We are sorry that we were unable to meet your expectations for your recent order. We have researched the situation again and will provide a refund once the merchandise is returned to us. Please send the items back to the address below and we will notify you upon...
receipt. PersonalizationMall.com[redacted]ATTN: Quality ControlBurr Ridge, IL 60527 We apologize for any inconvenience this may have caused. Thank You
We apologize that your order was received damaged. Our goal is to deliver all orders as expected and exceed our customers expectations. We did issue a refund on this order on October 24th - an email was sent with this information. We apologize for the delay in...
resolving this matter and for any inconvenience this may have caused.
Complaint: [redacted]
I am rejecting this response because:I need PersonalizationMall to confirm they will provide a shipping label for the shipment. I will not pay for shipping and there must be a full refund of $236.17. I will accept the prior response provided they pay for return shipping.
Sincerely,
[redacted]
We are sorry that the frames arrived with the incorrect layout. These frames are manufactured using an automated process which is also why we are able to generate a preview during the ordering process. We requested photos of the frames on December 14th for Quality...
COntrol to review and also determine if there was a file error at that time. The images have never been received and phone messages were never returned to assist us in resolving this matter quickly. Images can be sent to [redacted] and we will be happy to send new frames after QC review.
We are currently waiting for the item to be returned to us for chemical analysis. Our manufacturer of the item has clearly informed us that this is and the only instance of this nature reported to date. We are unable to proceed until the item is received and...
Complaint: [redacted]
I am rejecting this response because: This company is playing games not to my surprise. This is exactly what they did on the phone and what they are doing now. I am not surprised after reading the many complaints building with Revdex.com that this occurs. I will now be filing a charge back complaint with my credit card company as I have tried repeatedly to handle this amicablly without resolve. The order in question is [redacted] and there is another order that was purchased to correct the mistake. This company completely disregards any responsibility to the fact that an order was placed and cards that CLEARLY do not fit inside of a recipe box were sent with a much smaller recipe box and all they do is pass the buck because CLEARLY they think this is good for business. Now I will file a credit card dispute and if this doesn't achieve results I will file a lawsuit in small claims court. I am not focusing anymore time on attempting to get a business to handle itself with integrity.
Sincerely,
[redacted]
We are sorry that this error occured during the ordering process. A review of the order clearly indicates the incorrect size cards were selected. Our copy also states to purchase the 3x5 cards for the particular box ordered. This was...
explained also via phone when we were contacted. We also reviewed the new order and the correct cards were not purchased. The new order was for an apron and purse.
Thank you again for shopping with PersonalizationMall.com. We have reviewed the correspondence on the order and apologize for the confusion. We will be happy to honor the free mug promotion for you. Please contact our Customer Relations Department at your...
convenience and one of our representatives will be happy to assist you. Special notes have been made on your account so you are all set. We look forward to assisting you shortly and apologize for any inconvenience this may have caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. [redacted] was particularly helpful to arrange my refund.
Sincerely,
[redacted]
A review of both orders was performed and we are sorry that your order was delivered while you were away. As a courtesy, we will process a refund in the form of a store credit for the original order. This will be available for immediate use and can be used in...
conjunction with any other offer or promotion. You will see this credit on the checkout page on your next purchase.
Complaint: [redacted]
I am rejecting this response because: I should not have had to pay for shipping to send the item back to you for chemical testing. That is ridiculous.
Sincerely,
[redacted]
We apologize for the confusion and technical difficulty you experienced on our website. We have issued a store credit to your account that is availble for immediate use for two of the stampers. This can be combined with any coupon or promotion and never...
We do apologize that you were unhappy with the overall quality of the bracelet recent received from PersonalizationMall.com. The images sent were reviewed and you have been refunded for the item. We are sorry for the delay resolving this for you and for any...
Thank you again for shopping with PersonalizationMall.com. Once we viewed the personalization entered, our intention was to ensure we processed your order correctly which is why we requested you contact us. We understand it is difficult to call the US with the...
time difference, etc. We will process and ship the order in the next 1-2 days. We apologize for the delay and any inconvenience this has caused.
We are sorry that your order arrived incorrectly! Our goal is to ensure all customers are satisfied with all of their purchases. A review of the images provided clearly illustrates they were not manufactured correctly. A full refund has been processed...
and will appear in your account shortly. We are extremely sorry that we were unable to meet your expectations and for any inconvenience this has caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. It is unfortunate that the business would not come to it's own remedy to provide...
good customer service. It required filing a [redacted] and Revdex.com case in order for them to do the right thing.
Sincerely,
[redacted]
We have been made aware of complaints on this particular item. Our Quality Control Department is in the process of doing further testing on the item. We have issued a full refund back to the original payment method used on the order. We...
apologize for the delay and any inconvenience this situation may have caused.
We are sorry that we were unable to meet your expectations for your recent order. We have researched the situation again and will provide a refund once the merchandise is returned to us. Please send the items back to the address below and we will notify you upon...
receipt. PersonalizationMall.com[redacted]ATTN: Quality ControlBurr Ridge, IL 60527 We apologize for any inconvenience this may have caused. Thank You
We apologize that your order was received damaged. Our goal is to deliver all orders as expected and exceed our customers expectations. We did issue a refund on this order on October 24th - an email was sent with this information. We apologize for the delay in...
resolving this matter and for any inconvenience this may have caused.
Complaint: [redacted]
I am rejecting this response because:I need PersonalizationMall to confirm they will provide a shipping label for the shipment. I will not pay for shipping and there must be a full refund of $236.17. I will accept the prior response provided they pay for return shipping.
Sincerely,
[redacted]
This issue has been resolved thru [redacted]
We are sorry that the frames arrived with the incorrect layout. These frames are manufactured using an automated process which is also why we are able to generate a preview during the ordering process. We requested photos of the frames on December 14th for Quality...
COntrol to review and also determine if there was a file error at that time. The images have never been received and phone messages were never returned to assist us in resolving this matter quickly. Images can be sent to [redacted] and we will be happy to send new frames after QC review.
We are currently waiting for the item to be returned to us for chemical analysis. Our manufacturer of the item has clearly informed us that this is and the only instance of this nature reported to date. We are unable to proceed until the item is received and...
tested.
Complaint: [redacted]
I am rejecting this response because: This company is playing games not to my surprise. This is exactly what they did on the phone and what they are doing now. I am not surprised after reading the many complaints building with Revdex.com that this occurs. I will now be filing a charge back complaint with my credit card company as I have tried repeatedly to handle this amicablly without resolve. The order in question is [redacted] and there is another order that was purchased to correct the mistake. This company completely disregards any responsibility to the fact that an order was placed and cards that CLEARLY do not fit inside of a recipe box were sent with a much smaller recipe box and all they do is pass the buck because CLEARLY they think this is good for business. Now I will file a credit card dispute and if this doesn't achieve results I will file a lawsuit in small claims court. I am not focusing anymore time on attempting to get a business to handle itself with integrity.
Sincerely,
[redacted]
We are sorry that this error occured during the ordering process. A review of the order clearly indicates the incorrect size cards were selected. Our copy also states to purchase the 3x5 cards for the particular box ordered. This was...
explained also via phone when we were contacted. We also reviewed the new order and the correct cards were not purchased. The new order was for an apron and purse.
Thank you again for shopping with PersonalizationMall.com. We have reviewed the correspondence on the order and apologize for the confusion. We will be happy to honor the free mug promotion for you. Please contact our Customer Relations Department at your...
convenience and one of our representatives will be happy to assist you. Special notes have been made on your account so you are all set. We look forward to assisting you shortly and apologize for any inconvenience this may have caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. [redacted] was particularly helpful to arrange my refund.
Sincerely,
[redacted]
A review of both orders was performed and we are sorry that your order was delivered while you were away. As a courtesy, we will process a refund in the form of a store credit for the original order. This will be available for immediate use and can be used in...
conjunction with any other offer or promotion. You will see this credit on the checkout page on your next purchase.
We do need to adhere to company policy - the order was filled correctly and the new order does not have the correct cards purchased.
Complaint: [redacted]
I am rejecting this response because: I should not have had to pay for shipping to send the item back to you for chemical testing. That is ridiculous.
Sincerely,
[redacted]
We apologize for the confusion and technical difficulty you experienced on our website. We have issued a store credit to your account that is availble for immediate use for two of the stampers. This can be combined with any coupon or promotion and never...
expires.
We do apologize that you were unhappy with the overall quality of the bracelet recent received from PersonalizationMall.com. The images sent were reviewed and you have been refunded for the item. We are sorry for the delay resolving this for you and for any...
inconvenience this situation may have caused.
We allowed the customer to place a new order at no charge. The new order was delivered on May 14th.
Thank you again for shopping with PersonalizationMall.com. Once we viewed the personalization entered, our intention was to ensure we processed your order correctly which is why we requested you contact us. We understand it is difficult to call the US with the...
time difference, etc. We will process and ship the order in the next 1-2 days. We apologize for the delay and any inconvenience this has caused.
We are sorry that your order arrived incorrectly! Our goal is to ensure all customers are satisfied with all of their purchases. A review of the images provided clearly illustrates they were not manufactured correctly. A full refund has been processed...
and will appear in your account shortly. We are extremely sorry that we were unable to meet your expectations and for any inconvenience this has caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. It is unfortunate that the business would not come to it's own remedy to provide...
good customer service. It required filing a [redacted] and Revdex.com case in order for them to do the right thing.
Sincerely,
[redacted]
We have been made aware of complaints on this particular item. Our Quality Control Department is in the process of doing further testing on the item. We have issued a full refund back to the original payment method used on the order. We...
apologize for the delay and any inconvenience this situation may have caused.