Peoples Gas

I reached out to our customer service supervisorI was advised that the customer agreed to the technician coming there on 2/2/I apologized if she was inconveniencedThe supervisor reviewed the technician's notes and the job that he was there forThe supervisor states the
technician followed the proper procedure and left the premise safeI spoke with the customer and explained what he did was per his instructionsI explained the procedure to her, she still believes the technician did not leave her premise safe and what he advised her to do was unsafeI advised the technician was a professional who left her premise safeThat has been verified with management

4/3/17...Informed customer that Peoples Gas has no record showing two payments were received for $on January 16, and January 17, 2017. Our records show one payment for $was received and applied to the account on 1/16/17. This payment was received from a currency
exchange. Peoples Gas will need additional information showing proof that another payment for $was made online through your bank and received by Peoples Gas. This case is now being closed. If additional documents are provided, the case will be reopened for further review. If you have any questions, I can be reached at 240-4458. Thank you,TT***Support Center

7/28/17- Our records show the refund check was requested on 7/21/and it was issued on 7/25/17. Thank you,** ***Support Center

I have left messages for the customer requesting a call back, I never received a responseWe do not offer settlements, any outstanding balance will need to be paid in full in order to be removed from collectionsThis case is now considered closed. Thank you, ** ***Peoples
Gas

I spoke with Ms*** and informed her corrections have been made on both accountsMs*** has my phone # if she has other questions to please contact me. *** ***Peoples Gas ***

I spoke with Ms*** informed PIP program ended in June 2014, any balance owing at that time she would be responsible forAccount final as of 9/30/with balance owing of $1018.21, informed Ms*** to contact LIHEAP in September 2016, she understands Please consider this inquiry
closed.. *** ***Peoples Gas***

I was in contact with the customer regarding their inquiry and explained what occurred with their refund requestCustomer has been advised that the refund check has been issued and is in route to their residenceThis case is now considered closed. Thank you, **
*** Support ServicesPeoples Gas/North Shore Gas

Initial Business Response /* (1000, 5, 2015/10/05) */
Contact Name and Title: ***
Contact Phone: XXX-XXX-XXXX
I reviewed this account and show the customer applied for service on 10/2/He was scheduled for 10/7/which is business days wait for serviceI contacted the service
department to check to see if there was extra availibility for today, Monday 10/5/There was and I contacted Mr *** and the Building Management to coordinate the gas service turn on since Mr*** was workingThe service was turned on today 10/5/Please consider this case closed
Thank you very much

I have been in contact with the customer regarding their inquiryCustomer has been advised her final bill date has been updated to 3/28/and she will be receiving an updated final billCustomer states will pay bill in fullShe understands account will not be removed from credit reportThis
case is now considered closed

Tell us why here
We have received all the documents needed for the Identity Theft Dispute and found that the customer is not responsible for the bill at address in disputeThe charge has been transferred back to its original account and will be removed from the customer’s recordsHer
credit report will be updated within the next 30-daysI tried contacting the customer by phone but there was no answerI left her a detailed message and also left my name and phone number in case she has any questions or concerns. Please consider this case closed

1/22/18- Service tech came out today. He said he traced the house piping and everything was okayHe read the meter and per the customer the technician changed the meter due to meter making a squeaking noise. The reading taken today was in sync with the previous reading. Therefore,
no adjustment will be made. Customer will monitor account to see if there's a big difference in the gas usage since a new meter has been installed.This case is now being closedIf you have any questions, I can be reached at *** ***. ** ***Peoples GasSupport Center

4/25/18- It is the customer's responsibility to request to cancel service out of their name and to receive a final bill by phone or email. Peoples Gas has no record of customer requesting to cancel service in July 2017. Also no record of customer contacting Peoples Gas to state she did not receive a final bill. No adjustment will be made. Several attempts have been made to speak with the customer with the phone number provided. The message states the phone number is unallocated. I can be reached at *** *** Thank you,** ***Support Center

10/21/16Based on our phone conversation today, this issue has been resolved. Service is scheduled to be turned on 10/22/16-pm. This case is now being closedIf you have any questions, I can be reached at *** *** Thank you,** ***Support Center

I contacted our field coordinator, he states the delay was because they were considering the possibility of utilizing the existing gas service that feeds the front building. He says they also considered to directional drill a service to the coach house through the gangway, but the building
next door is too closeIt was finally decided that the best way to get gas to the building in the rear was to install a separate service and stub up a riser at the in the gangway and run a building service along the wall of the front building and then install underground pipe between the front building and the coach houseSometimes they have to consider various scenarios before making a final decision He states they will be able to start the job this FridayThe digs clear on Thursday afternoonI advised the customer of this and apologized for the long wait The first attempt on 12/15/to turn service on is because our records did not indicate gas was cut at the mainThe technician reported that gas was cut at main and referred the job to the distribution departmentThe account was notated on 12/18/that a new service line is needed here also, this job was then referred to our field coordinator Ruben access the work neededI show the customer did not wait to be contacted, he called customer service and scheduled another appointment with the service departmentThe service department went out and found the same thing twiceThis should not have been scheduled again with the service department after 12/18/when the premise was notated, that was an error on our partThe customer should have been advised that this job has been referred to our new service area who will contact the customer and advise The customer wanted to know why the gas was turned off in the beginningI advised there was no active account here, therefore for safety reasons the gas is cut at main I also advised him there is a Customer complaint hotline where he can speak with someone about the bribe he claimsI gave the phone number if he chooses to call

Good morning, I have been in contact with the customer regarding her inquiry and apologized for any miscommunicationShe’s also been advised that gas service has been taken out of her name as of 3/1/This case is now considered closed Thank you, ** *** ***

I spoke with *** released both orders (1Rear & 2Front) and put gas service under *** Properties as of today (2/6/2017) *** ***Peoples Gas***

Complaint: ***
I am rejecting
this response because: I am still being contacted as if the matter is not taken care of so there for I want to see it in writing and nortorized according to the statement made by the companyAfter that I will be satisfied that the matter has been 100% resolved and honestly corrected by the company not just stating that "Mr.*** is sad tidied and the account is brought to zero amount." They need to put it in writing and mail it to me so I can proof of it was to ever come up in the future ever again
Sincerely,
*** ***

Peoples Gas was out to Mr*** property on Oct 25, 2017, he needs to have a contractor make some repairs at property before we can complete our work. Mr*** said once repairs made he'll contact us

Tell us why here... I spoke with Ms*** as a courtesy I waived the $activation charge balance

Complaint:
***
I am rejecting this response because: The customer service representative who called about this complaint was extremely helpful and knowledgeableShe said a check would be issued on 7/and I haven't received the checkI would feel more comfortable receiving my refund check in hand before closing the case
Sincerely,
*** ***