Peoplefinders.com

We have reviewed your account and found that an order for a search was placed by you on 2/7/At that time you chose to receive a discounted price for the report ($0.95) PLUS a three day Trial to the MembershipOur customer service was available to take your cancellation at any time via you online account manager, email or phoneThe site states "If canceled within days, pay only $for trialAfter the trial, you will be billed $24.95/month." We did not receive your cancellation until 2/11/2015, four days after the three day Trial Membership was initiatedTherefore you were billed the Membership fee ($24.95) on the fourth dayThe charge is non-refundable per the Terms you agreed toYour Membership will automatically expire on 3/13/2015, and you can enjoy all the great benefits of this service until then

At the time of purchase you chose to receive a discounted price of $for signing up for a day trial to our MembershipThis membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this monthly membership trial at anytime via your account manager on the website, via email, or via phoneWe did not receive any notification that you wished to cancel this trialThe day trial has ended; therefore, you were charged the membership fee on the fourth dayPer your request online to completely close your account on 4/25/2015, and as a onetime courtesy, we have granted one refund of $for the most current month of membership Please allow 2-business days for the refund to process back into your credit or debit cardThere was no yearly contract or $charge on your account

I am rejecting this response because: People Finders' response repeated what I said, that I had not accepted their representative's offer of credit for the most recent monthIf I had done that it would have rendered any further complaint null and voidAs I go back to their website and repeat the steps I took to purchase a report on a single person, I still see that the wording of the monthly service and charges is in very small, faded printMy argument is that it is intentionally misleading for some peopleUnfortunately I was one of those people, roped into a monthly service when all I wanted to do was purchase one reportI sincerely thought I was buying one report for $While I thank People Finder's for refunding me the most recent month, I would like to request month additional refund based on their misleading display of policies

We believe you may be confusing us with another websiteThe product you purchased on PeopleFinders.com on 2/28/was a $People Search ReportPrior to purchase, this product states it "Includes Available Full Name Current Address Phone Number Prior Residences Relatives Aliases & AKAs Age & DOB." We are sorry that you did not receive the results you were hoping forWhen you order a report, our system searches through billions of public records and collects every piece of relevant informationPeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific resultWe are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you needPlease review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies

At the time of purchase you chose to receive a discounted price for signing up for a day trial to our MembershipYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phoneWe did not receive any notification that you wished to cancel this trialThe day trial had ended; therefore, you were charged the membership fee on the fourth dayPer this complaint, and as a onetime courtesy, we will grant one refund of $for the most current month of membership Please allow 2-business days for the refund to process back into your credit or debit card

At the time of purchase on 4/9/you had the option to choose a report at the price of $or the same report at a discounted price of $in turn for signing up for a day trial to our MembershipOur records show you affirmatively selected the trial membership option This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phoneWe did not receive any notification that you wished to cancel this trialThe day trial had ended; therefore, you were charged the membership fee on the fourth dayPer your request on 4/15/we cancelled the automatic renewal of your membershipYour membership will automatically expire on 5/13/2015, and you can enjoy all the great benefits of this service until thenThe charge is non-refundable per the Terms you agreed to

We are sorry that you did not receive the results you were hoping forWhen you order a report, our system searches through billions of public records and collects every piece of relevant informationPeopleFinders pays for access to this dataThe charge is for us to conduct a search on your behalf, not to return a specific resultPeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the Fair Credit Reporting Act (FCRA) because the information is subject to availability and not guaranteed As stated in our Terms of Use, we do not offer refunds for the product you orderedThe free courtesy search will remain on your account until it is used You may elect to have that free exchange search ran at any time Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies

At the time of purchase you had the choice between a priced report at $and the same product at a discounted priceOur records show you chose to receive the discounted price ($0.95) for signing up for a day trial to our MembershipThis membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of anyaddress•Social Profile Searches – See updates on all of your friend’s social profilesin one spot•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the currentowner and valueYou were clearly and concisely notified about the trial membership and automatic renewal that comes with this discounted product on each page of checkoutAs stated, you had the option to cancel this membership trial at any time via your account manager on the website, via email, or via phoneWe did not receive any notification that you wished to cancel this trialIn fact, we have no record of any direct contact from you regarding this accountThe day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafterWe have cancelled the automatic renewal of your membership per this complaintYou have stated that you already contacted your bank or Credit Card Company and filed a disputeOften, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refundPlease allow time for your financial institution to review the charges for validityUsually this process will take a few billing cycles and they will notify you of the outcome via mailYou will now need to follow their policies and procedures regarding these charges

I am rejecting this response because: I saw only one option and it was for the I do remember the option of anextended serice plan and I rejected it

As we have stated, you would need to provide us with information associated with the charge you are referring toYou have yet to provide the information we have requested in order to locate these chargesTherefore we cannot make any changes

I am rejecting this response because I feel that I've been duped into a erroneous 3-day trial period providing outdated info along with numerous other consumers as indicated on [redacted] which lists pages of consumer complaints It was my understanding that the 3-day trial would be a $"one time" payment However, received the 1st bill in August for July charge of $and contacted Peoplefinders to dispute the charge but agreed to pay the $billed as I was advised by the rep that there would be NO further charges so I promptly paid the bill In Septreceived a 2nd bill for $and contacted Peoplefinders to dispute the charges and spoke to rep [redacted] who advised me that a credit would issued for the full amount Received the 3rd bill on October 10thfor $with a payment due date of November 10th, I then contacted Peoplefinders again to dispute the charges but was told that I had to contact my credit card company

I am rejecting this response because: if you go to their website, it's contents is not advertising what they offer, it's aledgedly misleading the public to a service thet cannot provide I appreciate the refund, however I still speak for all those that will mislead.thank you in advance

I did not see an avenue to respond directly to people finderThe reason they do not have any information on me is because I NEVER signed up for a trial with them or as a memberI just checked with my credit card company, American Express$has been charged monthly to my account since December 29, Unfortunately, I did not review my statements, however, there is nothing authorizing a deduction nor approving a membership.Please advise how I can respond to the companyThank you

We have reviewed your account and found that the product you selected was months of unlimited Background Reports at $It breaks down to $per monthThe user is presented with three Membership optionsOur records show you chose the "Months of UNLIMITED Searches $9.95/mo ($Today)" productTherefore, you were billed $Given the price for one Background check is $we can wave the remaining membership at $In conclusion, the remaining $is non-refundable per the Terms you agreed to, your account is closed and we will refund $as a courtesy

This shows the email account that set up the peoplefinders account It was the administrative assistant of our company, StL Real Estate LLC She used the following username: [redacted]

While we understand it was not your intention to enroll in our Membership as we have said our records show the option you chose on PeopleFinders.com was to enrollYou failed to contact us to cancel for six monthsWe have issued refunds for four months as a courtesy and there are no further refunds available to you per the Terms you agreed to onlineToo much time has passed for the previous two months of Membership fees to be refundedFeel free review the Terms of Use on PeopleFinders.com if you have any questions about refunds or other policiesWe feel we have already addressed your other concerns

I am rejecting this response because:I paid for a product that did not yield results Their customer service representative mistreated me

I am rejecting this response because:I rechecked my credit card statementThe phone number that they say belongs to this company in the response to my claim is the EXACT phone number listed on my credit card statementIt is impossible for two different companies to have the same number.My position now is, this company is scamming the public and should be shut down

Our records show you have already been assisted with this matterPer the supervisor call on 11/3/at 4:27pm you were refunded two charges of $as a onetime courtesyYour account with PeopleFinders.com is closed At the time of purchase on 9/25/you chose to receive a discounted price for signing up for a day trial to our MembershipYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phoneWe did not receive any notification that you wished to cancel this trialThe day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter

At the time of purchase, you had a choice to accept a special discounted price available with a monthly membership ($0.95) or the full price for the search without membership ($1.95)If you did not wish to enroll in membership you could choose the full price for one reportThe membership provides a three day trial to try our servicesOur membership service provides unlimited searches and other features for a monthly feeThis is clearly and conspicuously disclosed on the initial order selection pageThen, on the next payment information page, you were again provided with an entire section beside the total outlining the terms of the membershipThis clearly and conspicuously states that after the initial trial, unless you cancel the service it will continue monthly and the card you provided will be charged until you tell us to cancel the membership to avoid future chargesThe membership is mentioned no less than two times on two pages before the order is completeGiven that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future chargesFor the period of your membership you were charged each monthDuring that time, our customer service is available to take the cancellation at any timeWe received notification that you wished to close your account over the phone on 11/25/2014, four months after the membership had been initiatedAt that time we agreed to refund two membership fees of $eachPer this complaint we will refund one additional membership fee of $as a courtesyIn conclusion, you have received credits for three months of service totaling $74.85, your account is closed and there will be no further automatic billing