Perfect Aqua Purifier

Here are the direct invoices from the Merchant showing proof of the refund which I forwarded over to expediteAt this point, it is up to your bank to determine when the funds will be directly released.
*** **
Customer Service Assistant Manager

Complaint: ***
I am rejecting this response because:Please tell ***
this is *** ***'s wife, we live at the same address *** ** *** *** *** ** *** My husband is busy so I am taking on the very ***e-consuming job of getting our money back Ask her to kindly return the $to the same card that it was taken from (without our authorization) Thank you
Regards,
*** ***

To Whom It May Concern:Reference ID:***Our customer *** *** purchased our free pitcher offer at $for shipping and handling whichcomes with our Super Savers Program that includes filter replacements at $49.95/EACH filter on11/12/We do inform the customer of
this information in the confirmation email that is sent to ourcustomers email address which is provided at the time of saleIn our customer's confirmation email weprovide the following information word for word, "For future reference, you will be charged $forshipping nowIn days we'll send you filters and begin your month subscription in the SuperSaver Program at the ultra-low rate of $per filterThat way you'll have fresh filters ready whenyou need them."Our customer ***, contacted us on 11/asking us not to send any filters, but he did not requestus to cancel his order until 11/4/We do use next day shipping therefore, our customer's order hadalready been shipped once the customer entered his credit card information on 11/12/Ourcustomer's package was shipped with UPS tracking number ***We would be happy tocancel our customer's filter subscription as long as we receive the water pitcher back which is alsoexplained on the order pageOur offer does state if our customer is not wanting the filter subscription,they would Just need to return the unwanted water pitcherOnce we receive the customer's waterpitcher before 12/12/we will cancel our customer, *** ***'s subscription immediatelyThank you,
***Customer Service Manager*** Monday-Friday 9AM-5PM CST

I sent for the "free" pitcher with only shipping and handling charges of $ I did not have knowledge that I was signing up for continuing supply of filters (I believe from reading other complaints that it must be very difficult to see this on the form you fill out) Later I was billed $for filters and they gave no warning that they were going to make this deduction, thereby causing $in overdraft charges on my bank account Then I had to wait for the filters to physically arrive, box them and the pitcher up and mail back to them, pay for the return shipping They received and signed for the product in their facility on 1/and here on 4/they are still making excuses and say they are waiting on their "merchant" to make the refund

*** *** has contacted Perfect Water Purifier previously when the company was closed, this was on Friday 06:We responded within hours of receiving this e-mail on Saturday 04:pmSince we do same day shipping, and shipping does work separate hours than us, we were
unable to stop the order for the $pitcherI do see that the subscription was cancelled per ***'s request and he will not have any further chargesHe can keep the pitcher since he did pay the postage, or return it*** **
Customer Service Assistant Manager

*** *** purchased our Clearly Filtered Pitcher for $which covers only shipping and handling on 12/7/Our customer agreed to take this offer for a free water pitcher at $for shipping and handling and then be charged at the 30th day of purchase date, which is 1/6/for
filter replacements at $each, which adds up to $We did receive the pitcher back in stock, however, the filters had already been shippedSince she returned the filters, we have issued her refund of $Our Terms of Service can be found at: https://www.perfectwaterpurifier.com/terms-conditions/ *** **Customer Service Assistant Manager

*** *** purchased our Clearly Filtered Pitcher for $which covers only shipping and handling on 12/5/Our customer agreed to take this offer for a free water pitcher at $for shipping and handling and then be charged at the 45th day of purchase date, which was 1/4/for filter
replacements at $each, which adds up to $ We have shipped package to*** * *** **
*** ** ***
*** *** with tracking #*** for the pitcher and tracking # *** for the pitcher filters. We have a 90-day return policy, therefore customer has until 4/4/to return product for a full refundOur Terms of Service can be found at: https://www.perfectwaterpurifier.com/terms-conditions/***

Complaint: ***
I am rejecting this response because: You can not return something that was never receivedwhen I ordered the free pitcher I never received notice of shipmentDid not know about the auto shipment of filtersI did not receive any type of correspondence from these peopleI did not receive the said pitcherThere are also numerous complaints on line against these folksI also tried to cancel said auto shipments and was told that I could not cancel.
Regards,
*** ***

*** *** refused the package of pitcher filters delivered to him via USPS with tracking number *** on January 8, , 3:pmThe last destination per tracking is January 28, , 9:am Arrived at USPS Destination Facility ATLANTA, GA Once the package arrives here in stock, we are authorized to issue a refund to *** ***Since the item is still in transit, we cannot credit his fundsHis subscription was previously cancelled on 1/7/to make sure he will not have any further billings or shipmentsAttached is the offer stated before submitting orderThe trial is $9.95, which was paid on 12/3/for one free pitcher and you only pay postageThe pitchers are $69.95, which customers do not pay when accepting the trial
*** **
Customer Service Assistance Manager

*** *** was informed by our representative back on November 17th, of the Terms of Service refund policyShe also stated that she would contact us after, with her decision to keep or returnWe never heard back from Miss ***, and unfortunately, she is long outside of the refund policyThe first time we were contacted after the initial contact was on 2/3/2016.The refund policy is located within our Terms of Service on our website, *** *** ** Customer Service Assistant Manager

*** *** has previously contacted our company in regards to a refund for filters we have received as a return in the amount of $149.85.Since we had received the items, I do see the customer was added by our returns department for a refundThe refund was sent over to a Manager and
forwarded directly to the MerchantI have provided proof of the refund which was applied as of 4/13/Please keep in mind bank processing can take 2-business days.*** **Customer Service Assistant Manager

Complaint: ***
I am rejecting this response because:
Regards,
I have been tracking the filters I refused, and they have gone from Georgia to Florida,to Tennessee, to Georgia, to Tennessee to Georgia on January 28,Just as they want their product,likewise I need my refundWhen the filters finally reach them I expect my refundI saw the words "absolutely free" in large red letters, but I never noticed or read the trial agreementIf I would have seen the agreement I would not have ordered the pitcher.
*** ***

*** *** purchased our Clearly Filtered Pitcher for $which covers only shipping and handling on 10/31/Our customer agreed to take this offer for a free water pitcher at $for shipping and handling and then be charged at the 45th day of purchase date, which is 12/15/for
filter replacements at $each, which adds up to $149.85. We have a 90-day return policy, therefore customer was outside of our refund policy when he returned the items, which we received on 3/15/According to the UPS tracking he received the filters on 1ZE35Y33YW90958799 Saturday, 12/19/at 8:A.MWe have reshipped the filters to Mr*** since we are unable to honor the refund due to our Refund Policy as stated within our Terms of ServiceOur Terms of Service can be found at: https://www.perfectwaterpurifier.com/terms-conditions/There is also a dispute in place with the bank for this chargeThe charge was disputed prior to the customer returning the filters, which is why they had not been refunded at that point, we cannot refund for an item that we do not have returned to us
*** **
Customer Service Assistant Manager

Complaint: ***
I am rejecting this response because:The amount of $was for the water pitcher that was initially ordered...The company should have better records since this was the 1st purchase. The pitcher wasreturned in the SAME box as the filters, where I was charged $149.95. This matter is not closed until I receive full refund for the items I was charge for and returned. Expected to receive refund for $9.95. I did receive the refund of $
Regards,
*** ***

*** *** purchased our promotional offer for Free Clearly Filtered Water Pitcher with just paying shipping and handling for $on 11/15/In days our customer is billed $for filters which is on 1/8/and every months after, until cancelledWe refund items as they
arrive, we were on a "freeze" of refunds for hours due to a switch in Merchants and transferring accountsI do see that the other Supervisor did forward the refund of $for three filters to our Merchants on 3/7/Please keep in mind that the refund is being processed currently and will be refunded to your account within 5-business days Our Terms of Service can be found at: https://www.perfectwaterpurifier.com/terms-conditions/
*** **
Customer Service Assistant Manager

*** *** has previously contacted our company in regards to a refund for filters we have received as a return in the amount of $149.85.Since we had received the items, I do not see the customer was added by our returns department for a refundThe refund was sent over to a Manager
and refunded just now for a full refundI apologize about this delay, please keep in mind bank processing can take 2-business days.*** **Customer Service Assistant Manager

To Whom It May Concern1D # : ***We are responding to a complain we have received regarding our customer *** ***We aresending this to inform you all and our customer that we have cancelled his filter subscription with ourcompany as of 9/30/Our customer ***,
has not been billed since 9/7/15.If our customer is needing any further assistance from our company, he is able to give us a call at ***
*** Monday-Friday 9am-5pm CST or he can send us an email at ***.Thank you,***Crisis Education, LLCCustomer Service Supervisor*** Monday-Friday 9am-5prn CST

*** *** has previously contacted our company in regards to a refund for filters we have received as a return in the amount of $149.85.Since we had received the items, I do see the customer was added by our returns department for a refundThe refund was sent over to a Manager and forwarded
directly to the MerchantI have provided proof of the refund which was applied as of 4/13/Please keep in mind bank processing can take 2-business days.*** **Customer Service Assistant Manager

*** *** purchased our Clearly Filtered Pitcher for $which covers only shipping and handling on 12/3/Our customer agreed to take this offer for a free water pitcher at $for shipping and handling and then be charged at the 30th day of purchase date, which is
1/2/for filter replacements at $each, which adds up to $We have shipped package to the provided shipping address *** *** *** ** *** with tracking #***Since then, the customer has refused the package for a refund and provided us with tracking through USPS #***The item has not yet arrived, once it does, we are able to honor a full refund of $Our Terms of Service can be found at: https://www.perfectwaterpurifier.com/terms-conditions/
*** **
Customer Service Assistant Manager

Complaint: ***
I am rejecting this response because: NO one informed us regarding the days money back policySo we were not aware of itMean while I contacted to the business for two times and left the msg but did not get any answerI want to return the product and get my money back
Regards,
*** ***