Peoplefinders.com

The membership is available and the account is open to use our services.

The system logs do not show the customer logging into their account and canceling a membership. We also do not have a record of them calling or emailing us for assistance. We show a charge of $24.95 on 11/26/16. We went ahead and canceled the membership and issued them a refund of $24.95. There will...

be no further billings.

I am rejecting this response because:
Those terms I did not agree to. I read no such policy or terms. They did not inform me that they were billing. if I knew they were billing me I would have cancelled the firt time I got billed 24.99. But they were sneaky billing.

At the time of purchase on 1/29/2015 you affirmitively selected to enroll in a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the...

owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore as stated on the site, you were charged the membership fee on the fourth day, and for every month thereafter. Per your request over the phone on 6/9/2015, and as a onetime courtesy, we have granted one refund for the most current month of membership ($24.95). Please allow 2-5 business days for the refund to process back into your credit or debit card. The remaining charges are non-refundable per the Terms you agreed to. Our contact information, including our address, can be found on the website at PeopleFinders.com/contact. As you initially requested on 6/9/2015 your PeopleFinders.com account is closed and there will be no further automatic billing.

We have issued a refund for $23.40 and closed the customers account.

There is no record of the customer ever contacting our company. The customer purchased a recurring membership on 01/18/17. The customer was then billed for the next month on 2/18/17. The membership was then canceled online on 02/21/17. Since the membership was not canceled before the renewal...

the customer is not due a refund.

We were not able to find an account using the information you supplied. Additionally, we searched through our phone system using the two phone numbers you provided in order to review the phone calls you referred to and found that they have not called into our call center. If you believe you are...

contacting the correct company please provide the e-mail you used to create your account on PeopleFinders.com or provide any additional phone numbers you may have called from.

I am rejecting this response because:I was called by the business and told that they would send to me the sources by email which they have not done as yet which is different than the reply to you.

I am rejecting this response because:If I would it known the terms that you are disclosing at the time of using the service, I would accept the responsibility of the charges. This business setting allows the public to be DECEIVED with the low fees that are integrated into flashy colors overriding any other terms. In marketing terms, this is consider FALSE AND DECEIVING MARKETING STRATEGIES and I will not fall for this voluntarily. I am 100% confident that this company is making millions of dollars over this FALSE ADVERTISEMENT and I am a consumer and as a CONSUMER I have the right to accept or reject the charges that you've IMPOSED in my credit card without my authorization.The business etiquette and attitude of the employees when dealing with consumers complaints are really bad. The arrogant attitude, the cross talking and talking down on me was extremely unprofessional, not to mention the CARELESS attitude towards me. This company is providing a WRONG customer service and image while making money from consumers that did not understand their business deal as in my case, and I should not pay for a service that I don't even used and I never received ANY information in return. So far, I can only say that this business is a scam business with a very bad customer service and reputation. Even a retail store would be more understanding of their faults than your current attitude towards my particular case.I will not accept the charges in my credit card.[redacted]

I am rejecting this response because: if you go to their website, it's contents is not advertising what they offer, it's  aledgedly misleading the public to a service thet cannot provide.  I appreciate the refund, however I still speak for all those that will mislead.thank you in advance.

I am rejecting this response for this reason:Although I am grateful that the Revdex.com’s influence has helped me to get a refund of some of my money (four out of 13 months, and another month as a direct response to my complaint to the company), I believe the company is misleading customers by not making it clear that a subscription is being taken out and not just a one-time service.   To be as objective as possible about this complaint, after cancelling the "subscription" I was not aware I had initiated, I went back to the PeopleFinders web site to try the process again from the beginning.  Try as I might, I was NOT able to find ANY note that by initiating a search for information an annual subscription was about to be committed to.  No tiny fine print, no check box, NO evidence that a subscription was in the works and not a "free" individual person search.   I have come away with the belief that the company is participating in deceptive practices that are considerable worse then bait and switch practices.  In fact, their practices seem to be fraudulent.  As such, I think the proper reaction from the company should be a full refund of all fees improperly charged.

We have not used the customer information for [redacted]. The customer call on 05/06/16 to cancel the membership. There was no prior cancelation. No refunds will be issued.

At the time of purchase you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership. If your intention was to run one search only, you should choose the $1.95 regular priced report directly below. As advertised, the $0.95 product is a report +...

trial for unlimited searches. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Social Profile Searches – See updates on all of your friend’s social profiles in one spot•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and  valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee ($24.95) on the fourth day. On 3/6/2015 we received a notification from your credit card company that your card information had been compromised. The alert stated you did not make any purchase on our website. Therefore, we refunded the $24.95 charge you are referring to.

There was an extensive background report that was purchased for $11.95 and $.50 to be emailed. There are no further charges received. No refund is due per our Terms of Use agreed to at the time of purchase.

I am rejecting this response because: It is obvious, despite your much touted benefits, this business was designed ,deliberately, to trap customers into additional charges when they are slow to cancel (in three days). Persons who designed this site, and those who operate it should be ashamed to be participants in deceptive trickery. Let me hear it : "WE ARE ASHAMED !" California should send them packing!

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
 *My information has been removed from their website**

Thank you for providing the link. We have stared the process to remove your information. Please allow 5-7 business days for the removal of your name from our website.

The customer signed up for a $0.95 report on [redacted]. At the time of purchase the customer was shown that the report comes with a membership. This is shown several times before check out. The customer also clicked to Agree to the Terms of Use before check out. The membership is not...

refundable. We have canceled it, there will be no further billings.

I am rejecting this response because:
I was falsely lead to believe by the Peoplefinders.com web page that the information that I was seeking was available from all states. The fact that the information I was seeking was not available from the State of Alabama was omitted on the web page. The information that was provided was outdated or for the wrong person.

The system logs do not show that the membership was canceled online, via email or via phone. However, we have refunded the charges that posted on 12/01/16 and canceled the membership. There will be no further membership renewals. At the time of purchase the product selected came with a membership,...

as the website states the membership is billed after the trial period is over. That is why the customer was billed.