Thank you again for shopping with PersonalizationMall.com. We are sorry that your recent order did not meet your expectations. We take great pride in our product selection as well as our manufacturing processes. We will issue a refund for the
defective cutting board upon return receipt. Return instructions were sent to you via email. You will be notified once the item is received back and your account has been fully refunded. We apologize again for the delay in resolving this matter and for any inconvenience this situation has caused
We are sorry that the necklace you recently received did not meet your expectations. This item ships from one of our remote warehouse locations and after further review it was discovered that there was an error with the blue stone. A review of the order
documentation clearly indicates the item was sent back. We will refund the full order and the return shipping to the original payment method. Our Merchandising Department puts major emphasis on making sure all items are represented clearly and as shown on our website. Again, we apologize for any inconvenience this situation has caused. An email will be sent shortly after the refund has been issued
Our online images clearly show the logo and personalization. The added purpose of the preview feature is to ensure the personalization was entered clearly and accurately with some items shown close up. We instgructed the customer to send
the bat back for a refund and once received, a refund will be processed
Thank you again for your recent orders with PersonalizationMall.com. We are sorry for the personalization confusion on the ornament you recently received. We have issued a full refund back the credit card used for payment
The tracking clearly indicates the delivery change was processed by *** on May 19th. The customer did not contact our office until June 8th to discuss the issue of the package not being delivered. We are sorry that the shipment never arrived but PersonalizationMall.com and *** did follow all standard protocols associated with this shipment. Therefore, we are unable to issue any type of refund
A review of the image provided confirmed it was manufactured correctly. The magnet can be removed and placed correctly manually - it is a piece made so many seasonal designs can be used
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
We are very sorry that you received the incorrect size envelopes with your shipment. We have confirmed the issue and have refunded the cost of the cards as well as your shipping fees on the order. We apologize for the delay on the replacement envelopes as well and any
inconvenience caused by this situation. Please allow 24-hours for the refund to appear on your credit card
We apologize for the confusion regarding the correction of your personalized item. After reviewing the order notes and preview, we have issue a store credit for the item so it can be ordered again correctly. This credit is available for immediate use on your account and
never expires. Customer satisfaction is our top priority and we look forward to processing your new order shortly!
We are sorry that your order never reached the intended recipient. We make every effort to ship and deliver all packages as most are time sensitive. We did a full review of the order tracking and *** has confirmed a *** My Choice change was processed on May
19th. We are unable to issue a refund for the package. We can reship the gift and waive the shipping charge
We are very sorry that you experienced difficulty on our website. We do see a recently completed order that is in transit. We also tried to reach you via phone to assist you and gather further details as to what you experienced. Please contact me
at your convenience and I will be happy to speak with you further. Our toll free number is *** Again, we are extremely sorry that you had difficulty on our website and look forward to speaking with you soon
The customer opted for a replacement to be sent. We do not issue any additional refundsThx *** *** *** ***
** *** *** *** *** ** ***
** *** *** ** ***
** *** ** ***
Complaint: ***
I asked for a phone call, four times, from the business. There is no reason a return phone call could not have been made to me. In addition, it does not matter whether the product was a "daily deal" or not - your price changed within hours and honorable businesses provide a refund when a price change has happened in that short period of time. Excusing it under the wording of "daily deal" is sneaky and dishonest. Finally, a refund should be made, not a credit towards my account
Sincerely,
*** ***
We are sorry that the customer received a defective item in her order from PersonalizationMall.com. Customer did decline our offer to send a replacement pet medal so we did issue a refund for the item back to the original form of payment as requested. This transaction
will appear in her account within 24-hours. We apologize for any delays in handling this situation and for any inconvenience
Complaint: ***
I am rejecting this response because we are requesting a FULL REFUND on the shipping cost, not a partial shipping refund
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
Thank you again for your recent order with PersonalizationMall.com. We are sorry that three of your items did not meet your expectations. Please send them back to us and a full refund will be issued for the items. The return instructions are
below:Please make sure a copy of your packing slip is inside the package. PersonalizationMall.com** *** ***
*** *** ** ***ATTN: Quality Control We will notify you once the items are received and the refund has been issued. We apologize for any inconvenience this has caused
Thank you again for shopping with PersonalizationMall.com. We are sorry that your recent order did not meet your expectations. We take great pride in our product selection as well as our manufacturing processes. We will issue a refund for the
defective cutting board upon return receipt. Return instructions were sent to you via email. You will be notified once the item is received back and your account has been fully refunded. We apologize again for the delay in resolving this matter and for any inconvenience this situation has caused
We are sorry that the necklace you recently received did not meet your expectations. This item ships from one of our remote warehouse locations and after further review it was discovered that there was an error with the blue stone. A review of the order
documentation clearly indicates the item was sent back. We will refund the full order and the return shipping to the original payment method. Our Merchandising Department puts major emphasis on making sure all items are represented clearly and as shown on our website. Again, we apologize for any inconvenience this situation has caused. An email will be sent shortly after the refund has been issued
Our online images clearly show the logo and personalization. The added purpose of the preview feature is to ensure the personalization was entered clearly and accurately with some items shown close up. We instgructed the customer to send
the bat back for a refund and once received, a refund will be processed
Thank you again for your recent orders with PersonalizationMall.com. We are sorry for the personalization confusion on the ornament you recently received. We have issued a full refund back the credit card used for payment
The tracking clearly indicates the delivery change was processed by *** on May 19th. The customer did not contact our office until June 8th to discuss the issue of the package not being delivered. We are sorry that the shipment never arrived but PersonalizationMall.com and *** did follow all standard protocols associated with this shipment. Therefore, we are unable to issue any type of refund
A review of the image provided confirmed it was manufactured correctly. The magnet can be removed and placed correctly manually - it is a piece made so many seasonal designs can be used
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
We are very sorry that you received the incorrect size envelopes with your shipment. We have confirmed the issue and have refunded the cost of the cards as well as your shipping fees on the order. We apologize for the delay on the replacement envelopes as well and any
inconvenience caused by this situation. Please allow 24-hours for the refund to appear on your credit card
The full refund has been issued on the account as a store credit. This is ready for immediate use
Complaint: ***
I am rejecting this response because: credit payment was not full amount of purchase price
Sincerely,
*** ***
We apologize for the confusion regarding the correction of your personalized item. After reviewing the order notes and preview, we have issue a store credit for the item so it can be ordered again correctly. This credit is available for immediate use on your account and
never expires. Customer satisfaction is our top priority and we look forward to processing your new order shortly!
We are sorry that your order never reached the intended recipient. We make every effort to ship and deliver all packages as most are time sensitive. We did a full review of the order tracking and *** has confirmed a *** My Choice change was processed on May
19th. We are unable to issue a refund for the package. We can reship the gift and waive the shipping charge
We apologize again for this situation. As informed, a refund was issued to the credit card on November 4th
We are very sorry that you experienced difficulty on our website. We do see a recently completed order that is in transit. We also tried to reach you via phone to assist you and gather further details as to what you experienced. Please contact me
at your convenience and I will be happy to speak with you further. Our toll free number is *** Again, we are extremely sorry that you had difficulty on our website and look forward to speaking with you soon
The customer opted for a replacement to be sent. We do not issue any additional refundsThx *** *** *** ***
** *** *** *** *** ** ***
** *** *** ** ***
** *** ** ***
Complaint: ***
I asked for a phone call, four times, from the business. There is no reason a return phone call could not have been made to me. In addition, it does not matter whether the product was a "daily deal" or not - your price changed within hours and honorable businesses provide a refund when a price change has happened in that short period of time. Excusing it under the wording of "daily deal" is sneaky and dishonest. Finally, a refund should be made, not a credit towards my account
Sincerely,
*** ***
We are sorry that the customer received a defective item in her order from PersonalizationMall.com. Customer did decline our offer to send a replacement pet medal so we did issue a refund for the item back to the original form of payment as requested. This transaction
will appear in her account within 24-hours. We apologize for any delays in handling this situation and for any inconvenience
Complaint: ***
I am rejecting this response because we are requesting a FULL REFUND on the shipping cost, not a partial shipping refund
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
Thank you again for your recent order with PersonalizationMall.com. We are sorry that three of your items did not meet your expectations. Please send them back to us and a full refund will be issued for the items. The return instructions are
below:Please make sure a copy of your packing slip is inside the package. PersonalizationMall.com** *** ***
*** *** ** ***ATTN: Quality Control We will notify you once the items are received and the refund has been issued. We apologize for any inconvenience this has caused