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Personalizationmall.com, LLC

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Reviews Personalizationmall.com, LLC

Personalizationmall.com, LLC Reviews (157)

This has been resolved and the customer received her refund

As our customer was previously informed, we do not honor price adjustments on items that are on daily deals. We will go ahead and proceed with the adjustment of $for the whistle. This will appear on her account within 24-hours. We
apoogize for any inconvenience this situation may have caused

Thank you again for shopping with PersonalizationMall.com. We are sorry that we did not meet your expectations on your personalized ornaments. We have reviewed the order and procesed a store credit which will allow you to order again. You will be given a full
preview so you are able to adjust the placement for the hole. The store credit is available for immediate use and never expires. We apologize for the delay and any inconvenience this has caused

Complaint: ***
I am rejecting this response because: I will accept the store credit, however I request the full amount I stated in this claim, which includes first order full amount (including the $Groupon), 30% price increase I had to pay in the second order and $express shippingIt is unfair for me to pay a price increase and express shipping for the same items I should have received in the first place, if first order arrives on time.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Two refunds were issued one on 9-and 9-7. The refunds totaled $which was over the 30%. Nothing further will be issued

We are extremely sorry that your recent order from PersonalizationMall.com did not meet your expectations. Orders go through a quality check process before they are packaged to leave our warehouse. The photo you provided has been reviewed in further detail and we have issued
a full refund back to your original payment method. Please allow 24-hours for this transaction to appear on the account. We apologize for the delay in resolving this issue and for any inconvenience this may have caused

We have conducted a review of the order notes and the package was returned due to an incorrect address being provided during the ordering process. A refund has been processed and will appear in your account in 24-hours

We will be happy to issue a refund once the basket is received back in our warehouse. The product was advertised correctly in the copyblock - clearly indicating all information pertaining to the handle. In addition, we have several images of the item showing the handle down. We will send an email notification once the refund has been issued

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We apologize that the order did not meet your expectations. We have issued a refund for the disputed amount - please allow hours for this to appear in your account. We are also sorry for any inconvenience this may have caused

Thank you again for shopping with PersonalizationMall.com. As you are aware, we issued a full refund for the purchase as the package did appear lost in transit on 12-19-16. We see that the delivery was finally made on 12-24-16. We are very
sorry for the delay in shipping and for any inconvenience this may have caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

We apologize that your gift order for Father's Day was not delivered as promised. A review of the tracking still reveals the package is stuck in transit. Our Customer Relations Department has been in contact with the customer and she opted for a replacement to be
sent

Complaint: ***
I am rejecting this response because: My order was never delivered by fathers day which this was guaranteed shippingThat's the whole reason why I pay for that shippingIts for it to arrive at that timeTo make this right I should receive my shipping back as well as a replacementNot to mention I also stated that since its late I need this to be shipped out as soon as possibleIt was listed as standard shipping which its a whole week to arrive as opposed to daysI don't think I'm asking very much to get my shipping back especially since that's what two employees had told me to begin with
Sincerely,
*** ***

We are sorry that the buyer made an error when personalizing his item. We have advised him several times via phone and e-mail that we need to adhere to our policies. He can order the item again with the correct dates and we will offer a 30% discount

Providing high quality personalized gifts has always been a top priority for our customers at PersonalizationMall.com. We have researched this issue further and have decided to replace the item at no additional cost. We are sorry that a defective item was received and
that we were not contacted soon after the gift was delivered. We also apologize for the delay in resolving this issue and for any inconvenience this has caused

We are very sorry for the confusion with the order. We always make the requested revisions when possible to keep all customers satisfied. A store credit was issued for the item on 11-4-and the customer has ordered the item again with the correct
personalization

thank you for understanding!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

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