Peoplefinders.com

I am rejecting this response because:
Those terms I did not agree to. I read no such policy or terms. They did not inform me that they were billing. if I knew they were billing me I would have cancelled the firt time I got billed 24.99. But they were sneaky billing.

At the time of purchase on 1/29/2015 you affirmitively selected to enroll in a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the...

owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore as stated on the site, you were charged the membership fee on the fourth day, and for every month thereafter. Per your request over the phone on 6/9/2015, and as a onetime courtesy, we have granted one refund for the most current month of membership ($24.95). Please allow 2-5 business days for the refund to process back into your credit or debit card. The remaining charges are non-refundable per the Terms you agreed to. Our contact information, including our address, can be found on the website at PeopleFinders.com/contact. As you initially requested on 6/9/2015 your PeopleFinders.com account is closed and there will be no further automatic billing.

We will opt out the information from the website. But, when we type in that name that are several matches. Please provide us with the age and address  or addresses to be removed.

Our website gives the customer two options when purchasing a People Search Report.  They can purchase the report at full price , or at a discounted price with the 3 day Trial Membership. As the website states if the membership is not canceled within the trial period then the customer  is...

billed the membership fee. Per the Terms of use months that have already been billed are not refundable. We've canceled the membership, there will be no further billings.

The customer signed up for a $0.95 report on [redacted]. At the time of purchase the customer was shown that the report comes with a membership. This is shown several times before check out. The customer also clicked to Agree to the Terms of Use before check out. The membership is not...

refundable. We have canceled it, there will be no further billings.

There was an extensive background report that was purchased for $11.95 and $.50 to be emailed. There are no further charges received. No refund is due per our Terms of Use agreed to at the time of purchase.

We have not used the customer information for [redacted]. The customer call on 05/06/16 to cancel the membership. There was no prior cancelation. No refunds will be issued.

I am rejecting this response because: if you go to their website, it's contents is not advertising what they offer, it's  aledgedly misleading the public to a service thet cannot provide.  I appreciate the refund, however I still speak for all those that will mislead.thank you in advance.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
 *My information has been removed from their website**

At the time of purchase you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership. If your intention was to run one search only, you should choose the $1.95 regular priced report directly below. As advertised, the $0.95 product is a report +...

trial for unlimited searches. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Social Profile Searches – See updates on all of your friend’s social profiles in one spot•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and  valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee ($24.95) on the fourth day. On 3/6/2015 we received a notification from your credit card company that your card information had been compromised. The alert stated you did not make any purchase on our website. Therefore, we refunded the $24.95 charge you are referring to.

I am rejecting this response because:I was called by the business and told that they would send to me the sources by email which they have not done as yet which is different than the reply to you.

I am rejecting this response for this reason:Although I am grateful that the Revdex.com’s influence has helped me to get a refund of some of my money (four out of 13 months, and another month as a direct response to my complaint to the company), I believe the company is misleading customers by not making it clear that a subscription is being taken out and not just a one-time service.   To be as objective as possible about this complaint, after cancelling the "subscription" I was not aware I had initiated, I went back to the PeopleFinders web site to try the process again from the beginning.  Try as I might, I was NOT able to find ANY note that by initiating a search for information an annual subscription was about to be committed to.  No tiny fine print, no check box, NO evidence that a subscription was in the works and not a "free" individual person search.   I have come away with the belief that the company is participating in deceptive practices that are considerable worse then bait and switch practices.  In fact, their practices seem to be fraudulent.  As such, I think the proper reaction from the company should be a full refund of all fees improperly charged.

I am rejecting this response because:If I would it known the terms that you are disclosing at the time of using the service, I would accept the responsibility of the charges. This business setting allows the public to be DECEIVED with the low fees that are integrated into flashy colors overriding any other terms. In marketing terms, this is consider FALSE AND DECEIVING MARKETING STRATEGIES and I will not fall for this voluntarily. I am 100% confident that this company is making millions of dollars over this FALSE ADVERTISEMENT and I am a consumer and as a CONSUMER I have the right to accept or reject the charges that you've IMPOSED in my credit card without my authorization.The business etiquette and attitude of the employees when dealing with consumers complaints are really bad. The arrogant attitude, the cross talking and talking down on me was extremely unprofessional, not to mention the CARELESS attitude towards me. This company is providing a WRONG customer service and image while making money from consumers that did not understand their business deal as in my case, and I should not pay for a service that I don't even used and I never received ANY information in return. So far, I can only say that this business is a scam business with a very bad customer service and reputation. Even a retail store would be more understanding of their faults than your current attitude towards my particular case.I will not accept the charges in my credit card.[redacted]

We were not able to find an account using the information you supplied. Additionally, we searched through our phone system using the two phone numbers you provided in order to review the phone calls you referred to and found that they have not called into our call center. If you believe you are...

contacting the correct company please provide the e-mail you used to create your account on PeopleFinders.com or provide any additional phone numbers you may have called from.

Thank you for providing the link. We have stared the process to remove your information. Please allow 5-7 business days for the removal of your name from our website.

There is no record of the customer ever contacting our company. The customer purchased a recurring membership on 01/18/17. The customer was then billed for the next month on 2/18/17. The membership was then canceled online on 02/21/17. Since the membership was not canceled before the renewal...

the customer is not due a refund.

I am rejecting this response because: It is obvious, despite your much touted benefits, this business was designed ,deliberately, to trap customers into additional charges when they are slow to cancel (in three days). Persons who designed this site, and those who operate it should be ashamed to be participants in deceptive trickery. Let me hear it : "WE ARE ASHAMED !" California should send them packing!

We have issued a refund for $23.40 and closed the customers account.

Unfortunately, we do not have access to information about marriages and divorces in every state. Several states do not post that information online, so our system is unable to retrieve those records. We are including the marriage and divorce coverage below for your convenience. To obtain records...

from states that are not listed below, you may contact the county office where the marriage or divorce was filed. Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person. Marriage Searches:Results may include bride and groom's name, bride and groom's age at time of marriage, county and/or state, and filing number. California (1960-1985) Colorado (1975-2004) Connecticut (1966-2002) Florida (1970-1999) Iowa (1835-1926) Illinois (1793-1920) Kentucky (1973-1999) Maine (1892-1996) Minnesota (1976-2003) Nevada (1968-2000) Ohio (1970-2004) Texas (1968-1998) Utah (1800-1999)Divorce Searches:Results may include petitioner, respondent, file number, marriage date, and county and/or state of filing. Colorado (1975-2000)Florida (1970-1999)Minnesota (1970-2003)Nevada (1968-2000)Texas (1968-1998) Per this complaint, and as a one-time courtsey, we will issue a refund for your unused Background Report vouchers at $9.95. This amount will be shown on your credit card statement within five business days.

PeopleFinders.com is a self-service website. Users may select a product, continue through checkout and complete registration. Our records show an order for a search was placed through PeopleFinders.com on 5/13/2015 using information that exactly matches the information you...

provided here on this complaint. Two purchases were made on this day by the same user. As there was also a membership selected by the user on 5/13/2015 an automatically renewing membership fee was charged on the fourth day 5/17/2015. PeopleFinders.com takes unauthorized use very seriously and have reviewed the multiple calls from you on 5/19/2015. We found that given the contradicting statements you made to the representatives they had a difficult time determining if someone else used your information to make this purchase on our site or you made the purchase and simply did not mean to sign up. Either way, the supervisor was eventually able to determine that you did not make this purchase on PeopleFinders.com. She attempted to advise you, during two separate calls within minutes of each other, that the registration information would be blocked and you should see a refund of all charges in 3-5 business days. As you were continually talking over the representatives during all phone calls this was difficult to convey to you. We feel this issue is resolved as the account was closed and a full refund was issued back to the card that was used by the user on PeopleFinders.com.