Peco Energy Company

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The number provided is a generic number with no [redacted] at the numberWas directed to customer service and then disconnectedNo response from PECO at all and am just getting the run aroundThe responses provided here are only being sent in order to satisfy the need to respond on the Revdex.com siteHuge problem still exists and is not being addressed at all Regards, [redacted] ***

Good Morning Ms [redacted] , Company records confirm face="Calibri">PECO has addressed this issue with you and has advised you of their position in accordance with the appropriate PUC regulations If you are not satisfied with PECO's response, it is your right to contact the PUC at ###-###-####Thank you

Good Morning, Company records confirm your concerns were addressed on 8/19/when you came into the company's main office building and posted paymentIf you require additional assistance, please contact us at ###-###-####Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I have still been waiting for unusually long period10-i received a call about placing me on a payment plan but when I called back I never was answeredCalled multiple times with no responseThen I find out the license was sent to wrong dept, so wednesday 11-i resent the info and the service agent was very nice and told me that is what they are waiting for and then they can proceed with a payment plan and get service turned onCalled today 11-6, the license was submitted but im now getting told I have to wait another business days for them to "review" the informationThat will place my service turn on sometime next week and I already have gone two weeks without power.' I have money to pay these people but for the love of god they can't give me a straight answer or just get this resolved quickly Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Good Afternoon, An email was sent to the appropriate department on 12/21/in regard to your concernsIf you need further assistance, please feel free to contact us at [redacted] Thank you

PECO turned off my gas service because they said they needed to do maintenance on the meter The meter is on the outside of the house They did not notify me before turning off the service Although they said they sent a letter, I did not open the letter until my bills were due at the end of the month The letter said services would be turned off weeks before the date I was reading the letter Because I still had electric service I thought the letter was sent to me in error I didn't realize it was gas service alone that was being turned off They said they called, but we didn't receive any voice mail messages I didn't realize there was a problem until we tried to turn our gas heater The heater is the only utility that uses gas They have now charged $to turn my gas back on I actually have a credit balance on my account and have never paid my gas or electric bill late in the over 20+ years I've owned this house It has taken days to work with them and I've been without heat This is not a good way to treat an honest customer that pays consistently on time If they had attempted to do the maintenance they needed to do on the outside of the property and left a note, this wouldn't have been a problem If they had called and left a voicemail message this would not have been a problem If they had sent a certified mail explaining what they needed to do, this would not have been a problem If anyone can tell me if there's another way to make sure this complaint is heard, I would appreciate a contact Even though I had a credit balance on the account, they still treated me like a delinquent They insisted I pay an additional $before they would send someone to the house to turn on heatIf there was a choice, I would switch to another gas supplier I have no choice Therefore, there's no need to treat a customer with respect The people on the phone were very polite and I don't envy their job I hold PECO management 100% responsible for very poor policies that leave their customers without heat

Good Morning Ms***, Per our conversation this morning, payment terms have been processed as a courtesy in monthly installments of $in addition to your budget billing of $for a total of $Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Because everytime I had contacted peco, they have ignored my request for putting me on a budget or offering me any helpNow they illegally put my account into collections, reported to the credit bureau and wrecked my otherwise perfect creditAnd NEVER, NEVER, NEVER, told me that my account would be put into collections!I WILL NOT waste my time getting lip service from pecoBesides that, I have jobs now and have no time to take out my VERY busy day to spend to talk to them and get the same god damn result!I EXPECTED THE Revdex.com TO FIX THIS CORRECTLY! I am going to sue for emotional damage and damange to my credit!ALL I WANTED WAS PECO TO TAKE MY ACCOUNT OF COLLECTIONS, REFUND ME THE DAMN LATE FEES THEY KEEP CHARGING ME UNJUSTLY AND REMOVE ALL THE NEGATIVE INFO THEY SUBMITED TO THE CREDIT BUREAUTHEN I WANT A LETTER STATING THAT THEY HAD DONE SO, SO MY CREDIT WILL BE CLEAN AGAIN, LIKE IT SHOULD OF BEENI HAVE HAD NOTHING BUT NIGHTMARES WITH BILLING WITH PECOI AM TIRED AND VERY ANGRY THAT I HAVE TO TAKE TIME OUT TO DO THIS, THAT THIS IS TAKING UP SOO MUCH OF MY TIME AND CAUSING ME SOO MUCH STRESS!JUST DO WHAT I ASK, DON'T INCONVIENANCE ME BY HAVING ME TO TAKE TIME OUT TO CALL THESE PEOPLE! I PAY THEIR SALARY, THEY SHOULD BE CONTACING ME! AND USE EMAIL ONLY!IF YOU CAN'T DO THAT THEN I WILL GET A LAWYER WHO WILL! I'M HAD ENOUGH OF BEING TREATED LIKE CRAP! Regards, [redacted]

Good Morning [redacted] , Please contact the company at ###-###-#### for a more detailed billing explanation and to possibly have a technician visit the propertyThank you

Good Morning, Company records confirm service has been established in your name effective 12/05/Thanks

Good Afternoon Ms. [redacted] , Company records confirm you spoke with a supervisor on 4/20/16 and your issue was resolved(med cert approved). You stated you were satisfied. Thank you.

Good Afternoon,
Please contact the company at ###-###-#### to discouss your account in detail and your request for a credit of $A credit is not guaranteed, but please contact us at your earliest convenienceThank you

I tried to contact the company PECO Energy at the number they providedHowever The person there had no information about my complaintI want the company to issue a statement credit and to fix the billing errorsPECO The company needs to respond through the Revdex.com and not expect me to keep calling customer service

Good Morning Ms***,
PECO has addressed this issue with you and has advised you of PECO's position in accordance with the appropriate PUC regulations. If you are not satisfied with PECO's response, it is your right to contact the Public Utility Commission(PUC) at ###-###-#### or
by writing to the following address: Pennsylvania Public Utility Commission, ** ** *** ***, Harrisburg PA 17105-Thank you

Good Morning *** ***,
Company records confirm you spoke with a representative on 1/5/and appears your concerns have been addressedIf not, please contact our office at ###-###-#### to discuss your concerns in detailThank you

Good Afternoon,
You filed a PUC complaint on 10/15/under case number ***Decision rendered on 11/5/14, which stated PUC Decision - 11/05/- CASE DISMISSED PER ***(D); THE COMPANY REPORTED THAT PRIOR PUC PAR, ISSUED ON 9/30/2013, BCS# ***, HAS NOT BEEN SATISFIEDTHE
CUSTOMER CLAIMED CII BUT FAILED TO SUBMIT ANY DOCUMENTATION TO SUPPORT THEIR CLAIM..BCS #*** closed PUC rights not given to customer
You may contact PECO at *** to discuss your concerns in detail
Thank you

Good Morning,
Please contact our Claims Department at ###-###-#### to discuss your concerns in detailThank you

Good Morning,
Company records confirm the account was placed on payment terms on 10/7/If you have further questions and/or concerns, please contact our office at ###-###-####Thank you

This is the response for ID# ***
I contacted the customer and advised her that the complaint was assigned to the appropriate department and also that she would be contact by a representtiave to address her
concerns