Pier 1 Imports

I placed an order in store in Salem, NH on 3/11/2020 before any COVID-19 shut down occurred. An associate from the store called me just prior to the store closing to say my table I ordered would be in shortly. The store then closed. Then when the company announced they would be permanently closing I have been making daily attempts to reach the store who has not reopened. I have spoken to an associate in another store who cannot help me as I did not place my order with them and who maintains I have to speak with someone in Salem but that their store isn’t opened yet because they cannot find staff to work. I have tried chatting with with an agent as their website instructs and after going through the queue of hundreds of people in line when it ticks down to my turn it comes up with a response that there are currently no agents available to assist me. There’s an SMS text option online as well but when texted it stated that text is not currently available. When calling the phone number for corporate the first few times the hold time was over 4 hours to reach a representative. Now it either rings as busy or when you dial in all of the options result in a response saying the office is closed even though the recording states these are their business hours. I’m fairly certain that my table is being held in the stock room of the Salem store. I either want to be able to pick it up, have it delivered or I want a refund. I paid with mostly gift cards so being refunded back in another form is necessary. At this juncture I simply need someone to speak with.

On December 4, 2019, I placed an order online using my credit card. The item was set up for instore pickup at Store #1408, Rochester Hills, MI. I was unable to pick up the item within the time allotted, and ultimately changed my mind. Policy for in-store pickups states that if the item is not picked up within the allotted time, the order will be cancelled and refunded in the original form of tender. On January 6, 2020, I received an email confirming that the order was cancelled and refund issued. I kept checking my bank activity and never saw the refund. I later noticed that the refund email confirmation says "merchandise card." I called customer service and they said that the local store would've had to process the refund, but internal systems do not share my credit card information in order to process the refund. How can the policy state that the refund is issued in the manner of tender, if they store issuing the refund doesn't have that information?! When I called the store directly, they said I would have to speak with the manager, but the manager never called me back. I intended to go into the store and deal with it, and then this whole COVID situation happened and we are on lockdown. Now, no one answers the phone at the local number, and I can't get through to the business customer service number. I would like someone to contact me regarding the refund that I am owed.

I ordered 16 chairs in early May and only 14 were delivered and 1 was broken. 2 of the chairs were still showing that they were going to be shipped but on 5/29 the tracking shows as undeliverable due to voided info. I have been trying to get in touch with customer service every day for over 2 weeks and the phone lines disconnect you and when I try to chat online I wait in the cue for about 20 minutes and right when I am next in the cue it says no agent available try again. I’ve called stores, tried on Facebook and it’s impossible to get in touch with an agent. I’d really like to get a replacement for the broken chair and find out why 2 of the outdoor chairs were never shipped but I have been charged for everything.

I have reached out to Pier 1 several times and can not get through to anyone. I have tried live chat (3 times for over an hour and then hung up on), phone, email and facebook. I was promised my dining room chairs last week and they have not been delivered. I have an event I purchased these for thinking I would have them in time...now not on time and no way to contact anyone. I feel it is very unprofessional to treat lifelong customers like this. I am very concerned that they have just taken my money and are running with it since they have filed bankrupcy. I just want my chairs delivered intact! Please help.

I placed an order with Pier One on 05/09/20 and was charged $169.00 for the “white glove delivery” service that was supposed to include unpacking, setup and box packaging removal- which none were received - a third party company delivered my packages with no “white glove service” provided. Now Pier One is going out of business and making it impossible to contact customer service to request a refund.

Order # ***...ordered a mirror spent over $100.00. It came broken in pieces. I have tried to call at least 50 times disconnected. Live chat not working. Voice mail due to covid...this is not due to covid...they are closing and I want to return this item...I am close to the 45 days and no one from Pier 1 is answering calls at all!

I've purchased an item from Pier 1 over two weeks ago, I have not received it as of yet. I've called Pier 1 several times just to be hung up on, I tried using their live chat just to be disconnected after waiting for a live rep for over 45 minutes. In the same time frame I have purchased another item from another company and received that item within a week. I need a refund from Pier 1 but I cannot reach anyone to request it. I feel Pier 1 has taken advantage of me, please help.
***, GA

I was charged $169 extra for white glove treatment to set up a table I bought but due to Covid-19 it couldn’t be set up and just delivered in garage. Shouldn’t have been charged $169 in the first place. I can't get through with chat or the phone. They need to refund this charge on my order ASAP! #w***.

I ordered a table lamp from Pier 1 on April 12th. The lamp arrived April 24th in a dilapidated cardboard box, which was clearly not made for shipping. The lamp itself is in good condition, but the lampshade was not. It has so many creases and dents as well as a rather large hole rendering the whole lamp useless. I took pictures and immediately tried to contact Pier 1 customer service. Their phone line was not working properly, and I was always disconnected once reaching the menu option. Next, I attempted to reach them through the "chat" but after waiting through the 200-300 in the queue before me, it would drop me once I reached the front of the line. I went through this several times. I have had absolutely no contact with Pier 1 and have not been able to use my lamp at all.

I ordered a chair from them. I have been trying to call, email, message, chat with them since I placed the order and cannot reach anyone. Phone calls are terminated and I’ve waited in Chat for over 1/2 hour, then terminated.

I ordered cushions totals 442 on 05092020 - at the time of the order the out of business announcement had not been made. The order was supposed to be shipped and delivered within 10 days - The announcement was made soon after and my order has been in Processing mode for almost a month. The chat gives a long hold and then disconnects me. I tried calling same thing press to speak with a representative and then hangs up. I tried emailing no response. I ordered this on the pier one cc I applied for at the time of order it has not been charged but I have no idea if it will eventually I can't speak to anyone to find out if it will be shipped cancelled etc. thanks

I placed an order with Pier 1. It consisted of 8 dinner plates, 8 dinner bowls, and 8 salad plates. The total came out to $157.78. However, on Thursday, May 28, 2020 it said my package was delivered. When I opened my package it only had 8 dinner plates. I was missing the other items. I tried calling both numbers listed on the Pier 1 website as well as join the chat room for 40 minutes before I was kicked out and told to try again later. When I check my order number it says it is complete and it has been delivered. My bank account was charged the total amount even though I have not received the 8 salad plates and the 8 dinner bowls. When I checked the Pier 1 Facebook page, there are tons of people have the same issue.

Purchased an item from pier 1 online and product was received broken and no repairable. We have called every number that we have seen with out luck of getting item replaced. We purchased the item prior to them announcing they are going out of business. We would love a replacement product but if it’s possible then a refund would be sufficient.

I have placed two orders with Pier One online. The first on May 9th (Order # ***) and the second on May 11th (Order # ***). The orders contained various items including four rugs, a lantern, candles, napkins and string lights. I understand the shipping delays due to the Covid pandemic so I have been patiently watching and waiting for my items. They have staggered in...I have received the smaller items except the lantern. The four rugs that I have ordered continue to show as "processing". I have watched daily as the rugs and lantern go in and out of stock but at no point has my order been filled or have I been contacted. For the past week, I have tried at least twice a day to contact customer service via chat AND phone- waiting for extend periods of time (sometimes up to an hour) only to be told that no one was available when my turn came and am disconnected. So, now I have lights for a lantern that I do not have and no rugs for the home decor project that is complete except for these four. I can not reach the company at all and have no clue when I will be receiving my items but it has now been over 3 weeks. Since the products I have ordered were in stock when I placed my request, sold out and then RESTOCKED several times over the course of this time, I am not sure why my order has been sitting ignored but I need to find out what is going on.

I have tried to reach Pier 1 Customer Support via the phone and chat at least 6 times. I have yet to be successful getting a hold of anyone and I'd like to return a rug that I purchases and inquire about an order I placed on 5/9/20 that still shows in the processing phase. This is extremely frustrating and I've also received a bill for my rug.
I would greatly appreciate some resolve on returning my rug and finding out the status of the table I ordered. And, if I will ever receive it.
Order Date: 5/9/20, Order #: ***.
Thank you for helping me resolve this matter.

On 4/27/20 I ordered 6 dinning chairs from pier1.com. Received the order and built the chairs, 4 out of 6 chairs were uneven and super wobbly. The legs of the chairs weren’t cut right. One of the chairs fell on my niece when she tried to sit on it. I don’t even feel safe sitting on them. I tried calling customer service (1-***-***-***) several times with no luck. I either get disconnected or the call has a busy signal. I just want to return these chairs before the 60 days, but none of the stores are open and I can’t get connected to a customer service rep. Can you please help me?

I tried contacting customer service But the number keeps getting disconnecting. I waited in line to do chat for over an hour and also got disconnected. I need the following resolved:
I received order***

I ordered/paid for two flamingos and only received 1.

Please send the other one
Thank you
Tina Lucas

I placed an order on may 18th for a $300 table. Have waited two weeks and no update on shipping. Have tried to connect via phone (disconnected or hung up on) and chat (wait 20 mins every time and when I get to the top of the queue, the chat is disconnected). All attempts to contact the business have failed and I have not once been able to talk to a person. Every attempt at communication ends in my being disconnected. I need to know the status of my order as I paid quite a bit and with the business closing I’m worried about what will happen with my order.

I placed an order with Pier 1 online on May 11th, order #***. I received the items, and was not satisfied with the color and quality of the plates I ordered and would like to make a return. It is eligible for return since it was purchased prior to their liquidation. I have tried at least a dozen times to contact Pier 1 over the phone and through the online chat and I am repeatedly disconnected from both after waiting for 30+ minutes each time. They do not provide any information in the packaging about returning other than to contact them at customer service, which seems to be impossible. I would like to know how I go about returning the unwanted items. Thank you!

I placed an order on May 12. I received a bounce back email confirming my order is being processed. 7 days later, on May 19 I received a second email saying my order is delayed with no update as to when it will be delivered. Fast forward another ELEVEN Days and I started trying to contact them when I discovered
1) They have removed the contact us email from their customer service/help page
2) They list two phone numbers (with very limited hours) and both get immediate busy signals. After trying 12+ times I finally got through to an automated system but as soon as you say you have a question about an existing order, the phone system disconnects you. After another ten attempts I got through again only to be told the phone center is CLOSED (despite me calling during posted open hours)
3. The live chat leaves you on hold for approx 20 min and as soon as it is your "turn" it disconnects you. I tried this four times.
Net/Net - there is ZERO way to contact Pier One customer service and meanwhile they are ramping up advertising for a "going out of business" sale all over social media so actively still selling despite the fact that they cannot fulfill the orders they have. I have NEVER seen anything like this!!!!!!!! They have my money and they need to deliver what I ordered. And I certainly hope it isn't damaged since I won't be able to return it.