Phillips Trenching & Well Drilling

PNC Bank, N.A. responded to [redacted] on May 9, 2017 and considers this matter addressed.

PNC Bank, N.A. responded to Ms. [redacted] in writing on December 28, 2015,
and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on December 12, 2016, and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on 11-7-17, and considers this matter addressed

Problem: This is my 2nd complaint. The 1st one was never resolved .For 7 months it PNC Mortgage refuse e my mortgage payments. I constantly called atleast once a month to see if My modifications...

processed they would still say they are working on it . I did not sign my last document with my modification documents until late September early October. Each time I spoke with someone they told me that I didn't owe that amount they were saying and their will be matainence done on my account. On several occasions I have contacted people. I now have sale date for April 3. They want mepay all the back money includ9ng attny fees for there mistake. There audtior messed up the numbers on the final modification they took my 1st payment in December and then stopped say9ng that the couldn't because the numbers were wrong. Now because it took them.u til October to get all the documents corrected they want to hit me with a bill of almost 130000, Because now I am be requested to the reinstatement of the loan they wrote up incorrectly and atrorney fees. I was told that I had an advocate nothing came with that. I have been told many things and my son is hanocapp I am making the home handicap accessible for him... to now not have a home on something that PNC messed up on! I make good money to pay my mortgage for 2017. But can not afford all the attorney fees too, nor do I feel it's fair to ask me to pay that when it was there mistake. I have made several complaints. And everytime someone states they will call me back have not received a call back. The one call 8ndid rec8ve back I call her 10 mins later (MS. HERNANDEZ) ABOUT 3 WEEKS AGO AND HAVE CALLED AND LEFT MESSGARS AND STILL HAVE NOT RECIEVED A CALL BACK YET. EMAILS WERE SENT TO HER SUPERVISOR AND HER SUPERVISOR SUPERVISOR... STILL NOTHING 3 WEEKS LATER. UNACCEPTABLEPay the 7200.00 and all legal fees and late fees dropped as it is not my fault that continue customer service rep and loss mitigation reps told me the wrong information consistently. I would like to pay my 1 year of rent for 2016 along with 3 month for 2018 by April 1. But I should not be responsble for any attorney fees or late fees. So I can have my mortgage and home back. I would a letter regarding my delinquency as my payments were refused month after month.

PNC Bank, N.A. responded to Mr. [redacted] on April 21, 2016 and considers this matter addressed.Melissa G[redacted]Executive Client Relations

PNC Bank, N.A. responded to [redacted] on 01.06.15, and considers this matter addressed.

August 21, 2015PNC Bank, N.A. responded to Mr [redacted] on August 21, 2015, and considers this matter addressed.[redacted]

PNC Bank, N.A. responded to [redacted] on June 1, 2017, and considers this matter addressed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The amount is 500.00. Reason for refund is I went over everything that happened first time trying to refi. Was told that it would not be a problem this time. Therefore went ahead and paid for appraisal ,refi denied again for same reason as first time. Was told wouldn't be problem again and was I...

shouldn't be out .

PNC Bank, N.A. responded to Ms. [redacted] on December 1, 2015, and considers this matter
addressed.

Please close out this complaint and mark as resolved.

PNC Bank, N.A. responded to Ms. [redacted] on February 21, 2017, and considers this matter addressed

PNC Bank, N.A. responded to [redacted] on July 7, 2017, and considers this matter addressed.

On Tue, Jan 17, 2017 at 11:48 AM, [redacted]> wrote:Good Morning [redacted] Please update Ms. [redacted]’s case to reflect the following: PNC Bank, N.A. responded to Ms. [redacted] in writing on January 17, 2017, and considers this matter addressed. Thank...

you,Ann Ann [redacted]Assistant Vice President Client Relations ManagerExecutive Client Relations

PNC bank charges overdraft fees in a way that is very underhanded and leaves the customer with no opportunity to make payments to their accounts in order to avoid the fees. I log online to my account quite often and find PNC does not post certain charges until late at night, at times 11:59pm, so...

that fees can be incurred the next day. This past week, a fee was added to my account for an overdraft that occurred a week ago, and inserted into the online page just this week, but inserted in it's slot 1 week ago "manipulating" the online daily reports (The problem was that this was inserted 5 days later)...so that any purchases made after the fees were assessed would incur "MORE" fees. There is no way the customer would know this in advance of making any purchases. The online staff just looks at what the online page shows and are unable to offer any solutions except to keep a written account handy, and do not trust what you see online...that's crazy! It's unbelievable how many fees this company is charging their customers! Before you join this bank, go online and see the complaints against them...it's the same over and over again...each overdraft is $36!!!, but they will post things at close to midnight so you have no chance of fixing the overdraft until the next day which is too late! They also (Other banks do this too) rearrange the purchases so that the biggest always shows up first, so that in the end, 2 visits to the dollar tree can cost you $36 each. This practice is just taking advantage of people and something needs to be done. This bank is making a killing on it's customers with no remorse. The bank operators are instructed to say, "there's nothing they can do, it's all done electronically"...so why have them then? I've lost hundreds this year, thousands in the past...I'm done with PNC. Someone needs to consider a class action lawsuit against this company!