Peoplefinders.com

Hello. Shortly after having sent the complaint to you, the company moved forward with a full refund.  I wish to modify this and add their resolution action.

The customer purchased a trial membership on 01/11/16  for $9.95 instead of the $39.95 full price for a background report. The trial was not canceled therefore the membership was charged from February through May. The cancelation did not occur until 05/16/16 over the phone. A refund was issued...

for $29.95 for the month of May since there was no prior cancelation. Per our Terms if Use no further refunds will be issued.

Thank you , we will be calling soon.

At the time of purchase, you had a choice to accept a special discounted price available with a monthly membership ($0.95) or the full price for the search without membership ($1.95). If you did not wish to enroll in membership you could choose the full price for one report. The membership provides...

a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then, on the next payment information page, you were again provided with an entire section beside the total outlining the terms of the membership. This clearly and conspicuously states that after the initial trial, unless you cancel the service it will continue monthly and the card you provided will be charged until you tell us to cancel the membership to avoid future charges. The membership is mentioned no less than two times on two pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of your membership you were charged each month. During that time, our customer service is available to take the cancellation at any time. We received notification that you wished to close your account over the phone on 11/25/2014, four months after the membership had been initiated. At that time we agreed to refund two membership fees of $24.95 each. Per this complaint we will refund one additional membership fee of $24.95 as a courtesy. In conclusion, you have received credits for three months of service totaling $74.85, your account is closed and there will be no further automatic billing.

A supervisor called the customer on 2/22/16 and there was no answer. We left a message on their voicemail. We refunded them in the amount of $29.95. We can only provide the general public with access to Public Record. Employment records are not open to the public, those are not included in our...

reports. The customer ran a Background Report on [redacted] for $10.45. This service was rendered. Per the Terms of Use there are no refunds on our products. There is  a Link to our Terms of Use on our website.

The website clearly states that the product selected comes with a membership. As the Terms of use state the product is not refundable. Services were rendered. However, we will refund the most current months billing of $24.95 on 12/18/15. There will be no further billings.

We have refunded the customer for the membership in the amount of $12.48. However the $5.50 was for a PDF Document on a background report on [redacted], that service was rendered and per the Terms of Use not refundable.

I am rejecting this response because: I was unaware that I had to cancel the service within the three day period.  I thought I was paying for one phone number.  My life is hectic and I needed one phone number.  I would not have paid for the one phone number, let alone months of service.  My time in August was spent getting two children off to college, buying their books, taking care of my father who is ill (my mother died in April) and returning to my job as a public school teacher.  I have not been any less busy since then, and I just happened to notice these charges on my credit card bill for this month.   My complaint is the method that they do business, having a system set up that forces you into a plan by you unknowingly spend money they don't intend to spend.  My account with them will show I never looked up another number since August.

We are sorry you are having trouble viewing your report. We have reviewed your account and found that the report you purchased for $0.98 has been available for viewing on your account. Fortunately, every report you order is available at PeopleFinders.com for 90 days. To view your report,...

simply login to your account at [redacted], then click the “My Account” link in the upper right corner of the page. You will be shown a list every report you have ordered. You can click on any of the reports to view them online. We do not sell auto parts and we have no record of a $37.00 charge.

I am rejecting this response because not once did they state they would refund the initial month charge and since it had been less than a month, there should not have been an issue. Their repeated claims that the buyer is informed is rubbish since if you are no a phone trying to get an phone number it is not easy to see the fine print. I am sure there are those that may want to use this service for it's full capacity, but by the number of customers complaining about their practices, it seems that a majority of customers are not aware what they are agreeing to when they try and get just one phone number.Furthermore if they had not wasted our time and just said we always refund the 1st month if the client is not satisfied, missed or misunderstood the terms of the online acceptance, then I would not have bothered writing the Revdex.com or calling American Express. The only way I found out about getting the credit for that first charge was when I went to the website and logged in to cancel. It then told me about the credit. I will cancel the dispute with my credit card once I see a credit on my statement. If the credit card company sees this, they would remove the credit that they had issued. All I can say is they are pros at dissection.

I am rejecting this response because: HelloAs we discussed this past Friday, please reopen my Complaint #[redacted] submitted on 10/8/2015 11:07:18 AM against Peoplefinders.com.As I mentioned over the phone, the directory listing I filed the complaint over had still not been removed as I had requested almost a month ago. I was told at that time that it would take 7-10 days. While a I believe the person who I am in contact with at Peoplefinders.com is trying to honor my request, the information still had not been removed as of Friday afternoon. I was told by that Peoplefinder's representative to give it a little more time and that their IT department was now actually working on my request. As soon as the requested directory information is removed, I will then close my complaint as resolved. This should occur some time this upcoming week. Again, please reopen my Complaint until this matter actually has been resolved. Should you require anymore information, you can contact me at [redacted].Thanks Again, [redacted]

I am rejecting this response because: This company swindled me out of money through false advertising. They claim to have offered me a free search after my initial request for a...

refund, however according to their website, I should have a full month of searches anyway. (See attached) I have absolutely no desire to conduct any other searches through this companies website. I conducted only one search for one reason and no others. They have proven to be not only fraudulent, but also a horrible company to do business with, starting with the false claims and ending with terrible customer service. I paid for a service and that service was not given.

Thanks Revdex.com, peoplefinders finally removed me from their database.  Thanks for your assistance in this matter.  The case may be closed.

I am rejecting this response because:the company continues to deny with rote responses despite my repeated supply of detailed information. Their own published policy allows for a refund yet they're denying with no warranted reason why.

We have refunded half of the membership fee. There will be no further billings.

We do not change the records we have on file after a customer signs up for a membership or purchases a product. Service was rendered. As a courtesy we have refunded half of the price. A refund of $14.92 was issued to the customer.

At the time of purchase on 4/9/2015 you had the option to choose a report at the normal price of $1.95 or the same report at a discounted price of $0.95 in turn for signing up for a 3 day trial to our Membership. Our records show you affirmatively selected the trial membership option....

This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and  valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee on the fourth day. Per your request on 4/15/2015 we cancelled the automatic renewal of your membership. Your membership will automatically expire on 5/13/2015, and you can enjoy all the great benefits of this service until then. The charge is non-refundable per the Terms you agreed to.

I did not see an avenue to respond...

directly to people finder. The reason they do not have any information on me is because I NEVER signed up for a trial with them or as a member. I just checked with my credit card company, American Express. $24.95 has been charged monthly to my account since December 29, 2013. Unfortunately, I did not review my statements, however, there is nothing authorizing a deduction nor approving a membership.Please advise how I can respond to the companyThank you

I am rejecting this response because: I canceled that account within the 3 days, It made me call in and I couldn't do it online, and when I called in Feb. I ask if there were any other accounts and told I did not. I have called several time and even ask to speak to a supervisor and there has not been any response. This company seems to lose calls and cancelations, I think if they were to look at the account they would see it was not used but the one time, it did not give me the information I needed, I contacted them and they still keep billing. I want my money back from all the bills

PeopleFinders has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in the United States. Public records are created from a variety of sources, including phone directories,...

property records, birth and death records, magazine subscriptions and voter registration cards. Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person. Normally, per the Terms you agreed to, the charge would be non-refundable. As you stated we have refunded the fee for the report you ordered. This was as a one-time courtesy to you. Allow 3-5 business days for the refund to post to your account. Our contact information, including address, is available to anyone online. For convenience, we have included the URL below.http://www.peoplefinders.com/contact-us Other information about our company is located at http://www.peoplefinders.com/about. If you have any other questions about our refund, the data we provide or other policies the Terms of Use you agreed to upon purchase can be found at http://www.peoplefinders.com/terms.aspx.