Peoplefinders.com

We have reviewed our files and found that this customer signed up for PeopleFinders.com through a full-page offer during checkout on Classmates.com. We have attached a screenshot of the offer here. Our records show that the card information was entered again and the purchase was made for a month of...

our service at $12.45. The charge is non-refundable per the Terms of this purchase. We received your cancellation on 9/23/2015 over the phone, which is within the first 30 days. Therefore; you will not be billed the monthly membership fee of $24.95. Your membership will expire on 10/22/2015, you can enjoy all the benefits of membership until then and there will be no further billing.

We feel we have already explained how the charges came to be. PeopleFinders.com is a self-service site where users must navigate and select the products themselves online. You selected a membership product on 8/17/2014 which provided the capability to run unlimited searches and other features for a monthly fee. If your intention was to run just one search then you had selected the wrong product. Our Customer Service was available to take your cancellation at any time via the website, email or over the phone. Unfortunately, you are not eligible for any further refunds per the Terms you agreed to on Peoplefinders.com.

the customer signed up for two trial memberships online. The PF Rewards Trial was not canceled online or by phone. No refunds will be issued.

The urls provided show that the requests have already been completed. If this is not correct, the correct urls are need to complete this request.

I am rejecting this response because: THEY cancelled my membership/account without notifying me.  I DID NOT CANCEL, therefore I should either get my money back or my membership reinstated.  I would prefer getting my money back as they are responsible for the cancellation - not myself.  They have my $59.70 & I have NOTHING back from them.  Thank you for responding in my favor in this matter.  They really are a bunch of crooks (in my opinion)   Definitely - BUYERS BE AWARE!!!

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
The offending info has been deleted and Google will catch up with the deletion in a few weeks.Thanks to all and HAVE A MERRY CHRISTMAS!

I am rejecting this response because: the report given was not extensive as they say. A simple Google search provided more information, using just a simple search algorithm, than they provided me. Google search, a free...

internet search engine, provided more information than a service ,that solely deals with records and public information, provided me.

We have a self service website, It was the customer's responsibility to cancel his account which was not done until 04/14/16.

While we understand it was not your intention to enroll in our Membership as we have said our records show the option you chose on PeopleFinders.com was to enroll. You failed to contact us to cancel for six months. We have issued refunds for four months as a courtesy and there are no further refunds available to you per the Terms you agreed to online. Too much time has passed for the previous two months of Membership fees to be refunded. Feel free review the Terms of Use on PeopleFinders.com if you have any questions about refunds or other policies. We feel we have already addressed your other concerns.

Our website states that there is a $2.95 cancelation fee for the membership trial. Per our Terms Use no refund will be issued.

At the time of purchase you chose to receive a discounted price ($19.95) for your Background Report in turn for signing up for a 3 day trial to our Membership (attached Screenshot 1 and 2). PeopleFinders.com does not offer a Background Report for $14.95. This membership allowed you to...

receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Social Profile Searches – See updates on all of your friend’s social profiles in one spot•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and value•Background Reports – Contains a wealth of information about most any individual in the United States. When you order this report, our system searches through billions of records and retrieves every relevant piece of data. You had the option to cancel this membership trial at any time via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee ($29.95) on the fourth day.The charge of $24.99 is for PeopleFinders Rewards program. The PeopleFinders Rewards program allows you to receive discounted prices on the many of the reports offered on our website. This extra service is presented to our customers through a full-page offer directly after checkout (attached Screenshot 3). Users may either accept or decline the offer. PeopleFinders Rewards members also have access to-* Free self-background checks every month* Free family safety alerts show registered sex offenders in your neighborhoodWe did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99 on the eight day.Per your request over the phone on 3/14/2015 your membership was cancelled and your account is closed. There will be no further automatic billing. The charges are non-refundable per the Terms you agreed to.

PeopleFinders has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in the United States. Public records are created from a variety of sources, including phone directories,...

property records, birth and death records, magazine subscriptions and voter registration cards. Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person. At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per this complaint, and as a onetime courtesy, we will grant one refund of $24.95 for the most current month of membership.  Please allow 2-5 business days for the refund to process back into your credit or debit card.

I am rejecting this response because:I did not see such a notice nor read of one in the "terms of...

use". I did see a notice AFTER my purchase in a confirmation email from the business. Have revisited the site and do not find any mention of a cancellation fee at [redacted]

I am rejecting this response because: The company leads you to believe you are paying .95 for a phone number and then lures you into a membership that needs to be cancelled.  This is deceiving and very miss-leading especially for senior citizens on a limited budget.  Who would pay $24.94 a month for a telephone number directory?  I may not have read the luring script as I was in a hurry to get the number, however, when I realized the trap, I called immediately.  I only used their service once and never will use it again and $24.95 is a big expense for one number and no additional services rendered.  Especially when it is done in a deceptive way!

We feel we have already addressed these concerns. Please review the attached screenshots of your 7/5/2015 purchase of $0.95 (also available for your review at any time on PeopleFinders.com) of the product they selected. Note that, as we have already explained, users may choose the report one-time only for $3.95. The $0.95 product explains the $24.95 automatic billing on the initial product selection page and again on the purchase page. Additionally, please note that our you are contacting PeopleFinders.com and not PeopleFinder.com.

At the time of purchase on 12/22/2014 you chose to receive a discounted price for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email...

addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and  valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee of $24.95 on the fourth day, and for every month thereafter. Per your requests over the phone on 5/6/2015, and as a onetime courtesy, we have granted one refund for the most current month of membership. Please allow 2-5 business days for the refund to process back into your credit or debit card. Your membership is also cancelled.

Our records confirm you selected the 3 Months of UNLIMITED Reports for $38.95. You affirmatively click the check-box stating "I ... understand that my card will be automatically billed ... until I cancel." This clearly and conspicuously states that your card will be automatically...

billed. We did not receive a cancellation therefore; you were billed $38.95 every three months for the duration of your membership. Per your request over email on 10/8/2015 your membership was cancelled. Your membership will expire on 11/22/2015 and you can enjoy unlimited People, Background and Reverse phone searches until then. Given that users have access to unlimited searching and other features for a monthly fee, our Terms do not allow for refunds.

I am rejecting this response because: The girl I spoke to told me there were no other accounts, I ask and she told me.

I am rejecting this response because: the terms may have been in the fine print, but in my observation and as other have written, it is seemingly an obvious...

peoplefinders business tactic to tease the user then rope them into a contract (either an exit contract or entrant contract for continued service).  As far as the statement about "clearly" stating, this is nonsense.  Why else would so many others have so many complaints registered with peoplefinders.  I feel cheated.  I feel swindled.  Also, when a company squabbles over a miniscule amount of money over customer satisfaction, then it is again abviously a part of their business model as how they generate revenue.  Common sense should prevail with an honest company, peoplefinders seems to not be one of those companies.  They know a user stays on a webpage about 8 seconds - 20 seconds.  They have done this many times before and are in my opinion preying on the consumer.  Imagine if the next time in a [redacted] they have a sale on a side salad for only 1 penny more* with any purchase.  What a great deal!!!  It's fair. Then after your kid eats lunch you get a credit card statement for $44 from [redacted].  When you inquire they tell you that you should have seen the legend for explanation which was clearly displayed on the sign in the lobby stating:   " * a fee of $39.99 will be added to all orders or if you like we can continue the salad sale and only charge you 19.99 a month"   How would you feel about [redacted] then?  They rely on repeated business so they encourage honest customer relations so this contrived scenario likely wouldn't happen. peoplefinders is cementing everything that I feel and which others have posted based on their non-responsiveness and unwillingness to return fees which were in my opinion swindled from a trusting consumer.  Keep the money if you value the $3 (or whatever it is) over honesty.  That will further substantiate all that people are saying about the legitimacy and business practices of peoplefinders.

I am rejecting this response because:  Upon contacting my credit card company, and providing them with the explanation offered by Peoplefinders.com, I was told that, in fact, my card had been charged.  Peoplefinders.com is in error in their assessment of this situation as evidenced by the fact that my credit card company, [redacted] corroborates my version of the facts.  I also see no acknowledgement of the fact that the way I was treated by Amy was not in line with Peoplefinders.com's customer service approach.  I would like a written apology from Peoplefinders.com regarding the abhorrent manner in which this woman treated me.  Since the phone conversation was recorded, it's simply a matter of listening to the interaction to discern how rude she acted.