Peco Energy Company

Good Morning ***,
Based on our records, you were speaking with MsChandra H*** in regard to your concernsMsH*** advised you to contact her directly should you have any questionsPlease contact her directly at ###-###-#### to resolve your issue(s)Thank you

[To assist us in bringing this matter to a close, you
must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Called generic PECO number and was provided no information on my caseOperator tried to get me to pay the bill as an admittance of fault and when I explained that I was disputing the amount they acted as if they didn't realize that I was disputing anythingNo resolution was found, just more frustration and run around
Regards,
*** ***

[To assist
us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: This issue has been going on for months. PECO has told me several times the issue has been fixed when in fact it has notThey should compensate me for my time by giving me a statement credit.Regards,*** ***

Good Morning,
Please contact us at ###-###-#### to discuss your concerns in detailThank you

Good Afternoon [redacted],
Please contact our office at ###-###-#### to discuss your concerns in detail. Please request to speak with Supervisor, Ms. M[redacted]. Thank you.

Good Afternoon [redacted],
Company records confirm you were contacted today at approximately 11am in regard to your concerns. Please call ###-###-#### to discuss the details of your investigation with the representative that is handling your complaint. You can ask for [redacted]. Thank you.

Response to ID#[redacted]
 
I called the customer on 06/23/14 @ 1:58PM.  There was no answer.    A letter was sent however it was for the electric meter chnage appointment
 
The customer can contact [redacted] @ ###-###-#### to schedule a gas and electric meter chnage appointment.

Good Morning [redacted],
Please contact our credit office at ###-###-#### to discuss your concerns and possible payment terms in detail. Please request to speak with Supervisor Tesselina M[redacted]. Thank you.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed...

Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response....

If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com: 
 
PECO finally turned the power on to the residence. I am still dissatisfied at the delay in service and the lack of assistance provided by the customer service department. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good Morning,
Please contact our office at ###-###-#### to discuss your concerns in detail. Thank you.

Response to ID#[redacted]:
 
Request was processed to reinstate customer on payment azgreement. 
The customer can contact credit @###-###-####.

------- Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Fri, Aug 15, 2014 at 8:59 AMSubject: Fwd: Requested FormTo: [redacted]
---------- Forwarded message ----------
From: [redacted]
Date: Fri, Aug 15, 2014 at 8:34 AM
Subject: Requested Form
To: "[email protected]" <[email protected]>My complaint ID is #[redacted] and this is what I got back.
[redacted]
-- 
[redacted]

Yes, they did shut us off on 10/01/2014. We had to get another prescript from my doctor because the one they received on 9/22/2014 the doctors license number wasn't on the script. Peco hasn't honor there first agreement with us. Peco still don't send us our monthly bill,so without the bill we are charged late fees for a bill we didn't receive, from the time we filed this complaint with BBC we haven't received our bill on time. Thank You, [redacted]

This is in response to ID# [redacted]
The customer can contact our credit department @###-###-#### or CAP @###-###-#### for payment agreement.

Complaint:...

[redacted]
I am rejecting this response because:acct # [redacted] we have previously received a shut off notice after making a huge payment and sent in a complaint. after the complaint we have received a bill with a zero balance. I called to double check to make sure this was valid and the customer care rep told us this was correct. after continuing to pay our bill we have received another shut off notice and a balance of 961.60. please help us we were lied to once again and feel this is very unprofessional.please just have our balance back to the normal amount.
Regards,
[redacted]

Good Afternoon **. [redacted],
You enrolled your account in our E-Billing...

Option on 11/27/13.  E-Billing provides customer's the option of having the monthly bills delivered via e-mail. Once enrolled in the program, the bills are no longer delivered via postal mail but by e-mail only.  The email address provided for delivery at the time of inception was [redacted].  Also, contact or AMI Department at ###-###-#### to schedule an appointment to have the meter changed. Thank you.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be...

closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I've contacted your payment arrangement line previously and have not been satisfied with the information presented. I am requesting someone from PECO executive services team contact me to discuss and resolve this.  Your general service line will not do. 
Regards,
[redacted]

Good Morning,
 
Please contact our office at ###-###-#### to discuss your concerns in detail. Thank you.