Peoplefinders.com

Unfortunately, we do not have access to information about marriages and divorces in every state. Several states do not post that information online, so our system is unable to retrieve those records. We are including the marriage and divorce coverage below for your convenience. To obtain records...

from states that are not listed below, you may contact the county office where the marriage or divorce was filed. Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person. Marriage Searches:Results may include bride and groom's name, bride and groom's age at time of marriage, county and/or state, and filing number. California (1960-1985) Colorado (1975-2004) Connecticut (1966-2002) Florida (1970-1999) Iowa (1835-1926) Illinois (1793-1920) Kentucky (1973-1999) Maine (1892-1996) Minnesota (1976-2003) Nevada (1968-2000) Ohio (1970-2004) Texas (1968-1998) Utah (1800-1999)Divorce Searches:Results may include petitioner, respondent, file number, marriage date, and county and/or state of filing. Colorado (1975-2000)Florida (1970-1999)Minnesota (1970-2003)Nevada (1968-2000)Texas (1968-1998) Per this complaint, and as a one-time courtsey, we will issue a refund for your unused Background Report vouchers at $9.95. This amount will be shown on your credit card statement within five business days.

Our records show that at the time of purchase on 1/12/2015 you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email...

Searches – Obtain email addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and  valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per your first request over the phone on 8/14/2015 the membership was cancelled. A supervisor called out to you on 9/11/2015 per your request and agreed to refund the most current three months of membership ($24.95 each), as a onetime courtesy. These should have reflected on your bank statement within three to five business days. There are no further refunds available to you per the Terms you agreed to. The remaining four months of membership fees ($24.95) and the initial trial cost ($0.95) remain your responsibility.

I am rejecting this response because: I saw multiple screens trying to "upcharge" me and tried to be very...

careful to only order the location search. I did not want or need a criminal background check. I thought I was paying $3 for the thing. I would NEVER have signed up for the $15 search OR your recurrent subscription. This is clearly intended to deceive the consumer and, because of the number of complaints against this company, it is clear they have done this to many, many people. I want to see where I authorized this and I wish to continue this action and escalate it as far as possible. This is an unscrupulous company and is not to be trusted.

At the time of sign up the customer is given options. They may select their report with a trial membership or they may select the product with out a membership. This customer selected the product that comes with a membership. They can view that they are signing up for the membership during the check...

out process. They have 3 days to cancel the trial without getting charged the membership fee. Before check out they clicked to agree to the Terms of Use which stated that our products are not refundable.

We are sorry that you did not receive the results you were hoping for. As you stated, the service you purchased was a month of access to our database. When you run a search, our system searches through billions of public records and collects every piece of relevant information....

PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

I am rejecting this response because:I rechecked my credit card statement. The phone number that they say belongs to this company in the response to my claim  is the EXACT phone number listed on my credit card statement. It is impossible for two different companies to have the same number.My position now is, this company is scamming the public and should be shut down.

I am rejecting this response because: I attached my original email response...

from PeopleFinders when they received my request to close my account. I used their account to locate some relatives. I no longer need this account - I am not using their service and do NOT want to be billed for services I do NOT use or want or need.

Our Terms of Use is available through a link at the bottom of the website. Additionally, customers are required to check a box during checkout that states "Yes, I agree to the PeopleFinders offer terms, Privacy Policy, and Terms of Use." these are hyperlinked to the appropriate...

pages for review. We have included the URL below. http://www.peoplefinders.com/terms.aspx We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

At the time of purchase you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses,...

or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and  valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Our records show you called our Customer Care department on 9/24/2015, the trial Membership you selected was explained to you and one refund of $24.95 was offered. You declined the courtesy refund offered to you. Per this complaint we will issue the previously offered refund of $24.95 for the most current month of membership, as a one-time courtesy. There are no further refunds available.

PeopleFinders.com is a self-service website. Users may select a product, continue through checkout and complete registration. Our records show an order for a search was placed through PeopleFinders.com on 5/13/2015 using information that exactly matches the information you...

provided here on this complaint. Two purchases were made on this day by the same user. As there was also a membership selected by the user on 5/13/2015 an automatically renewing membership fee was charged on the fourth day 5/17/2015. PeopleFinders.com takes unauthorized use very seriously and have reviewed the multiple calls from you on 5/19/2015. We found that given the contradicting statements you made to the representatives they had a difficult time determining if someone else used your information to make this purchase on our site or you made the purchase and simply did not mean to sign up. Either way, the supervisor was eventually able to determine that you did not make this purchase on PeopleFinders.com. She attempted to advise you, during two separate calls within minutes of each other, that the registration information would be blocked and you should see a refund of all charges in 3-5 business days. As you were continually talking over the representatives during all phone calls this was difficult to convey to you. We feel this issue is resolved as the account was closed and a full refund was issued back to the card that was used by the user on PeopleFinders.com.

The customer received  the reverse phone search that was billed at $3.00 and $.95. The customer also signed up for a basic membership online for $14.98 on 05/19/16. Which was canceled by phone on 05/21/16. The customer is not due a refund since he received the information and signed...

up online.

As stated on the website, a cancellation fee of $2.95 was applied to your account for the trial you selected. The three day trial trial was canceled within the trial period. Therefore, on the fourth day you were billed only $2.95. If we had...

not received a cancellation you would have been billed $24.95/month. Feel free to review the $19.95 Background Report + Trial product you selected on PeopleFinders.com. This charge is non-refundable per the Terms you agreed to.

We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your...

behalf, not to return a specific result. We are unable to provide a refund, but we can offer you a free search to help you find the facts you need either now or in the future. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

As a onetime courtesy we will refund one charge of $24.99 for the PeopleFinders Rewards program. Please allow 2 to 5 business days for this credit to reflect.

It clearly states on the purchase page that the trial is .95 cents and $2.95 for the cancelation fee. No refund will be issued. Please refer Mr. [redacted] to go back to the website to review our fees.

The customer called in to customer care for assistance. During that call they were reminded of the Terms of Use they agreed to at the time of sign up. The $14.95 was for 1 month of service and will not renew as the membership has been canceled per request. The product is not refundable per the Terms...

of Use.

I am rejecting this response because: you may call me at 929 375 0988. Thanks.

The customer was refunded $19.95 on 03/22/16 already. Please close this complaint since this as already been resolved.

The customer chose a trial membership and had three days to cancel before being billed. Also, the customer would have needed to approved the three day trial in order to complete the purchase. Per out Terms of Use, no refund will be issued.

We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your...

behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to provide the exchange search that was offered to you on 7/17/2015. The courtesy search will remain on your account until it is used. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.