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Personalizationmall.com, LLC

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Personalizationmall.com, LLC Reviews (72)

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User Reviewer9225595 time 19.05.2018

The original order was manufactured exactly as ordered by the customer.    The customer has to confirm the personalization during the order process to proceed to the checkout page.    We confirmed with the customer she provided the incorrect information.   A...

change was made in our warehouse and the pillows began shipping in a vacuum sealed bag.   This information was given to the customer in an email in May 31st.    PersonalizationMall.com filled the orders correctly and will not be issuing any refund.


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User Reviewer9190837 time 17.05.2018

We are sorry for the delivery of damaged merchandise.    The refund was applied once the images were received and reviewed as indicated.   The shipping was not adjusted because there were other items on the order with applicable shipping.   There will be a $3.00 credit applied in...

addition to both refunds that were previously issued.   We apologize for for any inconvenience.


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User Reviewer9195885 time 16.05.2018

Thank you again for shopping with PersonalizationMall.com.    We are sorry that your blanket did not meet your expectations once delivered.    This was an isolated situation and the replacement order should have been rejected.    We have issued a full...

refund back to your original payment method.  Please allow 24-48 hours for this to appear in your account.  We are sorry for the delay in resolving this matter and for any inconvenience this situation has caused.


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User Reviewer9130936 time 14.05.2018

Thank you again for shopping with PersonalizationMall.com.   We apologize that your shipment was never delivered to the intended recipient.   Our goal is to deliver all orders as promised since most are time sensitive.  However, the [redacted] can have difficulty delivering...

packages if a company name, suite number or floor number are missing from the address.   These play a huge part to deliver the package accurately.  As a courtesy, we issued a refund for the item back to the original form of payment on February 24th.


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User Reviewer9057763 time 14.05.2018

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]


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User Reviewer9071516 time 13.05.2018

Complaint: [redacted]
I am rejecting this response because: ONCE THE MAGNET IS DAMAGED IT HAS A RIP IN IT- IT IS DAMAGED!!!!
Sincerely,
[redacted]


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User Reviewer9221074 time 13.05.2018

We are very sorry that you are unhappy with your recent purchase from PersonalizationMall.com.   Please return the item and we will issue the full refund upon receipt.    Please send to the address below:PersonalizationMall.com[redacted]  [redacted]...

[redacted] We will confirm receipt and inform you that the refund has been issued.   We are sorry for any inconvenience this may have caused.


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User Reviewer9124169 time 12.05.2018

We are sorry that the customer is not satisfied with the bowls recently received.   These were a design your own option with a small and very blurry map image used for the item.    The preview shown matches the finished product.


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User Reviewer9220177 time 12.05.2018

The item purchased was a personalized bud vase.    We understand the importance of providing our customers with accurate information when making purchases on our website and we include all relevant information.   The copy for this item clearly indicates the rose is not...

included (bolded).    The rose is an add on that can be purchased for $89.95.


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User Reviewer9060956 time 12.05.2018

We are very sorry for this situation.    A replacement order was entered for the frames and shipped yesterday, November 10th.     Delivery will be made in the next 2-4 days.    We apologize for the delay and any inconvenience this may have caused.


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User Reviewer9064556 time 12.05.2018

Complaint: 10978280
I am rejecting this...

response because: show me where it says that when using PayPal it does not.  When I review u item it's said click if correct nothing about no changed no refund only on the bottom of their  order page which u do not see when using pay pal I repeat show me where.   
Sincerely,
Maria [redacted]


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User Reviewer9188010 time 12.05.2018

The replacement was delivered on August 31, 2016.


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User Reviewer9104833 time 12.05.2018

A return label will be issued today.


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User Reviewer9176277 time 12.05.2018

Complaint: [redacted]
I am rejecting this response because:I would like a complimentary return shipping label. And no, it was no advertised honestly. The basket does not stand up on it'd own as pictured on your site.
Sincerely,
[redacted]


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User Reviewer9201928 time 11.05.2018

We are sorry that you were not satisfied with the personalized frame recently received.     Our system is 100% automated which is why we are able to generate a preview of your item during the ordering process.     The preview was authorized as entered when the...

order was placed.    Instructions are also given to advise not to enter the text in all upper case letters.     Our policy as previously advised would be to allow a reorder with a 30% discount.     The order would have to be placed again using upper and lower case letters as advised.    Another preview will generate for approval.


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User Reviewer9167786 time 11.05.2018

Revdex.com: I would rather have received the ornament I ordered; however, I accept the refund.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]


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User Reviewer9187145 time 10.05.2018

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]


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User Reviewer9229407 time 10.05.2018

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11003310, and find that this resolution is satisfactory to me.
Sincerely,
Sarah [redacted]


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User Reviewer9200023 time 09.05.2018

We will not be honoring any type of additional refund on either order.     We let our customer reorder the item at no additioanl charge once the store credit was issued for the item.    We tell customers during the ordering proces to check their information because...

orders are not able to be changed or canceled once placed.


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User Reviewer9052896 time 09.05.2018

Customer was advised via email on July 7th at 4:05 pm that the return postage would be covered.


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