P.C. Richard & Son Inc.

Tell us why here...Customer can contact the store manager at the store where their purchase was made as we have now issued them full credit of what they paid for the refrigerator and the service contract so that they can go to the store and use that credit towards the reselection of a different make...

and model. If the model that they choose is more that the credit that they have been issued then they will have to pay the difference in cost.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The manager was contacted and informed that Thursday was not convenient. After complaining about my tone and accusing me of being facetious he said that he would call back with an alternative. [redacted] never called back, so he was contacted again. He then gave his word that he would find a way to have someone pick up my old appliance the same night (tues 7/*) or (wedn 7/*) for the latest. When I tried verifying the pickup, no one knew anything about it, besides the Thursday that was never confirmed with me.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  Thank you for you consideration and time.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was told  that I will have a store credit if I purchase the replacement items for a lesser price. I was told multiple times by multiple people that we still have a store credit and it will not expire and we can use it to purchase something else. Otherwise I would have looked to purchase the washer and dryer of the equal value. Furthermore, I was issued a receipt proving the remaining store credit and it became a problem only after I tried to purchase Bosh dishwasher. The store changed the response and credit availability after we actually wanted to use it. Until then we were reassured that the credit has no expiration. If there was no credit, the balance shoud have stated "0". Please, see attached receipts. Thank you.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...This issue is now a small claims court case which is scheduled for April [redacted] unless [redacted] settles this claim with this customer out of court. We have forwarded the estimate of the cost of the repairs plus the plumbers fee to [redacted]...

and they should be contacting this customer with a settlement prior to the court date otherwise they will be going to court to resolve the issue there.

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because: I contacted [redacted] at pc richard on 03/**/14 as requested and gotten no reply. 
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...Cutomer was given full credit of what they paid us for the Whirlpool refrigerator and the new refrigerator is scheduled to be delivered today. If this customer is looking for additional cocmpensation for time lost due to delivery issues they should contact the [redacted] of...

the [redacted] Store at [redacted] and he will be able to assist them with that.

Tell us why here...Customer should call us at ###-###-#### and have a telephone representative set up a service call with Viking to get a second opinion as to what the real issue is. If it is a rust issue our extended warranty does not cover rust and that is stated in the policy however if it is...

something that can be repaired that is covered under our extended warranty then we will have it repaired under the terms of the extended warranty with this customer.

Cutomer must contact [redacted] the head of our Internet Department at [redacted] and he will be able to assist them.

Tell us why here...I have placed a return authorization on the customers invoice [redacted] so that they can contact the store [redacted] at the store where the purchase was made and he will now be able to process an exchange of this washer for a new one.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not been satisfied and I am still waiting replacement of the damaged door. I was never told originally that it would take 8 to 10 weeks to order as well. PC RIchards has NOT been consistent in their communication and they keep making promises which are constantly being delay. They did not make any damaged goods offer as well which would be unacceptable to me anyway.                                                   Sincerely,                                                       [redacted] 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...It does not look like any parts were ever changed before on this range in order to correct that problem. Parts needed are now in and customer should call us at ###-###-#### to set up an appointment to have them installed. If thise parts do not resolve the issue then we can issue...

the customer a credit of what they paid us to reselect a different make and model. If the customer ten chooses a make and model that is more expensive than the credit issued then they will be responsible to pay the difference in cost. In addition, the remainder of their extended warranty would be satisfied at that time once the exchange is made.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I will reach out to Jason who I had spoken with. I did not accept the offers because I had placed two orders and they were only trying to make right on one.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I want my unit to be complete. It is not. I want compensation for the damage done to my property - I have nothing!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...Parts needed have been ordered and we will contact the customer as soon as they arrive so we can set up an appointment to install them . If these parts do not resolve the issue , then we will issue the customer a full credit of what they paid us for that dryer in 2014 towards the...

exchange or reselection of a new dryer.

Tell us why here...As stated before, this customer must contact our appliance managers at [redacted] or [redacted] and refer to their service order which was completed in January ,[redacted] because acording to the notes on that invoice this customer was advised of the $139 trip charge plus parts to run this COD call. Regardless of how long it took to complete the call the trip charge plus the part is what they agreed to pay prior to placing this call. Al or Mike are the only 2 people that can possible assit this customer when it comes to reducing the charges.

Tell us why here...This washer was purchased in November 2015 and is therefore is under the manufacturers warranty until November 2016. Parts needed to complete this repair are in and the customer can call us at ###-###-#### to have a telephone representative set up a date to have them...

installed. We did apply to Whirlpool on this customers behalf for an exchange and Whirlpool denied that request. Whirlpool stated to us that this washer must be serviced under their manufacturers warranty so there is nothing more that we can do to assist this customer as far as getting a return authorization for it from Whirlpool. Customer can contact Whirlpool directly at ###-###-#### to complain directly to them regarding this matter. Any compensation requests must go to  Whirlpool since this customer is under their warranty not ours.

Tell us why here...Each of those issues must be addressed by a G.E. service technician as they are the  only authorized servicer for those products and if they deem those products unrepairable or uneconomical to repair then they will issue a manufacturers return authorization so that those products can be replaced.