Revdex.com: I would rather have received the ornament I ordered; however, I accept the refund.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11003310, and find that this resolution is satisfactory to me.
Sincerely,
Sarah [redacted]
We will not be honoring any type of additional refund on either order. We let our customer reorder the item at no additioanl charge once the store credit was issued for the item. We tell customers during the ordering proces to check their information because...
orders are not able to be changed or canceled once placed.
Complaint: [redacted]
I am rejecting this response because:I do not want to make another purchase from this company. Such a horrible experience !!
[redacted]
Complaint: [redacted]
I am rejecting this response because:The preview I had seen was legible, which I have stated several times. I also had nothing that was obvious at least, that told me to not use caps because of issues with legibility. Again, the item that came to me is damaged so to reorder it and have to pay for it again is not an appropriate response for a business to use.
Sincerely,
[redacted]
Initial Business Response /* (1000, 8, 2015/06/05) */
Contact Name and Title: Jean [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
We are sorry that our customer was not satisfied with her recent purchase from PersonalizationMall.com. Our customer was instructed...
that a store credit would be issued after the item was reviewed by our Quality Control Department. The return shipping was also included in the store credit.
Initial Consumer Rebuttal /* (3000, 10, 2015/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no reason why I am being issued a store credit. I am entitled to my money back in the format in which I paid.
Final Business Response /* (4000, 12, 2015/06/22) */
Contact Name and Title: Jean [redacted]
Contact Phone: [redacted]
Our return policy was explained. We are sorry but we do not issue refunds on items that were manufactured and delivered correctly.
We are sorry that your items did not meet your expectations. Quality Control is a top priority at PersonalizationMall.com. We reviewed the 1 photo we received and can confirm the item was manufactured correctly. We do not issue any refunds on items...
Complaint: [redacted]
I am rejecting this response because: I never communicated with [redacted] to make any change to the delivery. [redacted] has subsequently delivered other packages to the same address (purchased from a more reliable company) without incident. Personalization Mall is dishonest and unreliable. No resolution other than a full refund will be acceptable.
Sincerely,
[redacted]
Thank you for your recent order with PersonalizationMall.com. I am sorry that we were unable to cancel the extra items you added to the order. Our policy prior to checkout does advise that we are unable to change or cancel any orders once placed since they enter various...
production areas immediately. These items were also confirmed on your order confirmation and shown in the total column on our checkout page. Please send them back and we will issue the refund back to your original payment method. You will be notified via email once they are received and the refund has been processed.
Complaint: [redacted]
I am rejecting this response because:THE 3 PHOTOS THAT I SENT SHOW AN OBVIOUS PROBLEM WITH QUALITY CONTROL!!!! IT IS DAMAGED BECAUSE THEY PUT IT IN THE WRONG SPOT AND NOW THE MAGNET WILL NOT STICK. THE RUG HAD BLACK MARKS ALL OVER IT AND THE SIGN CAME PURPLE AND DOES NOT MATCH THE OTHER GREEN ITEMS!!!!
Sincerely,
[redacted]
We are sorry that you did not have a pleasant shopping experience with your last two orders. Our goal is to make things right and ensure customer satisfaction with every order we manufacture and ship. Courtesy store credits were given for both orders based on the...
cropping. Our Customer Relations Specialists were trying to make things right allowing the opportunity to order again - we are sorry that you feel you were mistreated. Your next store credit is available for immediate use and we apologize again for any inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me.
They have refunded the $4.00 for complaint #1[redacted] thank you.
Sincerely,
[redacted]
We are sorry that you were not satisfied with your engraved frames recently received. The frames received match the preview approved during the ordering process. They are all laser engraved and have been a top selling item for PeronalizationMall.com for many years...
based on the high level of customer satisfaction. Our return policy does state that we are unable to accept returns on personalized items.
We are happy to explain this process and walk the customer through PayPal checkout. We requested she contact us on 11-29 so we can walk her through and we have never heard back.
The magnet was reviewed by our Quality Assurance Dept. and the item was free of all defects, including rips. The item was processed and manufactured correctly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com: I would rather have received the ornament I ordered; however, I accept the refund.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11003310, and find that this resolution is satisfactory to me.
Sincerely,
Sarah [redacted]
We will not be honoring any type of additional refund on either order. We let our customer reorder the item at no additioanl charge once the store credit was issued for the item. We tell customers during the ordering proces to check their information because...
orders are not able to be changed or canceled once placed.
Customer was advised via email on July 7th at 4:05 pm that the return postage would be covered.
Complaint: [redacted]
I am rejecting this response because:I do not want to make another purchase from this company. Such a horrible experience !!
[redacted]
Complaint: [redacted]
I am rejecting this response because:The preview I had seen was legible, which I have stated several times. I also had nothing that was obvious at least, that told me to not use caps because of issues with legibility. Again, the item that came to me is damaged so to reorder it and have to pay for it again is not an appropriate response for a business to use.
Sincerely,
[redacted]
Initial Business Response /* (1000, 8, 2015/06/05) */
Contact Name and Title: Jean [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
We are sorry that our customer was not satisfied with her recent purchase from PersonalizationMall.com. Our customer was instructed...
that a store credit would be issued after the item was reviewed by our Quality Control Department. The return shipping was also included in the store credit.
Initial Consumer Rebuttal /* (3000, 10, 2015/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no reason why I am being issued a store credit. I am entitled to my money back in the format in which I paid.
Final Business Response /* (4000, 12, 2015/06/22) */
Contact Name and Title: Jean [redacted]
Contact Phone: [redacted]
Our return policy was explained. We are sorry but we do not issue refunds on items that were manufactured and delivered correctly.
We are sorry that your items did not meet your expectations. Quality Control is a top priority at PersonalizationMall.com. We reviewed the 1 photo we received and can confirm the item was manufactured correctly. We do not issue any refunds on items...
once they have been personalized.
Complaint: [redacted]
I am rejecting this response because: I never communicated with [redacted] to make any change to the delivery. [redacted] has subsequently delivered other packages to the same address (purchased from a more reliable company) without incident. Personalization Mall is dishonest and unreliable. No resolution other than a full refund will be acceptable.
Sincerely,
[redacted]
Thank you for your recent order with PersonalizationMall.com. I am sorry that we were unable to cancel the extra items you added to the order. Our policy prior to checkout does advise that we are unable to change or cancel any orders once placed since they enter various...
production areas immediately. These items were also confirmed on your order confirmation and shown in the total column on our checkout page. Please send them back and we will issue the refund back to your original payment method. You will be notified via email once they are received and the refund has been processed.
Complaint: [redacted]
I am rejecting this response because:THE 3 PHOTOS THAT I SENT SHOW AN OBVIOUS PROBLEM WITH QUALITY CONTROL!!!! IT IS DAMAGED BECAUSE THEY PUT IT IN THE WRONG SPOT AND NOW THE MAGNET WILL NOT STICK. THE RUG HAD BLACK MARKS ALL OVER IT AND THE SIGN CAME PURPLE AND DOES NOT MATCH THE OTHER GREEN ITEMS!!!!
Sincerely,
[redacted]
We are sorry that you did not have a pleasant shopping experience with your last two orders. Our goal is to make things right and ensure customer satisfaction with every order we manufacture and ship. Courtesy store credits were given for both orders based on the...
cropping. Our Customer Relations Specialists were trying to make things right allowing the opportunity to order again - we are sorry that you feel you were mistreated. Your next store credit is available for immediate use and we apologize again for any inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me.
They have refunded the $4.00 for complaint #1[redacted] thank you.
Sincerely,
[redacted]
We are sorry that you were not satisfied with your engraved frames recently received. The frames received match the preview approved during the ordering process. They are all laser engraved and have been a top selling item for PeronalizationMall.com for many years...
based on the high level of customer satisfaction. Our return policy does state that we are unable to accept returns on personalized items.
We are happy to explain this process and walk the customer through PayPal checkout. We requested she contact us on 11-29 so we can walk her through and we have never heard back.
Full name is [redacted]
We did contact the customer and arrangements were made to send a corrected item to her. The correct order was shipped on 9-16-16.
The magnet was reviewed by our Quality Assurance Dept. and the item was free of all defects, including rips. The item was processed and manufactured correctly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]