Peoples Gas

This is in response to your complaint with the Revdex.com: At this time we are not able to make any changes to your account until we receive copies of your marriage certificate, and a copy of your identification, indicating your last name has been legally changedYou have been informed by Mr [redacted] to email him the requested documents to: BF [redacted] @integrysgroup.com or they can be fax to [redacted] Once these documents are received the necessary changes will be made to your account Thank you Tell us why here

I have been in contact with the customer regarding their inquiryThrough our investigation we found that the customer will be responsible for the debtThis case is now considered closedThank you, A [redacted]

2/7/18Customer has been advised that both accounts have been adjusted This issue was previously resolved through the Illinois Commerce CommissionThis case is now being closed If you have any questions, I can be reached at [redacted] Thank you, [redacted] Support Center

There is no further information to providePlease see previous responseThank you, [redacted] Support Services

According to records the service was disconnected at the main, a permit is needed for PGL to dig and restore service. Gas operations clerk states left a voice message stating Left a voice mail at [redacted] on 12/30/17 explaining the reconnect process and that the permit has been... ordered. It can take up to 5 days. Once the permit is received, the clerk from gas operations would contact the customer and schedule an appointment to restore service. The customer was given the clerk's phone number to call with questions. I called the customer and advised as far as I show the permit has not been received yet. The clerk will call her as stated.

Complaint: ***
I am rejecting this response because: they did not give an answer or look into my situation (or provide a solution). Please re-read my complaint, take it seriously & provide a solution. Thanks!
Sincerely,
*** ***

11/27/2017- A letter was issued on 11/27/informing customer the account has been deleted from the Collection AgencyCustomer was advised the balance of $had been waived and the Collection Agency was notified to delete the account. Our records show the account was closed and deleted from the Collection Agency on 11/17/2017. This case is now being closedIf you have any questions, I can be reached at *** ***. Thank you,** ***Support Center

Medical certificate has been accepted & gas service has been restored today 10/25/for Ms***
*** ** *** ***

11/7/16- Per our phone conversation, your complaint will be forwarded to management regarding your experience with the technician that came out to your property on 11/1/16. In addition, a service marking appointment has been scheduled for 11/16/16-11:30am-1:30pm for the tech to come out and
discuss with you the location of where your meter will be moved to. This case is now being closedIf you have any questions, I can be reached at *** ***. Thank you,** ***Support Center

Complaint: ***
I am rejecting this response because: I have proof that People Gas had knowledge of my building being residentialBut because I didnt know the different between rate and rate They continued bill me wrongDid inspection on several occasions and fail to change my rate
Sincerely,
*** ***

July 5, 2016 It has been explained to the customer that the Customer Charge covers many of the fixed costs to deliver safe and reliable natural gas and that these costs exist regardless of how much gas a customer uses. He has also been advised that the Customer charge includes State
of Illinois charges that fund energy assistance and renewable energy grants and adjustment(s) allowed by the *** *** *** ***. The customer has been advised to visit our website at www.peoplesgasdelivery.com or the Peoples Gas Tariff's for more information. The customer was informed that the Customer Charge has been approved by the Illinois Commerce Commission.This case is now being closed. If you have any questions, I can be reached at *** *** Thank you,** ***Support Center

The customer states he applied for service in several units in one buildingHe has not heard back with a scheduled date for serviceI show some of the applications were held and requested he follow up with documentsHe questioned why when he already has service at other units in the
buildingI show the applications were released and it is ok to schedule the appointmentsHe states he needs service turned on at unitsSome of the units were already scheduled for Monday 4/I left him a voice message at *** advising we are scheduled to come out Monday Morning 4/anytime after 7:AM and the Technician will call in-routePlease consider this case closed.Thank you very muchThank you very much

I spoke with Ms*** and informed she can disregard ISI letter, work was completed on August 5,

Ms*** claims she did not request service for this locationShe claims ID Theft I reviewed the account and show this account started 9/14/I advised Ms*** on the ID Theft ProcessI mailed her a letter advising her of the necessary steps in writingI also advised over the
phoneShe has the phone number to contact our Credit Reporting Deptif she has questionsI explained she has to follow this process through to the end or the debt will remainShe states she understandsI also advised her there is another account at *** ** *** in her name as wellI gave her all of the information for that account alsoPlease consider this case closed

This issue has been resolved, found gas service was established 12/04/

4/27/18-The account was closed as of 5/1/However *** Collection agency was not notified to close out the account*** has been notified as of 4/27/to close this account. Peoples Gas apologize for any inconvenience Left message on customer voicemail advising the same.This
case is now being closedIf you have any questions, I can be reached at *** ***. Thank you,** ***Support Center

The customer called and made a payment on 4/21/to have service turned on at her homeThe customer service agent who took the payment failed to schedule the service to be turned back onShe advised the customer that the enrollment service department would contact her to have the service
turned onThat was incorrect and the service was interrupted in errorThe customer contacted Illinois *** *** and I scheduled the service to be restored the same dayI apologized to the customer for the confusionThe customer was credited $to the account as a courtesyPlease consider this case closed. Thank you very much

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Jorge ***

4/23/18- It's the customer's responsibility to request to cancel service out of their name and to receive a final bill. Peoples Gas has no record of customer requesting to cancel service in July 2017. Also no record of any communication from customer stating she did not receive a final
bill; Therefore no adjustment will be made.Several attempts have been made to speak with customer. Unable to reach customer with phone number provided.This case is now being closedIf you have any questions, I can be reached at *** ***. Thank you,** ***Support Center

Hello, I had a three way conversation with Illinois Commerce Commission and the customer regarding the mandatory inspection needed at the customer's residenceI explained this mandatory inspection has to be completed within a certain timeI advised three notices went out, the first was 2/25,
the second notice was mailed on 3/15, the third notice was mailed on 3/A notice was posted at the customer's residence on 3/29/This is to advise the customer of the importance of the inspectionThe customer felt that was too soon for a notice and also that she scheduled an appointment on 3/should have been enough to cancel any future noticesI explained future appointments does not cancel the noticesThe only thing that will cancel the notices is the appointment being completedI apologized for the inconvenience, as this is the company policy which is regulated by Illinois Commerce Commission Thank you