Peoplefinders.com

Review: I am a victim of a scam-clever bait & switch. On 11-15-14 I tried to locate an old friend on People Search. I gave my credit card number for a 95 cent charge. Somehow I got switched to People Finders.com for a "FREE" 3 day trial "membership." That same evening I got 3 emails from PF.com. One "accepted" as a member. 2. after my call, they canceled my "membership." 3rd, They charged me $39.95. ALL ON THE SAME EVENING.

After my call to their 800 number, I was told brusquely, if not rudely, "talk to your bank," ([redacted]), which I did. My bank person said the $39.95 was "pending." The monthly [redacted] bill I being prepared today - 11-18-14. The $39.95 may or may not appear. If it does, I was told to call the bank's dispute resolution person, which I will.

Yesterday, I spoke with one of your agents. She was familiar with People Finders. Thus your company knows them. They are near you.

I am 81 years old, a veteran of Korean service. I am not stupid, but I was scammed. Your response and help will be appreciated. PHONE # [redacted] or EMAIL ABOVE.

I TRIED TO EMAIL YOU BUT FAILED YESTERDAY.Desired Settlement: $39.95 will not kill us, but will sure hurt us on a retire/fixed income couple budget.

Business

Response:

As you stated an order for a search was placed by you on 11/15/2014. You selected a $0.95 People Search PLUS free trial. A few minutes later you proceeded to purchase a $39.95 Comprehensive Background Report on the same individual. As stated during checkout, Background Reports are not included in the trial membership you selected for $0.95. We received your cancellation over the phone on 11/16/2014, within the three day trial therefore you were not billed the membership fee of $24.95 on the fourth day. Your original purchase is not affected.

On 11/19/2014 we received an alert from your credit card company. Essentially, your card company alerted us that your card information had been compromised and another person made this purchase without your knowledge or permission. Per that alert we have fully refunded the charges.

Consumer

Response:

My complaint is resolved. Peoplefinders.com has issued a refund of $39.95 to my credit card + an "apology" of sorts. Thanks for Revdex.com's concern and assistance. I have learned to be a little smarter in regard to potential scammers.

Review: Not only the person would not let me talk to supervisor nor another personnel to help me the person hung up on me 3 times. I asked how he (the company) got my bank information, a refund from February of 2015 - May of 2015. I even asked him to talk to [redacted] (the CEO) of the company.Desired Settlement: He needs back-up for consumers who have complaints instead of hanging up on the customers. And for that reason I would like a full refund of $79.80 to be credited back to my account and to discontinue anymore communications with this company.

Business

Response:

Our records show the account was created on 2/15/2015. An order for a search was placed, registration information was provided including the billing information and the checkout was completed. At the time of purchase you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. We have reviewed your account and found that you successfully logged in and closed it entirely on 5/24/2015. The most recent membership fee of $24.95 was refunded because you would not longer have access to the services. The previous months are non-refundable per the Terms you agreed to. Upon reviewing the phone call you are referring to we found that this was explained and you were offered a supervisor's voicemail in order to receive a call back as they were currently unavailable. You declined to leave a voicemail. In conclusion, you will receive one refund of $24.95 as a courtesy, your account is closed and there will be no further automatic billing.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I never got the chance to leave a message for anyone .The person I talked to didn't give me the option. I had asked over and over to speak to someone personally and the person told me there was no one there to help me. I even asked to talk to [redacted]. So therefore this matter is not completed.

Review: Company practices deceptive advertising tactics. Wanted only one-time service, but failed to see very fine print that I had to cancel within 3 days

Service is advertised online as free. It is not. There is a charge for one-time information and fine print that attempts to hide the fact that you will be billed monthly for 10 times the one-time fee if you don't cancel a "membership" after three days. At no time did I sign up for a "membership."Desired Settlement: I wish some kind of settlement because of the deceptive advertising and unethical business practice. I can't believe they have an A rating from a Revdex.com. I have found numerous similar complaints on line, including hundreds on the Revdex.com website.

Business

Response:

Business' Initial Response

The customer has a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. If a customer does not wish to enroll in membership they may choose the full price for one report. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete.

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of her membership the customer will be charged each month. During that time, our customer service is available to take the cancellation at any time. Our website requires payment for information and does not state that it is free anywhere on the site.

Review: I needed to look up a phone number and went to Peoplefinders to find it. The advertised charge for it is .95 cents. I'm now being charged 24.95!!

I tried very hard to ensure that all I was purchasing was a one time phone number search. If I somehow chose some membership, the website is INCREDIBLY deceptive, as something for a discount DID pop up, but I made sure not to select it. I did NOT intentionally, nor do I recall choosing ANYTHING that would have given me any type of membership or trial. There is NO way that their sales practice can be seen as anything but deceiving when I intentionally tried to avoid being sucked into memberships or trials, but find both a .95 cent charge and some monthly $24.95 charge coming from my account. Why would I have paid the .95 cents if that kind of search would have been included in the $24.95 monthly charge? I was charged for BOTH, which makes absolutely no sense. The phone number I PAID for with the .95 cents didn't even work: it wasn't valid. I have no complaint there, because it happens--but I had no clue that I was going to be charged for anything else, and I don't believe I selected anything on the site that would have put me into a membership. Shady, shady, shady. Desired Settlement: I want my $24.95 refunded. I had no intention of purchasing anything other than a phone number. How that charge came to be is beyond me. I tried calling today and have to wait for their time. I cancelled this membership, I THINK," but I was SO disappointed to see this site did this to me. I thought that as long as I made sure to look at what I was clicking, I wouldn't be charged. That's not the case. I see that they keep these charges from others, by suggesting the people click on some discounted service. They're tricking people somehow into clicking on something to get their one time service--and I didn't even see it. I saw NO way that I was accepting anything other than a .95 cent service--which didn't work anyway. I want the refund for that $24.95 that was no where in my scope of understanding when I purchased the .95 phone number.

Business

Response:

Business' Initial Response

At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. This membership allowed you to receive an unlimited number of:

*People Searches - Get the facts you need to find anyone, anywhere

*Email Searches - Obtain email addresses, or learn about the owner of any address

*Social Profile Searches - See updates on all of your friend's social profiles in one spot

*Marriage Searches - Find out if a man or woman has ever been married

*Divorce Searches - Check the divorce status of any man or woman

*Property Searches - Learn about any piece of property, including the current owner and value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter.

Per your request via phone on 5/24/2013 and as a onetime courtesy, we will grant the refund of $24.95 for one month. Please allow 2-5 business days for the refund to process back into your credit or debit card.

We have also cancelled your membership.

Our hours of operation are:

Monday-Friday-7:00AM-6:00PM (PST)

Saturday-Sunday7:00AM-11:30AM and 12:30PM-3:30PM (PST)

Best regards,

PeopleFinders Customer Care

[redacted]@Peoplefinders.com

(XXX) XXX-XXXX

Review: Peoplefinders automatically enrolled me in a monthly sevice plan, when I only agreed to a one-time search charge.

Peoplefinders started charging me a monthly fee of $24.95 after I did a one-time search in July. I didn't notice this charge until I got my November credit card statement. Peoplefinders insisted that I signed up for this monthly program because I didn't cancel within 3 days. I did not agree to a monthly program. They only agreed to credit two months of service, rather than all months.Desired Settlement: I want a credit for all monthly fees. I agree to pay the $0.95 I originally agreed to for my one-time search.

Business

Response:

Initial Business Response

The product you purchased ($0.95) is not a one time only fee. It is advertised as a trial membership. At the time of purchase on 7/5/2013 you chose to receive a discounted price ($0.95) instead of the normal priced report ($1.95) for signing up for a 3 day free trial to our 3-in-1 Membership.

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this membership until 11/14/2013, five months after you had enrolled. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter.

Per your request over the phone on 11/14/2013, and as a onetime courtesy, we have granted a refund of $24.95 for one month. Please allow 2-5 business days for the refund to process back into your credit or debit card. The membership fees from prior months are non-refundable per the terms you agreed to.

The charge for $24.99 is for our PeopleFinders Rewards program. This is separate from memberships for unlimited searching on the site. You had the choice to select "Yes, sign me up" or "No, don't sign me up" You affirmatively selected to enroll in this membership on 7/5/2013 through a full-page advertisement after your checkout. People Finders Rewards allows you to get discounts on the different reports offered on our website. We did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99. As a onetime courtesy we have cancelled this membership for you and have refunded one charge of $24.99. Please allow 2 to 5 business days for this credit to reflect. Again, the membership fees from prior months are non-refundable per the terms you agreed to.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

I want to make sure that all memberships are canceled and that all billings cease. I would not have intentionally signed up for any membership with Peoplefinders when my intent was for a one-time address lookup. After some internet research I found that other people stated that Peoplefinders bury the information about the monthly membership in the fine print, so people don't realize that they need to cancel within three days to avoid additional charges. I am not satisfied with the credit of only $24.95.

Final Business Response

Because you have been granted a courtesy refund your account with PeopleFinders.com is closed. The trial membership is explained in standard text no less than four times before the order is complete. We feel this is very clear and have even devoted a full page to explaining the membership coverage and the automatic renewal. We also give you a second opportunity to decline the trial and pay full price after the membership coverage is explained. Consumers are responsible for reading and understanding what they are purchasing online.

Per the terms you agreed to on 7/5/2013 the charges are normally non-refundable. We will grant two additional refunds. One at $24.95 and the other at $24.99. You failed to contact us until five months after your membership had been started. The other charges are non-refundable per our terms and because of the amount of time that has passed since they occurred.

Review: I have attempted to work with PeopleFinders.com with no success. As a result, this is one, of many steps, that will be taken to protect myself and others' well-being as a result of their business practices.I have documented and archived a series of incidents to cite malicious and suspicious intent by PeopleFinders.com (http://www.peoplefinders.com/). I have a personal archive of emails to the company and site regarding their enablement of criminal activity, fraud, and identity theft dating back to 2013. I have adhered to the opt-out process that PeopleFinders.com outlined on their website; however, PeopleFinders.com continues to list my personal/contact information on the World Wide Web endangering the well-being of myself and my family.The questionable business practice today is posting address/contact information on static webpages via Search Engines which a consumer cannot remove via their opt-out protocol. [redacted]As I have a diverse IT background, the Webmaster is willingly refusing to remove my information from their database, static pages(s), WWW search engines, and notifying any affiliates they may have sold, leased, rented or given my information to, to do the same.Desired Settlement: 1. Per the Trouble Tickets, emails, and opt-out submissions sent to PeopleFinders.com, remove all of my information from their database, static pages(s), www search engines, and notify all affiliates they may have sold, leased, rented or given my information to, to do the same. 2. Stop willingly enabling criminal activity and promoting/supporting malicious business practices. 3. PeopleFinders sends an email to me, and a letter to my address on this complaint, stating understanding and compliance

Business

Response:

Your Property Directory listing was submitted for removal on 7/30/2014. That same day the listing was manually removed by our IT department. It no longer appears on PeopleFinders.com. Unfortunately, we do not have the capability to remove links on [redacted], [redacted] or any other search engine. The information you are still seeing on these sites is probably from an indexed API feed. Overtime (days, weeks, months) the link will stop appearing, however, we do not have access to remove the link from other websites. We are only able to remove your profile information from our site.

Consumer

Response:

Due to the severity of this incident,the suspicious/malicious intent surrounding the occurrence, and the timeline to remedy the matter, all parties are being kept on copy so there are no surprises and nothing gets lost in translation.

Review: They will not remove my name address info off their webiste. I called nnumerous times and they will not do itDesired Settlement: I need my name and address off their website.

Business

Response:

We have reviewed our files and found an additional listing matching your information was submitted to our IT department for removal on 8/15/2014. We assume this is the listing you are referring to. Unfortunately, this request is still being processed. Please allow a few more business days for this to reflect online.

Consumer

Response:

I am rejecting this response because:I need an exact date when thus

will be removed it has been far too long already

Review: PeopleFinders advertises to give information and makes you put in a credit card number before you can receive your report. The report does *not* contain the information promised. This is a scam website that automatically enrolls you in a monthly billing cycle, which you find out after you've ordered your report. In short, they lie and commit fraud in order to make money off of people.Desired Settlement: I would like a refund of however much they end up charging my credit card, as well as the Revdex.com to reprimand them, seeing as how they've scammed 600 people - and that's only the ones who have complained on this site. I cannot believe they can get away with this. I will be telling everyone I know not to use them and letting them know that the Revdex.com takes no action against these money scams.

Business

Response:

We have reviewed our files and found an order for a search was placed by this customer on 9/22/2014. The customer had the option to select a regular priced report at $1.95 or a discounted report plus free trial for $0.95. Nothing is pre-checked or pre-selected. On 9/22/2014 this customer affirmatively selected to enroll in the three day trial for $0.95. On the initial order selection page and subsequent payment information page it clearly and conspicuously states that unless the user cancels the service, it will continue to automatically renew at $24.95 per month. We received this customer's cancellation via their online account manager on that same day 9/22/2014. Therefore, they were not charged a membership fee.

We are sorry they did not receive the results you were hoping for. As advertised, the information on our reports is subject to availability. When a report is ordered, our system searches through billions of public records and collects every piece of relevant information. People Finders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result.

In conclusion the only charge on the account, the initial $0.95 cost of the report ordered, is non-refundable per the Terms of Use they agreed to upon purchase. Their account is closed and there will be no automatic billing.

Review: [redacted]Enformion Inc.[redacted]September 25th, 2014RE: Cease and desist from harassment, sale, use, advertising, and/or storage/saving of PII (Personally Identifiable Information), All forms of contactDear Enformion:This CEASE AND DESIST ORDER is to inform you that your persistent actions including but not limited to selling my personal home address and personal cell phone number and listing it as if it is a business with a fictitious name have become unbearable. You are ORDERED TO STOP such activities immediately as they are being done in violation of the law.I have the right to remain free from these activities as they constitute harassment, and I will pursue any legal remedies available to me against you if these activities continue. These remedies include but are not limited to: contacting law enforcement to obtain criminal sanctions against you, and suing you civilly for damages I have incurred as a result of your actions.Again, you must IMMEDIATELY STOP the sale, procurement, contact, or useage of any and all PII (Personally Identifiable Information) with relation to me (located at the top of this letter) and send me written confirmation that you will stop such activities. Additionally, you must remove all instandces of my name, home address, phone numbers, emails and any other information from your system and any and all businesses and organizations that youve done business with that took this information into their systems. You must also remove all traces of my home address being related to the ficticious company [redacted] as I am not, have not been and never will be associated, directly or otherwise, with said business. You risk incurring some very severe legal consequences if you fail to comply with this demand.This letter acts as your final warning to discontinue this unwanted conduct before I pursue legal actions against you. At this time, I am not contacting the authorities or filing civil suit against you, as I hope we can resolve this matter without authoritative involvement. I am not under any circumstances, however, waiving any legal rights I have presently, or future legal remedies against you by sending you this letter. This order acts as ONE FINAL CHANCE for you to cease your illegal activities before I exercise my rights.To ensure compliance with this letter, and to halt any legal action I may take against you, I require you to fill in and sign the attached form and mail it back to me within 10 days of your receipt of this letter. Failure to do so will act as evidence of your infringement upon my legal rights, and I will immediately seek legal avenues to remedy the situation.Sincerely,[redacted]Desired Settlement: CEASE AND DESIST COMPLIANCE AGREEMENTI, [redacted], do hereby agree to stop selling, using, viewing, or sharing the PII (Personally Identifiable Information, herein to referred to as PII) of [redacted] which is in violation of [redacted]s rights. I also agree to completely delete, permanently and irrevocably, all information in all [redacted] and related systems as it pertains to the PII listed previously. I understand that this is my final chance to cease these activities. I understand that [redacted] potentially has the right to pursue legal action against me relating to my engagement in these activities, but he will not pursue those rights in contemplation of my compliance with this written demand. I further understand that [redacted] has not waived his rights and may pursue legal remedies against me if I fail to abide by this agreement. I understand that this agreement is not specifically limited to the activities named herein. I will not engag

Business

Response:

Our records show we received and processed an opt out request regarding your information on 9/25/2014. Sometimes these changes take 24-48 hours to reflect online. Searching today we are unable to find your listing. If you still see your information, please provide the URL where it can be found or call our Customer Care department in order to walk a representative through where you are still seeing your information. Then we can submit any additional listings for removal.

Business

Response:

Our records show we received and processed an opt out request regarding your information on 9/25/2014. Sometimes these changes take 24-48 hours to reflect online. Searching today we are unable to find your listing. If you still see your information, please provide the URL where it can be found or call our Customer Care department in order to walk a representative through where you are still seeing your information. Then we can submit any additional listings for removal.

Consumer

Response:

I am rejecting this response because their response is not factual. I did a search by my phone number and it returned the results I requested removed. Link is below. This information is to be deleted at once.

Review: Underhanded way of obtaining a contract. I paid a time .99 cent fee & somehow was roped into a monthly contract of 24.99/month because I failed to cancel "subscription" that I didn't realize I had entered into within 3 days of one-time use.Desired Settlement: Would like to put an end to this type behavior so others do not get ripped off as well.

Business

Response:

At the time of purchase on 1/31/2015 instead of choosing the normal priced People Search Report at $1.95 you chose to receive a discounted price of $0.95 for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Social Profile Searches – See updates on all of your friend’s social profiles in one spot•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Our records show that per your request over the phone on 3/8/2015 your Membership was cancelled, your account was closed and there will be no further automatic billing.

Consumer

Response:

I am rejecting this response because:hoax & scam.

Review: This organization is scamming people by using an all but hidden automatic billing policy. They offer a $0.95 1 day trial and then bill you $24.95 every month which you do not realize until you get a statement from your credit card company. you will not be backed-up by your credit card company as they deem it legal. It is deceptive in every way.Desired Settlement: $49.90 Credit to my credit card.

Business

Response:

At the time of purchase you chose to receive a discounted price ($0.95), instead of the normal price for the same report ($1.95), for signing up for a 3 day trial to our Membership. The automatic renewal is mentioned in standard text on each page of checkout. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per your initial request over the phone on 4/25/2015 we cancelled the automatic renewal of your membership. You have stated that you have already contacted your bank or Credit Card Company and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

Consumer

Response:

I am rejecting this response because: This is a scam. These people are rip-off artists. How can they set terms like those in their response. It is ridiculous.

Review: On May 19th 2015, I placed a called to "customer care" department to advise that they were taking money out of my debit account without my knowledge. The 1st rude young girl stated that a request was made with their company on May 13th, I advise I am unaware, nor authorized this transaction. She basically called me a liar, advised her need to have resolved, she asked for my credit card # over the phone, advised would not give out since I had not the 1st time, she called me rude and transferred me to a supervisors voice mail. I called back got the 2nd rude young girl, same conversation transpired, no assistance nor offer to resolve, asked to speak with supervisor then transfer to a voicemail. I called back got the 3rd rude young girl, same conversation except she whispers in the phone 'Have a fabulous day' and acts like she hung up but was still on the line(playing games), I stayed on line with the silence until a "manager" named [redacted] id#[redacted] came on line, her 1st words were "you listen to me" when I would try and answer her questions she would interrupt me and attack me on a personal level. [redacted] never stated she would take care of the problem, nor refund any of my money that was taken by these people-unauthorized. In fact she told me that all calls are recorded and calls like these are what they train their "customer service" people with in how to deal with "difficult" customer. She stated that she did not care that I had a title or initials behind my name, they would not put up with me? I was unable to get a word in edgewise, I believe it was a tactic by this supervisor to keep yelling/talking and personally attacking me in order to not resolve the problem of fraudulently taking peoples money. She hung up on me and left me with no choice but to consider legal action, no matter the dollars amount which is now over $20 they have my credit card information that I did not give them nor authorize to use. These people have to be the rudest, ignorant and inhumane I have ever experienced.Desired Settlement: The $23 dollars taken unauthorized from my checking accounts and agreement not to charge my account again.

Business

Response:

PeopleFinders.com is a self-service website. Users may select a product, continue through checkout and complete registration. Our records show an order for a search was placed through PeopleFinders.com on 5/13/2015 using information that exactly matches the information you provided here on this complaint. Two purchases were made on this day by the same user. As there was also a membership selected by the user on 5/13/2015 an automatically renewing membership fee was charged on the fourth day 5/17/2015. PeopleFinders.com takes unauthorized use very seriously and have reviewed the multiple calls from you on 5/19/2015. We found that given the contradicting statements you made to the representatives they had a difficult time determining if someone else used your information to make this purchase on our site or you made the purchase and simply did not mean to sign up. Either way, the supervisor was eventually able to determine that you did not make this purchase on PeopleFinders.com. She attempted to advise you, during two separate calls within minutes of each other, that the registration information would be blocked and you should see a refund of all charges in 3-5 business days. As you were continually talking over the representatives during all phone calls this was difficult to convey to you. We feel this issue is resolved as the account was closed and a full refund was issued back to the card that was used by the user on PeopleFinders.com.

Review: On 5/28/15 I agreed to pay $.99 to obtain a phone number for an individual. This amount was debited from my checking account. On 6/1/15 I was checking my account and saw that Peoplefinders debited an additional $24.95 on 5/31/15. I called as soon as I saw this to tell them that I never authorized such a charge and never received any goods in return for that payment and to please credit my account. They refused. Their service is a scam to try to extort monies from people who sign up to receive a minimal service for $.99 and then 3 days later debit additional monies. I am sure they prey on people who do not check their accounts on a consistent basis. Please also note that the service I did receive for $.99 was totally inaccurate.Desired Settlement: $24.95 to be credited to my account for their fraudulent practices.

Business

Response:

At the time of purchase on 5/27/2015 you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. This membership grants you unlimited:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYour cancellation was received after the 3 day trial had ended. We have removed the auto-renewal for this membership and you will not be billed going forward. The charge of $24.95 is non-refundable. Your membership will expire automatically and you may utilize the service by logging into your account.

Consumer

Response:

I am rejecting this response because: My original payment of $.99 was to obtain a phone #. I was given 3 phone #s which were actually wrong #s. I did not agree to any further service from PeopleFinders. There may have been some very small print somewhere that I totally inadvertently checked. This is a company's way of scamming people who do not realize that they are agreeing to a service they do not want. If they were an upstanding company, they would have that service in large, bolded print. But because they are not a reputable company, THEY DO NOT and I am sure people are scammed all the time by this. I REJECT their claims.

I signed up on a landing page....internet website... that was NOT People Finders. After signing up IT turned out to be... (PEOPLE FINDERS!) I used them before and their information was dated and not helpful. I immediately cancelled. They would not give me a refund.

All the addresses I got from them before to be used for my old customer data base was 4 to 5 years old.

It cost me a lot of money in postage due to very old information!

This company is a scam. $.95 for a three day membership that does not allow you to look at any information that you can't already see for free. Then if you try to cancel the membership they charge a $2.95 "cancellation" fee. When you sign up it says you can cancel at any time. Customer service said the $2.95 was towards the monthly membership fee. I don't know how they live with themselves.

Review: Cancelled account three months ago with email. Then I cancelled again last month and still they continue to take 23.99 out of my account. This time it caused a major issue due to fact I had to cut it close cuz of remodeling. they cost me 34.00. They need to stop stealing my money. Somebody help. when will I learn you cant trust one online company and the government that supposed to stop this. they claim it is due to fact I have another email address. nonsense. I cancelled at their site with my name, address, phone number and acct. number. Also when you site, machine says press one if you need to cancel. They know exactly what they are doing. Thieves.Desired Settlement: I want the last three months back plus 34.00 for a bounced check and I want them investigated for theft.

Business

Response:

The account associated with this email address has an expired credit card on file and has not had any user activity since 2010. We are unable to find the account you are referring to with the information provided. We also do not offer a product at the price point of $23.99. Please make sure that the charges are in fact from PeopleFinders.com and provide the information used to create the account. Since another email was used, our Customer Care team can search by full or partial credit card number over the phone to find the correct account.

Overdraft fees are something we do not control and do not provide reimbursement for. You will need to follow your credit card companies policies and procedures regarding these fees. We apologize that we could not be of more assistance regarding this matter.

Business

Response:

Thank you for providing the information used when making this purchase. We are now able to locate your account and find three months of membership fees at $24.95. At the time of purchase on 6/14/2014 you chose to receive a discounted price for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere

•Email Searches – Obtain email addresses, or learn about the owner of any address

•Social Profile Searches – See updates on all of your friend’s social profiles in one spot

•Marriage Searches – Find out if a man or woman has ever been married

•Divorce Searches – Check the divorce status of any man or woman

•Property Searches – Learn about any piece of property, including the current owner and value

This membership was utilized for months after it was initiated.

For the period of your membership you were charged each month. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this membership until a request over the phone from a non-account holder. Given that this caller was not you or an authorized user of this account we were unable to discuss the charges with them. We did agree to cancel recurring billing per this caller's request.

Per this complaint, and as a onetime courtesy, we will grant one refund of $24.95 for the most current month of membership. Please allow 2-5 business days for the refund to process back into your credit or debit card.

The attempted charges of $24.99, which did not fully process because the funds could not be verified, were for the PeopleFinders Rewards program. This allowed you to get discounts on the different reports offered on our website. This additional membership was added during the initial checkout on 6/14/2014 by affirmatively selecting "Yes sign me up for PeopleFinders Rewards" and was utilized to purchase of a Comprehensive Background Check at $1.00 instead of the normal price of $49.95. We did not receive notification that you wished to cancel this membership, therefore the system attempted to bill you $24.99.

In conclusion we will grant one refund of $24.95, the account is closed and there will be no further automatic billing.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I had contacted Peoplefinders.com two times by phone previously on September 23 and 24, 2015 to get my personal information removed from their directory site. There is no option on the site itself to remove personal information including name, addresses, age information, etc. I was told by the representative on the phone both times that they would email their IT Department and have them remove my information. They said it would take 7-10 days. That time has passed and my personal information still has not been removed. Other Directory sites on the internet allow this information to be removed quickly, make it easy to do so on the web site itself, and/or contact them to have your personal information removed during the phone call. One does not have to wait up to 10 days. Peoplefinders.com makes it difficult to have the information removed. (Less)Desired Settlement: I would like Peoplefinders.com to remove all personal information found on their site for James E. Calligeros including addresses, phone numbers, age and age ranges, etc.The specific URL I found on their site was:[redacted] would like the above URL removed along with any other URL's on their site with my name on it in any other form (i.e. [redacted]).

Business

Response:

We have reviewed our files and found that your Property Directory listing was removed on 10/1/2015. Reviewing that page today we do not see the listing. We do see another listing was brought to our attention in the People Directory and reported by a representative to the IT department on 10/8/2015. Please allow a few more business days for them to remove this additional listing. We want to make sure you are aware that anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site again you will need to notify us so we can remove it.

Consumer

Response:

I am rejecting this response because: HelloAs we discussed this past Friday, please reopen my Complaint #[redacted] submitted on 10/8/2015 11:07:18 AM against Peoplefinders.com.As I mentioned over the phone, the directory listing I filed the complaint over had still not been removed as I had requested almost a month ago. I was told at that time that it would take 7-10 days. While a I believe the person who I am in contact with at Peoplefinders.com is trying to honor my request, the information still had not been removed as of Friday afternoon. I was told by that Peoplefinder's representative to give it a little more time and that their IT department was now actually working on my request. As soon as the requested directory information is removed, I will then close my complaint as resolved. This should occur some time this upcoming week. Again, please reopen my Complaint until this matter actually has been resolved. Should you require anymore information, you can contact me at [redacted].Thanks Again, [redacted]

Consumer

Response:

Response:I accept the business response. Sarah over at PeopelFinders cleared everything up, it took a while, but it all got worked out. Thank you for your assistance and I am satisfied and the complaint is resolved

Review: 1. Deceptive sales practice

2. Unauthorized billing to credit card

3. Lack of notification of monthly credit card billing

My Master Card was billed without authorization during the months of March, April, May, June July of 2013 in the amount of $ 24.95

actual billing dates

3/13/2013

4/13/2013

5/14/2013

6/14/2013

7/15/2013Desired Settlement: I request refund of credit card charges 5 x @ 24.95 = $124.75

Business

Response:

Business' Initial Response

Hello,

Our records indicate that you have already been assisted with this matter. The customer has a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. If a customer does not wish to enroll in membership they may choose the full price for one report. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete.

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of the membership the customer will be charged each month. During that time, our customer service is available to take the cancellation at any time.

Our records show per your request over the phone on 7/22/2013 your account was closed and you were granted two refunds of $24.95 each as a onetime courtesy. There will be no further automatic billing.

If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (XXX) XXX-XXXX. Thank you for contacting PeopleFinders.com.

Monday-Friday 7:00AM-6:00PM (PST)

Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)

Best regards,

PeopleFinders Customer Care

[redacted]@Peoplefinders.com

(XXX) XXX-XXXX

Consumer's Final Response

As of 8/8/2013 Peoplefinders has refunded 2 x $ 24.95 .

The total loss I suffered is 5 x $24.95. I am not satisfied with Peoplefinders' response.

Business' Final Response

As stated in our Terms of Use, we do not offer refunds for the product you ordered. As a onetime exception we had granted two refunds of $24.95 on 7/22/2013. There are no further refunds available. The account was closed on 7/22/2013 and there will be no further automatic billing.

Review: I signed up to pay $.95 for 1 phone number and was charged $24.95 per month for 2 months.

I was charged $24.95 for June and July before I realized they were charging my credit card. I did not use the service and was not aware that I was paying for it.

Desired Settlement: I'd simply like a refund for a service I did not intend to sign up for and did not use.

Business

Response:

Business' Initial Response

At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. This membership allowed you to receive an unlimited number of:

*People Searches - Get the facts you need to find anyone, anywhere

*Email Searches - Obtain email addresses, or learn about the owner of any address

*Social Profile Searches - See updates on all of your friend's social profiles in one spot

*Marriage Searches - Find out if a man or woman has ever been married

*Divorce Searches - Check the divorce status of any man or woman

*Property Searches - Learn about any piece of property, including the current owner and value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. These charges are non-refundable per our terms of use.

Review: 0I signed up for the basic plan at People Finders for $24.95 with automatic deduction from my bank account. I was charged $24.95 and then another $24.95 in the same month. I did not call at that time as I assumed that they would credit my account in the next month. When it continued to be taken out twice, I called and was told that I had signed up for two accounts I told them at that time to cancel my account. To verify the cancellation, I signed into my account later and it was still working. I decided that since I was still being charged that I would go ahead and keep one going for a couple more months. However I continued to be billed both $24.95 and $24.99. When I looked up people I was charged $1.00 each time which I did not like but thought that it was not too much. I called again this morning and and was told that, because I had clicked onto other headings I had signed up for additional account. The only one that mentioned any money was the criminal background check which was an additional amount of $12.95, and I did not need that anyway. I was just using the program to find people that I no longer had a location for, and just curiostiy I checked up on my son and grandson thinking it would only cost an additional $1.00. I feel that this company has hidden charges that are put in place to con the public into thinking that you can find several people for the cost of one account with only the $1.00 charge for each additional person. Again, nowhere that I could see was there any notification that I was signing up for additional accounts at monthly rates. When I asked to speak to someone else, I was told that there was no one else I could talk to.I feel that, even though the representative was totally polite, he was uncaring and abrupt. Also and additional charge of $29.95 was taken out of my account yesterday. When 2 asked for what 2 was told 2 had signed up for a geneology account also. this was also deceptive as stated above.Desired Settlement: I need help in resolving this situation and would like a refund for the unfair charges.

Business

Response:

We received and reviewed this complaint. However, we are not clear on the customer’s concern. We have located an account under this customer’s name which matches the billing zip code provided here. We assume this is the account they may need assistance with. Our records show many orders placed on this account between 11/16/2013 and 2/13/2014. Per this customer’s request over the phone on 2/13/2014 we issued a refund of $29.95 for her PeopleFinders Genealogy Membership and the account was completely closed. If they have any questions or concerns they may call us at (800) 718-8997 Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)