Peoplefinders.com

Review: Used service for trail period. Did not sign up for any memberships.

In July 2012, I used People Finder on a trial basis 1 or 2 times and that was all. I did not knowingly sign up for any type of membership. On May 15, I was reviewing my bank account and found a recurring charge for 24.99. I called People Finders and spoke with a suprivisor who in formed me that I was actually being charged twice a month for two differant membership types. I told her that I had know knowlege

of these memberships. She said she would give me refunds equaling $150 which covered both memberships going back to February - this was ther first time I was made aware I was being charged for two memberships. This company does not send out emails to it's "members" notifying them of each mounths debit. All they do is give you a so called "6 warnings at the time of signing up". So, if you make a mistake and click the wrong button you are out of luck. There is no futher communications from this company to give you a chance to cancel the memberships. They seem to be operating a bit below the "radar".Desired Settlement: I would like a full refund - and I'm basing this request on the fact that the company does not fully communicate or give the proper notices to give it's members the opportunity to cancel. I know they will

talk about the terms - but, with much confusion - the terms does not prevent the wrong button from being clicked.

Business

Response:

Business' Initial Response

We have reviewed our files and our records show that an order for a search was conducted by the customer. At that time they had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. The membership option was affirmatively selected by them. That membership provided a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete.

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of her membership the customer was charged each month. During that time, our customer service was available to take the cancellation at any time via phone, email, or on the website. We did not receive a contact from the customer until ten months after the membership was initiated. In conclusion, the account is closed and we have provided three of refunds as a courtesy. There will be no further automatic billing and the account is closed.

There will be no further refunds.

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

Other then the original sign-up, in 10 months time - I received no further communications from this company.

While the web sit may indeed give no less then three warnings - there is no further communications from this company such as e-mail notices when they make an automatic debit from an account.

I think this is very wrong. As stated when I spoke to the supervisor, there is suppose to be a communication sent to a member whenever a debit takes place - if, this had been done - it most certainly would have caught my attention and I would have immediately cancelled the service.

I think this is a deceptive business practice to make the consumer rely on web site information from 10 months ago!

Business' Final Response

Regardless of reminders sent via email or by phone the signup process was completed on the website requesting confirming the automatic billing. No email or phone call reminders are necessary for an automatic billing requested online by the customer. The membership fee appears on billing statements every month with our contact information next to the charge. There was no contact to cancel the service until ten months after it was initiated. We understand that the customer did not mean to sign up and have therefore issued refunds for seven membership fees as a courtesy. Normally the charges are non-refundable per our terms of use the customer agreed to. There will be no further automatic billing and the account is closed.

Review: I signed up not people finders which I cancelled before the trial but they continued to charge me for 4 months at a rate of 24.99.

I signed up not people finders which I cancelled before the trial but they continued to charge me for 4 months at a rate of 24.99. When I call they say that they will not help me. My bank credited me 3 charges but I want the company to credit me the last 24.99 as I did cancel.Desired Settlement: I just want my 24.99 refunded

Business

Response:

Business' Initial Response

Hello,

We apologize for the inconvenience, but disputes through your bank are something we do not control and do not provide reimbursement for. Because you have disputed these charges through them, you will need to follow your credit card companies' policy regarding disputes and wait for them to send you more information about the case.

If you have any questions or need further assistance regarding PeopleFinders.com, please call our Customer Care Team during the hours listed below at ([redacted]) [redacted].

Monday-Friday 7:00AM-6:00PM (PST)

Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)

Best regards,

PeopleFinders Customer Care

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

Yes I understand that that the number is beside every transaction but I tried to call teice and both times the office was closed. I never received any emails about this program as I would of call immediately because I did not order it. As I said the bank just reimbursed for 3 vharges when you charged me 4 for a program that I never agreed to. I searched your company and it seems you have done this to many people and its not right.

Business' Final Response

Our phone number is listed beside each credit card transaction, on the website, and on all email correspondence for your convenience. Simply call to speak to a representative. Because these charges are disputed through your credit card company, you will have to follow their policies and procedures regarding the dispute. Usually, they will contact you when they reach a conclusion. The charges are still non-refundable.

Review: I have made requests that my name be removed from PeopleFinders and it still appears on the web. I am the only [redacted] in [redacted]

I want to be removed from PeopleFinders.com as follows:

This appears on GOOGLE search which as a WhitePages link:

1. [redacted] in [redacted] WhitePages

www.whitepages.com/name/[redacted] Cached

10+ items - There are 2 people in [redacted] named [redacted].

[redacted] D [redacted].

[redacted] D [redacted].

PO Box [redacted]

Associated people: unknown.

Associated people: unknown

This appears after the GOOGLE website link appears:

1)[redacted] D [redacted], [redacted] Age: 63

* Email »

* Public Records »

* Phone »

*

Sponsored by PeopleFinders.com

2)[redacted] D [redacted], [redacted] Age: 63

* Email »

* Public Records »

* Phone »

*

Sponsored by PeopleFinders.coDesired Settlement: I do not know the connection with WHITEPAGES and PeopleFinders.com; I JUST WANT MY PERSONAL INFORMATION REMOVED FROM THE WEBSITES.

If my name is GOOLED IT APPEARS SHOWN AS WHITEPAGES; WHEN THE GOOGLE WEBSITE IS CLICKED IT GOES TO WHITEPAGES AND THEN MY INFORMATION IS Sponsored by PeopleFinders.co

PLEASE REMOVE MY NAME AND PERSONAL INFORMATION!

Business

Response:

Business' Initial Response

Hello,

To fulfill your opt out request you will need to follow the automated process online. You will need to click on "Help," at the bottom of any page. Please scroll to the "Privacy" section, click the fourth check mark down "How do I remove my information from your website?" You will then see the last sentence ending paragraph 2 stating, "To manage or remove your public records from PeopleFinders.com, please click here," which is hyperlinked for you to click on. For your convenience, below is a direct link to the opt out page.

http://www.peoplefinders.com/manage/default.aspx

Please follow the prompts from there to successfully remove your public record data from appearing on PeopleFinders.com. Thank you.

Best regards,

PeopleFinders Customer Care

[redacted]@Peoplefinders.com

(XXX) XXX-XXXX

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

Consumer's Final Response

Please find attached a MS Word document with screen prints as of today's date where Peoplefinders.com has posted my information again two times for sales purposes on WhitePages.com. I called Peoplefinders.com customer service and was told they have removed me from their database. When I call WhitePages.com they are telling me that my name has not been removed from the "ad database" where Peoplefinders.com purchased ad space to sale personal information on people.

The freedom of information act did not mean that public records could be downloaded and then sold for a price!

Please have my information removed from the Peoplefinder and WhitePages websites! I am the only [redacted] in [redacted]

Business' Final Response

Hello,

We apologize for any inconvenience. We have suppressed your information again as of today; however, anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site you will need to notify us so we can remove it. We are one of hundreds of websites that provide this information.

If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (XXX) XXX-XXXX. Thank you for contacting PeopleFinders.com.

Monday-Friday 7:00AM-6:00PM (PST)

Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)

Best regards,

PeopleFinders Customer Care

[redacted]@Peoplefinders.com

(XXX) XXX-XXXX

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

Review: I did one search for a phone number and they took my credit card number and charged me 24.95 a month with out my consent for services that were never explained nor clearly stated. They claim that in the fine print of their website it is stated. However upon further review , the language is opaque and one needs a magnifying glass to find it. Please think twice before giving your credit card to this company.Desired Settlement: I would like a full refund, not the three months they offered.

Business

Response:

Our records show this customer signed up with PeopleFinders on 9/9/2012 for a discounted rate of $0.95 that comes with a three day trial period. Customer agreed to the terms of use at the time of registration that is stated “Membership is FREE for 3 days, and then automatically billed $24.95 each month.” Our customer service was available to take his cancellation at any time via email, online or over the phone. We did not receive contact from the customer until 2/1/2014, 17 months after the membership was initiated. Per this phone conversation, they were granted refundsfor three months of service. On 2/3/2014 per their request a supervisor made an outbound call and agreed to refund three additional refunds of $24.95 each. In conclusion, this customer has received a total of six refunds at $24.95 each, the account is closed and there will be no further automatic billing.

Review: I signed up for a one time, one day membership. I said NO THANK YOU to recurring payments! Yet I have been put on AUTOPAY since 9/6/2013 at a cost of approximately $150.00. I did not find this transaction till I checked my credit card account around 7/1/2014. I then did some back dating to find that this has been ongoing since 9/6/2013. I contacted the company and was advised that I supposedly signed on for auto pay, well I recall refusing it! I only wanted the one time membership at the cost of .99 cents. I did not receive a email telling me that the refusal didn't work, or that I was now signed onto a permanent membership! Do you understand? They say that I signed on and I have no proof that I did not. As I looked at the Revdex.com site for this business I noted others have had the same problem and I noted that you recommend this company! I can only wonder why and how much they pay you to do this? These people say that it is a one time .99 cent membership, and then they say that we have signed on for permanent membership and further we had the option of looking people up for the number of months that we had the service! However they do not contact the person involved to let them know that they have signed on for a PERMANENT MEMBERSHIP. Do you want to know why? It is so that people like me will continue to pay out $24.95 a month unknowingly for months, maybe years, while they collect their millions in profits! That is why. When we complain they SAY we signed on but they never contact anyone to let them know that they have a permanent membership and as I noted, others have experienced this. NONE OF US KNEW WE HAD THE PERMANENT MEMBERSHIP and they can not prove that we used it over the MANY MONTHS that this has been going on! BECAUSE WE DIDN'T KNOW ABOUT IT TILL WE CHECKED OUR CREDIT CARD STATEMENT MONTHS LATER and then these THIEVES will magnanimously give us the last month's payment of $24.95, whoopee! Retaining the money they had already collected!Desired Settlement: I want a total refund of all monies that they collected from me in the amount of $24.95 a month starting from September 10th 2013 to present! They can not prove that I used their service after the initial .99 and I did not use their service as I did not know that I had been signed onto it! They made no effort to inform me that they put me on the permanent membership! Had they done so this would have been rectified quite quickly by me contacting them/their company and closing this account!

Business

Response:

At the time of purchase (9/6/2013) you chose to receive a discounted price ($0.95) instead of the normal price for one report ($1.95). To be clear, you received a discounted product in return for signing up for a 3 day free trial to our Membership. Nothing is pre-selected or pre-checked. PeopleFinders.com is a self-service website. If your intention was not to sign up for a membership then you had in fact selected the wrong product. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere

•Email Searches – Obtain email addresses, or learn about the owner of any address

•Social Profile Searches – See updates on all of your friend’s social profiles in one spot

•Marriage Searches – Find out if a man or woman has ever been married

•Divorce Searches – Check the divorce status of any man or woman

•Property Searches – Learn about any piece of property, including the current owner and value

None of our memberships are 'permanent.' You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

You failed to contact us until 7/1/2014 when you cancelled your membership through the online Account Manager. Note that this was ten months after the membership had been initiated. Per your request on 7/1/2014 the membership was cancelled.

Given that members can conduct unlimited searches and other services for a monthly fee, our terms do not allow for refunds. In addition, through email correspondence with our company you have stated that these charges are already under dispute with your credit card company. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you any refunds. Please allow for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will need to follow their policy regarding these charges.

Consumer

Response:

I am rejecting this response because: I did not receive a RECEIPT! What they say in their response "

None of our memberships are 'permanent.' You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

You failed to contact us until 7/1/2014 when you cancelled your membership through the online Account Manager. Note that this was ten months after the membership had been initiated. Per your request on 7/1/2014 the membership was cancelled.

Given that members can conduct unlimited searches and other services for a monthly fee, our terms do not allow for refunds. In addition, through email correspondence with our company you have stated that these charges are already under dispute with your credit card company. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you any refunds. Please allow for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will need to follow their policy regarding these charges."

To begin with by not receiving a RECEIPT I was unaware, as many who have complained about this company have been, that I had signed up. They say this is not permanent, if I had not checked my Credit Card Statement and gone back as far as Sept 2013 I would never have known that they were deducting $24.95 per month. They would have kept this membership going forever, until it is cancelled! Not knowing that I had a membership means that I could not use it. After all I didn't know that I was still active. And their statement that I believed their advertisement and signed up for a 3 day membership which according to them meant that they could bill me $24.95 forever is ridiculous! They admit it is a temporary membership! Then they go on to say that by using it I am signing on forever till I cancel? Does this sound normal to you? Do you understand that by not receiving a RECEIPT that I and others have been unaware of these charges till we look at our Credit Card statement? Do you understand that had I and others received a receipt this would have been cancelled straight away? Do you understand that not knowing you have a service or a membership means that you do not know you can use it? Their statements only indicate to me how callous they are to what they are doing. I can not imagine that this is legal. I believe that a RECEIPT is required by law. If at the end of this issue I find that there is no law requiring companies like this to email a receipt I will begin a letter writing campaign to Congress, the Senate and our President requesting such a law be made! I will reference this company and the Revdex.com complaints where others have experienced this as I have! I will not give up till these people are either run out of business or laws are made to keep them honest. I do not feel that what they did was honest. As I have stated numerous times here, by not emailing me a receipt and then TAKING money from my account MONTHLY, I feel this was theft of my funds. As to their claim regarding my financial institution, yes I have filed with them and with the Attorney General of the State of Ohio where I live. I do not know what either will do. According to the bank, they wish to close this, matter settled. I have yet to reply to that. Granted the approximately $150.00 is quite a bit of money to me, but it isn't about the money. It is about a company that is skirting the law and taking funds from peoples accounts. Something needs to be done and I plan on seeing that something is done.

Thank you

Business

Response:

Again we are unable to provide any refunds per the Terms of Use you agreed to and the fact you have already contacted your bank or Credit Card Company and filed a dispute. You will need to follow their policies and procedures regarding these charges.

Regardless of any automatically emailed purchase receipts or renewal notifications, it is the consumer's responsibility to read and understand what they are selecting when shopping online. The product you selected repeatedly stated that the monthly membership would automatically renew until cancelled. If you did not wish to enroll you had the option to choose a full priced, one-time report. You are welcome to do whatever you feel is appropriate regarding online shopping practices.

Consumer

Response:

I am rejecting this response because: I did not receive a receipt. I did not know I signed up for a monthly membership. I do not believe I agreed to that. Yes. I have filed a complaint with my Credit Card company. I do not expect a refund from www.peoplefinders.com. I have also filed a complaint with the State of Ohio Attorney General and written the President of the USA.

So what? I do not have to accept their non-resolution of this complaint, forever!

Sincerely

Review: I tried to get a 24 hour membership and they charged me $19.95 so I contacted customer service to ask the representative to refund the charges, she said all they could do is remove my payment method so I didn't get charged next month. The services are misleading and false because they do not offer any other services like it says in their advertisement until after you pay then it states you must UPGRADE and purchase background checks, criminal records or public records! So I am requesting my money be refunded in FULL. My membership service was only 15 minutes, and I cancelled online and by phone when I realized PeopleFinders is just a fancy web based white pages that steals money. Here is what their ad says after you log in: However, they send you to another third party site:Memberships are available in 24 hour and 30 day increments. You may upgrade your Membership at any time, or purchase one of our other great products like Comprehensive Background Checks, Reverse Phone Lookups, Criminal Records and Social Network Searches!Desired Settlement: $19.95

Business

Response:

PeopleFinders.com does not offer a 24 hour membership. Our records show the product this customer selected was a $19.95 Comprehensive Background Report plus 3 Day Background Check Membership Trial. A checkbox was also affirmatively selected during checkout to have a PDF version of the report emailed to the customer for an additional $2.50. At the time of purchase the customer chose to receive a discounted price for the service they selected. Normally Background Checks on PeopleFinders.com are $29.95. They received a $10.00 discount because they signed up for the 3 day trial to our membership. The trial refers to the Membership only. They have cancelled within the 3 day trial period and therefore will not be billed the membership fee $24.95. The original purchase of $19.95 is not affected.

As stated in our Terms of Use, we do not offer refunds for the product they ordered. While we are unable to offer them a refund, we would like to provide them with a free courtesy search. The free courtesy search will remain on their account until it is used. They may elect to have that exchange search ran at any time. Just call our Customer Care and a representative will run the search for them, free of charge.

Review: This site has been billing me for 4 months, I canceled right after signing up, they still billed me, I called again and was sent an email that it was canceled in Feb. I am billed again, they say now it's a different account, when I closed this account I ask that any and all accounts were closed, They are charging me 19.95 and won't refund itDesired Settlement: I want my 19.95 returned for the past 4 months when I first canceled

Business

Response:

We have reviewed the account associated with the information provided here and found that it has no recent activity. This account was closed online, however, recently on 2/24/2015. We found the account we believe you are referring to registered entirely separately using different information. At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. We did not receive cancellation for this account until a phone call to a representative on 3/26/2015. Per this complaint, and as a onetime courtesy, we will refund one membership fee of $24.95 for the most current month of membership (3/22/2015).

Consumer

Response:

I am rejecting this response because: I canceled that account within the 3 days, It made me call in and I couldn't do it online, and when I called in Feb. I ask if there were any other accounts and told I did not. I have called several time and even ask to speak to a supervisor and there has not been any response. This company seems to lose calls and cancelations, I think if they were to look at the account they would see it was not used but the one time, it did not give me the information I needed, I contacted them and they still keep billing. I want my money back from all the bills

Business

Response:

It is the user's responsibility to keep track of any separate registration information they enter on our self-service site. There is no way for our system to recognize separate registrations especially when the customer uses completely different information seven years apart. Again your account is closed, there will be no further automatic billing and we will grant one refund for the most current month of membership (charged on 3/22/2015) as a courtesy. We believe this is fair as this also accounts for all charges that took place after your mistaken cancelation of your old account on 2/24/2015. There are no further courtesy refunds available to you.

Consumer

Response:

I am rejecting this response because: The girl I spoke to told me there were no other accounts, I ask and she told me.

Review: I signed up with peoplefinders for a 3 day trail was suppose to be charged .95 I went on to the site try ed to pull up several names and all the info was out dated and not one right phone number from a long list of numbers either it's not in order or wrong number.So I called the same day and cancelled but yet I was charged 2.95 plus /95 I would like a refund but they said no.. Please help [redacted]Desired Settlement: They said I could not have a refund.

Business

Response:

We have reviewed your account and found that on 7/30/2015 instead of purchasing a single People Search Report at $1.95 you chose to recieve a People Search Report at a discounted price of $0.95. The reason this product is discounted is because it comes with a three day trial membership. If cancelled within three days you will be billed $2.95 for the trial. If the trial is allowed to renew it would have renewed at $24.95 per month for the membership. We received your cancellation over the phone on 7/30/2015, within the three day trial period, therefore you were billed $2.95 for the trial on the fourth day. The cancellation does not negate your initial purchase of $0.95 for the People Search Report. We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Consumer

Response:

I am rejecting this response because: your company did not and can not give me the correct info I looked up 3 people and got nowhere with your info and it should be made clearly that you will be charged. I think your company should be looked at by the authorities and or shut down and you all should be ashamed, I have since then looked at your reviews and I'm not the only one that feels this way.. You have info yes the wrong out dated info it's just a rip off I have contacted my bank to dispute the 2.95 charge I feel you need to give me my money back......

Review: Peoplefinders did an unauthorized debit after receiving my account information for a $.95 purchase. They indicate they gave themselves premission to debit my account in their "agreement" AND that I should have cancelled the initial transaction. My initial transaction was "changed" by them, from a $.95 cent transaction to a $3.95 transaction(that they said I should have cancelled on the website) then changed to a plan with a monthly transaction charge of $24.95. I paid for and used the $.95 purchase. I used the initial purchase...why would I need to cancel it? And there is in their agreement, a $2.95 cancellation fee. (?) Peoplefinder representatives indicate that "it's in our agreement so we can do it." And this is my major complaint. 1. Consumers extend a high degree of trust to merchants to protect the card information that is given to them. 2. Consumers want to be able to "authorize" purchases without the DANGER of "unauthorized" purchases. 3. If consumers don't have that, they will not purchase anything on-line. That is a detriment to all businesses seeking to do honest transactions on-line. ALL businesses and consumers need to be protected from those businesses who give themselves authoriztion to our accounts and refuse to fairly address the transactions through their customer service representatives. This company has HUNDREDS of compliants on the "Peoplefinders Review.com" website. This makes me wonder how the Revdex.com is giving them a B+ rating. So many people have compliants I wonder if you can give me information on a class-action suit. This company has failed to disclose their terms and policies on their pricing page. They have omitted a material condition on their pricing schedule. This is a gross violation of acceptable and custom business standards into deceptive advertising.Desired Settlement: Peoplefinders needs to reimburse me for damages incurred by the unauthorized use of my credit card. They need to fix their business model by addressing the deficences in their business practices to reduce the compliants against them. Be honest and fair in their business dealings. Change their pricing pages to reflect what they offer, prices, etc. NO "ordering a one-time use for $.95 and being billed for a monthly who-knows-what! Address other 100's of compliants...punative damages? no more room!

Business

Response:

We have reviewed our files and our records show that an order for a search was conducted by this customer on 7/5/2015. At that time they had a choice to accept a special discounted price available with a monthly membership ($0.95) or the full price for the search without membership ($3.95). The membership option was affirmatively selected by them on 7/5/2015. That membership provided a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire section, directly below the total, outlining the terms of the membership. This clearly and conspicuously states that after the initial trial, unless the consumer cancels the service it will continue monthly and the card they provided will be charged until they indicate to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. If their intention was not to sign up for membership then they in fact selected the wrong product. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of their membership our customer service was available to take the cancellation at any time. They failed to contact us to cancel until a phone call to a representative on 7/13/2015, eight days after the three day trial into the membership was initiated. The charge of $24.95 is non-refundable per the Terms this customer agreed to upon purchase. In conclusion, this customer is responsible for the initial trial cost of $0.95 and one membership fee of $24.95, the account is closed and there will be no further automatic billing.

Consumer

Response:

I reject the response from Peoplefinders because:They never addressed their unethical and unauthorized debit to my account, or their misleading and hidden “membership” charges, or their “bait” (with a $.95”one time search” that is not available except being) “switched” (to a three day trail that becomes a monthly charge if NOT CANCELLED) ALL of which are not disclosed on the pricing page.In their response, peoplefinder.com indicated, that I had two choices:1.) “to accept a special discount price available with a monthly membership for $.95 (No mention of a monthly charge of $24.95 again)2.) ..OR the full price for a search without member ship for $3.95”They said in their response that I selected the $.95 option. I am faxing a copy of my order form/pricing page with a $.95 charge. There is NO membership information after the total, as the response indicated there was.My pricing page does NOT indicated any information about a “membership” Or about additional pending monthly charges after seven days or my obligation to cancel a membership within three days of mu one-time purchase(?) Hundreds of customers have complained of the same hidden charges senerio. Finally, I quote ”Miss Manners” ([redacted]) in an interview for Smithsonian Magazine July-August 2011. In response to the questions: What etiquette breach do you most dislike? She said “the major etiquette problem in America…is blatant greet. It’s people who are scheming to get money and possessions from other people, and who believe that they are entitled to do so. The ancient practices of …(civility) are being undermined by this rampant greed.”I add my complaint to hundreds of others regarding peoplefinders.com (especially the hundreds of similar complaints on”peoplefinders.pissedconsumers.com”).Again, to resolve this complaint, peoplefinder.com needs to reimburse me (and others) for damages incurred by their unauthorized use of credit cards. They need to FIX their business model. They need to address the deficiencies in their business practices to reduce the complaints against them. They need to have a customer service department that is responsive to correcting the complaints against them. They need to MORE clearly and conspicuously correct their pricing page; They need to stop deceptive on-line marketing and “baiting”And finally, stop being a apart of the major etiquette problem in America today!

Business

Response:

We feel we have already addressed these concerns. Please review the attached screenshots of your 7/5/2015 purchase of $0.95 (also available for your review at any time on PeopleFinders.com) of the product they selected. Note that, as we have already explained, users may choose the report one-time only for $3.95. The $0.95 product explains the $24.95 automatic billing on the initial product selection page and again on the purchase page. Additionally, please note that our you are contacting PeopleFinders.com and not PeopleFinder.com.

Review: I found this site by searching for FREE people finder search. I saw their claim to find information on the person I was searching so I went ahead with purchasing the info. Once payment was accepted and I actually viewed the info, it was clear that the info they said they had they did not.

In addition they have charged my credit card multiple times.

They are running a switch and bait method and they do not have the information they say they do. Which is fine, but don't take my money.

I contacted their customer service and representative told me that since I didn't cancel within the 3 days there was nothing she could do. Please also note the dates of the transactions. 1/28 was the first one, then 3 days later a much larger amount.

This is a consumer scam.Desired Settlement: I would like a refund for the below amounts.

01/28/2016 Debit Card Transaction CFK*PEOPLEFINDERS CA 01/27 $0.47

01/28/2016 Debit Card Transaction CFK*PEOPLEFINDERS CA 01/27 $0.48

01/31/2016 DEBIT CFK*PEOPLEFINDERS CA $29.95

Business

Response:

The customer signed up for a $0.95 report on [redacted]. At the time of purchase the customer was shown that the report comes with a membership. This is shown several times before check out. The customer also clicked to Agree to the Terms of Use before check out. The membership is not refundable. We have canceled it, there will be no further billings.

Review: I contacted Peoplefinder November or Decemeber 2015 via telephone to request that they remove my personal information from their website.

I had googled my name and found that Peoplefinder had my complete address listed on their website. I HAVE NEVER CONSENTED TO HAVING MY INFORMATION PUBLISHED ONLINE.

I followed the online Peoplefinder opt out instructions to have the listing removed; however, the website's opt out links never leadS you to an official opt out option. This is a major problem! I, then, called the customer service number listed on the website and spoke with an agent to have my information removed.

I told the Peoplefinder agent that I need all of my information removed immediately. I am a victim of stalking and my safety is currently compromised. My stalker has gotten my contact information from online sources and I am terrified that he will see my address, posted WITHOUT MY CONSENT on Peoplefinder's website.

The agent confirmed to me that she had removed my listing.

Today, 02/13/16 I find that my listing is still on the Peoplefinder website and my current address is still available to the public. I fear for my safety and have Peoplefinder to blame for this.

I need my information removed NOW. I never once consented to having my address and contact information published online. This is a violation of my rights to privacy and should be punishable under law. My safety is endangered and my address listing, posted without my consent, could enable my stalker to realize actions that will jeopardize safety and life.

Please have all of my personal information removed now, as Peoplefinder is clearly fradulent/ incompetent and has blatant disregards for the rights to privacy and life of others.

Please find attached a screenshot of the referenced listing, available at [redacted]Desired Settlement: REMOVE ALL OF MY PERSONAL INFORMATION NOW. My personal contact information is listed at the following link: [redacted]

Business

Response:

This information is contained in public record data bases. We do not enter in any information, we only show what is already provided in public record. We have started the opt out process for this person. Please allow 10 days for the request to be completed. It will be completed in the order the opt out was received.

Review: In January, I looked for a service that would find an address for me. When I found Peoplefinders I willing paid $.99 that allowed me access to one search. I never knowingly authorized Peoplefinders to establish an account for me and charge me a subscription fee. When I received my February Credit Card Bill there were 2 charges from them - CFK*Peoplefinders $24.95 and CFK*PF Rewards $24.99. I called their offices and cancelled the account that they set up for me but they would not reverse the charges. After the fact I found I wasn't alone. They appeared to SCAM a number of others. Please see what you can do to have them reverse some or all of the charges and what can be done to stop them from doing this to others.Desired Settlement: Ideally I would like the $24.95 and the $24.99 credited back to my account or a check mailed to me. If I can't have the entire amount credited back, I would appreciate what ever you can do.

Business

Response:

On our Website the customer has the option to purchase a People Report for $0.95 with a membership. Or they may select the product alone with out a membership for a slightly higher price. This customer chose to pay the discounted price of $0.95 that comes with the membership. They are shown before check out that they are also getting a membership. Since they did not cancel their membership within the first 3 days, they were billed the monthly fee. The representative they spoke with was correct in saying that per the Terms of Use the product is not refundable.

Review: I went on web site by mistake. I was looking for a local phone number and thought I was on dex.That was a big mistake. I guess I was having senior computer moment. I ended on this website. I choose free trial 0.95 but it went to options I could mot understand. They were clear you 3 days to cancel automatic renewal but I didn't realized I signed up for it.To make matters worse it didn't even give me right number. I noticed my bank state ment that I was billed 24.95 . So I called to cancel they informed me I needed to cancel within 3 days so they would cancel further charges but there would be no refund.Desired Settlement: I would like the business to be contacted about complaint using their website. It is set up to confuse the consumer to purchase a product they do not want. When you shave select free trial that is what you want. They set it up for you to agree to service you do not you want by confusing you by options that you ignore to get what you do want. I made the stupid mistake but since they gave me incorrect phone numbers I should get my 24.95 back. Websites are made to confuse people

Business

Response:

The website states clearly the two options that we have for the product. The customer states in their complaint that they in fact chose the $0.95 that comes with a trial and that they were to cancel within 3 days. As the Terms of Use state the membership is not refundable, however we did cancel any further billings. We provide public record data, we state that the information may not be 100% accurate and it is provided As-Is. We do not give refunds for the data.

Review: Used People Finders in December 2013 to search a number that had been calling me, and was to be charged a one time fee of $0.99 for the search. Have now noticed that People Finders has been charging me $24.95 every month since 01/20/14, which totals $349.30 in false charges. The company refuses to return or refund any of the charges. I know I did not agree to any long term agreement to pay monthly because I very seldom have a use for searching names or phone numbers. This is true fraud and the company should have criminal charges brought against them and banned from doing anymore business.Desired Settlement: People Finders to refund/return me the total $349.30 from the $24.95 they have been charging me every month since 1/20/14 that was not authorized.

Business

Response:

The membership did not begin in 2014. It began on 01/17/2015 when the customer purchased a Background Report. At that time, they signed up for a monthly membership. They selected that they agreed to the Terms of Use of the product. We will issue a refund on the 3 most current months charges. We have also canceled the membership, there will be no further billings.

Consumer

Response:

I am rejecting this response because: What People Finders has told you is untrue. I have bank records that show peoplefinders.com has been charging me $24.95 every month since January 20, 2014 which can be seen in the copy of these charges I have attached. As I stated in my complaint, People Finders started charging me $24.95 every month after I had agreed to pay a one time charge of $0.99 in December of 2014 to look up a phone number that had been calling me.People Finders sent me an email today 02/29/16 saying they are refunding the last charge of $24.95 that was charged this month, and nothing else about refunding any other charges.

Consumer

Response:

There were no charges I did not agree to during 2014. The problem of unauthorized charges from People Finders all started the next month after I agreed to pay $0.99 for a one time phone number search during December 2014. All the unauthorized charges of $24.95 started the very next month in January 2015 and have continued every month from that date in January 2015 to this day. I want People Finders to return all of the unauthorized charges of $24.95 per month they have charged me for the past 13 months because I I only agreed to pay the one time charge of $0.99 and nothing more, and I never agreed to pay any monthly payments.

Business

Response:

The customer made a purchase on 1/13/15, this is when they selected a Background Report that comes with a membership. They were billed the monthly membership, which can be canceled on line, via email or by calling customer care. We have issued a total of 5 months of refunds to the customer. There will be no further refunds Per the Terms of Use that the customer agreed to during the check out process.

Review: You have charged my credit card unauthorized that is shown on my bank statements. The amount is $24.95 pm. I demand a full refund.

06/13/12 06/13/12 PEOPLEFINDERS.COM XXX-XXX-XXXX CA 5858 xxxxxxXXXX XX.95

07/13/12 07/14/12 PEOPLEFINDERS.COM XXX-XXX-XXXX CA 0962 xxxxxxXXXX XX.95

08/13/12 08/14/12 PEOPLEFINDERS.COM XXX-XXX-XXXX CA 0382 xxxxxxXXXX XX.95

09/13/12 09/14/12 PEOPLEFINDERS.COM XXX-XXX-XXXX CA 9154 xxxxxxXXXX XX.95

10/14/12 10/15/12 PEOPLEFINDERS.COM XXX-XXX-XXXX CA 9147 xxxxxxXXXX XX.95

11/14/12 11/15/12 PEOPLEFINDERS.COM XXX-XXX-XXXX CA 0474 xxxxxxXXXX XX.95

12/15/12 12/17/12 PEOPLEFINDERS.COM XXX-XXX-XXXX CA 9746 xxxxxxXXXX XX.95

01/15/13 01/16/13 PEOPLEFINDERS.COM XXX-XXX-XXXX CA 0825 xxxxxxXXXX XX.95

02/15/13 02/16/13 PEOPLEFINDERS.COM XXX-XXX-XXXX CA 9258 xxxxxxXXXX XX.95

03/18/13 03/19/13 PEOPLEFINDERS.COM XXX-XXX-XXXX CA 9011 xxxxxxXXXX XX.95

04/18/13 04/19/13 PEOPLEFINDERS.COM XXX-XXX-XXXX CA 9967 xxxxxxXXXX XX.95

05/19/13 05/20/13 PEOPLEFINDERS.COM XXX-XXX-XXXX CA+ 7703 xxxxxxXXXX XX.95Desired Settlement: A Full Refund for all the months charged.

Business

Response:

Business' Initial Response

Hello,

At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. This membership allowed you to receive an unlimited number of:

*People Searches - Get the facts you need to find anyone, anywhere

*Email Searches - Obtain email addresses, or learn about the owner of any address

*Social Profile Searches - See updates on all of your friend's social profiles in one spot

*Marriage Searches - Find out if a man or woman has ever been married

*Divorce Searches - Check the divorce status of any man or woman

*Property Searches - Learn about any piece of property, including the current owner and value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter.

Our records show you have canceled your membership online on 6/10/2013. There will be no further automatic billing.

Our hours of operation are:

Monday-Friday-7:00AM-6:00PM (PST)

Saturday-Sunday7:00AM-11:30AM and 12:30PM-3:30PM (PST)

Best regards,

PeopleFinders Customer Care

[redacted]@Peoplefinders.com

(XXX) XXX-XXXX

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

Review: Was charged a total of $49.90 for services I did not request. Was sent a receipt via email for $0.95 for my 3 day pass. Never sent receipt for $24.95

On 5/5/2013, the daughter of a restaurant employee whom we have come to care for dearly died. It was sudden and unexpected. Myself and other patrons wanted to contact her and send flowers. I could not find her information on the internet. We had spoken previously and the phone I used was traded in, and I neglected to keep the phone numbers. Her information was not public on the internet. One search engine I used directed me to Peoplefinders.com. This took place on the evening of 5/5/2013. I chose the least expensive option (I thought) at the time, $1.95 for a 3 day pass. All I needed was one number and address. The charge confirmation gave me some sort of discount and was a net of $0.95. I thought that was the end of it.

On June 15 I received my credit card statement and saw the charge of $24.95. I tried calling Peoplefinders.com and could not reach a human being on the phone. I never signed up for this endless subscription (no end date) at a rate of

$24.95! And I was never notified of the charges by Peoplefinders.com. In fact they are a rare breed of internet based companies, no emails to me advertising anything, I guess they have come to realize this would alert consumers to the issue.

Upon cancelling my membership via the internet, upon clicking on the cancel option I am sent a message that "as a courtesy" I am being credited back the most recent charge of $24.95. Who does that? I imagine it is because they receive a v3ery large volume of complaints and demands for refunds. I think these predatory practices should be against the law. Silently charging consumer's credit cards each month for a service they never asked for. After researching the site for some time on June 15, it is not in bold print anywhere, and not clearly noticed, in fact IT IS IN FADED PRINT, that if you do not contact Peoplefinders back after 3 days they will charge you for the month. Again I think their practices are predatory and by viewing the number of complaints online I can see they have made a lot of money using these tactics, I doubt anyone is KNOWINGLY paying Peoplefinders.com $24.95 per month.

I have sent the company several emails, only to get automated responses, no one's name, to say "we have addressed this matter." I have also filed a complaint with the office of the Pennsylvania Attorney General.

One last comment, I did receive a receipt for $0.95 via email from Peoplefinders.com. I never received another email after that, never received a receipt for $24.95. This would have alerted me. These practices I am sure are not illegal, but should be. They are in the very least deceptive.

Desired Settlement: $49.90

And the assurance that my "subscription" which I never requested has been cancelled. Assurance too that my credit card information is purged from their database.

Business

Response:

Business' Initial Response

Our records indicate you have been advised via email several times that the two membership fees of $24.95 were refunded to you as a onetime courtesy. In addition, there will be no further automatic billing. The only charges you are responsible for at this time are $1.95, $0.99, and $0.95.

So we may assist you directly with your concern, please contact our Customer Care. Our phone number is listed below.

Thank you for contacting PeopleFinders.com.

Monday-Friday 7:00AM-6:00PM (PST)

Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)

Best regards,

PeopleFinders Customer Care

[redacted]@Peoplefinders.com

(XXX) XXX-XXXX

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

If Peoplefinders.com has the ability to send a receipt for $0.95 for a 3 day search, then why can't they send an email or text each month for $24.95 to NOTIFY consumers that their credit card is being charged?

Yesterday I was able to see a total of $49.90 refunded to my credit card. I am satisfied with the refund.

I do not understand why now, via Peoplefinders response here, I am being advised that I am being charged $1.95, $0.95 and $0.99 when the only RECEIPT emailed to me was for $0.95. What are these other charges for?

Peoplefinders did send me several emails but I was never advised that BOTH fees of $24.95 would be refunded, for a total of $49.90. I was told that one fee would be refunded for $24.95. No one at any time indicated that both fees would be refunded.

I think billing someone's credit card without notifying them should be illegal. If this company's billing system can generate a receipt for 95 CENTS then surely it can generate one for $24.95.

Each month billing someone's credit card without an alert via email or text, without receipt of any kind, from a company, in my opinion is bad business and deceptive.

In conclusion, I want assurance that I will not be billed again by this company directly or through a collection agency on their behalf. I am satisfied with the refund totaling $49.90. I will write to my state representatives about changing the law concerning billing consumers without reminders or alerts for each transaction.

Business' Final Response

The consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. When shopping online, it is the consumer's responsibility to read and understand what they are purchasing. Your account with PeopleFinders.com is closed and there will be no further automatic billing.

Review: Website promised current phone number. Charged me even though they only provided information I already had (i.e.address) and did not provide phone #.

Website promised phone number on person I was looking for. When I got the emailed report it only had the addresses, the most current one being the one I used to look him up on their website. Even though they didn't produce phone number promised on website they were happy to charge me.Desired Settlement: Refund of $2.94 to my credit card.

Business

Response:

Business' Initial Response

Hello,

We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (XXX) XXX-XXXX. Thank you for contacting PeopleFinders.com.

Monday-Friday 7:00AM-6:00PM (PST)

Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)

Best regards,

PeopleFinders Customer Care

[redacted]@Peoplefinders.com

(XXX) XXX-XXXX

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

If the company is not able to provide the basic information that their website claims (i.e. address and phone number) then they shouldn't charge for it.

Business' Final Response

Our records show that we have provided the full name, AKAs, date of birth, sixteen addresses going back 40 years, and twenty five possible relatives for the individual searched. This is available to you for 90 days in the 'My Reports' section of your account. Per our terms you agreed to the charge will not be refunded.

Review: After notifying them of my Statutory Protection Status, they removed info from their database, but did not remove cached reference.

Google made it very clear that only the WEBMASTER (peoplefinders.com) has the authority to remove cached references. Though they removed my information from their database, they failed to remove the following cached reference (note that both of my names ([redacted] and [redacted] are referenced as being related to my ex-husband's new wife (WHOM I HAVE NEVER EVEN MET).

Desired Settlement: Several other people-search websites have immediately removed the cached references once I notified them of my Statutory Protected Status with the [redacted] government. Therefore, I expect peoplefinders.com to immediately remove this cached reference. I have no idea how often Google updates removal requests (1 year, 5 years, etc.?); therefore, they must act immediately to protect my Statutory status.

Business

Response:

Business' Initial Response

Hello,

We have reviewed our records and show that on 4/24/2013 we received a request to remove your information from PeopleFinders.com. We can no longer find the listing you are referring to on our site. If you are seeing your information through a search engine or other site, you must contact that site directly to remove the link. Or, so we may assist you directly with your concern, please contact our Customer Care. Our phone number is listed below.

Thank you for contacting PeopleFinders.com.

Monday-Friday 7:00AM-6:00PM (PST)

Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)

Best regards,

PeopleFinders Customer Care

[redacted]@Peoplefinders.com

(XXX) XXX-XXXX

Review: Information represented to be available really is not

I was looking for history on one individual on marriage and divorce, when I called for some questions I was told records AFTER 1999 are not available, which tells me I totally wasted my money. If this exclusion is disclosed it is not done so in the interest of the customer, but the vendor. [redacted] Desired Settlement: A refund would be good. A clear disclosure would be the right thing to do as well.

Business

Response:

Initial Business Response

Unfortunately, we do not have access to information about marriages and divorces in every state. Several states do not post that information online, so our system is unable to retrieve those records. You may be able to contact the county office where the marriage or divorce was filed. On the sample background report, which is available to you before paying, marriage and divorce coverage is listed. This discloses that in the state of Florida marriages records are not available after 1999.

PeopleFinders pays for access to the public record data that was generated in the background check, so the charge is for us to conduct a search on your behalf and not to return a specific result. Because of this our terms normally do not allow for refunds. As a onetime courtesy to you, we will issue a refund for $39.95. This amount will be shown on your credit card statement within five business days.

Review: Unauthorized billing of $24.99 annual subscription charges TWICE (!)

As it was notices previously by other complainers, I have ran 2 name searches back in May or Jun of 2013. The searches were INDIVIDUAL search results, NOT SUBCRIPTION-BASED. The company appear to forge the computer results and agreed to service description. While PeopleFinder agreed to reimburse me for $24.99 annual subscription fee on a ONE TIME BASIS, the still charged me $24.99 for the 2nd name search! That doesn't even make sense... WHY THE LEGIT COMPANY WOULD CHARGE THE SAME ACCOUNT THE ANNUAL FEE TWICE ONCE THE ANNUAL ACCOUNT HAS BEEN OPENED??? This is a wide open scam, and has to be looked into.Desired Settlement: I need a refund of ALL the annual subscription fees as they were never authorized.

Business

Response:

We have reviewed our files and our records show several orders for searches were placed by you on 5/31/2013. After the checkout process there was an advertisement for the People Finders Rewards program. It explains this monthly membership allows you to receive heavily discounted background checks on PeopleFinders.com. You had a choice to accept or decline the offer by clicking either "Yes, sign me up for PeopleFinders Rewards" or "No, do not sign me up"

You affirmatively selected to enroll in PeopleFinders Rewards on 5/31/2013. As the advertisement stated this grants you a seven day trial to the PeopleFinders Rewards program. It also states that if you do not wish to continue the service, you agree to cancel within the seven day trial period. If you do not cancel the membership fee of $24.99 will be charged to the credit card on file and will continue every month thereafter. The seven day trial had ended, so you were billed the $24.99 membership fee. Our customer service was available to take your cancellation at any time by phone, email or your online account manager.

You failed to contact us to cancel the membership until a phone call on 1/4/2014, seven months after it had been activated. The representative cancelled the membership per your request. Given that members have the ability to run background checks at $1.00 each instead of $49.95, our terms do not allow for any refunds but simply allow members to cancel and avoid future billing. Per your request over the phone, and as a onetime courtesy, we agreed to grant one refund of $24.99 for the most current month. The previous six months of charges are non-refundable per our terms, which you accepted online during checkout, and the amount of time that has passed since they occurred.