"text-align: justify;">RE: *** *** ***, Complaint ID#***
Dear *** ***,
Dynamic Recovery Solutions, LLC (DRS) is a legitimate collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Customer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. I apologize for the behavior of the agents who handled this call. Further discipline action has been taken for the way the call was handled
Regarding the statute of limitations or time barred debts; these are still considered valid debtsThe statute of limitations simply is the time frame the original creditor can report a debt to an individual’s credit or take legal action against the consumer to retrieve the debtIn this case the original creditor has chosen a 3rd option, which is to sell the debt into collections to recoup their lossesThe below government website goes into further details on what it means for a debt to be time barred, and will corroborate the previous statements
Source: http://www.consumer.ftc.gov/articles/0117-time-barred-debts
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. There will be no request for judgment filedWe have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this accountAgain, we sincerely apologize for any inconvenience this may have caused
Sincerely,
*** ** ***
Quality Assurance Coordinator
Dynamic Recovery Solutions
***
***
Revdex.com Case #: ***
Customer experience is our TOP priority, and we are grateful that the consumer has brought this matter to our attention
Per company policy when a complaint of this nature is received, the account, and all contact information has been placed in a "cease & desist"
statusAlso, the account has been CLOSED in our office and returned to our client and no further contact from Dynamic Recovery Solutions regarding this matterIf the consumer has any further questions or concerns, we encourage them to contact our customer service department at *** or our toll free telephone number at ***
Revdex.com Case #: ***,
Good afternoon,
Dynamic Recovery Solutions did locate an account under the name of *** *** at the address on file, which was referred to our office on September for a *** *** card ending *** principal balance $Dynamic Recovery Solutions
has not contacted consumer since October when we sent validation notificationsWe have not received any monies from the consumer at any timeDynamic Recovery Solutions has no affiliation to a company named ***In fact, the consumer's account was sold on 1-14-to *** ***If you have any further questions or concerns, we encourage you to contact our customer service department at *** or our toll free telephone number at ***
*** ** ***
Revdex.com of
Upstate South Carolina (Greenville, SC)
North
Church Street, Suite C
Greenville, SC 29601-2164
Dear *** ** ***
We have read
*** *** complaint and reviewed the account that has been placed with us by
our clientDynamic Recovery Solutions acknowledges that *** *** is
disputing this account and requesting no further contact
A request
has been made to our client for removal of the trade line in question
Per company policy
when a complaint of this nature is received, we cease all activity on the
account in our office and the file is returned to our client
If *** *** has any further questions or concerns, we encourage her to contact our
Chief Compliance Officer *** *** at ***.
We do apologize for any inconvenience that *** *** may have
experienced
Regards,
*** ***
Compliance
Representative
Revdex.com Case #: *** Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clientsDynamic Recovery Solutions has been made aware of the consumer’s spouse had disputed accountThe consumer stated several times that he
believed that his spouse had actually opened this account, and several other accountsConsumer never reported any wrong doing against his spouse
Customer service is our TOP priority, and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulationsIt appears that the consumer was engaged in negotiations with our representatives on February I have personally monitored this call, and the consumer was not abused or harassed in anywayConsumer willingly paid off the account for the reduced negotiated amount provided by the representative
It also appears that the consumers spouse is constantly harassing this office by making inbound calls on February If the CONSUMER has any further questions or concerns, we encourage them to contact our customer service department at *** or our toll free telephone number at ***
Revdex.com Case #: ***
Good afternoon *** ***,
115%;">Customer service is our TOP priority, and our representatives are
trained to be professional and follow all guidelines required by federal and
state laws and regulationsIt is certainly not a practice of Dynamic Recovery Solutions to intentionally harass or abuse any consumerI personally monitored the calls and all representatives were more than professional. We acknowledge that you are disputing this account. Due to several business
exchanges, it is possible that a mistake could have been made by erroneously
contacting you, and we apologize for any inconvenience this
may have caused on your behalf. Per company policy when a complaint of
this nature is received, the account is placed in a "cease &
desist" statusAlso, your account has been CLOSED in our office, and no
further contact from Dynamic Recovery Solutions regarding this matterIf you
have any further questions or concerns, we encourage you to contact our
customer service department at *** or our toll free telephone number at ***
*** ** ***
Revdex.com of
Upstate South Carolina (Greenville, SC)
North
Church Street, Suite C
Greenville, SC 29601-2164
Dear *** ** ***
We have read
*** ***’s complaint and reviewed the account that has been placed with us
by our clientDynamic Recovery Solutions acknowledges that *** *** is
disputing this account and requesting no further contact except to receive by
mail the media documents that have been requested
A request
has been entered to have the trade lines removed from *** and ***
Dynamic Recovery Solutions does not report to ***
Per company policy when a complaint of this nature is
received, we cease all activity on the account in our office and the file is
returned to our client
If *** ***
has any further questions or concerns, we encourage her to contact our Compliance Manager at *** .
We do apologize for any inconvenience that *** *** may have
experienced
Regards,
*** ***
Compliance
Representative
RE: Revdex.com Case #: *** Good afternoon *** ***, Customer service is our top priority, and we appreciate your bringing this to our attentionOur representatives are trained to be professional and follow all guidelines required by federal and state laws and regulationsI personally reviewed
this call, and a coaching will be implemented as necessaryWe sincerely apologize that you did not have a great customer experienceIf you have any further questions or concerns, we encourage you to contact our customer service department at [email protected] or our toll free telephone number at ***
Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clientsDynamic Recovery Solutions does not engage in any fraudulent activity to misinform abuse or harass any consumerWe are
currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityDRS always want to acknowledge any concerns a consumer expresses regarding these type of matters
Due to several business exchanges, it is possible that a mistake could have been made by contacting the consumer at this pointFurther, as a result of the turnover of accounts in the collections industry, oftentimes there is inaccurate information for contact purposes
Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterWe are not positive what method of contact he has attempted to reach Dynamic Recovery SolutionsHowever, should the consumer desire to reach us in the future our hours of operation are: Monday-Thursday 8am till 9pm; Friday 8am till 6pm and Saturday from 8am- 1pmWe sincerely apologize for any inconvenience this may have caused for the consumerIf there are any further questions or concerns, we encourage the consumer to contact our customer service department at *** or our toll free telephone number at ***
*** **
***
RevDex.com of Upstate South Carolina (Greenville, SC)
North Church Street, Suite C
Greenville, SC 29601-
Dear
*** ** ***
We have read *** *** complaint and
reviewed the account that has been placed with us by our client. Dynamic Recovery Solutions (DRS) is a third
party collection agency that services accounts for our clientsWe are currently licensed
and bonded in all applicable states.
DRS acknowledges that *** *** is disputing the account and in compliance with the Fair Debt
Collection Practices Act (FDCPA) the account will no longer be serviced in our
office and is being returned to our
client
If *** *** has any
further questions or concerns, we encourage the consumer to contact our Chief Compliance
Officer *** *** at ***
We
sincerely apologize for any inconvenience that *** *** may have
experienced
Regards,
*** ***
March 3, 2014
*** ** ***
Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: *** *** *** ***
Dear *** ***
This debt is past the statute of limitations, therefore it would not appear on the consumer's creditDynamic Recovery Solutions, LLC (DRS) cannot speak for what the consumer's Lifelock plan covers, but it likely does not inform the consumer of debts that cannot be reported through their credit or that cannot be retrieved through litigation as they are ultimately not a threatAs stated DRS is a 3rd party debt collection agency, therefore the request files are not readily available and must be requested from our clientOur client services department has been informed of the consumer's complaint, and their request for information if such can be provided DRS will comply with sending it
Dynamic Recovery Solutions has gotten my phone number from some source that tells them that I am someone other than who I amI cannot get them to believe me when I have repeatedly told them of this error, that I am not the person that they are looking forThey have not taken my phone number off their information
March 26, 2014
*** ** ***Dispute Resolution Director
Revdex.com of Upstate
S.C
North Church Street
Greenville, SC 29601-2164
RE: *** ***
Dear *** ***
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
*** ***
Revdex.com Case #: ***
Dynamic Recovery Solutions is a
legitimate third party collection agency that collects on past due accounts for
our clients. Dynamic Recovery Solutions does not engage in any fraudulent
activity to
misinform abuse or harass any consumerWe are currently licensed
and bonded in all applicable states that require such licensing, and would
receive severe penalties and fines for such fraudulent activity. The
consumer did receive a one validation notice from Dynamic Recovery Solutions
regarding the alleged debt on February 2015, which is required to be sent
within a particular time frame according to the Fair Debt Collections Practices
Act Per company policy when a complaint of this nature is received, the
account is placed in a "cease & desist" status
Also, the account has been CLOSED in
our office due to the consumer disputing the account, and returned to our
clientThere will be no further contact from Dynamic Recovery Solutions
regarding this matter
By law and in compliance
with the Fair Debt Collection Practices Act (FDCPA) DRS MUST permanently cease
communications in relation to this accountThere will be no further contact
with the consumer from Dynamic Recovery Solutions
Our hours
of operation: Monday-Friday from 8:00am EST - 8:45pm EST, and Saturday from
8:00am EST-1:00pm ESTIf the consumer has any further questions or concerns,
we encourage them to contact our customer service department at *** or our toll free telephone number at ***
March 24, 2014">
*** ** ***
Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE:*** ***
Dear *** ***
Dynamic Recovery Solutions, LLC (DRS) is a 3rd party debt collection agency that collects on past due accounts for our clientsIn the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. If this is the case DRS does apologize for any undue stress our contact may have caused
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusWe have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account.
Sincerely,
RE: *** ***, Complaint ID#***
'serif'">Dear*** ***,
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contactThe consumer’s account and phone numbers have been marked as cease and desistIf they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusWe have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account
Sincerely,
*** ** ***
Compliance Administrator
Dynamic Recovery Solutions
***
***
*** ***
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear*** ***,
We have read Ms***’s complaint
and reviewed the account that has been placed with us by our client Dynamic Recovery Solutions (DRS) acknowledges
Ms*** disputes this debt. Per
company policy when a complaint of this nature is received we cease all
activity on the account in our office We
have requested documentation to verify the debt in question, should it be
available we will send it to Ms***.
After documentation is sent there will be no further contact from
Dynamic Recovery Solutions
In response to Ms***’s concern about her credit, we have not
reported to the credit bureaus nor will we report in the future DRS is a third party collection agency
licensed in all applicable states to collect on past due accounts for our
clients.
DRS always wants to acknowledge any concerns a consumer expresses
regarding these type of matters. If Ms*** has any further
questions or concerns, we encourage her to contact our Chief Compliance Officer
*** *** ***.com We do apologize for any inconvenience that Ms
*** may have experienced
Regards,
*** ***
Compliance Representative
*** ** ***
Revdex.com of Upstate South Carolina (Greenville,
SC)
North Church
Street, Suite C
size="3">Greenville, SC 29601-2164
Dear *** ** ***
We have read
*** ***’s complaint and reviewed the accounts that have been placed with
us by our clientsDynamic Recovery Solutions acknowledges that *** *** is
disputing this account and is requesting no further contact
Per company policy when a complaint of this nature is
received, we cease all activity on the accounts in our office and the file is
returned to our client
If *** *** has any further questions or concerns, we encourage him to contact
our Compliance Manager at ***. We do apologize for any inconvenience that *** *** may have experienced
Regards,
*** ***
Compliance
Representative
*** ***
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear*** ***,
We have received Ms***’s most recent response and it is our
understanding that she has not accepted our response as an adequate resolution;
however, Ms***’s response does not state what we have omitted from our last
response to the Revdex.com. As for clarity we
are bullet pointing the steps we have taken to resolve the complaint:
1.) DRS did not post Ms***’s payment, because DRS does not process
payments on disputed accounts
2.) DRS did not report and has not made any negative entries on Ms***’s credit
report
3.) DRS is returning the file to its owner as a disputed debt
If Ms*** has any further questions
or concerns, we encourage her to contact our Chief Compliance Officer *** *** ***.com
Regards,
*** ***
Compliance Representative
March 26,
*** ** ***Dispute Resolution Director
class="MsoNormal" "text-align: justify;">Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: *** ***
Dear *** ***
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been madeWe do apologize for contacting*** and any undue stress this may have caused.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status, and returned to our clientWith the information provided the Consumer was not found in our system please ask the Consumer to provide the number they were contacted on, their social, or the DRS account number.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
*** ***
"text-align: justify;">RE: *** *** ***, Complaint ID#***
Dear *** ***,
Dynamic Recovery Solutions, LLC (DRS) is a legitimate collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Customer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. I apologize for the behavior of the agents who handled this call. Further discipline action has been taken for the way the call was handled
Regarding the statute of limitations or time barred debts; these are still considered valid debtsThe statute of limitations simply is the time frame the original creditor can report a debt to an individual’s credit or take legal action against the consumer to retrieve the debtIn this case the original creditor has chosen a 3rd option, which is to sell the debt into collections to recoup their lossesThe below government website goes into further details on what it means for a debt to be time barred, and will corroborate the previous statements
Source: http://www.consumer.ftc.gov/articles/0117-time-barred-debts
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. There will be no request for judgment filedWe have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this accountAgain, we sincerely apologize for any inconvenience this may have caused
Sincerely,
*** ** ***
Quality Assurance Coordinator
Dynamic Recovery Solutions
***
***
Revdex.com Case #: ***
Customer experience is our TOP priority, and we are grateful that the consumer has brought this matter to our attention
Per company policy when a complaint of this nature is received, the account, and all contact information has been placed in a "cease & desist"
statusAlso, the account has been CLOSED in our office and returned to our client and no further contact from Dynamic Recovery Solutions regarding this matterIf the consumer has any further questions or concerns, we encourage them to contact our customer service department at *** or our toll free telephone number at ***
Revdex.com Case #: ***,
Good afternoon,
Dynamic Recovery Solutions did locate an account under the name of *** *** at the address on file, which was referred to our office on September for a *** *** card ending *** principal balance $Dynamic Recovery Solutions
has not contacted consumer since October when we sent validation notificationsWe have not received any monies from the consumer at any timeDynamic Recovery Solutions has no affiliation to a company named ***In fact, the consumer's account was sold on 1-14-to *** ***If you have any further questions or concerns, we encourage you to contact our customer service department at *** or our toll free telephone number at ***
*** ** ***
Revdex.com of
Upstate South Carolina (Greenville, SC)
North
Church Street, Suite C
Greenville, SC 29601-2164
Dear *** ** ***
We have read
*** *** complaint and reviewed the account that has been placed with us by
our clientDynamic Recovery Solutions acknowledges that *** *** is
disputing this account and requesting no further contact
A request
has been made to our client for removal of the trade line in question
Per company policy
when a complaint of this nature is received, we cease all activity on the
account in our office and the file is returned to our client
If *** *** has any further questions or concerns, we encourage her to contact our
Chief Compliance Officer *** *** at ***.
We do apologize for any inconvenience that *** *** may have
experienced
Regards,
*** ***
Compliance
Representative
Revdex.com Case #: *** Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clientsDynamic Recovery Solutions has been made aware of the consumer’s spouse had disputed accountThe consumer stated several times that he
believed that his spouse had actually opened this account, and several other accountsConsumer never reported any wrong doing against his spouse
Customer service is our TOP priority, and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulationsIt appears that the consumer was engaged in negotiations with our representatives on February I have personally monitored this call, and the consumer was not abused or harassed in anywayConsumer willingly paid off the account for the reduced negotiated amount provided by the representative
It also appears that the consumers spouse is constantly harassing this office by making inbound calls on February If the CONSUMER has any further questions or concerns, we encourage them to contact our customer service department at *** or our toll free telephone number at ***
Revdex.com Case #: ***
Good afternoon *** ***,
115%;">Customer service is our TOP priority, and our representatives are
trained to be professional and follow all guidelines required by federal and
state laws and regulationsIt is certainly not a practice of Dynamic Recovery Solutions to intentionally harass or abuse any consumerI personally monitored the calls and all representatives were more than professional. We acknowledge that you are disputing this account. Due to several business
exchanges, it is possible that a mistake could have been made by erroneously
contacting you, and we apologize for any inconvenience this
may have caused on your behalf. Per company policy when a complaint of
this nature is received, the account is placed in a "cease &
desist" statusAlso, your account has been CLOSED in our office, and no
further contact from Dynamic Recovery Solutions regarding this matterIf you
have any further questions or concerns, we encourage you to contact our
customer service department at *** or our toll free telephone number at ***
*** ** ***
Revdex.com of
Upstate South Carolina (Greenville, SC)
North
Church Street, Suite C
Greenville, SC 29601-2164
Dear *** ** ***
We have read
*** ***’s complaint and reviewed the account that has been placed with us
by our clientDynamic Recovery Solutions acknowledges that *** *** is
disputing this account and requesting no further contact except to receive by
mail the media documents that have been requested
A request
has been entered to have the trade lines removed from *** and ***
Dynamic Recovery Solutions does not report to ***
Per company policy when a complaint of this nature is
received, we cease all activity on the account in our office and the file is
returned to our client
If *** ***
has any further questions or concerns, we encourage her to contact our Compliance Manager at *** .
We do apologize for any inconvenience that *** *** may have
experienced
Regards,
*** ***
Compliance
Representative
RE: Revdex.com Case #: *** Good afternoon *** ***, Customer service is our top priority, and we appreciate your bringing this to our attentionOur representatives are trained to be professional and follow all guidelines required by federal and state laws and regulationsI personally reviewed
this call, and a coaching will be implemented as necessaryWe sincerely apologize that you did not have a great customer experienceIf you have any further questions or concerns, we encourage you to contact our customer service department at [email protected] or our toll free telephone number at ***
Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clientsDynamic Recovery Solutions does not engage in any fraudulent activity to misinform abuse or harass any consumerWe are
currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityDRS always want to acknowledge any concerns a consumer expresses regarding these type of matters
Due to several business exchanges, it is possible that a mistake could have been made by contacting the consumer at this pointFurther, as a result of the turnover of accounts in the collections industry, oftentimes there is inaccurate information for contact purposes
Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterWe are not positive what method of contact he has attempted to reach Dynamic Recovery SolutionsHowever, should the consumer desire to reach us in the future our hours of operation are: Monday-Thursday 8am till 9pm; Friday 8am till 6pm and Saturday from 8am- 1pmWe sincerely apologize for any inconvenience this may have caused for the consumerIf there are any further questions or concerns, we encourage the consumer to contact our customer service department at *** or our toll free telephone number at ***
*** **
***
RevDex.com of Upstate South Carolina (Greenville, SC)
North Church Street, Suite C
Greenville, SC 29601-
Dear
*** ** ***
We have read *** *** complaint and
reviewed the account that has been placed with us by our client. Dynamic Recovery Solutions (DRS) is a third
party collection agency that services accounts for our clientsWe are currently licensed
and bonded in all applicable states.
DRS acknowledges that *** *** is disputing the account and in compliance with the Fair Debt
Collection Practices Act (FDCPA) the account will no longer be serviced in our
office and is being returned to our
client
If *** *** has any
further questions or concerns, we encourage the consumer to contact our Chief Compliance
Officer *** *** at ***
We
sincerely apologize for any inconvenience that *** *** may have
experienced
Regards,
*** ***
March 3, 2014
*** ** ***
Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: *** *** *** ***
Dear *** ***
This debt is past the statute of limitations, therefore it would not appear on the consumer's creditDynamic Recovery Solutions, LLC (DRS) cannot speak for what the consumer's Lifelock plan covers, but it likely does not inform the consumer of debts that cannot be reported through their credit or that cannot be retrieved through litigation as they are ultimately not a threatAs stated DRS is a 3rd party debt collection agency, therefore the request files are not readily available and must be requested from our clientOur client services department has been informed of the consumer's complaint, and their request for information if such can be provided DRS will comply with sending it
Dynamic Recovery Solutions has gotten my phone number from some source that tells them that I am someone other than who I amI cannot get them to believe me when I have repeatedly told them of this error, that I am not the person that they are looking forThey have not taken my phone number off their information
March 26, 2014
*** ** ***Dispute Resolution Director
Revdex.com of Upstate
S.C
North Church Street
Greenville, SC 29601-2164
RE: *** ***
Dear *** ***
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
*** ***
Revdex.com Case #: ***
Dynamic Recovery Solutions is a
legitimate third party collection agency that collects on past due accounts for
our clients. Dynamic Recovery Solutions does not engage in any fraudulent
activity to
misinform abuse or harass any consumerWe are currently licensed
and bonded in all applicable states that require such licensing, and would
receive severe penalties and fines for such fraudulent activity. The
consumer did receive a one validation notice from Dynamic Recovery Solutions
regarding the alleged debt on February 2015, which is required to be sent
within a particular time frame according to the Fair Debt Collections Practices
Act Per company policy when a complaint of this nature is received, the
account is placed in a "cease & desist" status
Also, the account has been CLOSED in
our office due to the consumer disputing the account, and returned to our
clientThere will be no further contact from Dynamic Recovery Solutions
regarding this matter
By law and in compliance
with the Fair Debt Collection Practices Act (FDCPA) DRS MUST permanently cease
communications in relation to this accountThere will be no further contact
with the consumer from Dynamic Recovery Solutions
Our hours
of operation: Monday-Friday from 8:00am EST - 8:45pm EST, and Saturday from
8:00am EST-1:00pm ESTIf the consumer has any further questions or concerns,
we encourage them to contact our customer service department at *** or our toll free telephone number at ***
March 24, 2014">
*** ** ***
Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE:*** ***
Dear *** ***
Dynamic Recovery Solutions, LLC (DRS) is a 3rd party debt collection agency that collects on past due accounts for our clientsIn the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. If this is the case DRS does apologize for any undue stress our contact may have caused
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusWe have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account.
Sincerely,
RE: *** ***, Complaint ID#***
'serif'">Dear*** ***,
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contactThe consumer’s account and phone numbers have been marked as cease and desistIf they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusWe have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account
Sincerely,
*** ** ***
Compliance Administrator
Dynamic Recovery Solutions
***
***
*** ***
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear*** ***,
We have read Ms***’s complaint
and reviewed the account that has been placed with us by our client Dynamic Recovery Solutions (DRS) acknowledges
Ms*** disputes this debt. Per
company policy when a complaint of this nature is received we cease all
activity on the account in our office We
have requested documentation to verify the debt in question, should it be
available we will send it to Ms***.
After documentation is sent there will be no further contact from
Dynamic Recovery Solutions
In response to Ms***’s concern about her credit, we have not
reported to the credit bureaus nor will we report in the future DRS is a third party collection agency
licensed in all applicable states to collect on past due accounts for our
clients.
DRS always wants to acknowledge any concerns a consumer expresses
regarding these type of matters. If Ms*** has any further
questions or concerns, we encourage her to contact our Chief Compliance Officer
*** *** ***.com We do apologize for any inconvenience that Ms
*** may have experienced
Regards,
*** ***
Compliance Representative
*** ** ***
Revdex.com of Upstate South Carolina (Greenville,
SC)
North Church
Street, Suite C
size="3">Greenville, SC 29601-2164
Dear *** ** ***
We have read
*** ***’s complaint and reviewed the accounts that have been placed with
us by our clientsDynamic Recovery Solutions acknowledges that *** *** is
disputing this account and is requesting no further contact
Per company policy when a complaint of this nature is
received, we cease all activity on the accounts in our office and the file is
returned to our client
If *** *** has any further questions or concerns, we encourage him to contact
our Compliance Manager at ***. We do apologize for any inconvenience that *** *** may have experienced
Regards,
*** ***
Compliance
Representative
*** ***
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear*** ***,
We have received Ms***’s most recent response and it is our
understanding that she has not accepted our response as an adequate resolution;
however, Ms***’s response does not state what we have omitted from our last
response to the Revdex.com. As for clarity we
are bullet pointing the steps we have taken to resolve the complaint:
1.) DRS did not post Ms***’s payment, because DRS does not process
payments on disputed accounts
2.) DRS did not report and has not made any negative entries on Ms***’s credit
report
3.) DRS is returning the file to its owner as a disputed debt
If Ms*** has any further questions
or concerns, we encourage her to contact our Chief Compliance Officer *** *** ***.com
Regards,
*** ***
Compliance Representative
March 26,
*** ** ***Dispute Resolution Director
class="MsoNormal" "text-align: justify;">Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: *** ***
Dear *** ***
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been madeWe do apologize for contacting*** and any undue stress this may have caused.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status, and returned to our clientWith the information provided the Consumer was not found in our system please ask the Consumer to provide the number they were contacted on, their social, or the DRS account number.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
*** ***