Pier 1 Imports

I ordered a table from Pier 1 on 5/7/2020, prior to their declaring their out-of-business status. I have not received the table, and the order says "completed" and ready to ship but the tracking number indicates the table has not even reached the shipper. have been unable to reach them through either chat or phone due to issues they are having. Their outside stated date for delivery it two weeks. It has now been 26 business days.

I placed online order *** for candles and a basket on May 9, 2020. Pier 1 divided the order into two shipments. The candles were delivered and I am keeping those. The basket (Item: *** arrived last week and is not as pictured on the Pier1 website. I wish to return this, per Pier1's policy. Today is June 11th. I have attempted to contact Pier 1 numerous times to secure a return address label, per their site’s instructions. Their online chat includes a wait time of approximately 15 minutes before dropping and “canceling” the request to speak with a customer service representative. All available telephone numbers include a recorded message indicating the “telephone number is busy” that ultimately ends in a dropped call. No Pier 1 stores in my area are open to accept my return. I have been very patient with this process and have run out of options to have the matter resolved through their (unresponsive) customer service channels prior to their July 2 deadline. Please have the company provide me with a mailing label so I may return this $40 basket (Item: ***). Thank you.

I ordered a set of dining room chairs on May 17th and have not been able to reach customer service via phone or chat. Tried multiple times calling, sitting on hold for over an hour and then disconnected. Waited in online chats to only be told there are no agents available. I really need to speak to someone....1. Will this order actually be processed? 2. In the amount of time it has taken, my credit card has been compromised and I need to supply you with a new number. It is frustrating to me that I have not been able to speak to anyone.

I have tried multiple times and in different ways to contact Pier 1 about a coffee table I purchased that I found to be quite damaged when I opened it upon delivery from UPS on Thursday, April 9, 2020. The item is Idy Gray Mother-of-Pearl Coffee Table, Item *** at $349.99, Order # *** which included two smaller tables that arrived intact for a total order price of $449.38. Due to Covid-19, there has been no response at (***) ***-*** other than a recording about reduced staff and hold times to reach an associate to be quite significant and well over an hour, in fact I just called it now and the recording said the wait time on hold could be greater than three hours. All of the Pier 1 stores within driving distance from Omaha, NE have closed, so I cannot take the item back to a store. I love the looks of this 3-piece set, but I do not deserve to have a piece that is so badly damaged. It is missing a few pieces of the mother-of-pearl on the top on one side, and then on the bottom of the circle there is a fist size pushed-in gash. I sent an email on April 9th, but maybe I did not have the correct email address. It stated the following: "My order just arrived but the main piece is damaged. I love the look but would appreciate a coffee table that is intact and not missing chunks on the edge. It's going to be cumbersome to package back up and send back. What can be done about this? I can send pics if needed." The box was in poor shape before I opened it. I saved the box in case I have to send the item back, but it was badly bashed up with not significant internal packing to protect the coffee table, and I don't even know if I will be able to use the same box to ship it back. Also I have concerns that the Pier 1 policy for exchange or return is within 60 days from the purchase date. It does not seem fair at all that this wold apply to my case, because I have not been able to reach anyone to provide assistance in how to do the return. Plus the business in the process of going out of business.

On May 4, I did an online purchase at www.pier1.com website. I received from my order an incorrect item with a retail value of $24.95. My order was a wicker basket with a retail value of $79.95 and after a promotion code, I was charged $64.16 to my credit card. I visited 2 local stores and my exchange was denied because of the liquidation and also because they can't do any adjustments. I asked for District manager information and their local management informed me all the DM were fired. I tried several times to call customer service and the lines are busy or dropped the calls. I tried to chat and after hours to be waiting for my time, no agent is available to chat. I emailed with no response and I sent messages using social media with no responses either. I was charged for an item I never receive and I want to return the $24.95 product and receive a total refund of $64.16.

Pier1 has deactivated my Gift Card. Pier 1 is not answering any phone calls. They have stolen my money. I would li,e to have my a Gift Card activated so I may spend it.

Online purchase of a hanging papas chair, required to make three choices to make up the complete chair (cushion, chair seat, hanging frame). Non negotiable delivery service was added, implying the delivery persons would arrive with the three parts and assemble them where I wanted the chair to be. Delivery person brought only the cushion and, unable to adequately speak with or understand me (English was not his first language), the manifest showed he only had that part to deliver. On the company website, my tracking info implies I received the entire set. Attempts to contact the company have failed to date: emails I sent have yet to be answered; online chat lets me wait for an available representative and notes where I am in the waiting queue, but claims nobody is available when it's my turn; the automated phone system will direct me to the section dealing with existing orders, then hangs up after stating "all representatives are busy, please call back later."

Placed an order online a few weeks ago for about 12 items. While shipping says the entire order was included, only 5 of the 12 items arrived. I have tried contacting their customer service via phone, live chat, email and social media. Phone: rings to a message that says their customer service is closed, even though it’s well within their posted business hours.
Live Chat: after probably 10 different attempts and hours of waiting in queue, I am either disconnected or there is no agent to assist me.
Email: they just don’t replay.
Social media: again, no reply.

I would like a refund for the missing items, or the missing items, but there is literally no way to get ahold of them! Unfortunately, this seems like a VERY common issue.

On 1/10/19 I called PierONE to make a purchase. The amount I paid was $213.24. I looked at my visa statement and found out that an employee used my credit card again for $213.24. The employee committed fraud on my visa credit card. I did not make the second purchase and it’s the exact amount of my first?! I called my bank and they said anything over three months I need to call Pier One but everyone I talked to made excuses not to give me my money back! I called all numbers to no avail. I desperately need your help because I am handicapped and an employee at Pier One committed fraud. I need my money back to pay medical bills ASAP. Please please please help me.

I placed an order for pillows and a rug at the beginning of May, I knew the shipping was delayed due to covid-19 when the item was finally delivered, June 3rd, I only received my pillows no rug. And the package was marked delivered by ups. Upon trying to contact pier one for several days via their online chat, which every time it said it was my turn to chat with an agent, I was disconnected, also via the several phone numbers I could find on their website and online, every number says it's busy and hangs up on you. There is no way to talk to anyone regarding my order. I tried to lodge a complaint with ups but it said my complaint wasn't able to be placed.

I placed and online order on May 2, 2020. Pier 1 divided the order into two shipments. The smaller was delivered on May 21st. The second, and much larger portion of the order, still has not been received. Today is June 8th. I have attempted to contact Pier 1 numerous times per their site’s instructions. Their online chat includes a wait time of approximately 15 minutes before dropping and “canceling” the request to speak with a customer service representative. All available telephone numbers include a recorded message indicating the “telephone number is busy” that ultimately ends in a dropped call. No Pier 1 store in our area are open to potentially assist with the undelivered merchandise. Per UPS, the outstanding order became damaged while in transit and was returned to Pier 1 on May 19th. Tracking of the order via Pier 1’s website continues to indicate the order is “in transit to sender”. I have been very patient with this process and have run out of options to have the matter resolved.

I placed an order for approximately $179 worth of merchandise on May 16 I have been trying to contact customer service via phone email and text no one answers and text is not working. The order number is ***. The voicemail says the line is busy and hangs up, text results in automated reply saying it’s not working and no response to repeated emails. Can you help?

Three items were ordered as a gift by a family member on 5/23 and “white glove delivery” was mandatory at $169. On 6/1, the white glove delivery dropped off a cushion in a small box. We did not receive the chair or stand. I have tried reaching them to inquire about the whereabouts of the other items every day and have been on hold over an hour each time and get disconnected. The chat keeps me waiting until I am the “2nd in the que” and then disconnects. No response to email or text either.

I placed an online order with Pier 1 for outdoor furniture on May 17, 2020. I have since received one of the six items from my original order. The company provides no information pertaining to the remaining pieces, and if they will ever ship. I am apparently stuck with one piece of furniture that does not match anything. Despite repeated attempts to call, email and text, the company does not respond, and provides no avenue for inquiry or cancellation. As a consumer that entered into a good faith transaction, I am left with no recourse, while the merchant apparently has the ability to continue to charge my credit card when and if it chooses to send a portion of my order.

First of all I placed order *** on 4/6, An hour after placing the order I wanted to cancel it. there was no option online and when I called I could not get a hold of anyone, same for the following day, so the mercchandise was shipped and I paid $55.00 to have it shipped back, because again I could not get a hold of anyone to process the refund by phone or online. They state that their wait times on chat and phoneare much longer, because of Covid19, but there is no one on chat or picking up the phones...it quickly disconnects. I have looked on my account several times to see if I have been credited for the merchandise, to no avial. Check for yourself, go on chat or call ***-***-***. No way to run a business, perhaps the reason they are going out.

My complaint is both a Delivery Issue and a Customer Service Issue. I placed an online order with Pier One through pier1.com on May 17, 2020, order number ***. I ordered three items. I then received a shipping confirmation email on May 19, 2020, and was charged for all three items. When the delivery arrived on May 23, 2020, only one of the three items was in the box I received. The box also contained no receipt or packing slip. I still have not received the two missing items, which were two Beaded Aqua Round Placements (Item ***), for which I paid $19.95 each.
I have attempted to contact the Pier One customer relations department over a dozen times since then, using both of the phone numbers listed on their website: (***) ***-*** and (***) ***-***. Each of my calls have been placed during their rather limited business hours, as posted on the Pier One website, which are 8am - 6pm CDT on Monday through Friday. Every time I have called, I get one of two outcomes: There is either a busy signal with no answer whatsoever, or I get through the prerecorded self-service prompts, only to hear a message that the number is currently busy and then it simply disconnects! Additionally, there is no ability to open an online chat or email customer relations.
Pier One has effectively made itself wholly unavailable to receive customer inquiries, provide customer support, or do the right thing in general. I understand that the company has filed for bankruptcy, but it should nonetheless have a basic customer support operation in place while it winds down. And it goes without saying that Pier One should deliver, in its entirety, the customer's order as placed. Pier One is taking consumers' money, but not delivering the products paid for, and then leaving customers will no avenue for a remedy! I am extremely frustrated and disappointed in this entirely atrocious and unacceptable practice by Pier One.

On May 20, 2020 I placed an order with Pier 1 Imports On May 20, 2020 I placed an order with Pier 1 Imports (I cannot enter the order number because the Revdex.com system thinks it's a social security number). On May 26, 2020, I received email notification from UPS that they were returning the package to sender (I cannot enter the tracking number because the Revdex.com system thinks it's a social security number). See below in brackets the message from UPS stating the following:

[Thank you for your reply. I'm very sorry your concern has not been properly addressed. Your package was in fact returned to the sender without any further notice due to an undisclosed service disruption. When these scenarios occur, packages are to be returned to the sender immediately and the sender is provided a full report on the cause of the action taken. In this case, I encourage you to contact the sender/vendor directly to review options if available to obtain your item. If you have any other concerns, feel free to contact us. Have a nice weekend. Billy, UPS Customer Care Representative]

Pier 1 Imports has not tried to contact me and I have tried every means available (text, chat, phone call to customer service) located from their website under "Contact Us/Help Center" with no success. There chat system has a 60 min wait time, phones have a 4 hour wait time and their text services bounces back that they "aren't receiving incoming texts". I would like a refund of $41.04 added back to my credit card.

I purchased an item online prior to the announcement of store closing. I have been attempting to reach Pie 1 for weeks to receive a return shipping label, and have been unsuccessful. They list a text number, but that doesn’t work either.

Order

On 3/7 I purchased a table at Pier One for $466.80 in the *** PA store location. Prior to pickup, COVID-19 shut down all stores. Eventually, I tired of waiting and had emailed customer service several times. Vicki, a customer service agent assisted me with the cancellation of the in store order for a 60" table and helped me place an order for a 76" table, since the 60" was no longer available for delivery. This all took place on 5/20/2020. My 76" table has since been delivered, however, my money for the original table still has not been refunded. Customer service is not reachable via phone or chat and hasn't been since Pier 1 announced they were going out of business. I sent an email yesterday to the customer service agent I had been speaking with and have not received a response. I feel like this is a very frustrating situation for customers to not be able to reach a company at all.

I placed an order online on 5/9/20 order number ***. I paid for this with a $30 Pier1 Rewards Certificate and the balance of $67.37 was charged to my Pier1 credit card. I received an email stating my order was being processed and the UPS tracking number is ***. When I first received this information I was told to expect delivery by May 21st. Now when I try to track this shipment I receive a message that says "When the shipment arrives at our facility the delivery date will be available." Like all of the other complaints when I attempt to call Pier1 Customer Service I receive a message that says "the phone number you are trying to reach is currently busy. Please try again later. Good bye". When I try to chat I wait in queue for over 45 mins only to be told when my number comes to the top "Sorry no agents are available to help you at this time". I feel I have been scammed. I want to know why Pier 1 never shipped my order as promised. I want this order canceled and a full credit refunded. I feel ripped off because I had a very valuable $30 certificate that was earned and redeemed before the final bankruptcy announcement was made. Please help Revdex.com! Kind regards.