Pitney Bowes Inc.

December 17, 2015
Revdex.com Serving Connecticut
Attn: [redacted]
[redacted]
[redacted]
RE: Revdex.com # [redacted]
[redacted]
[redacted]
[redacted]
Dear Ms. [redacted],
Pitney Bowes is in receipt of Revdex.com rejection letter for complaint #[redacted]. Pitney Bowes understands the frustration of the client [redacted] regarding the postage refund.
In reviewing the account I do show that the refund request was received on November 24 2015. Prior to November 24 2015 I am not showing a refund form had been received by Pitney Bowes. The confirmation number for the refund that was requested in November 2015 is [redacted]. The funds were swept from the account in September 2015 by the [redacted] as the account was inactive. The funds have been re-applied and the refund has been processed.
The refund check number is [redacted] in the amount of $971.72. This check was mailed on 12-15-15 from the [redacted] to [redacted]. The check should arrive within 10 business days. We apologize for inconvenience this process has caused.
Pitney Bowes appreciates all of your information and feedback.  This assists us in educating our staff to ensure we provide excellent Customer Service.
Respectfully yours,
Carrie S[redacted]
Case Manager, Client Experience
T + ###-###-####
[redacted]
[redacted]
Pitney Bowes
[redacted]
[redacted]  [redacted]

I have had the same experience as others here. My lease is done, complete, finished. I notified PB we would not be continuing our relationship and wanted the return address to send the equipment back. No answer. As others here, was stuck on the phone for extremely long periods of time waiting for a human to speak to. Last Friday, I received an email attaching a $100 lease termination fee ... we are no longer in a lease so yea, that's not getting paid. I still await a return label. If we don't receive one by Friday, I'm mailing it back without one.

May14, 2015
Revdex.com Serving Connecticut
Attn: [redacted]
 
RE: Revdex.com # [redacted]
 
[redacted]  
[redacted]
Dear Ms. [redacted],
 
Pitney Bowes is in receipt of Revdex.com rejection letter for complaint # [redacted] from [redacted] regarding the continuation of the rental billing.
 
Although the rental bill is valid, Pitney Bowes cancelled invoice [redacted] on 5/11/2015 as a courtesy for the period covering 03-01-15 to 03-31-15. The balance owing is now $0.00. Additionally, there is a credit on your [redacted] account [redacted] for $61.92.
 
To obtain a refund the client will need to request this using the attached link:  
 
[redacted]
 
Please contact me at the number or email below if you have any questions.    
 
Best regards,
[redacted]
Case Manager, Client Experience
T + [redacted]
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I did contact Pitney Bowes by responding to the email after they sent a "settlement" on 5/22/15 to me of $[redacted] due 6/22/15.  I can send a copy of this letter. I had no response besides bills with late charges. I then contacted [redacted] then the [redacted] which both advised me not to pay any further bills as Pitney Bowe's "lease" never had any dates from them to let me know that the "lease" was not actually up for another year when their "sales" person [redacted] duped me into signing this "lease".  When I called in 2012, I did dispute the "lease" I signed to [redacted] at Pitney Bowes but was told there was nothing further I could do.   Why would they help me when they already had me "trapped".   I do not agree that I owe another dime to this company.  I signed the 36 month "lease" 8/1/12 and 36 months later, I have fulfilled my obligation. 
I have been advised by [redacted] and the [redacted] that printed "leases" without printed dates are illegal by any company.
Sincerely,
[redacted]

November 16, 2016
Revdex.com Serving Connecticut
font-size: 14pt; font-family: "Times New Roman", serif;">[redacted] Complaint and Inquiry Consultant
29 Berlin Rd.
Cromwell, CT 06416
 
[redacted]
 
[redacted] 10[redacted]
[redacted]
 
I am in receipt of Revdex.com 1[redacted]  I have created case number [redacted] to have the following invoices credited back and the billing ceased moving forward.  I have also requested that once this is processed, the client be emailed in writing, the account is cancelled with no balance.
 
[redacted]-$21.39  [redacted]0-$21.39  [redacted]-$21.39  Total amount of credit PB is issuing is $64.17
 
My sincere apologies for the inconvenience.  Pitney Bowes strives to provide the best possible customer service. 
 
 
 
Respectfully yours,
 
[redacted]
Customer Advocate 
Office of the President

October 6, 2014
color: black;">
Revdex.com, Inc.
Attn: [redacted]
RE: Revdex.com 10240872
Dear [redacted],
I am in receipt of the Revdex.com Complaint # [redacted].
Pitney Bowes received a letter from the customer June 4, 2014.  The client explained that they are a charitable, non- profit organization, and had to reduce the number of paper mailings.  As a result, the company no longer required the postage meter.  The customer’s lease # [redacted] is active and covers the period from June 1, 2013 to Dec 1, 2018.As per Pitney Bowes process, a balance of payment invoice is issued when a customer requests early termination of their contract. 
There was a delay in addressing the client’s needs. Pitney Bowes sincerely apologizes for not addressing the client’s concerns in a timely manner. This delay was discussed with the agent in our Customer Loyalty Department.  Coaching and training has been provided to prevent this from reoccurring in the future.
On July 10, 2014, a balance of payment invoice #[redacted] was issued in the amount of $6,908.68. A senior collection agent has been unable to reach the client directly to negotiate a settlement for payment.   To date, the client has been unresponsive to the agent’s calls. When the client responds to the agent, Pitney Bowes will be happy to negotiate a reasonable settlement.
Once the final payment is received, the Customer Loyalty Team will arrange to pick up the equipment and terminate the lease.  Any funds remaining in the meter will be refunded within 6-8 weeks of receipt of equipment.
Pitney Bowes is eager to work with the client to resolve this issue.   I would like to thank the client for bringing this matter to our attention, as it helps in making process improvements.
Respectfully Yours,
[redacted]

November 21, 2016 Revdex.com Serving Connecticut
14pt; font-family: "Times New Roman", serif;">[redacted], Complaint and Inquiry Consultant [redacted]6   RE: BB[redacted]   I am in receipt of [redacted].  The client is looking to receive credits for late fees assessed, receive statements in a more timely fashion, and understand our process for billing under new systems going forward.   Upon the review of the account, Pitney Bowes is crediting the account as follows:   Invoice [redacted] in the amount of $41.92• Invoice [redacted] in the amount of $41.92• Invoice [redacted]1 in the amount of $97.97• Total to be credited is $181.81   Pitney Bowes strives to give the best customer service.  Once the credits post, we will reach out to Karen directly to assist with balance due, payments, statement access, and website assistance.   Respectfully yours, [redacted]
3001 Summer Street
[redacted]

Tell us why here...
April 28th, 2016
Revdex.com Serving Connecticut
[redacted]
RE: Revdex.com [redacted] [redacted]
Dear [redacted]
I am Courtney...

P[redacted] previous Director at Pitney Bowes. I am responding to the complaint ID [redacted] filed by [redacted] regarding signing a lease with Courtney P[redacted] as their Account Manager at Pitney Bowes.
In the complaint it is outlined that [redacted] Investment services was solicited by Courtney P[redacted] regarding a new product that was being offered. After going online, [redacted] Investment Services requested to obtain the online offer that includes a free trial and postage coupons.
Online Free trial offers are inclusive to new customers only, as outlined on the online offers:

[redacted] Investment Services has been a valued client of Pitney Bowes with their current K7M0/DM125 equipment for several years.
April 28th, 2016 11:45AM, I have left a message for Cameo to call me direct to further discuss. No response at this time.
I am happy to discuss in further detail the current offers available for current clients and resolution to the late fees applied.
Pitney Bowes strives to give the best customer service and adopts a Client win culture.
Respectfully yours,
Trisha L[redacted]
Inside Sales Director
[redacted]
Pitney Bowes
1313 N Atlantic, Suite 3000
Spokane, WA 99201

October 13, 2014
Calibri;">Revdex.com, Inc.Attn: [redacted]
RE: Revdex.com [redacted]
Dear Ms. [redacted],
I am in receipt of the Revdex.com complaint #[redacted] Customer states PB practices on the renewal are deceptive since the new agreement doesn’t start on the signed date. Also states have called several times on hold for 25 minutes waiting for cancel process.
I have reviewed the complaint as well as the contract signed by the office manager.  The contract clearly states “the commencement date of this lease shall be on the day following the expiration date of the current lease”. We spoke with the customer [redacted] on 10/9 where she stated she was not going to pay the rest of the lease, the time prior to that we spoke with [redacted] on 4/14 and agreed to waive $96 in late fees.
I left [redacted] two messages today but was unable to reach her.  On voicemail I advised I would be willing to reduce her settlement down to $350 and I left my direct extension for a call back.
Respectfully yours,
[redacted]
Supervisor, Retention
[redacted]
[redacted]
###-###-####
[redacted]

Pitney Bowes locks you into a lease and will not let you out under any circumstance, even if they have made errors.
In our case, they made billing errors (more than once), and our company had to spend several hours on hold, losing our time and money on the labor that went into trying to resolve these issues.
Why should we be obligated to stay in a contract that has proven to cost us unnecessary money? Their Terms & Conditions protects them under all circumstances but does not protect the Consumer at all.
We are very unhappy with Pitney Bowes and would not recommend their service.

Complaint: [redacted]
I am rejecting this response because:
I would like to know why Pitney Bowes has a long and continued history of billing errors with our account? 
I would like to know how Pitney Bowes determined that:  "There is a credit of $81.21 on the clients account and we will be issuing a refund to the client.  I am sorry for any inconvenience this has caused." 
Is this correct? 
I would like to know how Pitney Bowes strives for customer excellence when it has been impossible to contact any one person at Pitney Bowes via a phone call? I had to contact the Revdex.com in order to elicit any kind of response. 
I would like to know how Pitney Bowes will handle our account in the future and ensure we will no longer be erroneously billed? 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: this is a different answer than that given by your own customer service representative over the phone. [redacted] said that you keep and store all packages that you deem "undeliverable". When asked if the package would still be there in 10 years, she said yes. So which member of your customer service team is correct? Ms [redacted] or Mr [redacted]? Your customer service department was clearly not aware of your policies or practices and seemed to be willing to say or do anything to get the customer off the phone, even lie. With such strict size limitations, why is it possible for a seller to enter the size on an [redacted] listing to get the shipping estimate, and not immediately get flagged for oversized? I know from reading other complaints online that I am not the only person to have been taken for a ride by this system, so clearly you and [redacted] are aware of this problem but neither of you has done anything to solve or prevent it.  Your response does not explain why it is impossible for the shipper or receiver to pick up the package in person. You tell me that this is [redacted]'s problem, and that only they can solve it, while [redacted] told me that this is your problem as the shipper and because of that there is nothing they can do. This is just another example of two corporations pointing the finger at each other to avoid responsibility for either party. You, as the shipping partner, should be able to work this out with [redacted] on my behalf, because it is impossible through the convoluted system the pair of you have devised, for the customer to successfully resolve this issue. 
Sincerely,
[redacted]

March
25, 2016
Revdex.com Serving Connecticut...


Attn:
[redacted]
29
Berlin Rd.
Cromwell,
CT 06416
 
RE: Revdex.com #[redacted]
 
[redacted]
Dear [redacted]
 
Pitney
Bowes is in receipt of Revdex.com complaint #[redacted]. Pitney Bowes understands the
frustration of the client [redacted] in regards to postage meter rental
billing.
 
In
reviewing the account I do show that the client was renting a postage meter
from Pitney Bowes in which the meter rental billing was being charged to a
credit card monthly. The postage meter was returned to Pitney Bowes in January
2016. I do not show that the client had spoken to an agent in regards to this
cancel therefore the cancellation was not properly issued on the account to
stop the [redacted] has been cancelled.  The client should not receive any future
invoices for the meter rental.
 
Pitney
Bowes appreciates all of your information and feedback. This assists us in
educating our staff to ensure we provide excellent Customer Service. Pitney
Bowes does apologize for the frustration the cancellation process has caused.
 
Respectfully
yours,
Carrie S[redacted]
Case Manager, Client Experience
** [redacted]
*
Pitney Bowes
[redacted]

CT Revdex.com, Inc.
Attn: [redacted]
July 11, 2014
[redacted]
RE: Revdex.com [redacted]
Attn: [redacted],
I am in receipt of Revdex.com complaint# [redacted] filed by [redacted]. Here are Pitney Bowes findings:
 
On 07/11/2014 I called customer [redacted] and left him a message that I am cancelling the rental effective date of 07/01/2014 and that our shipping department will contact him for the pick-up.
I have open Service request # [redacted] to complete for this cancellations.
As per our terms and conditions of the deal the full 12 months contract should have been binding. For customer care we are going ahead and terminating this rental with no penalty.
Respectfully yours,
[redacted]
National Telesales Manager, SBS
Pitney Bowes Canada
(P) ###-###-####
Cc: Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Date Sent: 9/28/2015 7:39:40 PM  Complaint: [redacted] I am rejecting this response because: I find it truly amazing that Pitney Bowes would even write that they were negotiating and communicating with [redacted] for a month and a half regarding the postage meter change.That is absolutely untrue.  When we switched meters, it was I that spoke to them about doing it.  It is clear to me that they do not have their records straight and because I am left tospeak to so many different people there, they do not have the story straight.I called Pitney Bowes this year after receiving an advertisement in the mail from them regarding their Mailstation 2.  Another office in our building has that particular model.  I went tosee it and decided it would be adequate for our company.  I called Pitney Bowes and was told that a new lease was signed in October of 2014 by [redacted].  I told them that I am the contactand they explained that [redacted] was sent an email to sign the contract and the lease is until April of 2018.  As far as the rate, we did not see a deduction as we have been paying $463.64a quarter.  I did call to inquire why it was more than they quoted back then and was told there is a "Value Max fee" added to the invoice which by the way was never explained until I inquiredabout it.  Pitney Bowes is definitely lacking in their documentation of communication.  At this point in time, we still wish to send back the postage meter back to Pitney Bowes.I thank you for your consideration in this matter.Sincerely, [redacted]
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
In fact, it has restored my confidence in their Company and given me a greater appreciation for the way they handle customer complaints.  I am grateful for their response.
I certainly would have preferred that things were handled more expeditiously, but appreciate the final resolution.
Sincerely,
Joseph & Donna Miller