Pier 1 Imports

I placed an order with Pier 1 online on May 11th, order #***. I received the items, and was not satisfied with the color and quality of the plates I ordered and would like to make a return. It is eligible for return since it was purchased prior to their liquidation. I have tried at least a dozen times to contact Pier 1 over the phone and through the online chat and I am repeatedly disconnected from both after waiting for 30+ minutes each time. They do not provide any information in the packaging about returning other than to contact them at customer service, which seems to be impossible. I would like to know how I go about returning the unwanted items. Thank you!

I placed an order on may 18th for a $300 table. Have waited two weeks and no update on shipping. Have tried to connect via phone (disconnected or hung up on) and chat (wait 20 mins every time and when I get to the top of the queue, the chat is disconnected). All attempts to contact the business have failed and I have not once been able to talk to a person. Every attempt at communication ends in my being disconnected. I need to know the status of my order as I paid quite a bit and with the business closing I’m worried about what will happen with my order.

I tried contacting customer service But the number keeps getting disconnecting. I waited in line to do chat for over an hour and also got disconnected. I need the following resolved:
I received order***

I ordered/paid for two flamingos and only received 1.

Please send the other one
Thank you
Tina Lucas

On 4/27/20 I ordered 6 dinning chairs from pier1.com. Received the order and built the chairs, 4 out of 6 chairs were uneven and super wobbly. The legs of the chairs weren’t cut right. One of the chairs fell on my niece when she tried to sit on it. I don’t even feel safe sitting on them. I tried calling customer service (1-***-***-***) several times with no luck. I either get disconnected or the call has a busy signal. I just want to return these chairs before the 60 days, but none of the stores are open and I can’t get connected to a customer service rep. Can you please help me?

I have tried to reach Pier 1 Customer Support via the phone and chat at least 6 times. I have yet to be successful getting a hold of anyone and I'd like to return a rug that I purchases and inquire about an order I placed on 5/9/20 that still shows in the processing phase. This is extremely frustrating and I've also received a bill for my rug.
I would greatly appreciate some resolve on returning my rug and finding out the status of the table I ordered. And, if I will ever receive it.
Order Date: 5/9/20, Order #: ***.
Thank you for helping me resolve this matter.

I have placed two orders with Pier One online. The first on May 9th (Order # ***) and the second on May 11th (Order # ***). The orders contained various items including four rugs, a lantern, candles, napkins and string lights. I understand the shipping delays due to the Covid pandemic so I have been patiently watching and waiting for my items. They have staggered in...I have received the smaller items except the lantern. The four rugs that I have ordered continue to show as "processing". I have watched daily as the rugs and lantern go in and out of stock but at no point has my order been filled or have I been contacted. For the past week, I have tried at least twice a day to contact customer service via chat AND phone- waiting for extend periods of time (sometimes up to an hour) only to be told that no one was available when my turn came and am disconnected. So, now I have lights for a lantern that I do not have and no rugs for the home decor project that is complete except for these four. I can not reach the company at all and have no clue when I will be receiving my items but it has now been over 3 weeks. Since the products I have ordered were in stock when I placed my request, sold out and then RESTOCKED several times over the course of this time, I am not sure why my order has been sitting ignored but I need to find out what is going on.

Purchased an item from pier 1 online and product was received broken and no repairable. We have called every number that we have seen with out luck of getting item replaced. We purchased the item prior to them announcing they are going out of business. We would love a replacement product but if it’s possible then a refund would be sufficient.

I have tried numerous times to reach out to the only known forms of communication listed - phone and chat. I can never get through. I tried contacting immediately after placing an order and as I noticed wrong item placed in error. Very frustrating as I can't get in touch with anyone to Cancel.

I placed an order on Pier One a few days ago. I used 2 gift cards totalling $52. The order was canceled without me being notified. The balance has not been returned to my gift cards to reuse. I read that I only have 3 weeks to use them because of them going out of business but have not been able to reach a person to find out why my gift card balances are still zero.

We have proof that patio umbrella was returned three weeks ago BUT they did not add the refund amount to my existing STORE CREDIT card...not a charge card, a credit that they put on a card...they said they have to mail a NEW one...but they do not. I waited for hours on the phone....went on chat five times for hours to be dropped when I was close in line...called and get disconnected after selecting a button.
*** they just keep everyones credit balances or must they send a check. Very disappointed! I left three messages with three VP and no one called back. No one at stores in AZ. How can they get away with this?

I purchase a table base from Pier 1 on 5/11/2020 which was in stock at the time. Today is 5/29 and they still have not shipped out my table base and I need to get myself a dining stable so I have a surface to eat on. I have tried contacting customer service for the past two weeks and have not been able to get through. Each time I try the phone lines, all you get is a busy tone so you can never even reach them. If you try to contact them through the chat they just leave you waiting for 20 mins and then disconnect you saying there's no available agents. Now on their website everything is final sale and I have a bad feeling that applies to my order even though it was not final sale when I purchased it. I wish I had a clue as to what is going on but it seems like customer service doesnt exist for this company.

Placed an order for a set of outdoor furniture on March 29,2020, received the order on 4/8/2020 with the white glove service, with one item missing and the delivery guy was awared of, he asked me to contact customer service, which I did. Customer relations did a replacement for me and ask me to wait 10 to 21 business days, and I waited... Until today 5/29, I still have not receive the piece, and Pier 1 Import already charged my credit card for the piece. I do not want to cancel the piece because it will leave the set of furniture incomplete. Please get this piece to me, or give me a reason why a stock item is taking so long to get delivered.

I have been a loyal customer of Pier 1 for many years. I made my final purchase through the website of a number of items on May 20, 2020, including several items (totaling thousands of dollars). I purchased 3 quantities of one particular item (a dinnerware set) that I would not have purchased if I could not obtain the correct number of sets. I received the shipment of this item today and was home and personally brought the boxes in as the driver left. The shipment information indicates that the shipment is complete, however, only 1 of the 3 quantities arrived (and I was charged hundreds of dollars for the items that did not actually arrive). Several attempts to contact Pier 1 through the chat and by phone have failed and it has become impossible for me to contact Pier 1 to determine where the rest of the shipment is and I am most concerned that Pier 1's tracking information shows the shipment as complete and Pier 1 has fully charged me for items it did not ship and I did not receive. I would not make any future purchases from Pier 1 even though it has sales to wind down. I am extremely frustrated by the inability to contact anyone to resolve the problem and the inability to determine why I have been charged for items that were not shipped.

I placed an order through Pierone.com on May 8. I received notification that my order was processing but was delayed. My credit card was not charged but was authorized and the amount is pending. On May 15 I received notification from Pier 1 it was still processing. It has now been 2 more weeks. I have been unable to contact Pier 1. I have tried to call and after 8 attempts, I finally was placed on a four hour hold that hung up on me after 2 hours. I have tried the chat and waited 4 times for 20 minutes each, only to be canceled out when I reach number 1. I have tried emailing, the response was that I needed to call or text them. So I texted, to which I got the response they are unable to receive incoming texts. I tried calling my bank to cancel my card, but they can't do anything as it has been authorized. I just want to cancel my order at this point in time. I don't want a $700 charge hitting my account randomly over the next 6 months. The lack of communication and customer service is atrocious. They are basically holding my money hostage, they haven't shipped anything. I need help.

I had order some candles in April and received my order in two weeks with no issue. This month on 5/09 I ordered a patio set. As of today, 5/29 I have not received my order or an update. I have tried calling numerous times, was on hold for the chat, and called a local location and finally got a live person. When I talked to the gentleman about my concerns and not being able to contact anyone all he said was, "I don't know what to tell you." Then ended the call. I am VERY concerned as I spent almost $300 on this patio set. This is a lot of money for no update. From 5/9 - 5/29 is when I learned that Pier 1 filed Bankruptcy. This is very alarming. I've called every day for two weeks and have reached no one through their two customer service lines or chat service. Please help!

I recently placed an order for 4 cushions and 5 backs. The order said it was completely shipped in 4 boxes. When the items arrived I did not receive any of the cushions. They instead shipped to pillows (wrong color and didn't order). I have tried 6 times to get hold of an agent to get the cushions sent and it get disconnected every time I reach number 0 (after waiting 15 min each time). Each time I call customer service they say the wait times are 4 hours or more. Have waited over an hour and a half and get no response. I did not get the product that my credit card was charged for and they are impossible to get in contact with to get this resolved. If not resolution here will fight the charges with my American Express.

I ordered 2 chairs from Pier 1 on 04/26/2020 and was supposed to receive my order within 14 days. It took much longer than expected as the whole pandemic situation slowed them down but I was ok with waiting. When my chairs arrived through White Glove In-Home Delivery, the men just dropped the chairs on the porch and didn’t assemble the chairs, didn’t unwrap the chairs or take the plastic. I paid $169.99 for that delivery and nothing was done that was white glove. I tried contacting customer service and it keeps saying they’re close even though I’m calling during the open hours and I also tried to live chat but when I was number 1 in the queue it kicked me out and said no available agent was available after waiting for over 30 minutes! This is unacceptable

On May 5, 2020, I ordered dining chairs from Pier 1.The order was received on May 21, 2020. Two chairs were significantly damaged to the point that it could cause injury if someone were to sit on it. I have tried to contact Pier 1 to get these chairs exchanged via the customer service phone line - no answer, online chat - that was canceled, Facebook Messenger - no response, Instagram - no response, Twitter - no response. I cannot return to the stores because the store nearest to me is permanently closed. I did send an email, and received a response that they will get back to me, but that was a week ago on 5/22/20. It is as if Pier 1's customer service department does not exist.

I understand the company is going out of business. But upon my purchase, that was not the case. At the time of purchase it was not disclosed to me that "All sales would be final". I am seeking an exchange of 2 dining chairs. But if supplies run out before I reach the company then I will seek a refund of the total order - 4 dining chairs and bench seat @ $549.47.

I ordered 4 cushions and only 2 were delivered. My account lists the order as complete-IT IS NOT
For the past 10 days I have spent hours every day attempting to “chat” with an agent. After slowly moving up the queue and waiting and waiting I am then told there is no one available. I repeat this process multiple times a day. I would like the rest of my order or a refund.

Placed an order online on May 3. I received notice that the items were shipped, then a shipment notification saying it would arrive on May 14. The shipment did not arrive on May 14 and the next day they changed the estimated date of delivery to "still calculating, check back soon". I have tried to contact customer service several times. The number listed gives a busy signal and the chat line goes on for over 15 minutes telling you they are trying to find an agent and your number on the waiting list and right when you think is your turn to chat with someone it tells you no agent was found. I don't have a way to check if I will ever get the items purchased or my money back.