P.C. Richard & Son Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I do not blame the customer fro being upset. I have checked with the parts department and the control board needed is on back order with no ETA. We have issued this customer a credit of what they paid for the washer in 2011 to exchange it or to reselect. They can call the store where their purchase...

was made and all the information regarding this resolution will be on our computer system so that the store can process the exchange.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
  I have received reimbursement of the requested amounts and I apologize for the delay, but I was hospitalized on 9/*/15, and returned home this afternoon. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Tell us why here...A refund is not an option. We have placed a return authorization on this customers invoice so that they can contact the store managder at the store where their purchase was made and he will make arrangenets to exchange the washer in question for a new one.

Tell us why here...This customer should call us at ###-###-#### and have a supervisor look into this for them and they can resolve this matter for them.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

HE CAN CONTACT ME AT ###-###-####   I HAVE CALLED AND LEFT MESSAGES THEY GO UNANSWERED
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

 I would like someone from the management team to contact me.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
 [redacted] keeps stating that I had the unit for 2 years which is false. It has been 1 year and 5 months NOT 2 YEARS. I was FORCED to get the unit deivered due to a promotion in which I had no choice but to get it delivered by 10/**/13.  I explained to the salesperson that I am under construction and the house will not be ready anytime soon.  He ([redacted]) INSISTED to get the unit delivered in order to receive the promotion and to store it in a safe place. He also stated not to worry that I have an extended warranty and I will be covered in case something is wrong.  Everytime I call [redacted] I get a voicemail or leave a message with a receptionist with no response as of yet. [redacted] also stated that I should have opened the box when it was delivered, however, the problem is internally.  There is no dent or any evidence that the damage was visible.  The problem is internal.    In addition,  when [redacted]'s appliance came to observe the unit, the technician bent the piece even more and stated that he did this so that PC Richard or [redacted] would have no choice but to replace the unit.  I have been paying for insurance since 10/**/13 and cannot understand why the aggravation in order to replace or repair a unit that was never used. When I purchased this dishwasher, I spent $25,000 in appliances and electronics and cannot understand why PC Richards is giving me a hard time for $799.99.  I would like to see what pictures [redacted]'s technician sent him.  This is a piece that is hard to see internally that will not allow the door to close properly.   [Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Tell us why here...The Samsung refrigerator in question is being exchanged on 9/**/15 and substantial price adjustments have already been made to the other 2 refrigerators . If this customer has any further issues or complaints regarding this transacation they should contact the District...

Manager for that store directly at [redacted] and he will be able to assist them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for your concern, I know the store's answer from before, for me I can't see any broken part or anything noticeable its just comes from inside the screen and if they said it's physically damage and it's not from me who's responsibility then, It could be from the factory, store or delivery.im trusting your fair judgment and it's not fair for me to carry other party's fault and pay almost $3000.00 for broken TV , please I need to solve this problem 
THANK YOU AGAIN [redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The unit in question is being exchanged for a new one on 8/*/16.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I have emailed diamond w[redacted] at [redacted] on 12/*/2015 at 11:11 PM from the email address ([redacted]). I have evidence of the emails sent. I sent 3 consecutive emails labeled Refrigerator Part 1, Part 2 and Part 3(which was a video) to [redacted] and also to [redacted]. Therefore, both employees should have record of these emails with the photos. I will attach screenshots of these emails sent. Till this date I have not received a response back from management. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The Gift Card number has been  was provided to this customer on their [redacted] account this morning.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business clearly did not read my review.  I have repeatedly called customer service, and we have gone through the same song and dance.  Nothing has been done in over six months.  This is obviously unacceptable, and why I finally resorted to contacting Revdex.com.  I am also stunned to see that a refund for a faulty product is "out of the question" without even learning of the relevant information.  I remain hopeful this can be resolved without recourse to the courts.The business may be able to lookup my order with an alternative telephone number of ###-###-####.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...None of what this customer is requesting is going happen.  We had nothing to do with the illegal  (not up to code) vent installation that is in this customers home. Her complaint should be against the person or persons that did that installation, not PC Richard. Nor do we even do that type of vent installation. Customer has been contacted by our Corporate office and as far as we are concerned this matter is closed unless this customer can show us a paid invoice that we in fact did the vent installation in question.

That refund was issued this morning by [redacted] (one of our supervisors) and this customer will receive a check in 10 to 14 business days. The reason for the delay was because we never got to pick up her old washer so that we could scrap it.. She can now dispose of it herself if she is still in...

possession of it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is just a remote control. In order to cause the least disruption would it be possible to just send me a new one without my having to take a day off waiting for a service call. I have spent way too much time on this already. One expects to have a working remote when purchasing an air conditioner such as this.If there is any question that the remote is faulty it can be verified with your employee Jovar M[redacted] assistant manager  at your [redacted]. I have been a customer of PC Richard for many years, including when I lived in Brooklyn. I have never experienced such a situation before. The air conditioner itself is fine. Please advise. Thank you
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] (one of our supervisors) will be calling this customer this afternoon with a definate date  as to when the parts that we need to do the repair will be in and once we replace those parts if the problem is not resolved then we will give the customer credit to exchange the washer.