Quality Control is a top priority at PersonalizationMall.com. This item has been on in our product line for many years - using the same parts. We have the product being tested further for any type of defect. We will issue the refund back to the
original form of payment - please allow 24-hours for this to appear on the account. We also apologize for any inconvenience this situation may have caused
Revdex.com:eI have received an email saying that they have shipped the product that I have originally ordered without any payment or reorderI would like to thank whoever was on the other end who made this correction possible
It is unfortunate that the business did not contact me directly and seems to only communicate via the Revdex.com when something goes awry, but I applaud the very quick turn around time of the individuals who have decided to act upon my complaintHopefully we all have smoother sailing in this new year! Cheers,
*** ***
We are sorry for the delivery of damaged merchandise The refund was applied once the images were received and reviewed as indicated The shipping was not adjusted because there were other items on the order with applicable shipping There will be a $credit applied in addition to both refunds that were previously issued We apologize for for any inconvenience
We are sorry that you received a defective item in your order. We will be happy to change the refund from store credit to the original form of payment. Please allow 24-hours for this transaction to post on your account. We apologize for any inconvenience
this may have caused
The original order was manufactured exactly as ordered by the customer. The customer has to confirm the personalization during the order process to proceed to the checkout page. We confirmed with the customer she provided the incorrect information. A...
change was made in our warehouse and the pillows began shipping in a vacuum sealed bag. This information was given to the customer in an email in May 31st. PersonalizationMall.com filled the orders correctly and will not be issuing any refund.
We are sorry for the delivery of damaged merchandise. The refund was applied once the images were received and reviewed as indicated. The shipping was not adjusted because there were other items on the order with applicable shipping. There will be a $3.00 credit applied in...
addition to both refunds that were previously issued. We apologize for for any inconvenience.
Thank you again for shopping with PersonalizationMall.com. We are sorry that your blanket did not meet your expectations once delivered. This was an isolated situation and the replacement order should have been rejected. We have issued a full...
refund back to your original payment method. Please allow 24-48 hours for this to appear in your account. We are sorry for the delay in resolving this matter and for any inconvenience this situation has caused.
Thank you again for shopping with PersonalizationMall.com. We apologize that your shipment was never delivered to the intended recipient. Our goal is to deliver all orders as promised since most are time sensitive. However, the [redacted] can have difficulty delivering...
packages if a company name, suite number or floor number are missing from the address. These play a huge part to deliver the package accurately. As a courtesy, we issued a refund for the item back to the original form of payment on February 24th.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We are very sorry that you are unhappy with your recent purchase from PersonalizationMall.com. Please return the item and we will issue the full refund upon receipt. Please send to the address below:PersonalizationMall.com[redacted] [redacted]...
[redacted] We will confirm receipt and inform you that the refund has been issued. We are sorry for any inconvenience this may have caused.
We are sorry that the customer is not satisfied with the bowls recently received. These were a design your own option with a small and very blurry map image used for the item. The preview shown matches the finished product.
The item purchased was a personalized bud vase. We understand the importance of providing our customers with accurate information when making purchases on our website and we include all relevant information. The copy for this item clearly indicates the rose is not...
included (bolded). The rose is an add on that can be purchased for $89.95.
We are very sorry for this situation. A replacement order was entered for the frames and shipped yesterday, November 10th. Delivery will be made in the next 2-4 days. We apologize for the delay and any inconvenience this may have caused.
response because: show me where it says that when using PayPal it does not. When I review u item it's said click if correct nothing about no changed no refund only on the bottom of their order page which u do not see when using pay pal I repeat show me where.
Sincerely,
Maria [redacted]
Complaint: [redacted]
I am rejecting this response because:I would like a complimentary return shipping label. And no, it was no advertised honestly. The basket does not stand up on it'd own as pictured on your site.
Sincerely,
[redacted]
We are sorry that you were not satisfied with the personalized frame recently received. Our system is 100% automated which is why we are able to generate a preview of your item during the ordering process. The preview was authorized as entered when the...
order was placed. Instructions are also given to advise not to enter the text in all upper case letters. Our policy as previously advised would be to allow a reorder with a 30% discount. The order would have to be placed again using upper and lower case letters as advised. Another preview will generate for approval.
Quality Control is a top priority at PersonalizationMall.com. This item has been on in our product line for many years - using the same parts. We have the product being tested further for any type of defect. We will issue the refund back to the
original form of payment - please allow 24-hours for this to appear on the account. We also apologize for any inconvenience this situation may have caused
Revdex.com:eI have received an email saying that they have shipped the product that I have originally ordered without any payment or reorderI would like to thank whoever was on the other end who made this correction possible
It is unfortunate that the business did not contact me directly and seems to only communicate via the Revdex.com when something goes awry, but I applaud the very quick turn around time of the individuals who have decided to act upon my complaintHopefully we all have smoother sailing in this new year! Cheers,
*** ***
We are sorry for the delivery of damaged merchandise The refund was applied once the images were received and reviewed as indicated The shipping was not adjusted because there were other items on the order with applicable shipping There will be a $credit applied in addition to both refunds that were previously issued We apologize for for any inconvenience
We will not be refunding the balance of the shipping since a replacement was shipped and there were other items on the order
We are sorry that you received a defective item in your order. We will be happy to change the refund from store credit to the original form of payment. Please allow 24-hours for this transaction to post on your account. We apologize for any inconvenience
this may have caused
The original order was manufactured exactly as ordered by the customer. The customer has to confirm the personalization during the order process to proceed to the checkout page. We confirmed with the customer she provided the incorrect information. A...
change was made in our warehouse and the pillows began shipping in a vacuum sealed bag. This information was given to the customer in an email in May 31st. PersonalizationMall.com filled the orders correctly and will not be issuing any refund.
We are sorry for the delivery of damaged merchandise. The refund was applied once the images were received and reviewed as indicated. The shipping was not adjusted because there were other items on the order with applicable shipping. There will be a $3.00 credit applied in...
addition to both refunds that were previously issued. We apologize for for any inconvenience.
Thank you again for shopping with PersonalizationMall.com. We are sorry that your blanket did not meet your expectations once delivered. This was an isolated situation and the replacement order should have been rejected. We have issued a full...
refund back to your original payment method. Please allow 24-48 hours for this to appear in your account. We are sorry for the delay in resolving this matter and for any inconvenience this situation has caused.
Thank you again for shopping with PersonalizationMall.com. We apologize that your shipment was never delivered to the intended recipient. Our goal is to deliver all orders as promised since most are time sensitive. However, the [redacted] can have difficulty delivering...
packages if a company name, suite number or floor number are missing from the address. These play a huge part to deliver the package accurately. As a courtesy, we issued a refund for the item back to the original form of payment on February 24th.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: ONCE THE MAGNET IS DAMAGED IT HAS A RIP IN IT- IT IS DAMAGED!!!!
Sincerely,
[redacted]
We are very sorry that you are unhappy with your recent purchase from PersonalizationMall.com. Please return the item and we will issue the full refund upon receipt. Please send to the address below:PersonalizationMall.com[redacted] [redacted]...
[redacted] We will confirm receipt and inform you that the refund has been issued. We are sorry for any inconvenience this may have caused.
We are sorry that the customer is not satisfied with the bowls recently received. These were a design your own option with a small and very blurry map image used for the item. The preview shown matches the finished product.
The item purchased was a personalized bud vase. We understand the importance of providing our customers with accurate information when making purchases on our website and we include all relevant information. The copy for this item clearly indicates the rose is not...
included (bolded). The rose is an add on that can be purchased for $89.95.
We are very sorry for this situation. A replacement order was entered for the frames and shipped yesterday, November 10th. Delivery will be made in the next 2-4 days. We apologize for the delay and any inconvenience this may have caused.
Complaint: 10978280
I am rejecting this...
response because: show me where it says that when using PayPal it does not. When I review u item it's said click if correct nothing about no changed no refund only on the bottom of their order page which u do not see when using pay pal I repeat show me where.
Sincerely,
Maria [redacted]
The replacement was delivered on August 31, 2016.
A return label will be issued today.
Complaint: [redacted]
I am rejecting this response because:I would like a complimentary return shipping label. And no, it was no advertised honestly. The basket does not stand up on it'd own as pictured on your site.
Sincerely,
[redacted]
We are sorry that you were not satisfied with the personalized frame recently received. Our system is 100% automated which is why we are able to generate a preview of your item during the ordering process. The preview was authorized as entered when the...
order was placed. Instructions are also given to advise not to enter the text in all upper case letters. Our policy as previously advised would be to allow a reorder with a 30% discount. The order would have to be placed again using upper and lower case letters as advised. Another preview will generate for approval.