Thank you again for shopping with PersonalizationMall.com We apologize that you received an incorrect order However, your order confirmation you received will confirm we received the name entered as [redacted] We generate a preview and also ask you to check a box indicating all details of your order are correct during the ordering process We realize errors will occur in our business which is why we extend a 50% discount to order the item again correctly You can make these arrangements by contacting our Customer Relations Depttoll-free at [redacted]
We are sorry that your items did not meet your expectations Quality Control is a top priority at PersonalizationMall.com We reviewed the photo we received and can confirm the item was manufactured correctly We do not issue any refunds on items once they have been personalized
A review of both orders was performed and we are sorry that your order was delivered while you were away As a courtesy, we will process a refund in the form of a store credit for the original order This will be available for immediate use and can be used in conjunction with any other offer or promotion You will see this credit on the checkout page on your next purchase
We are sorry that you were not satisfied with the necklace you recently received This item is not personalized so we are able to accept it back for a refund back to the original form of payment We do apologize for the miscommunication in prior email exchanges We will notify you once the item has been received and your credit has been processed We also apologize for any inconvenience this has caused
Complaint: [redacted] I am rejecting this response because: I never communicated with [redacted] to make any change to the delivery [redacted] has subsequently delivered other packages to the same address (purchased from a more reliable company) without incidentPersonalization Mall is dishonest and unreliableNo resolution other than a full refund will be acceptable Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:The preview I had seen was legible, which I have stated several times I also had nothing that was obvious at least, that told me to not use caps because of issues with legibility Again, the item that came to me is damaged so to reorder it and have to pay for it again is not an appropriate response for a business to use Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me [redacted] was particularly helpful to arrange my refund Sincerely, [redacted]
Thank you for your recent order with PersonalizationMall.com I am sorry that we were unable to cancel the extra items you added to the order Our policy prior to checkout does advise that we are unable to change or cancel any orders once placed since they enter various production areas immediately These items were also confirmed on your order confirmation and shown in the total column on our checkout page Please send them back and we will issue the refund back to your original payment method You will be notified via email once they are received and the refund has been processed
Thank you again for your recent order with PersonalizationMall.com We did check on the order for you and see that [redacted] delivered the package on 12-22- You should be all set Please feel free to contact our Customer Relations Department toll-free at [redacted] if you do require any firther assistance We apologize for the delay and any inconvenience this has caused
We do apologize that you were unhappy with the overall quality of the bracelet recent received from PersonalizationMall.com The images sent were reviewed and you have been refunded for the item We are sorry for the delay resolving this for you and for any inconvenience this situation may have caused
Initial Business Response / [redacted] (1000, 8, 2015/06/05) */ Contact Name and Title: Jean [redacted] Contact Phone: [redacted] Contact Email: [redacted] We are sorry that our customer was not satisfied with her recent purchase from PersonalizationMall.comOur customer was instructed that a store credit would be issued after the item was reviewed by our Quality Control DepartmentThe return shipping was also included in the store credit Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no reason why I am being issued a store creditI am entitled to my money back in the format in which I paid Final Business Response / [redacted] (4000, 12, 2015/06/22) */ Contact Name and Title: Jean [redacted] Contact Phone: [redacted] Our return policy was explainedWe are sorry but we do not issue refunds on items that were manufactured and delivered correctly
Thank you again for being a valued customer of PersonalizationMall.com We are sorry that you did not receive your entire order in your initial shipment All items do show shipped on the original order as well as the replacement order that was sent We have issued a refund for the two missing items per your request This was processed as a store credit because a Groupon was used for payment on the order The store credit is available for immediate use and can be used in conjunction with any coupon or promotion available We apologize for the delay and any inconvenience this situation may have caused
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.However, I did want to clarify a point on the company's response The company's first response was to state no replacement would be sent for the defective item After additional calls on my part, the company said it would replace if I again paid for sipping, which was almost as much as the cost of the item I had already paid appromimately $in shipping for a defective itemTo again have to pay this amount for the company to replace it's defective item is not right I note that the company did not refund shipping for the defective item At no time did the company offer a refund as an alternativeThank you for your assistance The company should have stood by its products without you having to intervene Sincerely, [redacted]
We apologize that your order was received damaged Our goal is to deliver all orders as expected and exceed our customers expectations We did issue a refund on this order on October 24th - an email was sent with this information We apologize for the delay in resolving this matter and for any inconvenience this may have caused
We are currently waiting for the item to be returned to us for chemical analysis Our manufacturer of the item has clearly informed us that this is and the only instance of this nature reported to date We are unable to proceed until the item is received and tested
Complaint: [redacted] I am rejecting this response because:I need PersonalizationMall to confirm they will provide a shipping label for the shipmentI will not pay for shipping and there must be a full refund of $ I will accept the prior response provided they pay for return shipping Sincerely, [redacted]
We are sorry that we were initially unable to make the correction on the ornament Customer was advised via email, the disclaimer always appears stating we can't change or cancel any orders once placed - even when using PayPal
We are sorry that you did not have a pleasant shopping experience with your last two orders Our goal is to make things right and ensure customer satisfaction with every order we manufacture and ship Courtesy store credits were given for both orders based on the cropping Our Customer Relations Specialists were trying to make things right allowing the opportunity to order again - we are sorry that you feel you were mistreated Your next store credit is available for immediate use and we apologize again for any inconvenience
Complaint: I am rejecting this response because: show me where it says that when using PayPal it does not When I review u item it's said click if correct nothing about no changed no refund only on the bottom of their order page which u do not see when using pay pal I repeat show me where Sincerely, Maria [redacted]
Thank you again for shopping with PersonalizationMall.com We apologize that you received an incorrect order However, your order confirmation you received will confirm we received the name entered as [redacted] We generate a preview and also ask you to check a box indicating all details of your order are correct during the ordering process We realize errors will occur in our business which is why we extend a 50% discount to order the item again correctly You can make these arrangements by contacting our Customer Relations Depttoll-free at [redacted]
We are sorry that your items did not meet your expectations Quality Control is a top priority at PersonalizationMall.com We reviewed the photo we received and can confirm the item was manufactured correctly We do not issue any refunds on items once they have been personalized
A review of both orders was performed and we are sorry that your order was delivered while you were away As a courtesy, we will process a refund in the form of a store credit for the original order This will be available for immediate use and can be used in conjunction with any other offer or promotion You will see this credit on the checkout page on your next purchase
We are sorry that you were not satisfied with the necklace you recently received This item is not personalized so we are able to accept it back for a refund back to the original form of payment We do apologize for the miscommunication in prior email exchanges We will notify you once the item has been received and your credit has been processed We also apologize for any inconvenience this has caused
Complaint: [redacted] I am rejecting this response because: I never communicated with [redacted] to make any change to the delivery [redacted] has subsequently delivered other packages to the same address (purchased from a more reliable company) without incidentPersonalization Mall is dishonest and unreliableNo resolution other than a full refund will be acceptable Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:The preview I had seen was legible, which I have stated several times I also had nothing that was obvious at least, that told me to not use caps because of issues with legibility Again, the item that came to me is damaged so to reorder it and have to pay for it again is not an appropriate response for a business to use Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me [redacted] was particularly helpful to arrange my refund Sincerely, [redacted]
Thank you for your recent order with PersonalizationMall.com I am sorry that we were unable to cancel the extra items you added to the order Our policy prior to checkout does advise that we are unable to change or cancel any orders once placed since they enter various production areas immediately These items were also confirmed on your order confirmation and shown in the total column on our checkout page Please send them back and we will issue the refund back to your original payment method You will be notified via email once they are received and the refund has been processed
Thank you again for your recent order with PersonalizationMall.com We did check on the order for you and see that [redacted] delivered the package on 12-22- You should be all set Please feel free to contact our Customer Relations Department toll-free at [redacted] if you do require any firther assistance We apologize for the delay and any inconvenience this has caused
We do apologize that you were unhappy with the overall quality of the bracelet recent received from PersonalizationMall.com The images sent were reviewed and you have been refunded for the item We are sorry for the delay resolving this for you and for any inconvenience this situation may have caused
Initial Business Response / [redacted] (1000, 8, 2015/06/05) */ Contact Name and Title: Jean [redacted] Contact Phone: [redacted] Contact Email: [redacted] We are sorry that our customer was not satisfied with her recent purchase from PersonalizationMall.comOur customer was instructed that a store credit would be issued after the item was reviewed by our Quality Control DepartmentThe return shipping was also included in the store credit Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no reason why I am being issued a store creditI am entitled to my money back in the format in which I paid Final Business Response / [redacted] (4000, 12, 2015/06/22) */ Contact Name and Title: Jean [redacted] Contact Phone: [redacted] Our return policy was explainedWe are sorry but we do not issue refunds on items that were manufactured and delivered correctly
We did contact the customer and arrangements were made to send a corrected item to her The correct order was shipped on 9-16-
Thank you again for being a valued customer of PersonalizationMall.com We are sorry that you did not receive your entire order in your initial shipment All items do show shipped on the original order as well as the replacement order that was sent We have issued a refund for the two missing items per your request This was processed as a store credit because a Groupon was used for payment on the order The store credit is available for immediate use and can be used in conjunction with any coupon or promotion available We apologize for the delay and any inconvenience this situation may have caused
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.However, I did want to clarify a point on the company's response The company's first response was to state no replacement would be sent for the defective item After additional calls on my part, the company said it would replace if I again paid for sipping, which was almost as much as the cost of the item I had already paid appromimately $in shipping for a defective itemTo again have to pay this amount for the company to replace it's defective item is not right I note that the company did not refund shipping for the defective item At no time did the company offer a refund as an alternativeThank you for your assistance The company should have stood by its products without you having to intervene Sincerely, [redacted]
We apologize that your order was received damaged Our goal is to deliver all orders as expected and exceed our customers expectations We did issue a refund on this order on October 24th - an email was sent with this information We apologize for the delay in resolving this matter and for any inconvenience this may have caused
We are currently waiting for the item to be returned to us for chemical analysis Our manufacturer of the item has clearly informed us that this is and the only instance of this nature reported to date We are unable to proceed until the item is received and tested
Complaint: [redacted] I am rejecting this response because:I need PersonalizationMall to confirm they will provide a shipping label for the shipmentI will not pay for shipping and there must be a full refund of $ I will accept the prior response provided they pay for return shipping Sincerely, [redacted]
We are sorry that we were initially unable to make the correction on the ornament Customer was advised via email, the disclaimer always appears stating we can't change or cancel any orders once placed - even when using PayPal
We are sorry that you did not have a pleasant shopping experience with your last two orders Our goal is to make things right and ensure customer satisfaction with every order we manufacture and ship Courtesy store credits were given for both orders based on the cropping Our Customer Relations Specialists were trying to make things right allowing the opportunity to order again - we are sorry that you feel you were mistreated Your next store credit is available for immediate use and we apologize again for any inconvenience
Complaint: I am rejecting this response because: show me where it says that when using PayPal it does not When I review u item it's said click if correct nothing about no changed no refund only on the bottom of their order page which u do not see when using pay pal I repeat show me where Sincerely, Maria [redacted]