Pier 1 Imports

I placed an order in store in Salem, NH on 3/11/2020 before any COVID-19 shut down occurred. An associate from the store called me just prior to the store closing to say my table I ordered would be in shortly. The store then closed. Then when the company announced they would be permanently closing I have been making daily attempts to reach the store who has not reopened. I have spoken to an associate in another store who cannot help me as I did not place my order with them and who maintains I have to speak with someone in Salem but that their store isn’t opened yet because they cannot find staff to work. I have tried chatting with with an agent as their website instructs and after going through the queue of hundreds of people in line when it ticks down to my turn it comes up with a response that there are currently no agents available to assist me. There’s an SMS text option online as well but when texted it stated that text is not currently available. When calling the phone number for corporate the first few times the hold time was over 4 hours to reach a representative. Now it either rings as busy or when you dial in all of the options result in a response saying the office is closed even though the recording states these are their business hours. I’m fairly certain that my table is being held in the stock room of the Salem store. I either want to be able to pick it up, have it delivered or I want a refund. I paid with mostly gift cards so being refunded back in another form is necessary. At this juncture I simply need someone to speak with.

I placed an order with Pier 1. It consisted of 8 dinner plates, 8 dinner bowls, and 8 salad plates. The total came out to $157.78. However, on Thursday, May 28, 2020 it said my package was delivered. When I opened my package it only had 8 dinner plates. I was missing the other items. I tried calling both numbers listed on the Pier 1 website as well as join the chat room for 40 minutes before I was kicked out and told to try again later. When I check my order number it says it is complete and it has been delivered. My bank account was charged the total amount even though I have not received the 8 salad plates and the 8 dinner bowls. When I checked the Pier 1 Facebook page, there are tons of people have the same issue.

I ordered cushions totals 442 on 05092020 - at the time of the order the out of business announcement had not been made. The order was supposed to be shipped and delivered within 10 days - The announcement was made soon after and my order has been in Processing mode for almost a month. The chat gives a long hold and then disconnects me. I tried calling same thing press to speak with a representative and then hangs up. I tried emailing no response. I ordered this on the pier one cc I applied for at the time of order it has not been charged but I have no idea if it will eventually I can't speak to anyone to find out if it will be shipped cancelled etc. thanks

I ordered a chair from them. I have been trying to call, email, message, chat with them since I placed the order and cannot reach anyone. Phone calls are terminated and I’ve waited in Chat for over 1/2 hour, then terminated.

I ordered a table lamp from Pier 1 on April 12th. The lamp arrived April 24th in a dilapidated cardboard box, which was clearly not made for shipping. The lamp itself is in good condition, but the lampshade was not. It has so many creases and dents as well as a rather large hole rendering the whole lamp useless. I took pictures and immediately tried to contact Pier 1 customer service. Their phone line was not working properly, and I was always disconnected once reaching the menu option. Next, I attempted to reach them through the "chat" but after waiting through the 200-300 in the queue before me, it would drop me once I reached the front of the line. I went through this several times. I have had absolutely no contact with Pier 1 and have not been able to use my lamp at all.

I was charged $169 extra for white glove treatment to set up a table I bought but due to Covid-19 it couldn’t be set up and just delivered in garage. Shouldn’t have been charged $169 in the first place. I can't get through with chat or the phone. They need to refund this charge on my order ASAP! #w***.

I've purchased an item from Pier 1 over two weeks ago, I have not received it as of yet. I've called Pier 1 several times just to be hung up on, I tried using their live chat just to be disconnected after waiting for a live rep for over 45 minutes. In the same time frame I have purchased another item from another company and received that item within a week. I need a refund from Pier 1 but I cannot reach anyone to request it. I feel Pier 1 has taken advantage of me, please help.
***, GA

Order # ***...ordered a mirror spent over $100.00. It came broken in pieces. I have tried to call at least 50 times disconnected. Live chat not working. Voice mail due to covid...this is not due to covid...they are closing and I want to return this item...I am close to the 45 days and no one from Pier 1 is answering calls at all!

I placed an order with Pier One on 05/09/20 and was charged $169.00 for the “white glove delivery” service that was supposed to include unpacking, setup and box packaging removal- which none were received - a third party company delivered my packages with no “white glove service” provided. Now Pier One is going out of business and making it impossible to contact customer service to request a refund.

I have reached out to Pier 1 several times and can not get through to anyone. I have tried live chat (3 times for over an hour and then hung up on), phone, email and facebook. I was promised my dining room chairs last week and they have not been delivered. I have an event I purchased these for thinking I would have them in time...now not on time and no way to contact anyone. I feel it is very unprofessional to treat lifelong customers like this. I am very concerned that they have just taken my money and are running with it since they have filed bankrupcy. I just want my chairs delivered intact! Please help.

I ordered 16 chairs in early May and only 14 were delivered and 1 was broken. 2 of the chairs were still showing that they were going to be shipped but on 5/29 the tracking shows as undeliverable due to voided info. I have been trying to get in touch with customer service every day for over 2 weeks and the phone lines disconnect you and when I try to chat online I wait in the cue for about 20 minutes and right when I am next in the cue it says no agent available try again. I’ve called stores, tried on Facebook and it’s impossible to get in touch with an agent. I’d really like to get a replacement for the broken chair and find out why 2 of the outdoor chairs were never shipped but I have been charged for everything.

On December 4, 2019, I placed an order online using my credit card. The item was set up for instore pickup at Store #1408, Rochester Hills, MI. I was unable to pick up the item within the time allotted, and ultimately changed my mind. Policy for in-store pickups states that if the item is not picked up within the allotted time, the order will be cancelled and refunded in the original form of tender. On January 6, 2020, I received an email confirming that the order was cancelled and refund issued. I kept checking my bank activity and never saw the refund. I later noticed that the refund email confirmation says "merchandise card." I called customer service and they said that the local store would've had to process the refund, but internal systems do not share my credit card information in order to process the refund. How can the policy state that the refund is issued in the manner of tender, if they store issuing the refund doesn't have that information?! When I called the store directly, they said I would have to speak with the manager, but the manager never called me back. I intended to go into the store and deal with it, and then this whole COVID situation happened and we are on lockdown. Now, no one answers the phone at the local number, and I can't get through to the business customer service number. I would like someone to contact me regarding the refund that I am owed.

I bought 8 chairs and 5 are badly damaged and 2 are even cracked. I have tried to contact Pier 1 and after sending all the pictures requested I am still waiting for resolution

I bought an ottoman from Pier 1 online on April 21, 2020. Unfortunately the ottoman is too large for the space that I anticipated putting in. I have been calling Pier 1 for a month now to try to get help to return. I will gladly pay for return shipping and send it back on my own. No where on the Pier 1 website does it provide you with an address to return merchandise back to. Unfortunately you have to call customer service. When I call customer service, I wait on hold for hours, finally get through and then get disconnected. None of their numbers are working and nobody ever picks up. I've tried their chat customer service, have sat there waiting in the que, and when it's finally my turn I get booted out and have to start all over. I want a physical address to return the merchandise back to, I want a refund for this purchase. I live in NY, no Pier 1 stores are open or are close. My online order # is

On May 22,2020 I order 2 curtains for $78.00. On May 29, 2020 I received my order with ONLY 1 curtain. The package slip says both curtains were shipped however only 1 was in the box.
I have attempted to contact Pier One via phone with a four hour wait only to be disconnected after a few hours. I have also attempted to contact them via the online chat service multiple times. Each attempt to use the online chat service has been disconnected after he nearly 20 minute hold. It says that no agents are available for assistance. I just want the other curtain that I paid for. Please help!

I placed an order in early April and it was fulfilled in multiple shipments. I have been trying to enact a return on two items since I received them. I have screenshots of me waiting on hold for over an hour, only to be disconnected. I have multiple screenshots of "no chat available" during business hours. The phone numbers advise consumers to send a text and all texts are bouncing back saying the number is unable to receive messages. I don't know what other recourse to take...thus I am here.

I purchased an item that was not delivered.
I also purchased an item that was delivered but NOT as described.
I am unable to reach Customer service. Their phones do not work and are defunct. The chat portal constantly kicks you off after waiting and waiting repeatedly.

I ordered a papason swing this morning, and after I completed the sale, I was charged for 2 swings instead of 1. I called them and waited on the phone for 2 hours. I asked to have the quantity fixed, and they said no. They said there are no changes regardless of what it was or if it was a glitch in their system. I told them I was also being charged a home delivery fee when delivery was supposed to be free, and they said that also is too bad. I am very upset, and I have done a lot of business with them in the past, and I do not think I should be treated in an unfair manner. I don't want any of it now. If it comes and is damaged, I know now that they will not do anything about it. I want to cancel my order.

I want to preface that we are fully understanding of the current economic conditions and how that is affecting businesses, big or small. However, it is unacceptable the way in which Pier 1 has handled customer service during this time. We ordered a desk on May 16th as we are indefinitely WFH and have been working from our couch and bedroom. So we needed this desk asap!
The order status says it's still "processing" and has not even charged our card. We have tried contacting CS over phone but after long wait times the line drops. We also have experienced almost 2 hour wait times in the chat just to tell us that they were unavailable to chat. After reading other complaints, I've submitted a concern on Instagram today and noticed Pier 1 is continuing to post sales on the IG but ignoring clients who have already ordered and not received anything. It's completely unacceptable. We need to know if this is going to be processed and shipped this week, otherwise, we would like to cancel our order and order a desk from somewhere else.

I placed an order on May 12. I received a bounce back email confirming my order is being processed. 7 days later, on May 19 I received a second email saying my order is delayed with no update as to when it will be delivered. Fast forward another ELEVEN Days and I started trying to contact them when I discovered
1) They have removed the contact us email from their customer service/help page
2) They list two phone numbers (with very limited hours) and both get immediate busy signals. After trying 12+ times I finally got through to an automated system but as soon as you say you have a question about an existing order, the phone system disconnects you. After another ten attempts I got through again only to be told the phone center is CLOSED (despite me calling during posted open hours)
3. The live chat leaves you on hold for approx 20 min and as soon as it is your "turn" it disconnects you. I tried this four times.
Net/Net - there is ZERO way to contact Pier One customer service and meanwhile they are ramping up advertising for a "going out of business" sale all over social media so actively still selling despite the fact that they cannot fulfill the orders they have. I have NEVER seen anything like this!!!!!!!! They have my money and they need to deliver what I ordered. And I certainly hope it isn't damaged since I won't be able to return it.