Peoplefinders.com

Review: Peoplefinders.com advertised that you can look up telephone number or people names for $.95 on 6/5/13. On Sunday I checked my account and there was a charge from this company for $24.95. I called the company on 6/9/13 but they were closed for business so I called 6/10/13 and spoke to Jamie [redacted] she advised me on the company website you will be charge for 1 month this is the reason I was charged $24.95. [redacted] advised me to check the website in reference to the charge it was included 4 times. Well I checked the website the $24.95 makes an appearance there but that is if you joined the membership. I only was advised by the website I would only be charged $.95 and they refused to refund the $24.95. In order to understand please check there entire website you will not see that they only give you 3 days to cancel they just discuss if you keep the account after 30 days you will be charged this is on the website. Please Help. Desired Settlement: My complete refund for $24.95 for false advertising.

Business

Response:

Business' Initial Response

Hello,

At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. This membership allowed you to receive an unlimited number of:

*People Searches - Get the facts you need to find anyone, anywhere

*Email Searches - Obtain email addresses, or learn about the owner of any address

*Social Profile Searches - See updates on all of your friend's social profiles in one spot

*Marriage Searches - Find out if a man or woman has ever been married

*Divorce Searches - Check the divorce status of any man or woman

*Property Searches - Learn about any piece of property, including the current owner and value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter.

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of the membership the customer was charged each month. During that time, our customer service was available to take the cancellation at any time.

Our hours of operation are:

Monday-Friday-7:00AM-6:00PM (PST)

Saturday-Sunday7:00AM-11:30AM and 12:30PM-3:30PM (PST)

Best regards,

PeopleFinders Customer Care

[redacted]@Peoplefinders.com

(XXX) XXX-XXXX

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

The problem I have with this business is they say you can cancel within 3 days but when I saw the charge over the weekend I called on saturday or sunday and the business was closed.

Business' Final Response

The customer has a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. If a customer does not wish to enroll in membership they may choose the full price for one report. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete.

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of her membership the customer will be charged each month. During that time, our customer service is available to take the cancellation at any time.

I was looking for information and selected a one time search. There was very little correct information and when I called customer service I was spoke to in a dismissive manner. I was told that my name was matched phoneticky and the info must be for another person. I do not have a common name nor should I pay for a "phonetic match ". Poor site, poor customer service and they basically steal your money with false claims!

FRAUDS & SCAMMERS!

I got the same results as checking regular internet & they Internet was free! People finders were rude & robotic just stating their LOOP HOLES why they won't credit the almost $25 charged for a service NOT rendered! People Verified on the other hand, were great! Customer service was professionally provided! Try them! But the frauds of People "finders" are people scammers! That's who they really are!

What a rip-off! After trying to get me to sign up for more expensive upgrades multiple times, it gave me inaccurate information! Luckily, I only lost $3.95 and my time. Don't waste your time and money on these losers.

Review: Refusal to provide service as agreed. I tried to access my account earlier today but I couldn't access the account - [redacted]@yahoo.com

I have used this company for many years. My credit card was charged on 04/17/2013



DBT CRD XXXX XX/17/13

XXXXXXXX PF REWARDS XXXXXXXXXX

XXX-XXX-XXXX CA Card# [redacted]

(24.99)

Earlier today I was using my account when suddenly I was locked out of my account for no apparent reason. Desired Settlement: I have paid for this service on an automatic credit card charge. I use this service every day. This has happened to me twice before and no explanation was given then and none has been given now. As a result of the failure to provide services I have been severely damaged. Customers who are terminated (assuming that is what they did) should be told in an email why their account is being terminated. In the alternative this company ought to provide some sort of credit to those customers improperly terminated or denied service.

Business

Response:

Business' Initial Response

Hello,

We have reviewed your account and found that it is active and functioning normally.

Please make sure you log in using the 'Login' tab at the right hand corner to use the membership (an indication of this would be a 'Welcome ' sign at the top right hand corner after you have logged in). If you are not logged in while you are running searches our system can't recognize that you already have a membership.

So we may assist you directly with your concern, please contact our Customer Care. Our phone number is listed below.

Monday-Friday 7:00AM-6:00PM (PST)

Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)

Best regards,

PeopleFinders Customer Care

[redacted]@Peoplefinders.com

(800) XXX-XXXX

Review: This company started charging me for services I never requested since May 15 2015. When I first found out it was the last week of June. I contacted my Credit company ([redacted]) and told them I had fraudulent charges in my account from PeopleFinders. At that point [redacted] credited my account. About 3 weeks later (mid July) I noticed more charges from peoplefinders, I called [redacted] and was told that since May 15, 2015 I had been charged with small amounts first then started charging me $24.95 and $24.99which I disputed because I never used this website to find people.I contacted peoplefinders and they refused to talk to me telling me they closed the account and I did not owed them nothing and that it was my credit card the one who was taking my money. When I contacted [redacted] again, I was told people finders is still stating I owe them $49.98.I am very upset about all this issue. This company, People finders seem like a shifty company because they keep saying I owe them for services I never requested.Desired Settlement: These people finders need to stop harassing me stating I owe them money for services I never asked for.

Business

Response:

At the time of purchase on 5/15/2015, instead of selecting the regular priced report on PeopleFinders.com ($1.95) you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Instead of initially contacting us you have already disputed them with your card company. Due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. At this point your financial institution has reviewed the charges for validity and found them to be valid. As you chose to dispute the charges with your card company, you will need to follow their policies and procedures regarding these charges.

Consumer

Response:

I am rejecting this response because: it is completely untrue. I never contacted this company whatsoever to request their services. I have no idea how they claim I did. If they took my money without making sure first it was me who was requesting their services, it is not my fault, therefore is not responsibility.I am outraged at their response that I accepted these charges.I would like them to give me a written statement where it shows how many times I used their website during those 2 months. If I accepted to pay them $24.99 a month, surely I used their website, I would be stupid to pay them money and not take advantage of their services.They are liars and scammers.[redacted]

Business

Response:

We have already addressed these concerns. The membership provided access to the service as it was explained on the previous response. The membership will continue to renew until it is cancelled. Again, the charges have already been disputed with the customer's credit card company and cannot be refunded.

Consumer

Response:

I am rejecting this response because: I have no option but to forward this to the California Attorney General

I used 7 days trial last year, and canceled it within 7 days.

However, I found I was automatically charged for three months in August. I contacted with them and they told me to contact with my bank to dispuse the charges. At the same time they would cancel my " membership".

today ( 9/18), I found I was charged for $24.99 again. I called them and was told my " membership" was cancelled on 8/14. when I asked why I was charged again, the representative hang up the phone. I called back and asked same question, the second representative became silent. I waited for one minute , thought she was checking on something, but no one replied from the other side of the phone . I had to ask my bank for help.

this company is not doing honest work.

Review: I used CFK PeopleFinders website to locate an address. The charge was supposedly .49 for one entry and .95 for another.

When I got my credit card bill, I found a charge from CFK PeopleFinders for 24.95. I contact my credit card company to get the charge removed. The next month, the same charge was on my bill again.

I have tried to contact CFK PeopleFinders, but have been unsuccessful.

I want to get CFK PeopleFinders to stop billing me for this charge. I have only used their services that one time and have not used them since.Desired Settlement: I currently have been charged and paid $24.95 on my credit card bill. I want this charge reversed and not further charges put on my credit card by CFK PeopleFinders.

Business

Response:

The customer had signed up for a membership, they did not contact us to cancel their monthly membership. We have refunded 1 charge of $24.95. There will be no further billings.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I looked for information on my father, a World War II Veteren..deceased.PeopleFinders.com popped up. I clicked on my fathers name [redacted]. It had inaccurate information there (did not include my two older sisters) So that public information was wrong. However..I wanted to see if I could learn more about his record of life. I paid 2.95. After I paid with my card a screen popped up to have his name again. I clicked on that and it came up with more payment options. I called customer service to find out that after I paid 2.95 they had no public records on him other then what I saw BEFORE I paid the 2.95. I believe this is a loop hole to collect money from people. If I did it and a few 100 did it they would have 295.00 free and clear. If they had a thousand people unknowingly do it the they would collect more. I would like my 2.95 refunded and to have their advertisement clearer on the fact that "this is all the information we have" before you pay. I hope to hear soon on what you feel is appropriate.Thank You,Marie [redacted]Desired Settlement: I would like to have their wording changed. Example:Joseph Iannotti 87 Next of relatives etc. NO FURTHER INFORMATIONbefore you pay 2.95.

Business

Response:

We offer a free preliminary search to ensure you are aware of the information available upon purchase. The information available for this listing before purchase only states his name, age, city and state, and three possible relatives. After completing your $2.95 purchase a full Public Records Report was generated. We have reviewed your purchased report and found it includes exact contact information such as his exact date of birth, full address, and current phone number. It also has results for Birth Records, Death Records, Marriage Records, Divorce Records, Bankruptcies Tax Liens and Judgments, Unclaimed Money and Property Ownership. This information is not available prior to purchase. If a category displays the message "[redacted] No Records Found [redacted]" this means we found no publicly reported records matching the criteria in the United States.

If you were unable to view this report it is still available in your account. Every report you order is available at PeopleFinders.com for 90 days. To view your report, please login to your account at PeopleFinders.com/login, then click the “My Reports” link in the upper right corner of the page. You will be shown a list every report you’ve ordered. You can click on any of the reports to view them online.

We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Review: I asked for a copy of a marriage license. They indicated there was one and to pay almost $10. I could not read the whole page. They did not supply the information claiming NYS wouldn't allow it.I asked to cancel the charge. They would not as it says somewhere on the page that NY wouldn't allow it. Why then did they say they had information? Why can I not cancel it? I think they are as bogus as any ripoff artist.Desired Settlement: They owe me almost $10. They purposely have a deceptive ad and an unreadable page. They are preditors.

Business

Response:

We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Unfortunately, we do not have access to information about marriages and divorces in every state. Several states do not post that information online, so our system is unable to retrieve those records. We are including the marriage and divorce coverage below for your convenience. To obtain records from states that are not listed below, you may contact the county office where the marriage or divorce was filed.

http://www.peoplefinders.com/search/public/

Marriage Records

California (1960-1985)

Colorado (1975-2004)

Connecticut (1966-2002)

Florida (1970-1999)

Iowa (1835-1926)

Illinois (1793-1920)

Kentucky (1973-1999)

Maine (1892-1996)

Minnesota (1976-2003)

Nevada (1968-2000)

Ohio (1970-2004)

Texas (1968-1998)

Utah (1800-1999)

West Virginia (1931-1970)

Consumer

Response:

I am rejecting this response because: their excuse is bogus. They knew before they took my money that they could not access the information therefore it cost them nothing and they should not have taken payment. This is not the way to do business.

Sincerely,

Business

Response:

The charge of $9.95 is for us to run a search on your behalf, not to return a specific result. We are only a distributor of public record information so we cannot guarantee it's accuracy. Whether results are found or not People Finders pays for access to the public record file. This is why, as stated in our Terms of Use, we do not offer refunds for the product you ordered. The free courtesy search will remain on your account until it is used. You may elect to have that free exchange search ran at any time. Just call our number and a representative will run your search for you, free of charge. For convenience, we have included a link to our Public Record page below. Marriage record coverage can be found here prior to making a purchase.

http://www.peoplefinders.com/search/public/

Review: I had a number of charges made to my account from Sept 2012 until Feb 2014.These charges were not made by me and I would like refunds for the chargesDesired Settlement: approx $600.00

Business

Response:

We have reviewed our files and our

records show that an order for a search was conducted by this customer on 9/13/2012. At that

time they had a choice to accept a special discounted price available with a

monthly membership or the full price for the search without membership. The membership option was affirmatively

selected by them. That membership

provided a three day trial to try our services.

Our membership service provides unlimited searches and other features

for a monthly fee. This is clearly and

conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire

page outlining the terms of the membership which clearly and conspicuously

states that after the initial trial, unless the consumer cancels the service

the service will continue monthly and the card they provided will be charged

until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than

three times on three pages before the order is complete.

For the period of his membership the customer was charged

each month. During that time, our customer service was available to take the cancellation

or discuss the charges at any time. If a customer contacts us to report an unauthorized charge we take it very seriously. Rather than receiving contact from the customer first, on 2/19/2014 we received a dispute from the credit card company. Per their request, we submitted documentation of the product selected and the signup process. They made a decision on the validity of the charges given the information we provided. On 3/6/2014 we received notification that American Express had ruled in our favor and found the charges to be valid.

Because of the dispute resolution through American Express we are unable to issue any refunds for these transactions. We did not receive a contact from the customer until 3/12/2014, 17 months after the membership was initiated and almost a month after the card company ruled in our favor. The representative advised the customer over the phone on 3/12/2014 how the charges came to be and the dispute process. In conclusion, the account is closed, there will be no further automatic billing and we

are unable to process any refunds.

Consumer

Response:

I am rejecting this response because:

I did not contact them for any reason,I did not sign anything.

I am 75 yrs old and do not check statements like I should I am now turning all book keeping over to my wife.This is another example of big companies taking advantage of older people.I have a grand daughter who is an attorney,if wanted info on anyone I would call her.What a way to scam older people out of money

Sincerely,

Paronett

Business

Response:

Again if a customer contacts us to report unauthorized use we take it very seriously. We would have liked to discuss this matter with you over the phone any time during the 17 months of billing. Our Customer Care department is available to speak with at the phone number listed next to our charge seven days a week. We received only one direct contact from you on 3/12/2014. Unfortunately, this was after we received notification of a chargeback initiated through American Express on 2/19/2014. Whether you did not mean to sign up or someone else used your credit card information over a year ago, the charges have been put under dispute through American Express. Due to the dispute process you initiated with them, we are unable to process any refunds on this account.

Review: Rip off! What I received was not a comprehensive background check. No criminal history /credit history /employment history.

1/9/14

Your website gave Peoplefinders an A plus rating. I needed a background check on [redacted] for a custody battle. I know for a fact that he has a criminal history which includes drug possession and a felony. I paid over $50 for information that I already knew. Most of the info was simply phone numbers and addresses of neighbors, that I could have gotten from a phone book. Some of the information, such as his telephone number, was incorrect. There was nothing of value in the report: no criminal history, no credit history, no employment history. The website was deceptive. I called their customer service dept, and was told there was a no refund policy. They did not even offer me any credit towards future services.Desired Settlement: REFUND for useless product!

Ripoff- deceptive website advertising!

Business

Response:

On 1/9/2014 customer made a purchase for $49.95 for a comprehensive background check that provides information based on a public records. On 1/9/2014 she request a refund over the phone and did not agree to give us a chance to re run search for her again to provide her with information she needed. On 1/9/2014 per her request a supervisor made an outbound and agreed to provided a onetime refund of $49.95 as a courtesy.

Review: I purchased a 99 cent trial and cancelled the next day and they continued to bill me for a year

I needed to find someone I worked with so I chose people finders for a 99 cent trial for a day then I cancelled immediately the next day. ive been super busy this past year starting my own business this year that I havent looked closely at my statements enough and I noticed this month that I had a charge for people finders on my account so I called immediately and they refunded me for the one month but they said they couldnt do any thing else.. this charged me 25 $ a month so I have been charged 400$ dallors this past year for something I cancelled the next day.Desired Settlement: a refund would be fine

Business

Response:

We have reviewed your account and found that on [redacted] you affirmatively selected to enroll in our three day trial membership. Our customer care was available to take your cancellation at any time via phone, email or your online account manager. We did not receive any communication or cancellation from you until a phone call on [redacted]. You failed to contact us to cancel until twelve months of monthly billings had passed.

We keep records of all customer contacts but if you have a record of a previous cancellation prior to [redacted] please provide the name of the person you spoke with or an email confirmation, which is sent when a cancelation is received via any of the previously mentioned routes.

Normally all charges are non-refundable per the terms you agreed to on [redacted]. Per your request over the phone, and as a one time courtesy, we have granted one refund of $24.95 for the most current month. The other remaining charges are non-refundable per the agreed to terms and the amount of time that has passed since the charges occurred.

Consumer

Response:

I am rejecting this response because:

that is ridiculous! I know I called to cancel who would pay monthly to find people! thats insane! when I called she didnt even blink an eye to give me back the last month which shows me that they know that they are sneaky. I want a refund!

Review: Business charged credit card without consent. Monthly billing charges, not agreed to, in the amount of $24.95. Total billing occurred over 6 months, between July 29, 2015 and December 31, 2014. Original transaction of $.97 and $.98 was on July 25, 2014; the purchase was to look up a single record. Total unauthorized charged amount was $147.70. Company offered 'courtesy' refund of past two transaction $49.90. Company refused to refund remaining balance; company refused to provide liability carrier information; company refused to provide COI; company refused to provide Federal Tax ID number. I advised business that the billing credit card had been cancelled. Company refused to issue check refund; company insisted refund would process with canceled credit card.Desired Settlement: I would like to have all disputed moneys refunded to me.

Business

Response:

Our records show on 7/24/2014 an order for a search was placed by you. A $1.95 People Search Report was selected and you continued to complete this purchase. Directly after checkout, a full page offer for a three day trial to our membership was displayed. You had the option to either accept or decline this offer. Our records show you affirmatively selected to enroll by clicking the button that read "YES" instead of "No thanks" It clearly and conspicuously states that after the 3 day trial, the monthly membership fee of $24.95 would be charged to the credit/debit card on file. It explained that you may cancel anytime to avoid the monthly membership fee. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Social Profile Searches – See updates on all of your friend’s social profiles in one spot•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per your initial request over the phone on 1/10/2015, six months after the membership was initiated, we closed your account and granted two refunds for the membership as a courtesy. Earlier today, per your request over the phone, a supervisor agreed to refund two additional membership fees. In conclusion, you have received four refunds totaling $99.80 your account is closed and you will be responsible for the remaining two months of membership.

Consumer

Response:

I am rejecting this response because:I purchased a $1.95 people search report. As I continued to complete my purchase, you assert that I accepted your offer for a three day trial membership. The evidence you provided was a screenshot of your businesses webpage, that appears to indicate that users are forced to decline this "offer" in order to access their already purchased record. I see no other evidence that I selected this offer.I received one receipt, via email, from your business dated July 24, 2014. Please find attached. I received no emails regarding a "three day trial membership" nor emails detailing monthly billing; I was billed for over a period of 6 months and received no receipts or further emails from your business until I contacted your business on 1/9/2015. It is my contention that your business attempts to deceive people into accepting your "offer" of automatic billing. I further contend that your business does not provide further documentation in the attempt to conceal this deceptive billing.As you stated in your reply to my original complaint, your business has returned approximately $99.80, of the total $149.60 billed. It is my belief that a business does not return money earned in good faith. It is my belief that your business has a policy of automatically billing customers without authorization and returning portions of moneys billed upon receipt of complaints. Nevertheless, I see no evidence, either a real or electronic signature, that I agreed to your business's offer. I demand all moneys automatically billed by your company, the remaining $49.80, to be returned. I agree that I authorized a single purchase of $1.95.

Business

Response:

While we understand it was not your intention to enroll in our Membership as we have said our records show the option you chose on PeopleFinders.com was to enroll. You failed to contact us to cancel for six months. We have issued refunds for four months as a courtesy and there are no further refunds available to you per the Terms you agreed to online. Too much time has passed for the previous two months of Membership fees to be refunded. Feel free review the Terms of Use on PeopleFinders.com if you have any questions about refunds or other policies. We feel we have already addressed your other concerns.

Review: This company has been charging my credit card 24.99/month. I ordered no services from them & the charges are unauthorized.

Company claims I have a contract- I DO NOT.

I did not authorize a contract.

Company credited back 6 months of hcargesDesired Settlement: Refund of all charges. 4 months of 24.99

Business

Response:

Business' Initial Response

The monthly charge of $24.99 is for our PeopleFinders Rewards program. This allows you to get discounts on the different reports offered on our website. Our records show the 7 day trial to PeopleFinders Rewards was affirmatively selected by you on 1/11/2013 online. We did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99 on the eighth day and for every month thereafter. We have cancelled this membership per your request over the phone on 5/12/2013 and at that time refunded two charges of $24.99 each as a onetime courtesy. There are no other refunds available per the terms you agreed to on 1/11/2013.

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

The response is not acceptable and in my view People Finders scammed me. I never heard of, nor had any interest in a "People Finders Rewards" Program. I certainly never signed up for it, nor gave permission to charge my credit card. It is not a practice I EVER do on the internet.

And they have offered no PROOF to the contrary.

On January 11, I looked up a phone number for $1.95. This is how People Finders got my credit information.

This is fraud. All 4 revolving monthly charges by this company must be refunded.

Business' Final Response

As stated in our Terms of Use, we do not offer refunds for the product you ordered. On 1/11/2013 you provided your electronic signature by clicking "Yes, I agree to the PeopleFinders Terms of Use and Privacy Policy." After this order page and advertisement was displayed for the PeopleFinders Rewards program. At that time you have a choice between clicking on a button that states "Sign me up for PeopleFinders Rewards" or "No, don't sign me up" Our records show "Sign me up for PeopleFinders Rewards" was affirmatively selected. This advertisement states in standard text "I understand that by clicking the button below I am signing up for a 7-day FREE trial subscription to PeopleFinders Rewards. I can cancel by calling X-XXX-XXX-XXXX toll-free within 7 days. If I don't cancel, I will be billed $24.95 each month until this subscription is cancelled." We did not receive a cancelation until a phone call on 5/12/2013, five months after the membership had been started. We have granted two refunds of $24.99 as a courtesy. No further refunds will be granted.

Review: On January 7TH 2016, I ordered an online search for what I though was .98 cents and come to find out that I unknowingly was signing up for a monthly service of 24.95. I requested to cancel the subscription today the 11TH but I was told that the 24.95 could not be reimbursed because the 3 days grace period has passed.

The practice of offering the search for .98 cents and automatically signing you up for a monthly service is unfair and deceiving.Desired Settlement: I want my money back.

Thank you,

Business

Response:

The website has two different options for a People Search. One is to pay $0.98 for a search which comes with a trial of our membership to run unlimited searches. The other option is to buy only the people search with no membership for $1.95 As the customer stated, they selected the $0.98 report with the membership. This is shown during the check out process and again on the final page of check out the customer can view that they are also getting the trial membership. They then get the Terms of use and a check box to agree to the Terms of use. We state that the customer may cancel their membership at any time, via email, phone or online. However, previous months billings are not refundable.

Review: I needed to check on an individual that we are going to do buisness with so I went to their site and bought a month service for back ground checks. Well the info I got back on the individual I knew was wrong so I ran my name through the service. Almost everything it said about me was wrong. So I asked for my money back since they did not provide the service they were advertising. I asked for my money back and they refused. They said they did not refund money but I could do another search for free. I told them no that would not do any good if the information they were giving me was false.Desired Settlement: $ 19.95 refund and a path to were they are going to get better information for future clients.

Business

Response:

We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data. The charge is for us to conduct a search on your behalf, not to return a specific result. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the Fair Credit Reporting Act (FCRA) because the information is subject to availability and not guaranteed.

As stated in our Terms of Use, we do not offer refunds for the product you ordered. The free courtesy search will remain on your account until it is used. You may elect to have that free exchange search ran at any time.

Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Consumer

Response:

I am rejecting this response because: If you are not giving out correct information you should not be giving out any information. The information that you gave out on me was completely wrong. No excuse not to have correct information. You did not full fill your part of the agreement.

Business

Response:

PeopleFinders has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in the United States. Public records are created from a variety of sources, including phone directories, property records, birth and death records, magazine subscriptions and voter registration cards. Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. The information is not guaranteed. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person. Again the charge is non-refundable per the Terms you agreed to.

Review: I noticed a charge on my credit card in August of 2015 and called my credit card company to ask what the charge was. I was informed by my credit card company that it was a people finders subscription that started back in January of 2015 and I had been getting charged a monthly fee of $24.95. My credit card company told me to call the merchant to try and get it resolved since it was a monthly recurring subscription they could not do anything about it. I called People finders who did not have any of my information on file except the card number and email address. They verified with me that the account had never been used but that there was free 3 day trial that was not cancelled, which was completely false. The account was never used not one time and they told me that on the phone call. They cancelled the subscription that day, so there would not be any additional charges but they said that they would not give me a refund. I asked to talk to a manager and was informed that there not a manager to take my call so I would need to leave a message. I left a message and have never received a call back. I have called more than 5 times never transferred to a manager. I left a message each time with no call back. I called my credit card company to let them know and had the card cancelled and filed a dispute. People finders basically lied to my credit card company and said that I just called in to cancel my subscription on Aug 14 2015-which is when I called to question the charges. My credit card company said that there is nothing they can do that I need to work it out with the merchant. It is over 1 month later and I still do not have my money refunded nor have I got a call back from people finders. I called them again today and the representative [redacted] told me there is not a manager available you will need to leave a message. I told her I would wait and she said she can not keep me on the line and then she went on to say you contacted us a month ago, by now you should have called your bank or the Revdex.com.Desired Settlement: I would like all of the charges refunded to me. I did not authorize these charges nor did I give anyone permission to use my credit card information for a subscription to People finders. The total charges are $175.60 and I would like it all refunded to me.

Business

Response:

Our records show that at the time of purchase on 1/12/2015 you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per your first request over the phone on 8/14/2015 the membership was cancelled. A supervisor called out to you on 9/11/2015 per your request and agreed to refund the most current three months of membership ($24.95 each), as a onetime courtesy. These should have reflected on your bank statement within three to five business days. There are no further refunds available to you per the Terms you agreed to. The remaining four months of membership fees ($24.95) and the initial trial cost ($0.95) remain your responsibility.

Review: In June,2015, I was trying to find some information from the service provided by Peoplefinders via their website. Their service advertised a free search so I gave them my credit card number. They were unable to completed the search. I have received two charges on my credit card for $24.95 each. I disputed the charges with my credit card company. Today I contacted, my credit company to see if they had made progress. So they put me on a 3 way call with Peoplefinders. I told them that I never signed up for a monthly service. They disputed and stated that the one free search were terms of service. My credit card company asked to to cancel the service and they agreed but refused to credit me for the two months of their alleged service agreement. They had arleady charged me for another month in addition to the previous two. They only agreed to refund on month. In my opinion their advertising is very poor and misrepresents their service pledge. I would like to get the entire amount back from them.Desired Settlement: I think they need to re-evaluate how they are doing business which is sketchy and borderline fraud. If they were going to sign someone to a contract,they should talk to them via phone and confirm before charging the credit card.

Business

Response:

At the time of purchase on 6/11/2015 you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification from you that you wished to cancel this trial. The 3 day trial has ended; therefore, as stated during checkout, you were charged the membership fee ($24.95) on the fourth day and for every month thereafter. Per your request over the phone on 8/18/2015, and as a onetime courtesy, we have granted one refund for the most current month of membership. Please allow 2-5 business days for the refund to process back into your credit or debit card. The previous charges are non-refundable per the Terms you agreed to.

Business

Response:

At the time of purchase on 6/11/2015 you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification from you that you wished to cancel this trial. The 3 day trial has ended; therefore, as stated during checkout, you were charged the membership fee ($24.95) on the fourth day and for every month thereafter. Per your request over the phone on 8/18/2015, and as a onetime courtesy, we have granted one refund for the most current month of membership. Please allow 2-5 business days for the refund to process back into your credit or debit card. The previous charges are non-refundable per the Terms you agreed to.

Review: Although I listed this as billing issues, there are a number of complaints I have for this company. They advertise as find anyone anywhere. I was charged almost $50 for less than a month. The information provided to me was inaccurate and misleading in many ways. The report for the person I was searching included an address almost a decade old. Additionally, there were no reports of this person's employment records or prior arrests as promised in the advertisement. When I called for a refund, the customer service agents I spoke with were rude and dismissive as well as demeaning. I was transferred to a supervisor voicemail with no direction or understanding that this was to happen. I still have not been contacted by a supervisor.Desired Settlement: I would like to be contacted by a supervisor and to receive a refund for the cost incurred for the less than 30 days that I had access to the site. ($10.45 and $29.95) I would also like a clearly visible disclaimer to be evident on the site indicating that the results may not be accurate.

Business

Response:

A supervisor called the customer on 2/22/16 and there was no answer. We left a message on their voicemail. We refunded them in the amount of $29.95. We can only provide the general public with access to Public Record. Employment records are not open to the public, those are not included in our reports. The customer ran a Background Report on [redacted] for $10.45. This service was rendered. Per the Terms of Use there are no refunds on our products. There is a Link to our Terms of Use on our website.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.