Perfect Aqua Purifier

Our mutual customer P Joshi purchased our promotional offer for Free Clearly Filtered Water Pitcher with just paying shipping and handling for $on 12/17/In days our customer is billed $ for filters which is on 1/16/and every months after, until cancelledWe did receive a cancellation request from customer via phone but we were unable to stop shipment and we do same day shippingWe have shipped package to [redacted] *** with UPS Sure Post tracking # [redacted] The customer was advised to return the pitcher before the charge date of the filter membershipHe stated he had not yet received it and was advised to file a claim with USPS as it was transferred to them and they would be delivering the packageOnce we receive the pitcher back to our warehouse, we will cancel the filter membershipThis charge date was extended our of courtesy so the customer would have time to return the packageThe customer did state on 12/29/that he has returned the package to us as of 12/28/Our Terms of Service can be found at: [redacted] Please review and contact me if you have any further questions [redacted] Assistant Manager Contact our support team at: [redacted] Phone: [redacted] Fax: [redacted] Hours of Operation: Monday - Friday: 9am - 5pm CST [redacted] Contact our support team at: [redacted] Phone: [redacted] Fax: [redacted] Hours of Operation: Monday - Friday: 9am - 5pm CST

Complaint: [redacted] I am rejecting this response because:Please tell [redacted] this is [redacted] ***'s wife, we live at the same address [redacted] *** My husband is busy so I am taking on the very ***e-consuming job of getting our money back Ask her to kindly return the $to the same card that it was taken from (without our authorization) Thank you Regards, [redacted] ***

To Whom It May Concern:Reference ID: [redacted] Our customer [redacted] purchased our free pitcher offer at $for shipping and handling whichcomes with our Super Savers Program that includes filter replacements at $49.95/EACH filter on11/7/Our customer also purchased our full priced Clearly Filtered water pitcher at $on thesame dayWe do inform the customer of this information in the confirmation email that is sent to ourcustomers email address which is provided at the time of saleIn our customer's confirmation email weprovide the following information word for word, 'Tor future reference, you will be charged $forshipping nowIn days we'll send you filters and begin your month subscription in the SuperSaver Program at the ultra-low rate of $per filterThat way you'll have fresh filters ready whenyou need them."Our customer ***, placed her order on 11/7/and we did not receive a cancellation request until11/10/We do use next day shipping therefore, our customer's package was already shipped withUPS tracking number [redacted] which was delivered on 11112/We have no problemissuing a full credit of $for our customers purchase of our full priced water pitcher and we are alsoable to cancel our customers filter subscription plan at $149.85/every months as long as the freewater pitcher is returned which our customer paid shipping and handling at $for.We do need to receive our customers free water pitcher offer before 12/22/so we can cancel ourcustomer's subscription before she is charged on 12/22/for filtersIf our customer has anyquestions or concerns, she is able to contact us by phone at [redacted] Monday-Friday 9am-5pmCST.Thank you, [redacted] Customer Service Manager [redacted] Monday-Friday 9AM-5PM CST

[redacted] has contacted Perfect Water Purifier previously when the company was closed, this was on Friday 06:We responded within hours of receiving this e-mail on Saturday 04:pmSince we do same day shipping, and shipping does work separate hours than us, we were unable to stop the order for the $pitcherI do see that the subscription was cancelled per ***'s request and he will not have any further chargesHe can keep the pitcher since he did pay the postage, or return it[redacted] **Customer Service Assistant Manager

Complaint: [redacted] I am rejecting this response because of flat out lies from this companyI have emailed them over times regarding this issueI returned the filters within days of receiving them and have the USPS receipt to prove it, (dated 1/15/2016)They are just song and dancing and need to refund my money ASAP and get a reprimand from you Regards, [redacted] ***

I have attached proof of the refund that was directly applied through our MerchantThis was for $If [redacted] was promised a refund of $for shipping, the representative never informed a manager, as we do have to pre-approve shipping charges, since these are non-refundableSince he was told this was going to be refunded, I will move forward with honoring this and informing the Merchant to refund $immediately [redacted] ** Customer Service Assistant Manager

Complaint: [redacted] I am rejecting this response because: if I am not mistaken you sent me an email from a third-party stating that I have already received a full refund regarding this matter but according to your response now you will not submit one unless I start to look for packages? well what is it? did I get a refund or are you withholding it for some reason once again I don't know what to believe and I don't think it's my responsibility to start looking for packages that were not delivered do you have a signature ?And wasn't the package insured?I don't have the time to start doing all of your work for something I didn't order or give permission to have ordered and you still haven't answered me on why your misrepresentation of activity on my card should be overlooked .as far as The ad is concerned that's not the ad that I saw I Will also try to attach the payment adjustment noticed that you sent me just to show how fraudulent directivity really is once again thank you Regards, [redacted] ***

Our mutual customer [redacted] was sent an email confirmation of his Clearly Filtered Pitcher order through our promotional offerThe account shows that the email was indeed opened on the customer's endWe have provided the customer's order tracking number that does show the package was deliveredIt was delivered to [redacted] *** [redacted] with UPS Tracking # [redacted] Because we use UPS Sure Post for shipping, the package was transferred to the customer's local Post Office in which they delivered the package with USPS Tracking # [redacted] Per email, the customer was advised to contact his local Post Office for further investigation on the packageOur Terms of Service can be found at: [redacted] Please review and contact me if you have any further questions[redacted] Customer Care Manager

[redacted] *** purchased our [2x] Clearly Filtered Personal Bottle for $on $I do see that the items were returned to our company and since the refund was past 60-days, the other Manager has forwarded this directly to our Merchant Account to have this immediately refunded on 3/8/Please keep in mind that it can take 5-business days for bank processing for the refund to post in her bank accountIn regards to the return postage, it does state within our Terms of Service: "Returns & Filter Subscription Cancellations:100% money back guarantee covers price of product only100% money back guarantee does not cover shipping and handling fee due to the fact that the customer made the decision to try the product, therefore the customer accepts to pay the fee to ship the product(s) at the disclosed amount." Our Terms of Service can be found at: https://www.perfectwaterpurifier.com/terms-conditions/ [redacted] **Customer Service Assistant Manager

Complaint: [redacted] I am rejecting this response because:I did not receive any information in regard to a return policy and feel the business practices of this firm is deceptive as I responded to an ad on the net for a free pitcher and observed no mention of being sent filters Additionally, in the original response in regard to sending the filters back from the company's representative " [redacted] *" there is no mention of a return policy or a date that it has to be returned [redacted] (Perfect Aqua Purifier) Jan 29, 10:AM Hello [redacted] ,Thank you for giving us a try and sorry that this product is not the right fit for youLooks like the Pitchers were sent on 12/15/15.In order for us to process your refund we need you to send back the product.Please send to: Perfect Aqua Purifier LLC Freidrich Lane Suite #Austin, TX 78744Once we receive it we will delightfully process your refundPlease make sure that the first and last name associated with the account is visible on your return otherwise, you will not receive credit since we would not know who to issue a credit to.Best regards, [redacted] Perfect Aqua Purifier LLC Monday - Friday 9am - 5pm CST For Sale Inquiries: 877-404-Customer Service Inquiries: 512-634- Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I have been waiting for my refund since January 12, which is the first time I requested it, and have an email to prove it And as I said, have been told multiple times that I will receive it in up to business days, and they still have not refunded me It was NOT past days, it was less then days, and all they have done is put me off, and now making it sound like it's the merchant's fault, when they never even attempted to refund me in the first place If they had it would have been received by now I requested it because the second pitcher they sent, to replace the first broken pitcher, was also broke, and in the same place Even their first return label was incorrect, it had someone else's name on it, not mine, so I had to wait for another label, wasting more time, and then request a second label for the second broken pitcher All they are doing is making more excuses and dragging this out even longer I am fully aware of the fact that the shipping charge is non-refundable, in the amount of They've owed me since my refund request on January 12, 2016, not March 16, 2016...their date is very incorrect, and showing their incompetence They are still saying another 7-business days, and now allowing 3-business days for something that I was told was being processed months ago They are lying I have saved every email to prove what I have said as correct
Regards,
*** ***

*** *** purchased our [2x] Clearly Filtered Personal Bottle for $on $I do see that the items were returned to our company and since the refund was past 60-days, the other Manager has forwarded this directly to our Merchant Account to
have this immediately refunded on 3/8/Please keep in mind that it can take 5-business days for bank processing for the refund to post in her bank account
In regards to the return postage, it does state within our Terms of Service:
"Returns & Filter Subscription Cancellations:
100% money back guarantee covers price of product only100% money back guarantee does not cover shipping and handling fee due to the fact that the customer made the decision to try the product, therefore the customer accepts to pay the fee to ship the product(s) at the disclosed amount."
Our Terms of Service can be found at: https://www.perfectwaterpurifier.com/terms-conditions/*** **
Customer Service Assistant Manager

Complaint: ***
I am rejecting this response because:I have been waiting for my refund since January 12, which is the first time I requested it, and have an email to prove it And as I said, have been told multiple times that I will receive it in up to business days, and they still have not refunded me It was NOT past days, it was less then days, and all they have done is put me off, and now making it sound like it's the merchant's fault, when they never even attempted to refund me in the first place If they had it would have been received by now I requested it because the second pitcher they sent, to replace the first broken pitcher, was also broke, and in the same place Even their first return label was incorrect, it had someone else's name on it, not mine, so I had to wait for another label, wasting more time, and then request a second label for the second broken pitcher All they are doing is making more excuses and dragging this out even longer I am fully aware of the fact that the shipping charge is non-refundable, in the amount of They've owed me since my refund request on January 12, 2016, not March 16, 2016...their date is very incorrect, and showing their incompetence They are still saying another 7-business days, and now allowing 3-business days for something that I was told was being processed months ago They are lying I have saved every email to prove what I have said as correct
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
From: *** and *** *** [mailto:***] Sent: Wednesday, May 11, 6:PMTo: info Subject: Complaint #***
Dear Revdex.com,
Just wanted to keep you posted on where we are with this matter
My husband contacted American Express today (the card that the $was taken from). Amber from American Express sent him an e-mail, "I've successfully disputed the charge for you at my end. We will suspend this charge from the balance that you owe to pay within 24-hours. Also, we will send you the written confirmation within 7-business days and you don't need to pay this until the investigation is over. There is no fee for any dispute and investigation and it gets completed in the next 6-weeks. Here is the dispute reference #____ (she gave us a reference #)"
Thank you,
*** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***thank you for your help, I could have never resolved it without your help!

Based off the name, address, and email submitted for the complaint we are unable to find an account.Is there any other names, emails, or last digits of the credit card? *** **Customer Service Assistant Manager

*** *** has previously contacted our company in regards to a refund for filters we have received as a return in the amount of $149.85.Since we had received the items, I do not see the customer was added by our returns department for a refundWhen Celia refunded the amount, he was outside of
the 60-day refund policy and the refund was sent over to a Manager and forwarded directly to the MerchantThe invoice that Mr*** received from *** was invalid, as the refunded payment from the representative was never fully processedI will contact the Merchant again today, and have them send me an invoice to show proofWe have had difficulties recently with our Merchant Account processing refunds in a timely manner and I will stay on top of thisWhen I receive a response, I will forward Mr*** a copy of the direct invoice and transaction IDThis will be tomorrow morning. *** **Customer Service Assistant Manager

*** *** purchased our promotional offer for Free Clearly Filtered Water Pitcher with just paying shipping and handling for $on 11/21/In days our customer is billed $for filters which is on 1/8/and every months after, until cancelledThe date was extended for
the customer to have time to return the pitcherSince we have received the items, we have issued the $refund for the filtersWe cannot cover postage for an item to be returned, this is stated within our Terms of Service. Our Terms of Service can be found at: https://www.perfectwaterpurifier.com/terms-conditions/ I do know that a previous representative requested a return label be created and sent to you, however, she is no longer with the companyShe never informed anybody else of the requested label before we parted waysThis is the reason the label had not been shipped, and return postage was requiredWe only sell Berkey systems, but these do go for $through us
*** **
Customer Service Assistant Manager

*** *** was previously refunded directly through our Merchant Account:Date: 3/28/at 6:41pmStatus: CompleteRefunded:Payment ***Email: ***Since the refund was past 60-days it is required that the representative forward the refund to a ManagerI do see that once we
were informed directly, a Supervisor forwarded the refund to our MerchantThey received and refunded the fundsPlease keep in mind bank processing differs, but the $has been fully refunded on our end. *** **Customer Service Assistant Manager