We are sorry that one set of personalized coasters did not meet your expectations. A full review of the order has been conducted including a review of the images provided. We did advise the coasters could be sent back for a refund. Customer satisfaction...
is our top priority along with quality control. We have honored your request to be removed from all future mailings. PersonalizationMall.com is sorry for the delay in resolving this situation and for any inconvenience this has caused.
We are sorry for the delay on the order. We will be happy to accept the order back and issue a refund once it is received. We apologize for the delay and for any inconvenience caused by this situation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We are sorry that your mug arrived damaged. All orders are packaged to ensure they are delivered securely and as promised. A refund has been processed for the full price of the mug and we will adjust the balance of the shipping charges. Please allow 24-48...
hours for this transaction to post in the account. We also apologize for the delay and any inconvenience this situation has caused.
The store credit was issued as a courtesy to compensate for the mistake made during the ordering process. We are unable to issue any other type of refund for a situation like this.
Thank you again for your recent order with PersonalizationMall.com. We did a review of the order and found the reason the Y in family was left off was due to the character limit restriction. The personalization field for the name box states you can have 18 characters -...
your personalization had 19 with the Y left off when the order was submitted. Our Merchandising Dept. tests each item to accomodate as much personalization as possible. There is not a way for this to be corrected - we do apoligize. If you wish to select a different ornament, we will be happy to extend a 50% discount.
Thank you again for shopping with PersonalizationMall.com. We apologize that you received an incorrect order. However, your order confirmation you received will confirm we received the name entered as [redacted] We generate a preview and also ask you to check a box...
indicating all details of your order are correct during the ordering process. We realize errors will occur in our business which is why we extend a 50% discount to order the item again correctly. You can make these arrangements by contacting our Customer Relations Dept. toll-free at [redacted]0.
We are sorry that you are unhappy with our new Easter basket design. Our copy clearly indicates that the handle does not stand up on its own. Our Merchandising Department added that notation so customers were well informed prior to purchasing. The item...
can be returned for a refund minus all shipping fees.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We are sorry that we were initially unable to make the correction on the ornament. Customer was advised via email, the disclaimer always appears stating we can't change or cancel any orders once placed - even when using PayPal.
We are sorry that you received an item that was defective from PersonalizationMall.com. We had our Quality Control Department review the stocking image further and a replacement order has been issued. The new stocking will be shipped in 1-2 days. ...
We apologize for the delay and any inconvenience this situation has caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.However, I did want to clarify a point on the company's response. The company's first response was to state no replacement would be sent for the defective item. After additional calls on my part, the company said it would replace if I again paid for sipping, which was almost as much as the cost of the item. I had already paid appromimately $7 in shipping for a defective item. To again have to pay this amount for the company to replace it's defective item is not right. I note that the company did not refund shipping for the defective item. At no time did the company offer a refund as an alternative. Thank you for your assistance. The company should have stood by its products without you having to intervene.
Sincerely,
[redacted]
We are sorry that you were not satisfied with the necklace you recently received. This item is not personalized so we are able to accept it back for a refund back to the original form of payment. We do apologize for the miscommunication in prior email...
exchanges. We will notify you once the item has been received and your credit has been processed. We also apologize for any inconvenience this has caused.
Thank you again for shopping with PersonalizationMall.com. We did investigate your order and do see it was delayed for quality issues. We have issued the remaining refund for you. Please allow 24-48 hours for this transaction to appear in your...
account. We apologize for the delay and any inconvenience this has caused.
Thank you again for your recent order with PersonalizationMall.com. We did check on the order for you and see that [redacted] delivered the package on 12-22-16. You should be all set. Please feel free to contact our Customer Relations Department toll-free at...
[redacted] if you do require any firther assistance. We apologize for the delay and any inconvenience this has caused.
Thank you again for being a valued customer of PersonalizationMall.com. We are sorry that you did not receive your entire order in your initial shipment. All items do show shipped on the original order as well as the replacement order that was sent. We have...
issued a refund for the two missing items per your request. This was processed as a store credit because a Groupon was used for payment on the order. The store credit is available for immediate use and can be used in conjunction with any coupon or promotion available. We apologize for the delay and any inconvenience this situation may have caused.
We are sorry that one set of personalized coasters did not meet your expectations. A full review of the order has been conducted including a review of the images provided. We did advise the coasters could be sent back for a refund. Customer satisfaction...
is our top priority along with quality control. We have honored your request to be removed from all future mailings. PersonalizationMall.com is sorry for the delay in resolving this situation and for any inconvenience this has caused.
We are sorry for the delay on the order. We will be happy to accept the order back and issue a refund once it is received. We apologize for the delay and for any inconvenience caused by this situation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We are sorry that your mug arrived damaged. All orders are packaged to ensure they are delivered securely and as promised. A refund has been processed for the full price of the mug and we will adjust the balance of the shipping charges. Please allow 24-48...
hours for this transaction to post in the account. We also apologize for the delay and any inconvenience this situation has caused.
The store credit was issued as a courtesy to compensate for the mistake made during the ordering process. We are unable to issue any other type of refund for a situation like this.
Thank you again for your recent order with PersonalizationMall.com. We did a review of the order and found the reason the Y in family was left off was due to the character limit restriction. The personalization field for the name box states you can have 18 characters -...
your personalization had 19 with the Y left off when the order was submitted. Our Merchandising Dept. tests each item to accomodate as much personalization as possible. There is not a way for this to be corrected - we do apoligize. If you wish to select a different ornament, we will be happy to extend a 50% discount.
Thank you again for shopping with PersonalizationMall.com. We apologize that you received an incorrect order. However, your order confirmation you received will confirm we received the name entered as [redacted] We generate a preview and also ask you to check a box...
indicating all details of your order are correct during the ordering process. We realize errors will occur in our business which is why we extend a 50% discount to order the item again correctly. You can make these arrangements by contacting our Customer Relations Dept. toll-free at [redacted]0.
We are sorry that you are unhappy with our new Easter basket design. Our copy clearly indicates that the handle does not stand up on its own. Our Merchandising Department added that notation so customers were well informed prior to purchasing. The item...
can be returned for a refund minus all shipping fees.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We are sorry that we were initially unable to make the correction on the ornament. Customer was advised via email, the disclaimer always appears stating we can't change or cancel any orders once placed - even when using PayPal.
We are sorry that you received an item that was defective from PersonalizationMall.com. We had our Quality Control Department review the stocking image further and a replacement order has been issued. The new stocking will be shipped in 1-2 days. ...
We apologize for the delay and any inconvenience this situation has caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.However, I did want to clarify a point on the company's response. The company's first response was to state no replacement would be sent for the defective item. After additional calls on my part, the company said it would replace if I again paid for sipping, which was almost as much as the cost of the item. I had already paid appromimately $7 in shipping for a defective item. To again have to pay this amount for the company to replace it's defective item is not right. I note that the company did not refund shipping for the defective item. At no time did the company offer a refund as an alternative. Thank you for your assistance. The company should have stood by its products without you having to intervene.
Sincerely,
[redacted]
We are sorry that you were not satisfied with the necklace you recently received. This item is not personalized so we are able to accept it back for a refund back to the original form of payment. We do apologize for the miscommunication in prior email...
exchanges. We will notify you once the item has been received and your credit has been processed. We also apologize for any inconvenience this has caused.
Thank you again for shopping with PersonalizationMall.com. We did investigate your order and do see it was delayed for quality issues. We have issued the remaining refund for you. Please allow 24-48 hours for this transaction to appear in your...
account. We apologize for the delay and any inconvenience this has caused.
Thank you again for your recent order with PersonalizationMall.com. We did check on the order for you and see that [redacted] delivered the package on 12-22-16. You should be all set. Please feel free to contact our Customer Relations Department toll-free at...
[redacted] if you do require any firther assistance. We apologize for the delay and any inconvenience this has caused.
Thank you again for being a valued customer of PersonalizationMall.com. We are sorry that you did not receive your entire order in your initial shipment. All items do show shipped on the original order as well as the replacement order that was sent. We have...
issued a refund for the two missing items per your request. This was processed as a store credit because a Groupon was used for payment on the order. The store credit is available for immediate use and can be used in conjunction with any coupon or promotion available. We apologize for the delay and any inconvenience this situation may have caused.