Pier 1 Imports

On May 1st I ordered online a couple of navy throw pillows. It took over 2 weeks to receive them and they are the wrong color. I have tried for 3 days, calling and chatting online to no avail. When I try calling all I get is automated responses and then hang-ups. when I try to chat, I'm like 350 in line and after waiting for almost an hour and half it cancels out and I have to start over and the same thing happens. All the stores that are close to me are temporarily closed. I want my payment refunded. I'm on a fixed income and can't afford to loose this amount.

I have made numerous attempts to get someone from customer service to help me with a purchase I am needing to return since the local store in Conroe, Texas is closed due to COVID-19. I have attempted the Chat line with 375 people ahead of me twice only to get disconnected on when it is finally my turn. Why offer the chat service if they are repeatedly hanging up. I have my receipt for proof of purchase.

I made a purchase on May 4, 2020 and my order still says it is processing. I have made numerous attempts to contact Pier One and I cannot get a hold of a rep. I have sent multiple emails and have heard nothing back. I have also tried the online chat multiple times and I wait in line for an extended period of time, then it tells me no agent is available. I spent over $600 and I want to know when my items will ship.

I have an order to return to Pier 1. I have followed the protocol of attempting to call the return/ exchange Dept. Each time I have called for the past 2 weeks, the phone number has been busy. I reverted to the prescribed online chat feature. I have been attempting to chat with an online rep for the past week. Each attempt I have waited in the que for upwards of 30 minutes each time. As soon as I am about to be connected to a representative, I am disconnected. I am at a loss of how to proceed to talk to a customer service rep to bring conclusion to my situation.

I recently purchased $200 worth of merchandise. I immediately found it needed to be returned. Their website states I need to contact them to obtain label. It is impossible to get ahold of them via phone, email, chat. Stores closed. Order

I ordered three items from Pier 1 for outdoor furniture. They cancelled one of the items without letting me know. I do not want the remaining items as I need all to work as a set. I cannot get through to customer service by phone (keeps hanging up on me) or chat (disconnects after long wait). I do not see another way to resolve the issue. I just want to return the partial order and receive a refund. If I had been notified that the order could not be fulfilled, I would have changed the items or cancelled then.

I ordered Easter items but only received part of my order weeks after Easter. Which I understand due to the virus and limited employees. However I need to return what I received but can not get any one on the phone which they gave in order to make a return. I wait forever then it hangs up. I started a chat and was number 850 to chat about my return. Not sure what to do at this point. I waited for over 45 minutes until it was my turn then it said there are no agents to help me- status canceled.

I ordered two chaise lounge chairs on 5/10/20. On 5/11/20, I received an email that the chairs were shipped and going to be delivered on 5/14/20 (most recently scanned in Gardena, CA). As you can assume, the chairs were not delivered on 5/14/20, so I checked the tracking status again. The tracking status said, and continues to say as of 5/21/20, “Delivery date information will be available once details are provided by the carrier.” I have called customer relations several times, and get disconnected each time once selecting to speak to a representative. I have waited to speak to an agent in the live chat several times just to get disconnected after 30 minutes when I am “next in line”. There has been no updated status on my delivery for over a week. No one has reached out via phone/email on clarifying the status of my order. This has been extremely frustrating, and the inability to get through to a representative makes it impossible to solve this issue. Please, I would love to receive the chairs I have ordered, but if it is too difficult to manage, I would just like a complete refund.

I can’t even come in contact with anyone at customer service to return an I item. I haven’t even opened the thing and I don’t want it anymore over the fact that customer service is worse than garbage juice. I’ve called every single number listed and they’re all disconnected. I try the online chat and oops sorry no one is available to assist you. Yeah here for you during COVID-19.

I have tried reaching customer service about a damaged umbrella holder, the tube that connects to the base and also connects the umbrella is smashed in such a way that the entire stand is not usable. I have photos I could submit, if there was a contact to submit them too.

I have phoned numerous times, sat on hold only to be disconnected, I have sat in the chat line of 300, 400 plus customers several times , only to be told a service agent could not be connected. There is no email to reach them.

My 70" entertainment was delivered yesterday with the box having multiple gashes, sloppy tape work, a crunched corner, lopsided structure & the inside Styrofoam was destroyed instead of n protecting pieces which ended up damaging leg corners and tearing the paper laminate on the wood. It's impossible to reach out to Pier 1, online chat doesn't work & calling the automated system put me on hold for a 4 hour time frame just to be hung up on in the end.

I received a damaged product that I ordered online. I am unable to get through to customer service either by phone or online chat. I just keep getting disconnected after a long wait. It is a large item and I need Pier One to send someone to my house to repackage the item and return it. It is a floor length mirror, and the glass is badly cracked. My order # is ***.

Hello, I have been trying to reach Pier 1 Imports regarding an exception to my delivery, but I have yet to successfully contact anyone in customer service-either on the phone or through online chat. I have called several times in the past two days, and each time I have called, the busy dial tone plays, for both numbers listed on their website. It's almost as if the lines have been disconnected. Furthermore, waiting in "line" to speak with a customer service representative through chat is useless, since you wait for 15-30 minutes only to be met with a "Status: Cancelled" screen. I've tried this method of contact 4 times now, with all those chats being cancelled.

All I want to do is ask about my delivery, which was supposed to happen today. Yesterday, I got a call from the delivery service saying that the item was damaged upon receipt, and could no longer be delivered to me today. Obviously, I was disappointed, considering the fact that processing times for orders have been unusually long due to the COVID crisis. What bothers me more is the lack of response from Pier 1 Imports. My order status hasn't changed, it only says that there is a delivery exception. I haven't received an email or notification from the store that they are sending or processing a new item. I just wanted to ask about the status of the order, but there's absolutely no way to contact them.

In order to find some answers or some other form of customer service, I went on their Facebook page, and I was met with an unsettling and disappointing number of comments saying that they have pending orders/deliveries that either have not been processed or shipped. Furthermore, they echo the same experience I had- no response from Pier 1 regarding their concerns.

I am amazed they are still taking orders and still having sales, when their customer service and fulfillment centers are clearly overwhelmed with their current orders.

I ordered 4 wooden bar stools. One of the stools was damaged and the seat area was not smoothed and was chipped. If someone were to sit on it they would get a splinter. I have called numerous times and have tried to do a live chat with a representative and have not been successful. I have tried to contact them for 4 days.

I need to return some pillows. I’ve tried to contact them several times, keep getting hung up on. Waited in chat que for 40 minutes, disconnected when my turn. I just need to return these pillows, no stores open.

I bought a buffet table online through Pier1's website on May 7, 2020. The day after I bought it, it went on sale. So I called Pier1's customer service, and after waiting for about two hours, I got someone who looked into the order and told me that a refund for the difference in price (an adjustment of $70) can be made after the item ships and that I needed to call back then, and I was given a reference number (***-***) to provide when calling them back. When the item arrived, I called back (and again after waiting for more than two hours) they told me that the reference number above didn't exist and that there was no record of any discussion of adjustment. After insisting, they put me on hold for a few minutes and then came back saying that due their bankruptcy policy they don't make price adjustments anymore. Well I should have at least been told this when I called about the adjustment the week before. The second issue with this purchase was that I had also paid $169 for white glove in-home delivery when I purchased this item, but the delivery company told me that would only drop off the box outside due the COVID-19 situation and that I would need to call Pier1 to ask for a refund. I brought this issue up during this same call with customer service at Pier1 and they immediately refused to even adjust this charge and they cited both the COVID-19 situation and the bankruptcy policy this time around. So I essentially paid for a service that I didn't get and Pier1 won't adjust this either.

On may 8th I made a very large purchase on Pier 1 via their website. The order number *** was provided. I received notification shipping was taking a while something I could understand with the pandemic. We finally received a shipment notification and on Wednesday. The ups http://p*** shows the entire patio sectional was delivered. I can tel you only the table was delivered nothing else. I have tried to contact Pier 1 at the phone numbers on their site and attempted chat several times. It says I am 462 in que and then after over An hour qnd says agent not available and oracle error. I called customer relations several time and the number disconnects or says they are closed due to the response. It was 4pm Central time and 5pm EST. They state they are open until 6 Central. After liking Pier 1’s page I am not alone. Several Thousand people are trying to contact Pier 1 and cannot. I am simply going to dispute the charge since I cannot get through the Pier 1. There is NO way their demand is so high they hve to close.

I received my order from Pier 1 but was missing an item (candle) that was supposed to be in the package. It was listed on the packing slip that was inside the box but my item was not there. I have tried numerous times for two days now to get through to their Custom Relations by telephone and by chat. Every time I press the number I need to get to talk to someone on the phone, it disconnects me. Additionally, I have waited "in line" on the chat numerous times and have been 400 something in the queue and have waited until my turn, and every time I am number 1, it disconnects me. EVERY TIME! I just want the candle that was missing from my order! It is a gift! I am also a huge fan of Pier 1 and shop their often so I am so sad I am having this troubling experience with them!

I returned a damaged item I received nearly two weeks ago and have yet to receive any confirmation of my refund processing. When I attempt to chat with agents, I wait in the queue line for forever only to be told "all agents are busy" and they are not accepting calls. I am filing this complaint to obtain my full refund ASAP.

On March 23 I purchased a table, bench and chairs. They were supposed to be delivered using Pier 1's white glove delivery service (Delivery in about 14 days, Full inspection of your order, Delivery to your room of choice, Unpacking of items, Assembly of items, Removal of packing materials, Plus all Large Package Surcharges are waived) but because of the pandemic they were not, yet I still had to pay the $169 for it. I understand the reasoning, but I shouldn't have had to pay for the service. More importantly, the items were delivered on April 27 and there was damage on the table in three spots. The one on the shorter side had wax filling in the gouge and the other two were scratches. I was very disappointed to see the quality of the piece, therefore I also canceled my order for additional chairs and counter stools with no issues. I contacted Pier 1 immediately in regards to the return, and the shipping company contacted me to let me know that they couldn't pick up the furniture at this time. I was then contacted via email on May 19 by Pier 1 with this resolution:
Due to concerns with COVID-19, our delivery partners are unable to facilitate a return of your order. If you would like to keep the items instead, we would be happy to offer you a final sale discount on the table. Due to the damage to the table, we would be able to offer you a 30% discount off the table.
I declined the offer as I would never be satisfied with the quality of the table and the finish. It would not stand up to any family. I would be more than happy to return the items to the local store when they reopen, but I am concerned that when they do reopen, due to the latest bankruptcy announcement, all sales will be final and they will not accept my return.