P.C. Richard & Son Inc.

Tell us why here...The Samsung refrigerator in question is being exchanged on 9/**/15 and substantial price adjustments have already been made to the other 2 refrigerators . If this customer has any further issues or complaints regarding this transacation they should contact the District...

Manager for that store directly at [redacted] and he will be able to assist them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
 [redacted] keeps stating that I had the unit for 2 years which is false. It has been 1 year and 5 months NOT 2 YEARS. I was FORCED to get the unit deivered due to a promotion in which I had no choice but to get it delivered by 10/**/13.  I explained to the salesperson that I am under construction and the house will not be ready anytime soon.  He ([redacted]) INSISTED to get the unit delivered in order to receive the promotion and to store it in a safe place. He also stated not to worry that I have an extended warranty and I will be covered in case something is wrong.  Everytime I call [redacted] I get a voicemail or leave a message with a receptionist with no response as of yet. [redacted] also stated that I should have opened the box when it was delivered, however, the problem is internally.  There is no dent or any evidence that the damage was visible.  The problem is internal.    In addition,  when [redacted]'s appliance came to observe the unit, the technician bent the piece even more and stated that he did this so that PC Richard or [redacted] would have no choice but to replace the unit.  I have been paying for insurance since 10/**/13 and cannot understand why the aggravation in order to replace or repair a unit that was never used. When I purchased this dishwasher, I spent $25,000 in appliances and electronics and cannot understand why PC Richards is giving me a hard time for $799.99.  I would like to see what pictures [redacted]'s technician sent him.  This is a piece that is hard to see internally that will not allow the door to close properly.   [Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
  I have received reimbursement of the requested amounts and I apologize for the delay, but I was hospitalized on 9/*/15, and returned home this afternoon. Thank you

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Today 7/* is a month since this has happened. With all the phone calls back and forth this is the first time this  name/email to contact has been given to me.  As I write this someone is at my house replacing my floor.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
John Cameron

Tell us why here...This customer should call us at ###-###-#### and have a supervisor look into this for them and they can resolve this matter for them.

Tell us why here...Customer is being contacted by Andrea A[redacted] (one of our supervisors) with an offer to receive full credit to reselect a new washer. Under the terms of our contract the remainder of the customers extended warranty will be satisfied by this exchange. Actually our extended warranty...

does not even cover cosmetic issues such as rust but from the pictures that tthis customer sent to Andrea the rust is so bad that the washer is virtually unusable and that is why she will be making this offer.

The unit in question is being exchanged for a new one on 8/*/16.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

HE CAN CONTACT ME AT ###-###-####   I HAVE CALLED AND LEFT MESSAGES THEY GO UNANSWERED
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...None of what this customer is requesting is going happen.  We had nothing to do with the illegal  (not up to code) vent installation that is in this customers home. Her complaint should be against the person or persons that did that installation, not PC Richard. Nor do we even do that type of vent installation. Customer has been contacted by our Corporate office and as far as we are concerned this matter is closed unless this customer can show us a paid invoice that we in fact did the vent installation in question.

The Gift Card number has been  was provided to this customer on their [redacted] account this morning.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

 I would like someone from the management team to contact me.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for your concern, I know the store's answer from before, for me I can't see any broken part or anything noticeable its just comes from inside the screen and if they said it's physically damage and it's not from me who's responsibility then, It could be from the factory, store or delivery.im trusting your fair judgment and it's not fair for me to carry other party's fault and pay almost $3000.00 for broken TV , please I need to solve this problem 
THANK YOU AGAIN [redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business clearly did not read my review.  I have repeatedly called customer service, and we have gone through the same song and dance.  Nothing has been done in over six months.  This is obviously unacceptable, and why I finally resorted to contacting Revdex.com.  I am also stunned to see that a refund for a faulty product is "out of the question" without even learning of the relevant information.  I remain hopeful this can be resolved without recourse to the courts.The business may be able to lookup my order with an alternative telephone number of ###-###-####.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I do not blame the customer fro being upset. I have checked with the parts department and the control board needed is on back order with no ETA. We have issued this customer a credit of what they paid for the washer in 2011 to exchange it or to reselect. They can call the store where their purchase...

was made and all the information regarding this resolution will be on our computer system so that the store can process the exchange.

Tell us why here...A refund is not an option. We have placed a return authorization on this customers invoice so that they can contact the store managder at the store where their purchase was made and he will make arrangenets to exchange the washer in question for a new one.

Tell us why here...This was an Internet Sales order so this customer must contact the head of our Internet sales  department at [redacted] to get this issue resolved. The Internet Deparment has a completely different set of rules and regulations regarding their sales than...

our showrooms.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The person who responded to this complaint is uninformed or did not bother to checkout this situation. A).  9/** AC Reinstall I spoke with Alfredo the manager who said he would mail the Trim Frame and I would receive in 3 days. Never received it! 9/** Spoke with Salesman Ruddy and he confirmed this air conditioner comes with a Trim Frame which I still want.  B),  9/** AC Reinstall; the unit had to be removed from the wall so, it could be properly installed. As the service man pulled out the unit I noticed that water was poring out all over the floor and it was a lot of water! I quickly got towels to soak up the water & placed cardboard on the floor to absorb any water left. Can't believe they didn't bring any materials to protect the floor while they were working!  Next morning I noticed  damage to the floor as pieces of the parquet floor were curling up..  The floor needs to be fixedC).  PC Richards is responsible if there is any damage to the apartment belowI'm in the customer service business and I am floored by the lack of communication, service and satisfaction this store provides to their customers.      
 
  I
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]