Peco Energy Company

Good Afternoon,
Please contact the company at ###-###-#### in order to address your concerns in detail. Thank you.

ID# [redacted]
 
The complaint has been assigned to the appropriate department for a representative to contact the customer.   The customer ha sbeen contacted and a message wa sleft advising he rof the...

response to her complaint.

Good Morning Mr. [redacted],
Company records confirm a technician was at your property on 2/26/15 and confirmed the meter is operating correctly. If you have any further questions, please feel free to contact our office at ###-###-####. Thank you.

Good Morning [redacted],
Please contact our office at ###-###-#### to discuss your concerns in detail. Thank you.

Good Morning [redacted],
 
Please contact us at ###-###-#### to discuss details of the deposit. When you call, please request to speak with a supervisor. Thank you.

Good Morning [redacted],
Please contact the company at ###-###-#### for a more detailed billing explanation and to possibly have a technician visit the property. Thank you.

[To assist us in bringing this matter to a close, you must give us a reason why you are...

rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Good Morning [redacted],
Please contact our office at ###-###-#### to discuss your concerns in detail. Thank you.

Good Morning Ms. [redacted],
Company records confirm
face="Calibri">PECO
has addressed this issue with you and has advised you of their
position in accordance with the appropriate PUC regulations.  If you are not satisfied with PECO's
response, it is your right to contact the PUC at ###-###-####. Thank you.

Good Morning,
Company records confirm servcie was established in your name effective 9/25/14. If you have any further concerns, please contact us at ###-###-####. Thank you.

Good Morning **. [redacted],
Please contact the company at ###-###-#### to discuss your concerns in detail and to have a claims form sent to you. Thank you.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The number provided is a generic number with no [redacted] at the number. Was directed to customer service and then disconnected. No response from PECO at all and am just getting the run around. The responses provided here are only being sent in order to satisfy the need to respond on the Revdex.com site. Huge problem still exists and is not being addressed at all.
Regards,
[redacted]

Respond to ID#[redacted]
 
The service at [redacted]  in [redacted], PA has been initiated in the name of [redacted], effective 07/18/14.  If there are any other concerns the customer can contact the...

company at ###-###-####.

Good Morning [redacted],
 
Please contact our office at ###-###-#### to discust your concerns in detail. Thank you.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: after speaking to revenue management,  customer service dept, and finally past address dispute department, I was informed that my current property owner told PECO on several occasions that I was living with [redacted] at [redacted] FL, since he moved in to the apartment in 2009. This could not be any further from the truth. I was a college student in 2009, living at [redacted] PA [redacted], with my parents [redacted] and [redacted]. I also did not even meet [redacted] until I started working for the [redacted] Police Dept in July of 2012.  Public record should clearly show that I was a resident at [redacted] until last year when I got my change of address card at Penndot. I am fully capable and willing to pay for the portion of the bill starting from the time of my change of address, but it is absurd to ask anymore of me. I am in disbelief that I am being held accountable for someone else's bill due to property ownership error. The current proprerty owner's took over within the last year and have never met me until 4/3/2014 when I signed the lease. I was informed by PECO that they have to believe the property owner's, yet they are completely misinformed. Yet again, I will state: I am willing to pay the portion of the bill starting from when public record shows I moved, which is March of 2013. Why I would have to pay prior to that baffles me. I need to get on a payment plan from March 2013 and get new service started immediately.
Regards,
[redacted]

Ya I have power, it only took them 17 days to get there "verification" finished

Good Morning [redacted],
 
Please contact our office at ###-###-#### to schedule a meter maintenance appointment for the gas meter. Thank you.

[To assist us in bringing this matter to a close, you must give us a reason...

why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I have still been waiting for unusually long period. 10-31 I received a call about placing me on a payment plan but when I called back I never was answered. Called multiple times with no response. Then I find out the license was sent to wrong dept, so wednesday  11-5 I resent the info and the service agent was very nice and told me that is what they are waiting for and then they can proceed with a payment plan and get service turned on. Called today 11-6, the license was submitted but im now getting told I have to wait another 3 business days for them to "review" the information. That will place my service turn on sometime next week and I already have gone two weeks without power.' I have money to pay these people but for the love of god they can't give me a straight answer or just get this resolved quickly  
Regards,
[redacted]

PECO turned off my gas service because they said they needed to do maintenance on the meter. The meter is on the outside of the house. They did not notify me before turning off the service. Although they said they sent a letter, I did not open the letter until my bills were due at the end of the month. The letter said services would be turned off 2 weeks before the date I was reading the letter. Because I still had electric service I thought the letter was sent to me in error. I didn't realize it was gas service alone that was being turned off. They said they called, but we didn't receive any voice mail messages. I didn't realize there was a problem until we tried to turn our gas heater. The heater is the only utility that uses gas. They have now charged $80 to turn my gas back on. I actually have a credit balance on my account and have never paid my gas or electric bill late in the over 20+ years I've owned this house. It has taken 3 days to work with them and I've been without heat. This is not a good way to treat an honest customer that pays consistently on time. If they had attempted to do the maintenance they needed to do on the outside of the property and left a note, this wouldn't have been a problem. If they had called and left a voicemail message this would not have been a problem. If they had sent a certified mail explaining what they needed to do, this would not have been a problem. If anyone can tell me if there's another way to make sure this complaint is heard, I would appreciate a contact. Even though I had a credit balance on the account, they still treated me like a delinquent. They insisted I pay an additional $80 before they would send someone to the house to turn on heat. If there was a choice, I would switch to another gas supplier. I have no choice. Therefore, there's no need to treat a customer with respect. The people on the phone were very polite and I don't envy their job. I hold PECO management 100% responsible for very poor policies that leave their customers without heat.

Good Afternoon Ms. [redacted],
Company records confirm you spoke with a supervisor on 4/20/16 and your issue was resolved(med cert approved). You stated you were satisfied. Thank you.