Peco Energy Company

Good Afternoon [redacted],
Company records confirm you spoke with Ms. H[redacted] on 1/7/15 in regard to your concerns and they were addressed. If you you need further assistance, please call ###-###-#### and ask to speak with High Bill Representative Ms. H[redacted]. Thank you.

Review: I have had my home energy service with Peco for 19-20 years, my service has never been shut off. I have been late a few times, and put on various payment agreements. For a few months Peco has been charging me additional deposits on my bill, that I am having problems paying, for a total of $245.00. I have had this happen once before, what they do is take a percentage of your bill and somehow figure an amount that they add to each bill. After you pay ontime for a year, you can request that money back, or to be applied to you balance due. This just does not sound right to me, if I am having problems paying my monthly bill, the average is about $130.00 per month, why or how can they keep adding additional charges to my bill? I have called several times to discuss, and have been told "that is their policy" - I was told that they are sanctioned by Public Utilities, and that is the way that it is. This is horrible, they will keep my money for a year, it is almost double the amount of my normal bill, and then THEY will collect the interest on that money. (I wonder how many people that they do this too?) If I am having problems paying my bill, but have always managed to pay and have never been shut off, how can they keep adding more of a balance or fees to my bill? Thank you for your help with this matter.Desired Settlement: I would like to see someone investigate this matter, how many people does this involve? I would like the deposits that have been charged (and paid) applied back to my account. I don't want to have to wait a year, or until they see fit, to give me my money back. This is for deposits that they collect on each bill, not a charge for any services rendered. It just does not seem like the correct way to do business to me. Thank you,

Review: In 2013, Peco engaged with [redacted] to change out residential electric meters. I quickly set up an appointment and had my meter changed. The repair technican noted that I had two meters (the usual as well as a disconnected offpeak meter). The repair technician noted that I needed to take no action on the offpeak meter since it was disconnected and as homeowner for 10 years and hadn't used it, that was good enough for me. Fast forward to this year. I am receiving menacing letters and calls from [redacted] to take care of my meters and as late as Friday, two letters that my electricity will be shut off in 10 days for failure to take care of my meter. This year, I have spoken with 3 [redacted] customer service reps who each assured me that they would make a note in my file, talk to their supervisor and end this harrassment. They agreed that I should not have to take any action. In 2nd call this year, the customer service rep said they would call if there was a problem. It has been 1-2 weeks, and still no call. On my last call on 9/13, the customer service rep said that her manager was not working on a Saturday and the manager would call me on Monday. With the run-around and their complete inability to get their act straight, I am filing a Revdex.com complaint.Desired Settlement: Apology as well as end to the harrassment of calls and letters.

Business

Response:

Good Morning [redacted],

Please contact our office at ###-###-#### to discuss your concerns in detail. Thank you.

Review: actt #[redacted]

I am on unemployment and my wife is currently unemployed. I faxed all of the proper paper work to be put on a payment arrangement and I also paid the 35.00 to start it. I received a shut off notice after the payment arrangement was set up. ii am beyond livid and need this problem taken care of.Desired Settlement: to be put back on a payment arrangment like agreed and not to have my service turned off

Business

Response:

Response to ID#[redacted]:

Request was processed to reinstate customer on payment azgreement.

The customer can contact credit @###-###-####.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

acct # [redacted] we have previously received a shut off notice after making a huge payment and sent in a complaint. after the complaint we have received a bill with a zero balance. I called to double check to make sure this was valid and the customer care rep told us this was correct. after continuing to pay our bill we have received another shut off notice and a balance of 961.60. please help us we were lied to once again and feel this is very unprofessional.

please just have our balance back to the normal amount.

Regards,

Review: I have complained to peco for months about not receiving my bill or having issues logging into my account. I made all the ness art payment and now the aug payment was due and I didn't receive it. So now the want to add a 360 deposit charge which I think is refi couloirs. I call and spoke to several managers and just kept getting transferred. Now a manager was suppose to call me back and I have not heard anything. I offered to pay my bill right then and set up automatic payment. They told me no but they can set up a payment plan if I qualify. It's not fair they can treat people this way and get away with it since there is no other providerDesired Settlement: Deposits charge removed and set up auto pay for the payments so I will never be [redacted] again

Business

Response:

Good Morning **. [redacted],

Please contact our office at ###-###-#### and request to speak with a manager in regard to your concerns. Per documentation on your account from 8/27/13, you are to receive a returned call from a manager. Please allow 24 - 48 hours. Thank you.

Review: I have attempted to get electric service turned on and placed in my name for almost a week now. I faxed in the requested information on 07/12/14. PECO acknowledges receipt of the information on 07/14/14 and informs me that it may take up to three days to review and receive a call to start service. As of 07/18/14 (5 days) I have yet to receive a call and power remains off to my property. The basement area is being damaged due to no power to the sump pump and I have notified PECO on all of the correspondents of this fact.Desired Settlement: I want them to turn power on to the property and begin to bill me. I have outstanding credit and I have been a longtime customer of theirs in good standing.

Business

Response:

Respond to ID#[redacted]

The service at [redacted] in [redacted], PA has been initiated in the name of [redacted], effective 07/18/14. If there are any other concerns the customer can contact the company at ###-###-####.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Review: I established my account with PECO aproximately a year ago and never missed a payment for over a year. I began to receive letters saying that they needed to gain access to install new meters inside the residence but they were unable to gain access. Since they were not able to gain access inside the residence, claiming that they wanted to replace the meter, they stopped sending monthly bills begining in January 2014 so the bills could not be paid. As a result they were able to create a debt on the account and proceeded to implement shutoff procedures. Up until this point there was no debt on the account. Now they threaten to end service because I have not provided income information after not missing any payments for over a year and never late. I feel that it is unethical for them to use such a tactic to gain entry into the residence. If they sent the bills every month for a year, why stop sending bills and then say that "your account is past due"? And on the past due notice and "requirement for income information" there is no amount of balance due recorded on the notice: Dated; March 13 2014. The debt on the account was deliberately created by PECO.Desired Settlement: For the months that were not billed to the account I think the past due status should be voided and to commence to send bills for the account starting in March 2014.

Business

Response:

Good Afternoon **. [redacted],

You enrolled your account in our E-Billing Option on 11/27/13. E-Billing provides customer's the option of having the monthly bills delivered via e-mail. Once enrolled in the program, the bills are no longer delivered via postal mail but by e-mail only. The email address provided for delivery at the time of inception was [redacted]. Also, contact or AMI Department at ###-###-#### to schedule an appointment to have the meter changed. Thank you.

Review: PECO ENERGY SUBMITTED ME A REFUND CHECK FOR $583.62 ON 06/30/2013 FOR AN OVERPAYMENT. [redacted] HAD PAYED FOR MY BILL AND ALSO A CHECK WAS SENT FROM MY SETTLEMENT COMPANY FOR THE BILL, DURNING THE CLOSING AT SELL OF MY HOUSE. I CASHED THE CHECK FROM PECO, THEN ON 07/18/2013 PECO RETRACTED THE CHECK AND I AM RESPONSIBLE FOR THE BANK FEES AND THE RETURNED CHECK FEES THAT ACCRUED. WHEN I SPOKE WITH PECO,OPERATOR- **#[redacted] STATED THAT THE CHECK WAS GAVE TO ME IN ERROR AND THAT [redacted] IS TO RECEIVE THE REFUND MONEY. WHEN I ASKED TO SPEAK TO A MANAGER I WAS INFORMED THAT SHE WAS OUT OF THE OFFICE AND WOULD RETURN MY CALL. HER NAME WAS [redacted] IN WHICH I NEVER RECEIVED A PHONE CALL BACK. MY CONCERN IS THAT I WAS APPROVED FOR THE GRANT. WHY AM I TO PAY THE GRANT BACK? IT WASNT A LOAN, BUT A [redacted] GRANT. SO THE MONEY AND THE FEES ACCURED FROM PECO RETACTING THE CHECK SHOULD BE PAID.Desired Settlement: MY FULL MONEY REFUNDED AND THE BANK FEES.

Business

Response:

Good Afternoon **. [redacted],

I see that you spoke with a supervisor today and advised the refund was the result of a [redacted] payment. The funds were returned to [redacted] and do not warrant a refund to you. If you have any further questions, please contact us at ###-###-####. Thanks.

Review: I just moved into an apartment and upon arrival saw that there was an overdue bill owed to peco for months prior to my occupancy of the apartment. After finding this out I called to try to remedy the situation an was told there was nothing they could do about the shut off notice and my electric would be shut off for 3 days for a bill that I did not inquire. I sent the proper paperwo. Went out of my way with no success in fixing the situatuon. This is not fair to me nor my roommmate that we have to suffer for another persons actions.Desired Settlement: I want my first month to be free of peco billing

Business

Response:

Good Morning [redacted],

What is the unit number you and your roommate are occupying?

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Good morning,

We are in unit/apartment [redacted]

Review: We originally had a second electric meter (off-peak rate) which was removed by an electrician in April when he installed a generator. He notified PECO and they removed the meter. We noticed that we were still being charged a $1.75 charge each month for a second meter.My wife contacted PECO and spoke to William on July 11 and said he would put in a billing order. When we paid our bill we paid the total less $1.75. The next bill reinstated the $1.75. My wife then spoke with Alicia on August 12. We are no longer getting charged for the second meter, but they will not remove the $1.75 and are now charging us a late fee for it. We want them to remove the unwarranted charge and the late fee.Desired Settlement: We want them to remove the existing $1.75 charge and the late fee and stop carrying it forward.

Business

Response:

Good Morning,

Please contact us at ###-###-#### to discuss your concerns in detail. Thank you.

Review: I was on the cap rate program and admitting my own fault I paid it late, so I received a shut off notice I did ask her a couple more days to pay the bill. When I called back to a female, I was told no they wanted payment in full to take the shut off notice off. Drove myself crazy to come up with that kind of money with a sick child. Pay it, call back a gentlemen answers I explain to him what happened he then tells me you only need to pay 212.00 to go back on your cap program. I explain what I paid and he tells me he can't stop the shut off notice. Seriously I just lost everything to keep electricity, I'm dealing with my son with autism and cancer and they won't stop a shut off. What kind of service is this? I was outraged that I was told he couldn't stop the shut off and then preceded to tell me if I'm lucky They won't make it to my house. What the heck is going on? Then I'm told a day after something about payment and still have a shut off. I wish we had someone else to offer electricity so I wouldn't have to deal with Peco again!!! I'd like to know why at this point I feel as though I'm being picked on.Desired Settlement: I'd like the shut off notice to be removed and this nonsense to stop. People fall on hard times it doesn't mean we have to be kicked while were down.

Business

Response:

Good Morning [redacted],

Please contact our office at ###-###-#### to discuss your concerns in detail. Thank you.

Review: I was formerly a PECO customer, but terminated my service in 2010. Now, I have purchased my home and need PECO service once again. I was aware there may be an oustanding balance, but PECO has sent me a bill that I feel is full of unethical, exorbitant penalty fees. From the itemize bill I received from PECO there are now over $1000 in late fees assessed on my account.

I spoke to PECO regarding waive a portion of these feels, I rep said they would consider it, but returned to the phone with a denial. Since 2010 I haven't heard from PECO regarding this balance and was unaware the account would continue to accrue late fees. I provided PECO with a updated address and my phone number has not changed. I feel it is abusive for a company of this size to try and collect upwards of $1000 worth of late fees from a customer.Desired Settlement: I certainly understand that I am responsible for bringing this account up to date. I have worked very hard over the last year to handle past debts, and am ready to address this large outstanding balance. However, I would like PECO to serious consider my request to adjust, or waive, the late fees billed on this account. My current balance is over 3,400, which is more than my monthly income. I am certainly understand my responsibility to this balance, but am requesting that PECO assist me in some manner to address this large balance, especially the portion that is not directly tied to services used.

Business

Response:

Good Morning [redacted],

Please contact our office at ###-###-#### to discuss your concerns in detail. Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I've contacted your payment arrangement line previously and have not been satisfied with the information presented. I am requesting someone from PECO executive services team contact me to discuss and resolve this. Your general service line will not do.

Regards,

Review: In july of this year I came home and discovered the food in my refrigerator was spoiled. The power had apparently gone out. I am not sure for how long but all of the clocks were blinking. I was gone from my home for two and a half weeks on vacation which is why I do not know how long the power was out. The fridge was properly sealed i.e. closed but when I opened it I discovered all of the ice cream was melted and the rest of the food in the fridge was spoiled. There was a pool of icecream at the bottom of the freezer that had refrozen. I filed a written claim with peco and I never received a return call or letter from them. I left several messages over the next several weeks since and have not heard back via telephone. I would like to be reimbursed for the food that spoiled in my refrigerator. The approximate cost is $300 and I sent them a detailed invoice of everything that spoiled via US mail. Thank you for your help in this matter.Desired Settlement: I would like to be reimbursed the 300 dollars of food that spoiled in my refrigerator.

Business

Response:

Good Afternoon **. [redacted],

A claims form was mailed to you on 7/6/13. In case is it was not received, an additional form was mailed to you today, 9/5/13. Please complete the form and send it back to the company. Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

PECO has not offered to resolve this matter. Instead, they are asking me to complete a claims form that I have already completed and mailed back to them in July of 2013. If PECO had bothered to read my original complaint they would know that I have already filed the claims form that they are now asking me to refile. I called repeatedly over the last two months (over ten times) and left numerous messages to follow up with the claims form which included the itemized list of damages. The phone number of the claims department is never answered and messages are not returned. Nobody has followed up with me until I had to file this complaint. PECO has shown their disregard for customer service. As I stated in my original complaint I am asking for a refund of the money spent on the food that has spoiled in my fridge during the power failure which is $300. I should not have to repeat filing of the claims form at this time as I have done my due diligence in this matter in July. I would like for PECO to resolve this matter quickly. Thank you for your help in this matter and I look forward to hearing back from you.

Regards,

[redacted].

Consumer

Response:

I have attached a copy of the addendum that I sent to PECO. This totals $301 dollars. Their form was in lined list format and there was not enough room to list the items that spoiled on it. Thanks so much for your help in this matter and I look forward to hearing back from you.

Business

Response:

---------- Forwarded message ----------

From: <[redacted].[redacted]>

Date: Fri, Oct 18, 2013 at 8:52 AM

Subject: FW: [redacted] | ID # [redacted]

To: [redacted]@myRevdex.com.org

From: [redacted]:(PECO)

Sent: Friday, October 18, 2013 8:49 AM

To: '[redacted]@mybb.org'

Cc: [redacted]:(PECO)

Subject: [redacted] | ID # [redacted] RE: PECO Claim # [redacted]

Food Spoilage Request

Ratepayer: [redacted]:

Please be advised that PECO Energy Company conducted an investigation into **. [redacted] claim for food spoilage as a result of an alleged power outage. A review of our records failed to identify a loss of electric service to the above listed property over the described time period of June 23 through July 6, 2013.

Based on the results of the investigation, no consideration could be granted towards his reported claim request.

If I can be of any further assistance, please feel free to contact me. Thank you, [redacted]

Senior Claims Case Manager

Claims Division

PECO Energy Company

[redacted] This e-mail and any attachments are confidential, may contain legal,

professional or other privileged information, and are intended solely for the

addressee. If you are not the intended recipient, do not use the information

in this e-mail in any way, delete this e-mail and notify the sender. -EXCIP

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: There was no other reason for the food spoilage other than electrical failure during the time in question. I am an Electrical engineer as well as a physician and the refrigerator is working in proper functional condition. In addition, the reports from my neighbors indicate there was a power failure that could account for the food spoilage. I would like PECO to re-evaluate this claim otherwise I will seek another remedy for my grievance. Thanks so much.

Regards,

Business

Response:

Good Morning **. [redacted],

At this time, your claim has been denied. You should have received notification from the Claims Manager, [redacted], informing you of the denial. Please accept our apologies for any inconvenience this may have caused. Thank you.

Review: In April of 2013, in the area of [redacted], Pa a generator owned by PECO fell from its utility post causing outages in the area, also resulting in damage to my furnace causing it to be inactive. I've reached out to Peco on numerous occasion to get some type of resolve, but to no avail, finally after numerous complaints I finally had someone show to my home claiming that they were from Peco here to check on the furnace, June of 2013 (2months later), which I received no documentation for just a verbal note of if the issue isn't electrical nor gas related there is nothing that they could do for me. Not being satisfied with the outcome I continued to call Peco numerous time even going to the main office on occasion all the no avail, but with the same message of if the issue isn't electrical nor gas related there would be nothing that they would be able to do for me. So after threatening to go to the Revdex.com I receive a call from Peco offering me a monetary amount in which I refused because I would prefer my furnace to be fixed.I have a 4yr old and now a 3wk old staying in my home and with the winter months approaching I'm at a halt because I have no heat in my home.Desired Settlement: Either repair the furnace or replace it

Business

Response:

Good Morning **. [redacted],

Please contact our office at ###-###-#### and request a claims form. Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Peco failed to send me a claims form and email as they stated to me over the phone in a reasonably amount of time. I feel as if they were stalling the process hoping that I would forget it.

Regards,

Business

Response:

I am rejecting this response because: Peco failed to send me a claims form and email as they stated to me over the phone in a reasonably amount of time. I feel as if they were stalling the process hoping that I would forget it.

Good Morning [redacted],

The company apologizes for any inconvenience you experienced when requesting a claims form. The company in no way was stalling the process hoping that you would forget about the claims form. A claims form was mailed to you today(9/4/13) at [redacted], PA [redacted]. Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Peco has still failed to send out the claims form as stated." A claims form was mailed to you today(9/4/13) at [redacted], PA [redacted]. Thank you."

The winter is approaching fast and I still haven't heard any good news from Peco concerning my issue. It has now been approximately five months since the initial incident and I still havent had any results. I plan on continuing to report to the Revdex.com until I can get some type of results and even farther if I cant. (Side Note) This is the second time I had to request a claims form through the Revdex.com and still I have no results.

Regards,

Business

Response:

Good Morning [redacted],

The claims form was mailed to you on 9/4/13. I will send another today, 9/16/13. It was mailed to the service address so I'm not sure why you are not receiving it. Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Peco has still failed to hold up their side of the agreement, I still haven't received the claims form that they twice told me they were sending out since Revdex.com was involved. I know there isn't an issue with my mailing address because I recently received my bill as well as a cap form from Peco but no claims form. I will continue report to the Revdex.com but if I can't get results my next step is to take legal action. I can't go without heating in my home I have a child under the age of 5 and occasionally I baby sit children under the age of 1 and without heat I would be jeopardizing the children's health, which is not cool nor acceptable.

Regards,

Business

Response:

[redacted]11:26 AM (28 minutes ago)to me

Good Morning [redacted],

Attached, you will find a copy of a claims form for [redacted]. I also mailed an additional one today.

Thanks.

**. [redacted]

Analyst, Customer Relations East

PECO an Exelon Company

2301 Market Street, N5-7

Philadelphia, Pennsylvania 19101

Phone: [redacted]

Email: [redacted]

Business

Response:

Good Morning [redacted],

Claims forms have been mailed to you. An additional form has been sent on 9/30/13. You should receive it by the end of the week. Thank you.

Peco provides the WORST customer service I have ever dealt with. I spoke to them at the end of July to confirm a payment, which they said would be processed the following week. They also confirmed at this time that I was set up for auto-pay.
I never heard anything from them until the week of September 21st when I received a payment cancellation notice and removal from auto payment. Over the past 3 months my bills have now amounted to over $400.
Today was the second time I spoke with Peco and again I received HORRIBLE customer service on the phone. They do not listen to the question you ask and constantly speak over you. If there was another electric company I could use, I would switch immediately. It is unfair that you have to deal with them and have no other company to choose. Since the Philadelphia area is forced to use Peco, they should have a customer service requirement because each time I've called I've been passed to at least 3 people, all of which were rude and unhelpful.

Review: I have paid my Peco bills on time for the last 6 years. I rent an office at the [redacted], PA. On October 1, 2013 I switched offices from suite 2* to suite 5. I continued to pay my monthly bills for suite 5. Then, for some reason on a bill dated 8-20-14 I received a bill for an outstanding balance of 832.43. Peco has not been able to give me a understandable reason for why I owe this bill. I requested an investigation into this matter on 9-29-14 which is apparently underway. Then, yesterday (9-30-14) I received a notice from PECO that they will shut off my electric on October 9, 2014 if I don't pay the 832.43. When I called about it the customer rep was very rude. She did tell me that they will not shut off my service during the investigation period on one month. I asked for a faxed, signed letter that they will not shut off my service and she told me that she would not do that. I believe that this is a reasonable request and they would not consider it. PECO needs to step up and train its workers in proper customer service and how to respond to reasonable situations like mine.Desired Settlement: Waive the $832.43 that they say I owe, apologize, and put in place a better customer service training program.

Business

Response:

Good Morning,

Please contact our office at ###-###-#### to discuss your concerns in detail. Thank you.

Review: To whom it may concern,

I've been a PECO customer ever since I could have a place of my own and what sucks about that is that I have NO SAY in the matter. There's one minor 5-7 minute storm and that knocked out my power for 12 hours and counting. This isn't the first instance this has happened and I'm sure it won't be the last. Aren't those guys in the service industry where customer opinion matters? During this power outage, I could barely sleep more than half hour at a time because it was absolutely hot. What happens to all the food I have in my fridge which is probably going to get bad? Yet, I see my electric bill go up on a monthly basis and don't remotely even see a correlation to the customer service I have received.

How about maintaining their lines? Maintaining the trees for a change. As an electrical engineer, I know a thing or two about power. So how about instead of having their trucks and sub contractor trucks just joy riding all day, they actually do some maintenance. Is it too much to ask for them to have better infrastructure? How about they invest some there? What does Asplundh do? Absolutely nothing most of the time. So far this year, I've been without power for a week and had multiple short outages. If I was ever this bad at my job, I wouldn't have a job. Should I expect reimbursement for my groceries and all the food I have stored? I am furious at the service I'm receiving and lack of customer service. This is the 21st century, and I like most people have a platform to voice my opinion.

Sincerely,

PavanDesired Settlement: I demand reimbursement for spoiled goods and I demand an apology from PECO.

Business

Response:

This is the response for complaint ID#[redacted].

I called the customer at ###-###-####. A message was left on customer's answering machine apologizing for inconvenience ; however the outage was due to weather condition. I left my contact information if they had any other questions.

A claim's form was mailed for possible reimbursement for the spoiled food.

Consumer

Response:

------- Forwarded message ----------

From: Revdex.com of Metro Washington DC <[email protected]>

Date: Fri, Aug 15, 2014 at 8:59 AM

Subject: Fwd: Requested Form

To: [redacted]

---------- Forwarded message ----------

From: [redacted]

Date: Fri, Aug 15, 2014 at 8:34 AM

Subject: Requested Form

To: "[email protected]" <[email protected]>

My complaint ID is #[redacted] and this is what I got back.

Review: Since the winter of 2013 I have been calling PECO trying to get someone to come out to my property and replace my faulty gas meter. Every time I call they ask me if I smell gas, if not, then I'm told its not an emergency....but they always schedule an appointment for a service person to come out. My last scheduled appointment was on May 3, 2014 from 8a-12p. Of course once again, nobody shows or calls! My original appointment before that was for April 26, 2014.....this appointment I had scheduled for weeks prior to the date and last week someone actually showed up, but it was a service man for the electric meter NOT the gas meter which I have been calling about for so many months! I have never ever called about an electric meter. I don't need an appointment for that because the electric meter is accessible from the outside of my property, unlike my gas meter, which is located on the inside of my property.....the reason for me having to be there to let someone in. I have spoken to so many representatives over these many months and everyone is so incompetent. Reps put notes in the system about everything else, but nothing is in the system about them scheduling me for appointments! I call and ask what happened and I'm told, oh maybe they are just running late....you are still scheduled in the system! NOT! My time was completely wasted for months! I hate being lied to and I hate when people cause me to lose money that I could have been making at work instead of sitting at home waiting for nobody to show up! If the noise that is coming from this gas meter causes something terrible to happen, then PECO will definitely be to blame because I've tried to have it replaced numerous times.Desired Settlement: For many months representatives at PECO have scheduled me for appointments to get my gas meter replaced and someone needs to make that happen. There is absolutely no respect in wasting a customers time and money. There needs to be some type of courtesy by providing me with a phone call and/or an email explaining the problem with this issue.

Business

Response:

Good Morning [redacted],

Please contact our office at ###-###-#### to schedule a meter maintenance appointment for the gas meter. Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have already called PECO a dozen times and scheduled appointments (did anyone not read my original complaint). I never received a phone call or nobody never ever came to my property to change my gas meter, so why would I waste my time again calling just to get nowhere?? I said that someone needs to contact me so I can know for that someone will come out and replace it, yet that still has not happened.

Regards,

Business

Response:

Response to ID#[redacted]

I called the customer on 06/23/14 @ 1:58PM. There was no answer. A letter was sent however it was for the electric meter chnage appointment

The customer can contact [redacted] @ ###-###-#### to schedule a gas and electric meter chnage appointment.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I will call the number given to make an appointment to change the gas meter.

Review: Company has refused to activate electricity at new address, claiming a past due balance $2500.00 which is not correct. Balance should be about $575.00. As I am a diabetic and need my medication to be kept cool, their refusal to activate the electricity has delayed my move.Desired Settlement: Investigate to see that a Studio Apartment 25X30 cant generate 2500.00 with of electricity in a 9 month period. Balance should be about $575.00.

Business

Response:

Good Afternoon [redacted],

You currently have an active PUC complaint.

Service was in your name at [redacted] from 5/28/10 to 4/1/11. Service was forced out of your name when a new customer applied for service effective 4/1/11. Final bill rendered in the amount totaling $2,439.03. Final bill was not paid and the account was charged off in the amount of $2,565.32.

On 3/1/13, you contacted the company requesting new service in your name at [redacted]. You were advised you have an outstanding balance of $2565.32 that must be paid prior to new service being established.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: My PECO account # [redacted] issue goes back to May 05, 2012 to present

PECO is threatening to turn off my lights within 10 days for a payment of $1,624.13. I have been trying to get them to work with me since May 05, 2012 since I was laid off from my prior job and have been working various jobs to make income. I have always communicated with PECO in reference to my issues with losing my jobs and trying to pay my bills. Peco put me on a budget plan for $170.00 which I had no problem paying until my job loss back in April 2014. Later PECO place me on another budget plan in the amount of $278.00, was very difficult for me try to afford to pay.

On April 23, 2014 I forward and complain over to the PUC by the way on the internet in reference to my utility bills being too high with PECO Electric Company on September 09, 2014. I later received a letter from Public Utility Commission BCS No. [redacted] explaining the customer's new budget amount will be in the amount of $301.00 that will start on October 01, 2014 PECO has decided to backdate the amount of 301.00 times backwards now my bill has tripled the amount that I owe.

I explain to them that I’m having problems trying to pay the old budget amount $278.00. PECO sent me another invoice with a new budget arrangement in an amount of $301.00. I am still having difficulty trying to pay the $278.00. In addition, I also sent in a medical evaluation form because my wife has asthma. To me personally, they didn't even care or look at your situation. Now I have to try to figure out how to come up with $1,624.13 within 10 days shut off notice of them cutting off my electric.

On Saturday, November 15th, 2014 I received a shut off the letter from the Philadelphia electric company in response to turning off my Electric within 10 days for the amount of $1592.42 and on Monday, November 17th, 2014 I received another invoice from the fall off at Electric Company in the amount of $2006. 68 I am so confused on what to pay none of this makes any sense to me at all.Desired Settlement: Correct the problem and stop trying to nickel and dime to customers from people who are not paying their bills, half of people are having a hard time with their bills PECO needs to be more understanding with the economy the way it is and people losing jobs left and right and for the ones who are barely making it ends meet needs to be more understanding and appreciative, I have never disputed the payment of $170.00 for my budget I never had a problem paying that instead PECO want to overcharge me.