P.C. Richard & Son Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:

I have spoken to Jenny numerous times, as explained in my complaint. She is the person who said she would get back to me and I haven't heard from her since March [redacted]. That's the day she said PC Richard would pay the $200.00 for the electric bill. We agreed on that. I have yet to receive that payment as agreed. The hole in my kitchen wall is another story all together. I need it fixed ASAP. I called Jenny last night and left her a message that I was contacting the Revdex.com, that obviously didn't faze her, cause I didn't hear back from her today. So Jenny was contacted by me already.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...This is a paperless application which is sent electronically via computer for approval to the bank for a credit card to be issued. If the customer wants to cancel this they should contact the bank at ###-###-#### and do so. Siince the customer willingly supplied their social security number to the salesperson, then what has the salesperson done wrong??? The bank will have the customers account number and only the customer can canel that account number once it has been issued.

Tell us why here...According to the notes on our system from [redacted], he has spoken to this customer and advised them that we cannot be responsible for delivery daamge for somthing that was delivered 2 years ago. Based on the pictures that he received from [redacted]s Appliance the inner tub is damaged....

Customer should contact [redacted] again to see if repair is even possible because we are not going to replace the dishwasher in question due to the [redacted]gth of time that has passed from the original delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am not satisfied with PC Richard's response to my complaint.  First, the details of the response are inaccurate.  [redacted] is not the company they sent to evaluate the oven, nor order the parts from. PC Richards sent [redacted]  Most importantly, the service repair man from [redacted] told me directly that although the motor, gas valve and mainboard seem to be the parts that need to be replaced to have a functioning oven at this time, he could not say that those parts were what CAUSED the explosion.  Those parts could have just gone bad FROM the explosion.  Therefore, he could not guarantee the safety of the appliance once the repair is made.  He told me he would not feel safe with the repaired oven in his own home.  I have asked Diamond numerous times what guarantee I have regarding the safety of the oven if it should be repaired. Are they going to stay in my home and run the 3 hour self clean function to make sure it doesn't explode again?  I have not received a reasonable answer to how they will be sure the oven is safe for use once the repair is made.  My concern is that the repair will be made and they will say it works and is safe and then another dangerous explosion will occur.   Is that how PC Richards is suggestiing they will know if it was not safe? I need a logical explanation and guarantee of safety.  Diamond told me she could not make that guarantee.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:This is a run around, I text you the email that I sent to Meryl already that I was no longer  interested in an exchange but instead I need a full refund.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...As per our [redacted] he has spoken with this customer and explained that there was an error on the site as the price of the unit in question was incorrectly posted in error. This sale has been cancelled and  this customer money has been...

refunded. In accordance with the terms of the use of our website, we reserve the right to correct any errors in pricing or description of all products. His offer to this customer still stands but we are not legally or technically obligated to  honor the price that was erroniously posted on our site.. nor do we have any intension of doing so. We do apologize if this has caused this customer any inconvenience and that is why [redacted] has offered this customer what he offered.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This purchase was not made to try out the machines. They were never used and I was supposed to move into the home, there was an issue with the landlord after the machines were delivered. The fact of the matter is that the customer service was horrible, nobody responded to me until now because the Revdex.com was contacted. The receipt states I have 30 days to make a return. If they called back the same day or at least within that week, I would have been more satisfied instead of getting the run around and then no answer. Now they want to charge me to take the items back?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...[redacted] will contact the customer as soon as she receives the e mail.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have been told numerous times by this firm that the matter would be resolved at some date in the future at some un-determined price. I have not had the issued resolved at this time.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...Parts needed have arrived from Samsung to complete this repair. The customer should call us at ###-###-#### and have the telephone representative set up a date to have them installed. Then, if this does not resolve the issue with the dryer we will give the customer credit to...

exchange that dryer.

...We are not able to respond via phone from this venue. If customer requires telephone communication they have to call us at ###-###-#### and have the telephone representative get a supervisor to assist them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]
 I no longer wish to do business with PC Richard and Son after their initial promise to have someone come out Tuesday was not honored. This was what [redacted] the [redacted] said to me when I call him Sunday noon, within the hour that I received delivery of the TV. He in fact did not enter in my complaint that same day (Sunday) and I had to call them back again on Monday night, after waiting the entire day to reviece a call for an update. 
I want to return the item for a FULL REFUND on my credit card due to poor customer service.
I have no confidence that I will receive a satisfactory TV replacement in a timely manner.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...The fact remains that we do not have a food loss program or provisions for any reimbursement of food loss. The $100.00 offered was only done by [redacted] as a courtesy. If customer is insisting on the $220.00 she should contact [redacted]'s [redacted] at [redacted] or call her at ###-###-#### rgarding this issue. As per [redacted] she believes that this customer may have already spoken with [redacted].  She was not sure about that.

Tell us why here...There are many issues to deal with so Tony from our damage claim department will be calling her today. 1. What does the $300 rebate have to do with any of this???? Customer still has the G>E> Cafe refrigerator and the other G.E. appliances which concern the rebates she is...

taliking about.2.As far as the home damages, it says repairs have been made and we have a signed copy to that effect. If she is not satisfied with the repairs, that is a different matter.3. Tony just advised us that he called this customer and had to leave a voice mail message as she did not answer the phone. He will discuss all the issues with this customer to see what exactly she is looking for and will do his best to resolve all her issues.

Tell us why here...[redacted] is one of our supervisors and he has already issued this customer a credit to exchange the range in question on invoice [redacted]. They have a store credit on that invoice for $691.43 to reselect a new range. [redacted] will also follow up on this customers other issue and make...

things right for them.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It's not about late, I have made exchange request within 7 days of delivery, have got response from customer service dept saying "[redacted].[redacted]
[redacted]. Thanks[redacted]###-###-#######-###-####To search order use my old phone ( ###-###-####,###-###-####,###-###-#### )[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To whom it may concern,I strongly disagree with the statements made by the P.CRichard & Son representative. The representative stated that:“Physical damage does not nesessarily mean that someonephysically abused the TV. Screens can be damaged and crack from outside impactof any kind even a sloght bumping into the TV by accident.”In my opinion, any outside impact even, “a sloght bumpinginto the TV by accident” accounts for physical damage because it is physicallydone. In our case however there was no physical damage!! There is nothing onthe outside of TV that suggest physical damage!! It is an internal crack on theinternal panel!  Unless you think thatturning on a TV with a remote accounts for physical damage. The TV was never mounted on the wall. It was properly placedon a TV stand which was also purchased from P.C Richard & Son. The TV hasnever been moved or lifted since the date of purchase. When purchasing the TV we were clearly told by the salesrepresentative ([redacted] & [redacted]) that only physical damage andscreen burn-in was not covered by the extended warranty. We do not have physicaldamage or screen burn-in!! It is an internal crack on the TV panel that did notresult from physical damage!When I contacted Samsung they informed us that because wewere out of the one year manufactures warranty there was nothing they could do.They suggested we call a third party repair company to fix the television.There is no reason that I should pay out of pocket to have this TV looked atand repaired if I purchased the extended service protection from P.C Richard& Son. We have a copy of the original receipt and the extendedservice protection agreement on hand. Looking forward to hearing from you. 
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:

[sYour Answer HerAe]
 As of today I have received no response to my email semt to Mr. Dan J**, District Manager of P.C. Richards whom I was told to contact by you
 Below is a copy of the attachment : email dated July * 2015.  Appreciate your contacting me to let me know how to proceed.  Thank you for your attention to this matter.  [redacted]
 Dear Mr. J**, As per correspondence received by me from the Revdex.com Serving Metropolitan New York  regarding the above-referenced complaint I filed against your firm I have been instructed to contact you as District Manager for the store located on [redacted]  in Manhattan you will be able to assist me with this issue.I can be reached at [redacted]. Look forward to speaking with you. Sincerely, [redacted] telephone:  [redacted]email:   [redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]we were told that, the last repair in October. sorry if we don't believe them, it's one  lie after another. ONE of the sad parts of this is we never received a phone call from anyone person to see how we feel about one bend over after another. today I got a call from a gentleman, who might understand our issues with the way things are being handled. I did call their [redacted] number to be told as long as it's fixable we won't replace it. why do you talk to people like they are stupid. anything can be fixed over and over. you can pull a car out of the junk yard and fix it like new. that statement made me not want to talk to her anymore, I asked her to have her boss call me to maybe talk to someone who can make a decision, that was the one and only call I got through this whole thing.so no repair at this time will be done.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]