did not purchase the dolls but took them with me to the customer service areaI asked to speak to the manager, but I was told that the manager was in a meetinganother lady said she was taking the place of the manager I explained the circumstance and the stamanager said all she could do was the 10% discount I have photos of the shelving price and the actual dolls in question
Long story shortI have used site to store twice and both times, the items do not arrive on timeVery poor customer serviceWalmart blames it on FedExFedex blames it on WalmartNot worth the hassle
I was scolded by the manager of the store in St Peters MO, Sutters Mill Rd location, for returning items often, even though I always have a receipt
I shop at the Sutters Mill Road Neighborhood Walmart store often, and sometimes I return items as well, and have always had my receipt I've been diagnosed with eczema and have to be careful of various products I use Today, I went to return a Walmart(Equate) brand sunscreen product that I purchased less than a week ago I had a receipt It had caused problems for my skin The manager, ***, returned my money, saying that I couldn't keep returning items, that it could only go on for so long I asked her how much time I had She said she always sees me in the store returning items and it can't continue According to Walmart's return policy, there is no limit on the number of times a person can return items providing they have a receipt Health and beauty items, like the one I returned today, have a day return period Other item
I visited this location on 10/to pick up an order at the selected time of 6-p.mI arrived there between 5:45-6:p.mWhen I arrived there I called the # on the sign to which there was no answer, so I called back about times and still the same resultI even called the store's general customer service line and was hung up on by whoever answered the phoneI continued to try and reach the grocery pick up line and finally someone answered the phone and said they would be out with my orderBy now it was going on min-hrThere was a gentleman that came out with the order and I asked him I could speak with the managerHe called her on his phone and several minutes she came outI explained to her that I had been waiting there for an excessive amount of timeShe apologized and said that she was going to give me $off on my next orderShe even had a notebook and asked for my name as she wrote it downMy next order happened to be 10/so when I got there I explained to th
Chat Conversation Start
9:31PM
Earlier while shopping the Freehold, NJ store with my wifeI walked over to the electronics associate who was extremely professional and customer oriented if I was able to price match an item and if I was using the policy for price matching correctlyHe then pulled out his phone and scanned the UPC to verify that I wasHe said that it was okay and that he would just need to bring it up front for a manager to approveI told him I was still shopping and that I would come back to handle itOnce done I returned but he was helping another customer buy an Xbox OneI had already spent enough time shopping I just wanted to leave so I brought the item up to check out where my cashier was an older gentleman named *** or ***I explained to him the situation about wanting to price match the item and that I had spoken to the associate in electronics previously about itHe then asks me for my phone to check the price that's coming up on Walmart.comHe then calls up a manager I think her name was *** or ***? I'm not 100% sure and tells her I wanted to price match the item then rudely starts calling me out and telling me how wrong I am about it in front of my wife, other customers, the manager and another tall fellow with a yellow vest, shaggy looking hair and big glasses that works thereI calmly explained the situation to the manager and the tall shaggy looking fellowThen she and the shaggy looking fellow start telling me her electronics associate is wrong, that my whole concept of the price match policy is wrong, that I am wrongI then tell them again that he pulled his phone out using the Walmart app scanned the item and I was right the old man then scans the item and it comes up differnt and he then tells me again rudely that I'm wrong and if I don't like it to order it onlineAt that point, I told them that I did not want to purchase any of my items that were in my cartMy wife ended up going back to get the itemsThey treated me like excrement like I was trying to *** the placeI told the manager who I have seen plenty of times before being I live in the area that every time I come into this store they always single me out when it comes to price matching because they doI have never had any issues at any other Walmart in my area when using the policy as it is intendedI then left the items and grabbed the item I wanted price matched and walked off to electronics to get the associate I had spoken to before while my wife checked out and paid for the rest of the itemsI explained to him the situation and he said he has no idea why they would be treating me like thatHe then told me not to worry and we walked up to self-check where he told the cashier that the item needed to be price checked as the tall shaggy looking fellow with the big glasses comes over Yelling hold up! No no no! What are you doing!? sliding between me and the electronics associateElectronics associate then explained to him that I was right and that it was correctHe then pulls it up on his phone to show him and the guy all nasty grabs it out of his handThe yells at him to keep it open and then he pulls his phone out and scans the itemThen he's like your right we still need managers overrideNo apologies no nothingDidn't admit they were wrong did not say a word to meThen the manager who was overseeing my wife check out suddenly disappear as well as any managementShe finished checking out at today 05/07/time 19:I waited for a manager to come over for mins when I finally completed my purchase at 19:Extremely rude and unprofessional I have never been treated like this beforeOnce the manager came over it was someone totally different then I had been dealing withHe didn't say anything to me but looked *** and upsetI then turned to the electronics associate and told him Thank youWhile the tall shaggy fellow just played on a mobile cart while staring me down as I leftUnbelievable, I will not be shopping at this location anymore and will be spreading the word to my neighbors in Freehold they should do the sameI'm offended and hurtI have never had to deal with a situation handled so unprofessionally and extremely rude in my lifeCompletely Unacceptable
I took my truck to Walmart for a high mileage oil change, with that service,they're suppose to top all fluids.I paid and drove my truck home,then looked under the hood.They filled the windshield washer tank up with water,when they were suppose to use windshield wiper fluid that don't freeze.they didn't change the oil filter, they left the old one on.I took my truck back to Walmart min later and told the Auto manager,He didn't want to listen and was very rude,then he finally looked at the truck,and said the wiper fluid is blue on the top,which it wasn'tThe wiper fluid was clear as water,then I asked him why the oil filter was so dirty,his answer,maybe the guy hands was dirty.I told him.a new oil filter wouldn't look that dirty.It was same oil filter I put on.Because I did my last oil change.After I drove back home,I filled a clear mason jar up with the wiper fluid that was in my truck.The fluid was clear not blue,I then put the mason jar with wiper fluid in the freezer,In hours,t
Purchased the LED Lightshow projection kaleidoscope red/green/blue in October Christmas version and tried to use it this weekend to discover it didn't workTried to exchange it today but because we didn't have the receipt they would only give me $towards the exchange for the exact same item! They kept saying well this is our policy I said it's defective and I'm asking for an even exchangeTalked to the manager on duty and she keep saying the employee was correct no even exchangeWell they just lost my business forever! I'm boycotting all Walmart's
on 6-11-I placed a refill for (tramadol a controlled substance) this is for my corgie dog who has bad hips the prescription is for pills because he takes aday per his vet.when I picked the prescription up I did not even open it up in the bag when the clerk handed it to methe next morning getting ready to feed my dog I saw there was only pills in the bottle I called the pharmacy an told them what happened and they told me they had to check there inventoryI went back to the pharmacy and the pharmacy told me there count was correct I realize it is my word against theres but I know I donot have the missingpills they offered a refund for the missing pills and that was the end of it I feel the person who filled the prescription should be responsible now I have to go back to the vet for a new persription becauaswith out it my dog has to drag his legs behind because he is in pain
Order_Number: XXXXXXX perscription
The cashier at the location in Elverson, Pa presents a standard that all companies should be training employees better by greeting the customerI had to bring this to the cashiers attention
Their entrance and exits pose a danger because the customer do not follow the signs to enter and exit the doorsThe danger is that you can collide with each other because of the improper way a customer goes in and out of their storesThis happens in all the locations of Walmart I have been at
This is concerning the Walmart at FM Rd W, Houston, TX Worst experience at a Walmart everIt used to be a good Walmart but slowly disintegrated over timePlease see points below
Rude employees/bad customer service: Employees roll their eyes at customers and act as if they don't existOne time I had a receipt to return an item and an employee at customer service and the lady mentioned to go to another Walmart to do the return instead of doing it herself
Lack of security: At night people go around the parking lot asking for donationsProstitutes and truckers hang out in the parking lot No security cars are no longer in sight even though this location use to have them
Cashiers have lack of training: One cashier had charged me 4x for some cherries that I had originally ask her to remove from my purchasesInstead of fixing my receipt, she tried to charge me for her mistake
Bad management: In regards to #3, I went to customer service and told the manager on duty about the cashierThe manager looked at me stupidly and then walked off without correcting the cashier or correcting my receipt
Very disorganized: The signs above the aisles need correctionA aisle sign will state an item but that item will not be anywhere on that aisleI spent minutes looking for some canned fruitCouldn't find anyone to help me and it wasn't listed on any of the aisle signsI eventually gave up looking
Gross Unprofessionalism @ Walmart store #1349D
On Saturday, July 2017, I stopped by Walmart Store # 1349D(N University Dr, Sunrise,FL to return a bunch of items I had purchased on a previous visit
The customer service rep In the Returns dept(her name I was too upset to write down), was beyond rude and very condescendingI gave her my receipt and the items I wanted returnedShe then proceeded to tell me I owed her money! I looked at her in utter shock and said " I am returning these items" She then said I should have told her prior to her ringing it up! I responded and informed her I handed her my receipt so obviously I was returning items! She then had to call a manager to override the ransaction which took another minutesmeanwhile there was a line with other customers waiting to be attended to
After the manager overrode the transaction, I informed her that I had other items I was returning but I didn't have my receipt(I am aware that Walmart just issues a mon
We have tires purchased from Walmart, with a Walmart warranty and tire protection planWe need a rotation and a slow leak fixedCan't get in to fix
We purchased our tires from WalmartWe always do so and get the added protection plan in case we are on the road and need service, there is always a Walmart nearby
We have been attempting to get this vehicle in to get a tire rotation since June 12thWhen we call we are told they don't do appointments on the weekends, so we tried for an appointment during the weekThe story then changed to they don't ever to appointmentsWe attempted to bring in the car after work three times and were turned away at PM, 4:30PM and 5PM stating they were too full
days ago, we call to see when we can come in because we were tired of driving miles and being turned awayWe were told their compressor was down and to call back the next dayWe called the next day and were told they rented a compressor and it was now down too
Today, thinking th
double charged for same item Has happened in the past The first time it happened I did self check out, however, the second time happened in regular checkout This is not good
I bought a couple items at the location in Cordova(N Germantown Pkwy Germantown, TN 38018) on April 4, at 8:pm on my way back to Atlanta, GAI accidentally left one bag at the check outIt contained *** spray adhesive and a pack of *** air freshener
I called yesterday to try and see if my parents couple pick it up for me since they live in Cordova with a picture of the receipt since I took the original with me to AtlantaI called customer service and a middle eastern/Indian man verified that they needed the original receipt and couldn't use a picture
I then asked if they could use the receipt on the Walmart app's saving catcherThe guys would not and could not give me a definite answer and was pretty much giving me the run roundI got sick and tired of it and asked to speak to the manager, but he tells me that he is the Customer Service Manager; which is ridiculous cause he didn't even know the answer to a customer service question nor could he even resolve the issueHe then put me on hold for minutesminutes? He was trying to get me to hang up and I know this is a tactic cause I have worked in customer service
When he finally took me of hold, he asked me if someone was helping me probably because he thought I hung up by thenHe was wrong I told him yeah, you are supposed to be helping meHe then gives the phone to a ladyShe the proceeds to tell me that she is the manager*ding ding ding* I then asked who is the real manager because the guy told me that he was mangerWhich I could tell she was flustered by my questionThen she told me that she was the supervisor to the store
She resolved the issue and told me that she would be at the store till 3pm The next day and would have the things ready for my Dad to pick upI gave them my information as well as my dad's informationI thought this issue had been resolvedI was wrong
Today(next day): 11:30am
My dad gets to the customer service desk and they told him that they put the items back on the shelves even though I was told that I had till 3pm todayThey told him that he needed to go get the items from the shelves himselfThis is not acceptableI told him not to worry and to just get a refund because
THAT IS UNACCEPTABLE! I AM FURIOUS!!
I purchased a product from Walmart.com and was to be picked up in storeTreated poorly and no refundDid not pick up
I purchased Marvel Legends inch figures set of Black widow and Ghost rider on April 3rd from Walmart.com to be picked up in the store at the Countryside IL locationWhen I went to pick up my purchase, they gave me one of the two figuresI told them that the online deal was for both figures They kept on telling me no it wasn'tI ask for a manger and the first manger was a female manger just said she will be there in a minute and walked away and got a male manger named Tyler.Tyler did not want to honor my purchaseHe couldn't find the deal online even though I had the confimation sent from walmart.comHe was telling me how did he know that was not a fake confirmation number and did not want to even look at itHe wanted to call the police on me and told me to leave the store and he will give me a refundHe even walked behind me and my wife through the
I purchased a television on March 12, The television did not have any power cords, remote etc
On March 12, I sent my son to purchase a television at the Crestwood Walmart location on W 135th Street in Crestwood IllinoisThe reason I sent my son in the location to purchase the television is because I just had surgery and Im on crutchesOn March 17, we moved so I finally was able to set the television upOnce my daughter opened the box, the television was missing a remote, and power cordWe went to the nearest Walmart (167th and Pulaski ) location because I didnt want to have to go all the way back to the original store After being in the Walmart on 167th they stated it would have to be returned at the Crestwood WalmartMy daughter entered the Walmart and explained the situation to the cashier at customer serviceAfter a few minutes my daughter called me on facetime from her iphone because she said the Asset Protection Manager was inappropriately touching
I tried to call to get help with customer service and the lady who answered the phone on 11/11/at 3pm said I needed to speak with customer service She put me through to customer service and no one answered after letting it ring for about minutes I called Walmart in Comstock Park MI back and the lady never said hello she just put me through to customer service which continued to ring with no answer I then called a 3rd time and she answered and I said no one is answering at customer service so I need you to help me and I asked for her name She then patched me through to customer service once again and no one answered I continued to call back several times and she would answer the phone but not say anything and patch me through to customer service which no one ever answers I originally called about leaving some of our groceries in the bagging area (which was not self checkout) but no I am writing a review to let everyone know that Wal Mart's customer service is poor and they will not help you
I ordered the Backyard Discovery Tucson Cedar Wooden Swing Set online and had it shipped to the storeWhen the item arrived it was damaged, severely damagedThe box was dorn and large chunks were taken out of the woodManager, *** offered me no compensation and said he could return the product and I could re order if I would likeHe told me to go to walmart.com if I wanted to complainSo I didI received a call back but nothing was offered to compensateWhat I was looking for was to have the swing set re ordered and delivered to my homeThis would be a freight delivery that would cost me $I thought it would be a great customer service offer since Walmart would not be responsible for delivering the itemTherefore, it wouldnt get damaged againI was declinedBeing a long time customer of Wal Mart I offered them another chanceI ordered over the phone with the lady I was speaking with and had it shipped to the storeShe assured me that it wouldnt get damaged and this instance must have been a flukeGuess what? The swing set arrived the SECOND time and damage WORSE than the first timeI spoke to *** who once again told me to go to walmart.com to file a complaintI asked to speak with someone higher than himSurely someone could help me fix THEIR mistakeOffere me a $gift card or freight shipping for the love of GodI was transferred to the AsstManager, Stephan who also told me there was nothing he could do and....go to walmart.comNow I am lividApparently in store employees know NOTHING about customer serviceYou tell me to use an electronic device to file a complaint? WOW! So that's what I didI went to walmart.com and filed a complaintI received a phone call from ***...*** was niceHe tried everything he could but his hands were tied because he needed clearance from his SupervisorI requested the freight shipping to be paid of $so it could be shipped to my home instead of Walmart destroying it for a THIRD timeIf not, give me a gift card to cover the expensesDECLINED! What makes me sick to my stomach is *** told me that they would charge me $for the freight shipping and I should take the offer because WHY?...its a great deal! *** literally told me that me paying $MORE for Walmart to NOT DESTROY my item was a GREAT DEAL? Are you people out of your *** mind? I can buy the exact same swing set from Meijer, K-Mart, Lowes AND Home DepotDid I the second time? No, because I love Walmart but not nowWhat a jokeYou destroy my item TWICE and then ask me to spend MORE MONEY so YOU dont screw upI am ENRAGED! This will be placed on Facebook, Twitter and Instagram unless this matter is resolvedIn my opinion, you should be sending me the *** swing set for free for insulting my intelligence and telling me I should pay more because of your screw upSomeone FIX this!
Denied purchase without cause
This morning at 5:am, I woke up for work and browsed television deals, along with specific store pricingI saw the specified store on Greenfield road as shown in the screenshot, displaying the priceI drove there, went to electronics, and confirmed the price matched what the Walmart app showed
I proceeded to the front of the checkout where the cashier was, along with another Wal-mart employeeThe television was scanned, and the price display, to which the non-cashier blurted, "OH HE** NO, NO, NTHAT'S NOT RIGHT" to the priceThe cashier politely pointed out the manager would need to come byThe other employee walked away, commenting that she was going to "buy one for herself." The manager came by, and stated he would need to 'research' the price
Twenty minutes pass, and he comes by curtly telling me, "Here's the dealWe're not doing this." The response took me by surprise, so I asked for clarificationHe stated the price was a mistake and that the price was not advertised as I stated I saw this price on the Walmart App, when their store is selected, and that the price also reflects in several other storesI also said that I perceive the Walmart app as a form of advertisement, especially when the advertised price and the register price alignHe did not respond to thatAfter further conversation, a second manager stepped in-- a co-manager by the name of *** stepped inHe assured me the TV would be set aside while further research took placeI stated that in the context of being denied a purchase, the prior associate's comment of, "I'm going to buy one" comes off as contradictory and inappropriateHe agreed and gave my assurances that the TV would not be sold to anyoneHe took my name and number
Later that morning, about two hours later, *** called me and stated he could not reach anyone in the home office, and instead of dragging it out, the deal would be honoredHowever, I was at work, so I confirmed that I could come through later that afternoonHe agreedLater in the afternoon, I found a friend willing to lend me a vehicle to help transport the television, and he also offered to pick it up while I was at workSo, I thought I would call the store and inform them of my friend's nameI did so-- *** works overnights, so I was transferred to a manager named ***I explained there was a TV on hold and I just needed to have a note added for my friend to pick up the televisionShe placed me on hold to find the TVWhen she came back, she very curtly said, "I need to research something and call you back." I asked if there was a problemShe repeated herselfI asked if this was related to the issue I encountered this morning, and in the midst of explaining that *** had given the okay for it, she interrupted me and very loudly said she needed to research somethingI said that I am aware of that, but I wanted to know the nature of the researchAt this point, she was in near shriek stating that I could either be put on hold or called back, but the answer to my question did not matterI said the question did matter and I wanted to know what was going onShe interrupted me again, and yelled she was going to put me on hold
Ten minutes later, a manager by the name of Leann picked up and explained that further research of the price was neededI again explained that *** had cleared this with me and I was told I could buy the televisionShe said that she did not know that *** told me that, and they can't sell the TV until they were specifically informed that the price was not a mistakeThere was a lot of discussion, but at this point I was being told for the second time I could not purchase the television, after a co-manager had told me I couldIt seemed absurd, but I let her go and she told me she would call me when she knew more
As it turned out, about an hour later she called me and said the price could be honoredThat did wind up being trueI am sorry for the verbosity of this message, but it was a very befuddling experience that quite often lacked tact required when you're turning away a customer from what wound up being a legitimate purchaseHad I not tried as hard as I did, I would have been denied a sale under faulty logic
Falsely labeled priceSales associate checked with manager and denied advertised price
2/24/A clothing sign advertised a rack of sports clothing for $ When I verified the price with a sales associate, he spoke with a manager who said the price was wrong and she wouldn't adjust itI would like to purchase two of the items for the listed price
I was going to purchase "my life" 18" dollsthe shelf pricing for the dolls were clearly marked on clearance for $none of the dolls had a price on them when I went to purchase the dolls, of the dolls rang up for instead of 14.84.I explained to the cashier that the shelf price stated the cashier checked with the toy manager and the toy manager said she could give me a 10% discount I explained to the toy manager that the shelving price clearly said the toy mgrsaid she could only give me a 10% discount I did not purchase the dolls but took them with me to the customer service areaI asked to speak to the manager, but I was told that the manager was in a meetinganother lady said she was taking the place of the manager I explained the circumstance and the stamanager said all she could do was the 10% discount I have photos of the shelving price and the actual dolls in question
Long story shortI have used site to store twice and both times, the items do not arrive on timeVery poor customer serviceWalmart blames it on FedExFedex blames it on WalmartNot worth the hassle
I was scolded by the manager of the store in St Peters MO, Sutters Mill Rd location, for returning items often, even though I always have a receipt
I shop at the Sutters Mill Road Neighborhood Walmart store often, and sometimes I return items as well, and have always had my receipt I've been diagnosed with eczema and have to be careful of various products I use Today, I went to return a Walmart(Equate) brand sunscreen product that I purchased less than a week ago I had a receipt It had caused problems for my skin The manager, ***, returned my money, saying that I couldn't keep returning items, that it could only go on for so long I asked her how much time I had She said she always sees me in the store returning items and it can't continue According to Walmart's return policy, there is no limit on the number of times a person can return items providing they have a receipt Health and beauty items, like the one I returned today, have a day return period Other item
I visited this location on 10/to pick up an order at the selected time of 6-p.mI arrived there between 5:45-6:p.mWhen I arrived there I called the # on the sign to which there was no answer, so I called back about times and still the same resultI even called the store's general customer service line and was hung up on by whoever answered the phoneI continued to try and reach the grocery pick up line and finally someone answered the phone and said they would be out with my orderBy now it was going on min-hrThere was a gentleman that came out with the order and I asked him I could speak with the managerHe called her on his phone and several minutes she came outI explained to her that I had been waiting there for an excessive amount of timeShe apologized and said that she was going to give me $off on my next orderShe even had a notebook and asked for my name as she wrote it downMy next order happened to be 10/so when I got there I explained to th
Chat Conversation Start
9:31PM
Earlier while shopping the Freehold, NJ store with my wifeI walked over to the electronics associate who was extremely professional and customer oriented if I was able to price match an item and if I was using the policy for price matching correctlyHe then pulled out his phone and scanned the UPC to verify that I wasHe said that it was okay and that he would just need to bring it up front for a manager to approveI told him I was still shopping and that I would come back to handle itOnce done I returned but he was helping another customer buy an Xbox OneI had already spent enough time shopping I just wanted to leave so I brought the item up to check out where my cashier was an older gentleman named *** or ***I explained to him the situation about wanting to price match the item and that I had spoken to the associate in electronics previously about itHe then asks me for my phone to check the price that's coming up on Walmart.comHe then calls up a manager I think her name was *** or ***? I'm not 100% sure and tells her I wanted to price match the item then rudely starts calling me out and telling me how wrong I am about it in front of my wife, other customers, the manager and another tall fellow with a yellow vest, shaggy looking hair and big glasses that works thereI calmly explained the situation to the manager and the tall shaggy looking fellowThen she and the shaggy looking fellow start telling me her electronics associate is wrong, that my whole concept of the price match policy is wrong, that I am wrongI then tell them again that he pulled his phone out using the Walmart app scanned the item and I was right the old man then scans the item and it comes up differnt and he then tells me again rudely that I'm wrong and if I don't like it to order it onlineAt that point, I told them that I did not want to purchase any of my items that were in my cartMy wife ended up going back to get the itemsThey treated me like excrement like I was trying to *** the placeI told the manager who I have seen plenty of times before being I live in the area that every time I come into this store they always single me out when it comes to price matching because they doI have never had any issues at any other Walmart in my area when using the policy as it is intendedI then left the items and grabbed the item I wanted price matched and walked off to electronics to get the associate I had spoken to before while my wife checked out and paid for the rest of the itemsI explained to him the situation and he said he has no idea why they would be treating me like thatHe then told me not to worry and we walked up to self-check where he told the cashier that the item needed to be price checked as the tall shaggy looking fellow with the big glasses comes over Yelling hold up! No no no! What are you doing!? sliding between me and the electronics associateElectronics associate then explained to him that I was right and that it was correctHe then pulls it up on his phone to show him and the guy all nasty grabs it out of his handThe yells at him to keep it open and then he pulls his phone out and scans the itemThen he's like your right we still need managers overrideNo apologies no nothingDidn't admit they were wrong did not say a word to meThen the manager who was overseeing my wife check out suddenly disappear as well as any managementShe finished checking out at today 05/07/time 19:I waited for a manager to come over for mins when I finally completed my purchase at 19:Extremely rude and unprofessional I have never been treated like this beforeOnce the manager came over it was someone totally different then I had been dealing withHe didn't say anything to me but looked *** and upsetI then turned to the electronics associate and told him Thank youWhile the tall shaggy fellow just played on a mobile cart while staring me down as I leftUnbelievable, I will not be shopping at this location anymore and will be spreading the word to my neighbors in Freehold they should do the sameI'm offended and hurtI have never had to deal with a situation handled so unprofessionally and extremely rude in my lifeCompletely Unacceptable
I took my truck to Walmart for a high mileage oil change, with that service,they're suppose to top all fluids.I paid and drove my truck home,then looked under the hood.They filled the windshield washer tank up with water,when they were suppose to use windshield wiper fluid that don't freeze.they didn't change the oil filter, they left the old one on.I took my truck back to Walmart min later and told the Auto manager,He didn't want to listen and was very rude,then he finally looked at the truck,and said the wiper fluid is blue on the top,which it wasn'tThe wiper fluid was clear as water,then I asked him why the oil filter was so dirty,his answer,maybe the guy hands was dirty.I told him.a new oil filter wouldn't look that dirty.It was same oil filter I put on.Because I did my last oil change.After I drove back home,I filled a clear mason jar up with the wiper fluid that was in my truck.The fluid was clear not blue,I then put the mason jar with wiper fluid in the freezer,In hours,t
Purchased the LED Lightshow projection kaleidoscope red/green/blue in October Christmas version and tried to use it this weekend to discover it didn't workTried to exchange it today but because we didn't have the receipt they would only give me $towards the exchange for the exact same item! They kept saying well this is our policy I said it's defective and I'm asking for an even exchangeTalked to the manager on duty and she keep saying the employee was correct no even exchangeWell they just lost my business forever! I'm boycotting all Walmart's
on 6-11-I placed a refill for (tramadol a controlled substance) this is for my corgie dog who has bad hips the prescription is for pills because he takes aday per his vet.when I picked the prescription up I did not even open it up in the bag when the clerk handed it to methe next morning getting ready to feed my dog I saw there was only pills in the bottle I called the pharmacy an told them what happened and they told me they had to check there inventoryI went back to the pharmacy and the pharmacy told me there count was correct I realize it is my word against theres but I know I donot have the missingpills they offered a refund for the missing pills and that was the end of it I feel the person who filled the prescription should be responsible now I have to go back to the vet for a new persription becauaswith out it my dog has to drag his legs behind because he is in pain
Order_Number: XXXXXXX perscription
The cashier at the location in Elverson, Pa presents a standard that all companies should be training employees better by greeting the customerI had to bring this to the cashiers attention
Their entrance and exits pose a danger because the customer do not follow the signs to enter and exit the doorsThe danger is that you can collide with each other because of the improper way a customer goes in and out of their storesThis happens in all the locations of Walmart I have been at
This is concerning the Walmart at FM Rd W, Houston, TX Worst experience at a Walmart everIt used to be a good Walmart but slowly disintegrated over timePlease see points below
Rude employees/bad customer service: Employees roll their eyes at customers and act as if they don't existOne time I had a receipt to return an item and an employee at customer service and the lady mentioned to go to another Walmart to do the return instead of doing it herself
Lack of security: At night people go around the parking lot asking for donationsProstitutes and truckers hang out in the parking lot No security cars are no longer in sight even though this location use to have them
Cashiers have lack of training: One cashier had charged me 4x for some cherries that I had originally ask her to remove from my purchasesInstead of fixing my receipt, she tried to charge me for her mistake
Bad management: In regards to #3, I went to customer service and told the manager on duty about the cashierThe manager looked at me stupidly and then walked off without correcting the cashier or correcting my receipt
Very disorganized: The signs above the aisles need correctionA aisle sign will state an item but that item will not be anywhere on that aisleI spent minutes looking for some canned fruitCouldn't find anyone to help me and it wasn't listed on any of the aisle signsI eventually gave up looking
Gross Unprofessionalism @ Walmart store #1349D
On Saturday, July 2017, I stopped by Walmart Store # 1349D(N University Dr, Sunrise,FL to return a bunch of items I had purchased on a previous visit
The customer service rep In the Returns dept(her name I was too upset to write down), was beyond rude and very condescendingI gave her my receipt and the items I wanted returnedShe then proceeded to tell me I owed her money! I looked at her in utter shock and said " I am returning these items" She then said I should have told her prior to her ringing it up! I responded and informed her I handed her my receipt so obviously I was returning items! She then had to call a manager to override the ransaction which took another minutesmeanwhile there was a line with other customers waiting to be attended to
After the manager overrode the transaction, I informed her that I had other items I was returning but I didn't have my receipt(I am aware that Walmart just issues a mon
We have tires purchased from Walmart, with a Walmart warranty and tire protection planWe need a rotation and a slow leak fixedCan't get in to fix
We purchased our tires from WalmartWe always do so and get the added protection plan in case we are on the road and need service, there is always a Walmart nearby
We have been attempting to get this vehicle in to get a tire rotation since June 12thWhen we call we are told they don't do appointments on the weekends, so we tried for an appointment during the weekThe story then changed to they don't ever to appointmentsWe attempted to bring in the car after work three times and were turned away at PM, 4:30PM and 5PM stating they were too full
days ago, we call to see when we can come in because we were tired of driving miles and being turned awayWe were told their compressor was down and to call back the next dayWe called the next day and were told they rented a compressor and it was now down too
Today, thinking th
double charged for same item Has happened in the past The first time it happened I did self check out, however, the second time happened in regular checkout This is not good