Peoplefinders.com

I am rejecting this response because:  The report was completely bogus...

and did not have complete information including my correct email address which I used to order the report.  The business did not deliver on it's advertised claims: criminal information, marraige records, divorce records, contact information.  They did not perform according to their advertisement.

The automatic renewal was mentioned in standard text on each page of checkout and it is the online consumers responsibility to read and understand what they are purchasing. You made an online purchase with our company and, as stated, users may cancel online or over the phone. As a courtesy we have refunded the most current membership fees. Due to the Terms you agreed to and the amount of time that has passed since the other membership fees have been charged, you are responsible for the other charges. Again, you selected the monthly membership and failed to contact us to cancel for over a year. As stated clearly and concisely several times on during checkout you were to be billed each month until you cancelled the membership. Our customer service was available to take your cancellation at any time and our phone number is listed each month directly next to the charge on your statement. Additionally, the Terms of Use you agreed to simply state that by using our service you are certifying that you are over eighteen years old. It does not ask or discriminate if a user is a senior or not. Feel free to review the Terms of Use on PeopleFinders.com if you have any other questions or concerns.

I am rejecting this response because: Their response does not answer the complaint, how my credit card company responses has nothing to do with them responding to my complaint. They need to provide written documentation that I committed to an on-going charge of $29.95 per month. They have not provided that information, only quoting their terms of use policy. They need to provide proof that I accepted these charges. Thank you.

The customer signed up for PF Rewards online. No cancellation attempt was made.  No refunds will be issued. We have canceled this membership as of today.

I am rejecting this response because:I was told that the sources would be emailed to me so that I could find where this erroneous information of my death could be corrected ... this could cause problems with my insurance etc if it truly in the public who placed it there it needs to be addressed as the company states they are the best in reporting if so they should know the source and if they don't they shouldn't be in the business.

The customer agreed to the trial membership during the purchase and did not make an attempt to cancel until 06/02/16. Per our Terms of Use, no further refunds will be given.

PeopleFinders has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in the United States. Public records are created from a variety of sources, including phone directories,...

property records, birth and death records, magazine subscriptions and voter registration cards. Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person. At the time of purchase on 12/8/2014 you chose to receive a discounted price for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per your initial request over the phone on 8/3/2015, and as a onetime courtesy, we have granted one refund for the most current month of membership.  There are no further courtesy refunds available on your account.

At the time of purchase on 6/11/2015 you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email...

addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and  valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification from you that you wished to cancel this trial. The 3 day trial has ended; therefore, as stated during checkout, you were charged the membership fee ($24.95) on the fourth day and for every month thereafter. Per your request over the phone on 8/18/2015, and as a onetime courtesy, we have granted one refund for the most current month of membership.  Please allow 2-5 business days for the refund to process back into your credit or debit card. The previous charges are non-refundable per the Terms you agreed to.

We have issued a refund of $29.85 for the six month membership the customer had purchased.

I am rejecting this response because:  I did NOT sign up for a monthly membership and I contacted them via email appeared,   Please provide documentation supporting me signing up that has my signature on it as I know for a fact I did not sign up for a monthly membership.  I've tried being patient with this company, I've used them three times in the past and each time I do this happens!  I will never use them again and their reputation for this precise type of activity is documented in nasty comments by hundreds of consumers.  They are extremely deceptive.  I will dispute this charge with my credit card if that's the route I need to take.  I received no membership email, nothing detailing any membership, etc AT ALL!

This matter has been resolved with Mr. [redacted]l directly. For record keeping purposes we would like to confirm with the Revdex.com that Mr. [redacted]l has been fully refunded. What we we're not able to issue back electronically has been issued manually by check.

I am rejecting this response because: I do not care       there sales pitch does not say what they are saying now.   there website also steers people to pay for another service that is not necessarily factual either       very misleading       my next step would be the state attorney general complaint department...thank you Revdex.com

The customer came to our self service web site on 03/30/16 and purchased a $14.98 background check membership then proceeded to run a background report. No refund will be issued.

We have reviewed our files and found an order for a search was placed by this customer on 6/16/2014. At that time a $1.95 Reverse Phone Lookup Report plus Reverse Phone Membership Trial was selected. This trial was cancelled via the online Account Manager on 6/17/2014. We show continued usage up...

until expiration on 6/19/2014.
On 7/11/2014 a separate order for a search was placed. This second time the exact same $1.95 Reverse Phone Lookup Report plus Reverse Phone Membership Trial was chosen and the customer proceeded through the same checkout process. This time we did not receive notification that they wished to cancel the trial within the three day trial period. Therefore, they were charged the membership fee ($24.95) on the fourth day, and for every month thereafter. In addition, our records show this user ran many searches up until 9/30/2014, utilizing the membership for three months after it was initiated. On 10/17/2014 we cancelled the membership per her initial request over the phone.
Given that we have provided the ability to run unlimited searches for a monthly membership fee our Terms do not allow for refunds. This customer has also mentioned that they have already contacted their bank or Credit Card Company and filed a dispute. Often, due to the dispute, they are given a conditional refund by the bank; therefore we cannot offer them a courtesy refund. In conclusion, the charges are non-refundable per the Terms agreed to and continuous usage on the account, the account is closed and there will be no further automatic billing.

We are unable to locate the account. Please provide the email address the account was opened under.

On 02/22/16 an account was opened on our website online. Please clarify if the customer ever went to our website to run a background check and sign up for the memberships.

Thank you for the direct link. We have started the process of removing this information from our website. Please allow 5-10 business days for the removal.

The product you initially selected is advertised by stating "5 Months of UNLIMITED Searches $9.95/mo ($59.70 Today)." Our records show that you selected the product and proceeded through checkout. Charges are normally non-refundable per the Terms of Use you agreed to. Our records indicate that...

when you called the representative, he advised that one month of membership by itself is $19.95. In order to receive the $9.95/mo price you need to purchase the full 6 months at $59.70. The representative made a one-time exception to our Terms and granted a refund of $59.70. You then proceeded to purchase a one month period of the same membership at $19.95. Given that you are purchasing the ability to run unlimited searches for a set amount of time, our Terms do not allow for refunds. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result.
Every report you order is available at PeopleFinders.com in your My Reports section. To view your report, please login to your account at PeopleFinders.com/login, then click the “My Reports” link in the upper right corner of the page. You will be shown a list every report you’ve ordered. You can click on any of the reports to view them online. Your report may have several tabs, and you can click each one of them to see more information. If you would like a permanent copy, click the “Print Version” icon and you will be shown a printable version of your report.

I didn't expect a crappy company like them to do the right thing. It was my fault. I should have looked at their reviews before purchasing. I would have seen that they only received one star, and I'm betting that they received that one star because it is the minimum. Thank you for your assistance.

This is the first time I can recall paying too much for any product or service and not being compensated for the overcharge.  I normally look closely at terms of payment to make sure the product or service matches the payment.  I used the Peoplefinder service one time and was willing to pay the expected cost of $0.95 which showed on my Visa bill as two separate charges of $0.48 and $0.47.  It was clearly not my intention to sign up for an ongoing $24.95 monthly service.  From their response and the presentation of their payment terms, the intention of Peoplefinders is to trick individuals into signing up for the $24.95 monthly billing. Please let me know what steps are necessary to recover the full $99.80. I plan to lodge a complaint with the Sacramento District Attorney regardless of whether or not Peoplefinders refunds the full $99.80. Thank you again for your response.  I will be watching closely for any communication on the subject. [redacted]
*
[redacted] [redacted]
[redacted]  [redacted]
[redacted]  [redacted]
[redacted]  [redacted]