Pier 1 Imports

I ordered 3 bar stools on May 4th. The order has been "in process" for 3 weeks and I have been unsuccessful in reaching customer service through any of their contact methods. I've spent countless lengths of time waiting in a queue with their online live chat service only to each time be told there is no agent available. I am now out $300 dollars and have no sign that the barstools will ever be delivered.

I have been a loyal long time customer is Pier One. I placed multiple orders over the covid 19 pandemic and I waited to receive my orders with much longer ship times than normal. I ordered two dining room chairs that were delivered damaged and the wood is cracked down the chair. I placed another order for multiple candles. It said it shipped 8 candles. I only received one and it was broken in pieces. Lastly, I ordered two vases neither were received in the order. I have made several attempts to reach them via phone, email and I cannot get through to a live person. In addition the phone center has a message that all calls are a four hour wait time. This is ridiculous because no other business has been operating this poorly during the pandemic. I am so disappointed in the store that I loved shopping at for years.

On 3/5/20 I purchased a dining table from Chesapeake VA Pier 1 store (***) with aPier 1 credit card. Table scheduled to be delivered to store around 5/20 but store closed due to virus. Credit card charge was paid in full. Now I understand order was canceled by store but credit was not applied to my credit card acct. It is impossible to get in touch with Customer service on lone at store or by phone. Order

Placed an order online and received a damaged item. Item was received smashed in several pieces. Was not wrapped properly when packed. 2 items were wrapped together and since they were breakable, they obviously should have been wrapped up separately for shipping. Tried many times to call the phones numbers proved on packing slip and website (3 different phone numbers) and it disconnected me every time, no matter what option I chose for customer service. Tried online chat, waited for over 20 minutes in queue and finally reached “3rd in queue” to only be disconnected because an agent was not available! Also tried text message which of course was not working. Sent several texts describing problem but just got messages back stating texting option was not working. Item was received April 27 or 28.

I had ordered items and they were shipped on 4/30, received by me on 5/4. When I opened the packages, I realized they were not what I expected and attempted a return on 5/5, 5/6 and 5/7. The phone number is not in service, I was on hold for 40 minutes each day, telling me I was in queue and when I got to front of the line it disconnected me. I kept them in my basement, figuring Id return once the store reopened. Now the news is reporting that all Pier One stores are closing. There is no email, text or telephone number available for me to get into contact with them.
They are fully available to take orders, it is disgraceful that they won't honor a return.

I ordered two chairs that were both broken beyond repair. I need to return them but am unable to reach anyone (no email, Chat wait is 13 hours, phone wait is 4 hours or more)

I purchased some glasses online that arrived poorly packaged and so two of the five champagne glasses were broken. I have tried multiple times to call Pier 1 (get a message saying that I am unable to reach the called party because they are busy.) I have tried Live chat multiple times, each time I am supposedly in a queue of over 300 other customers but when it is my turn, every time it says there is no agent available to talk to me. There is no longer an email address available on their website so I cannot reach them that way, either. It seems like they are no longer obliged to make their purchased orders right since they have claimed going out of business?? I paid for these glasses and want this fixed!!

I ordered items two times and need to return items from these orders. ORDER #
*** and ORDER #
***. I need to return all items from both these orders and there is no way to contact Pier1 to get return instructions. You can't get through by phone or online chat. I am so frustrated.

I placed an online order totaling $579.80 online for 2 outdoor chairs and white glove delivery service on 5/17/2020; the order says it is still processing. They just dropped the price on the 2 chairs online, I have been calling and waiting in line for the live chat service just to be disconnected, told that no one is available to help me, or the call doesn’t go through to any phone number at all. I did not know prior to my purchase that they were experiencing financial issues. I need to speak to someone to know if my items will even be shipped and if I can get a refund on the difference otherwise I want to cancel my order completely. If I had known their online or phone customer service was so bad I would have never ordered from them. I need to speak to someone immediately to find out about my order and possible cancel it.

I made two purchases and one of the items was damaged. I have attempted to call the various phone numbers listed on the website and order information. I have been disconnected, placed on hold for hours and finally emailed but have yet to receive reply. With stores closed and other contact venues unavailable- I am not able to discuss damaged item to return or exchange. I know due to covid-19 it has been challenging for businesses and especially given pier one decision to close their stores they may not have staffing to handle all customer services issues in timely fashion. But it has been 1 week that I am not able to even contact one person to notify about damage and resolve the issue. It’s extremely frustrating.

ORDERED OVER 3K DOLLARS WOTH OF FURNITURE AND HAS YET TO BE DELIVERED. DELIVERY WAS SCHEDULED SEVERAL TIMES BUT NO ONE SHOWED.

I received my order short. It is missing the largest item og my order. I have been attempting to contact Pier 1 Imports for a week with severely long wait times that lead to disconnection via chat as well as disconnection when calling the customer service line. This is not what I expect from a company that claims to continue to service customers during the COVID-19 crisis. I am not out of a significant amount of time and the money I paid for the item that I did not receive. a

I’m trying to return a coffee table I ordered from Pier 1 and I’m not able to reach the company. I’ve called numerous times only to get busy signal or get disconnected. I tried live chat only to get cancelled out.

I ordered 3 items ($172.98 total, Order: ***) from Pier 1 at the beginning of May 2020. None of them ever arrived, I have never gotten tracking information, and there is no way to get in touch with the company. Their customer service lives and online chat function are not working, and their stores are not gonig to reopen (since COVID-19 closings). I understand that the COVID situation is complicated and horrible, and that they've filed for bankruptcy and are closing all of their stores, but this is unacceptable way to handle things. If you look at their Instagram profile, there are tons of customer complaints. There were will be thousands of people who have paid for items that never receive them.

I purchased rugs on 4/24/20 and am unable to return. I researched how to return items to Pier 1 Imports being that all stores are closed due to COVID-19. The rugs were shipped without a return label or information regarding returns. Their website list a phone number designed to set up returns (shipping labels). I have tried this number for weeks and I am not able to get through. As others have stated, after a certain period of wait time you get disconnected. I love Pier One and am sad that it is going out of business. A good portion of my home has been decorated and furnished with Pier One merchandise. Being a loyal customer - I deserve the respect of someone assisting me.

I ordered a chair from Pier 1 Imports and they sent it with two right sides of the chair. It cannot be put together. I have tried calling their customer service for a week, but everytime I am next to speak with a representative I get kicked off. There is no way to contact anyone there and no way to message them or return the item to a store because they are all closed.

I made a purchaes online for two pieces of wall art. After a long delivery window, I received the pieces only to find both of them were missing mosiac ornamentation and are useless. I have tried many times to call their customer helpline only to be disconnected after pushing the correct prompts. I have waited 20 minutes three times on chat in a virtual line of 300+ people only to mysteriously be disconnected when it was my turn. I have even reached out to them via Twitter and nothing. There is even a text number that texted to get a response that they are unable to take texts. I am completely shocked you cannot get ahold of anyone at the company.

We bought a table in March the week before California was out under a stay at home order. We are one week outside of the 2 month return window and unable to reach customer service. Our dining room table is already bubbling up under one of the wooden slats. The rest of the table in fine but that area is noticeable and seems poorly sealed. There was no abuse, just daily use. This is very disappointing. We have been calling during listed business hours and unable to reach anyone. We either get disconnected or it says closed. I spent 3 hours on chat today ...I would get to number 1 in line and then disconnected. We are so dissapointed the table damaged not even 2 months after owning it. We would like to pursue a refund or a replacement for the table. Not sure if just the one part of the table could be sent. We don’t need the extension part. It is upsetting I cannot reach one person. We loved the table, but are disappointed and disappointed we cannot reach anyone. We bought from Pier One because we thought they would stand by their product.

Order is under *** (***@yahoo.com) from March 15

On March 23 I purchased a table, bench and chairs. They were supposed to be delivered using Pier 1's white glove delivery service (Delivery in about 14 days, Full inspection of your order, Delivery to your room of choice, Unpacking of items, Assembly of items, Removal of packing materials, Plus all Large Package Surcharges are waived) but because of the pandemic they were not, yet I still had to pay the $169 for it. I understand the reasoning, but I shouldn't have had to pay for the service. More importantly, the items were delivered on April 27 and there was damage on the table in three spots. The one on the shorter side had wax filling in the gouge and the other two were scratches. I was very disappointed to see the quality of the piece, therefore I also canceled my order for additional chairs and counter stools with no issues. I contacted Pier 1 immediately in regards to the return, and the shipping company contacted me to let me know that they couldn't pick up the furniture at this time. I was then contacted via email on May 19 by Pier 1 with this resolution:
Due to concerns with COVID-19, our delivery partners are unable to facilitate a return of your order. If you would like to keep the items instead, we would be happy to offer you a final sale discount on the table. Due to the damage to the table, we would be able to offer you a 30% discount off the table.
I declined the offer as I would never be satisfied with the quality of the table and the finish. It would not stand up to any family. I would be more than happy to return the items to the local store when they reopen, but I am concerned that when they do reopen, due to the latest bankruptcy announcement, all sales will be final and they will not accept my return.

I returned a damaged item I received nearly two weeks ago and have yet to receive any confirmation of my refund processing. When I attempt to chat with agents, I wait in the queue line for forever only to be told "all agents are busy" and they are not accepting calls. I am filing this complaint to obtain my full refund ASAP.