Pier 1 Imports

I am waiting for $1,400.00 in furniture. I received an ottoman and a bench UPS but no sign of the furniture. I cannot gets through. My order shows "processing" since May 3rd. Their hold time is 2-4 hours but it cut me off after 30 and 45 minutes when tried holding. I have NO way to connect with them and see if and when my order will come. I don't know what to do. I feel stupid after reading they are going out of business and worry I won't get the furniture and won't be able to get my $ back. Can't use chat function, all email links on main page take me to a "no jobs available" page that I don't care to see. Please help. Thank you.

On May 11th I placed an online order for six items: a dining room table base, four complimentary chairs, and a throw. Before placing the order I attempted to call the company multiple times on both of their listed customer service numbers, I texted their text chat, and attempted to use the online chat. After the automated call receiver hung up on me multiple times and waiting for over an hour on the online chat to receive an unavailable message, I decided to place my order. My one concern I hoped to discuss was ensuring that delivery of al the items could be accomplished within 3 and a half weeks as I will be moving, but I dismissed the contact issues to be network problems and the strains of COVID-19. Upon placing the order I was charged and received a confirmation email. At the end of that same week I received my throw and today my four chairs arrived. However, the dining room table base has not been shipped and the it’s status is listed as processing. On May 18th I revived an automated email that stated adjustments were made at the distribution center that have resulted in my order being delayed. Each day for three days I have waited on the online chat for an hour to receive the same “no attendent is available” message, called the company to be hung up on— sometimes even after waiting on the phone for half an hour or more— or receive busy tones, and continually attempt to utilize the text chat feature. Working with a multitude of other companies (Crate and Barrel, Ashley Homestore, local retailers, and others) during this same timeframe I have not experienced any similar issues. I simply desire to speak with a customer service agent to determine how long the delay will be and discuss an alternative arrangement (refund or different shipping address depending on the potential delivery date) should the delay exceed beyond the first week of June.

I ordered a 3 piece patio set from Pier One as well as a rug, and some laterns. I received the rug very quickly, and a few days later I received the seating for the patio set but no table. I was only given one tracking number for the whole set, and it says it was delivered. It has been nearly a week since the seating was delivered and still no sign of the table that I paid for. I have made several attempts to contact customer support via phone and email, and after countless hours on hold I am told noone is available to take my call. In addition to the missing table, the other products that have not arrived yet are still listed as "processing" on my order and it has been almost 2 weeks. With the news coming out that Pier One is closing all stores I am questioning on if I will ever receive the items I purchased.

If you purchase any items online be cautious that it won't be there in the time line it says....if it even shows up at all!

I purchased a Pier I Braddington Extension Table in Natural on 3/18/2020 and paid $791.24 for which I have a receipt. It was to be picked up at the South Portland Maine store but the store closed due to COVID 19 and I have not been able to retrieve it. I cannot contact anyone at Pier 1 through any avenue. I need the table shipped to me immediately or I need to be reimbursed. Order # is

I placed an order with Pier 1 for an outdoor dining table and chairs. I received one tracking number via UPS for this shipment, however one package of two chairs arrived on Friday 5/15/20, and then three more packages arrived on Monday 5/18/20 for a total of four packages. All of the chairs have been received, however ONLY the table top arrived. The front of the table top box states that it is box 1 of 2, and after extensive research, I have found that the table base should arrive in a separate box. I spent hours on the phone with UPS, but because I was only provided ONE tracking number, they have not been able to locate the 5th box!! According to the Pier 1 account page, my order has arrived in entirety- except that this is not the case!! I have tried to contact Pier 1 at numerous different phone numbers, online chat, etc. only to be disconnected if I can get through. Most often I get a recording stating that the number is not in use or user is busy. I do not know what to do!!!! Had I known when I ordered this weeks ago that Pier 1 was in financial trouble, I would not have ordered from them!!!! I just want the remaining package since this was paid in full!!!!

I placed a large order with Pier One in April. I received an email on April 27th confirming my order was processing. Since then, I have contacted Pier One by phone and get disconnected after the intro and I enter the number to be connected to customer service. I try to connect in "chat" only to wait in qeue, usually starting at a high number, getting down to number 1 in qeue only to be rerouted to a another number! When it reaches 1 in qeue again, it disconnects.
I do not believe Pier One should continue taking orders, processing the credit card and then not shipping the items ordered or being available for customer service!! We move in to our new home this week and had planned to have our furniture according to what was advertised. We want confirmation of when our items will be delivered. If one item is holding up the order, then we want to split the order to get items in stock!! We don't know what is going on as we have had good customer service in the past. This is not good business and should not continue.

I purchased a lamp online and just received it and need to return it. What on earth pier one actually forces you to CALL a number that does not connect or work to make a simple return?!! How antiquated and completely frustrating for a customer. It has zero to do with covid 19.... I need to make a return and get a return label for order no *** for transparent glass and iron lamp item no ***. Total 106.26. I am a long-standing customer and am appalled at this antiquated lack of customer care. Wow. I will second guess ever making another online purchase from pier one again. Very upset

I placed an order about a week ago, I believe 5/14 with Pier 1. I did not receive an email of an order confirmation and also did not make note of my order number as I was expecting an email (like all other retailers do). I have tried several times to contact customer service to confirm my order was received. I either get a busy signal or the line just goes dead after the prompts. My credit card has a pending charge from Pier 1. I also did notice the price has gone down on the product and would like a price adjustment if possible.

I purchased a planter online and it arrived broken into pieces. For damaged products it says to call them, I've tried to call many times and also message them but they don't pick up the phone. I just need a refund at this point.

Placed an online order with Pier1 on May 3rd. Received my item in damaged condition (have photos to prove issues) . I have tried reaching out via phone to customer service for the last 6 days, Have tried reaching a customer service agent via their chat for the last 6 days. Both of which don't work and am getting busy signals, hung up on and no agent available message after waiting over 30 minutes. I need to discuss this matter with someone now.

At the beginning of May I purchased 8 outdoor seat cushions. Upon arrival I realized that they are not the right size and need to be returned. The Pier 1 store in my area is still closed, even though other retail stores have been allowed to open back up. When I have tried to call to initiate the return my wait time is over 3 hours. I have tried to chat with someone for the last three days, multiple times, and each time I get to the end and it says no one is available and my request is cancelled.

I placed an order with Pier1 on May 6. I received a couple of deliveries, but I am missing one. The item shows as processing, and the tracking number cannot be located by UPS when I attempt to track it. I have attempted calling in to Pier1 customer support numerous times to receive a busy signal only. Every time I attempt to use the support chat, it allows me to wait and then displays a message that I cannot be connected. This unacceptable. Please deliver the item, or issue me a refund. Am I unable to speak to anyone about this?

No phones are being answered for last several days. This company is going to permanently close shortly, leaving no one person to authorize a return for credit for a new item. Payment in full closes in about a week, which the posts noted several months may be required for a refund. I have tried 1-***-***-*** to be placed on a chat list showing a “wait time” of 43 minutes. This was a joke- you get down to 5 minutes and they cut you off, saying to try again later. We have tried this 3 different times to see responses, all the same. The company is supposedly still open for online orders, which should not be happening, since there is no support. They need to shut the operation down.

I have placed two orders with Pier1 the first arrived damaged. The second wasn't what I ordered. I have tried repeatedly to get in touch with customer service. I have been on hold for upwards of an hour only to be disconnected on. Attempted the online chat. Stayed on for 30 minutes only to be told when my turn arrived that no one was available and the connection was cut off.

I've been trying to reach this company by phone and online "chat" for days so I can return a couple of pillows I bought from them. They don't answer the phone (recorded message says they are busy, then hangs up) and after waiting in a chat room for 30 minutes or so, it disconnects - every time!

I purchased two lamps online. There was a significant delay in delivery. Once they arrived, it was noted that they were both damaged. I spoke with customer service, the return was authorized, and the lamps were shipped back in April. Tracking shows they were received on May 1. I still have yet to receive a refund. Order number was ***. I have tried to reach out to customer service to no avail. There is no phone number to reach a human. I have waited for hours at a time for an online chat agent, only to be told there are no agents available after I have waited and waited. I have tried for many days to reach an online chat agent. The purchase was made both with a gift card and with a credit card, so part of the refund should go back to my credit card and the rest a store credit. With the company filing bankruptcy, I would like to receive my refund as soon as possible so that I can use it before they completely go out of business.

I am a very long time customer of Pier 1 Imports but I have recently had the worst experience with them. I’ve placed many online orders during the COVID-19 pandemic. One order in particular I placed on 4/26/20. I kept receiving updates that my order was shipped and the delivery dates were pushed back 4 times. When I finally received the order, most of my order was missing. I ordered 10 candles and there was only 1 candle in the box. The shipment didn’t even include a packing slip, just 1 candle. So I checked online thinking maybe my shipment was split up, and found that it said my order was completed online. No additional shipments were processing or had been shipped. I’ve tried tirelessly to get in contact with someone at customer relations. I’ve called to no avail, emailed to no avail, and waited twice for over 20 minutes on the online chat only to be told there are no agents available. I understand that the company is now going out of business, however, there is never an excuse for poor customer service. If there’s no one available to get in contact with in customer service, they should not be taking customers money. I still have other orders that are delayed, being processed and I have no idea if they will show up or not. I just want the rest of the products I paid for or a full refund. This is not COVID related, it’s just bad business.

I returned a coffee table that was purchased online and they have received it. I have proof of delivery (UPS) and a note pending refund, but cannot obtain a refund. No one answers the phone and their chat room is bogus with no agents available. I know they are BK and don’t want to end up in line with the rest of the creditors.

I ordered a TV tray set on 5/2/2020 (order# ***) and it was FINALLY delivered on 5/19/2020. Upon opening it, trays were scratched, dirty & had scuff marks on the legs. Additionally, 2 items were missing for the tray stand- small wrench--most important part & wood plugs. I have tried to contact them via Chat or phone all day on 5/20,& finally had to hang up b/c the hold time was over 2 hrs.!! Several times I waited for my place on Chat, & EVERY time I would get to my place a message would come up- "No chat assistance available" please try again later, or it would disconnect me!! There is no email anywhere to contact customer relations (as it "says" on the website).

I know they're short staff due to COVID-19, but this is RIDICULOUS. All the stores are closed & I am stuck with TV trays that I spent over $90.00 on & probably won't work b/c the stand can't be put together from missing pieces.

I ordered a rug over a month ago and can’t get ahold of anyone in customer service to return the item. This item is damage, and I bought a replacement rug through pier 1. However when trying to return the original item (order # ***), I wait on hold for over a few hours and get hung up on every time. I have tried over ten times via phone. When doing the online chat, I wait for about 30-45 minutes and then it notifies me that no agents are available.