Pitney Bowes Inc.

Complaint: ***
I am rejecting this response because: This does not address the complaint at all. Mr*** finally got around to calling me yesterday. This has been pending for over two months. His subordinates were not interested in resolving this at all and only made excuses for Ms***, trying to cover her actions. Further, his response does not state why this happened, or what he intends to do about this to prevent it from happening in the future to me or other customers. The bottom line is that I was lied to and given statements, which if I had not checked further into this, would have resulted in me signing another lease for months, when the current lease had not even expired. I think this is a marketing strategy used by Pitney Bowes. A friend of mine had this happen to her with another services company, where she was told that her business telephone contract had expired, and that she needed to renew to lock in lower rates. In fact, the contract had not expired. Is this a new sales model being deployed by national service businesses? I wonder.I will certainly return Mr*** call to discuss this with him, but his reply to the complaint is weak. I also have a complaint pending with the Postal Inspectors
Sincerely,
*** ***

March 10,
CT Revdex.com, Inc.Attn: *** ***
*** *** ***
*** ** ***
Connected Performance Computing & Consulting
*** *** *** ***
*** ** ***
RE: Revdex.com ***
*** ***
Dear *** ***,
I am writing in response to Connected Performance Computing & Consulting Revdex.com (Revdex.com) complaint
Mr*** apprised Pitney Bowes of a *** credit card charge on February 18th in the amount of $15.99. I also understand that when Mr*** tried to contact our customer service, there was an extremely long hold times, and the client was unable to speak with an agent that could assist with your concerns
On behalf of Pitney Bowes, I am very, very sorry for this hassle! Although it probably doesn’t seem like it based on the experiences you have had recently, Pitney Bowes really does care that a client of ours has had a poor experience and Mr*** feedback helps us in making process improvements
Accordingly, I have cancelled your pbSmartPostage account, so you will no longer be charged $for the service. We have also issued a credit in the amount of $back to your credit card, to reverse the charge from February 18thConfirmation *** is for your reference
.
Thank you for bringing this matter to our attention
Respectfully yours,
*** ***
Technical Support Lead
Client Operations, North America
T + * *** *** *** *** ***
***
***
Pitney Bowes
*** *** ***
*** ** ***
Cc: Office of the President

Revdex.com of CT
*** *** ***
***
*** *** ** *** ***
*** ** ***
RE: Revdex.com ***
*** *** ***
In response to Revdex.com ***, please see the attached email to client along with the settlement
*** *** *** Sent: Tuesday,
February 09, 8:AM*** *** *** *** *** ***Subject: RE: *** *** *** ***
Good morning ***:
In response to your return email, please accept the following:
1. A signed name change document must be received as the lease is a contract. As such, any changes (amendments) to the original contract must be documented and authorized in writing
2. The meter number located at *** *** *** *** *** *** ** ** ***
3. The name change documents were sent via email to ***.***
4. There will be no letter stating your obligation has been fulfilled with *** ***.
5. Once notice of the settlement payment being received, a pick up is requested and sent to the district for scheduling. Either a box/label will be sent to you to package up the equipment or the district will send someone out to retrieve the equipment. This usually occurs within days
6. I have attached an invoice that you may include with your settlement check
I am also attaching the most current Purchase Power statement that will need to be paid in full so that account may be closed as well
Please let me know if I may be of further assistance
?*** ***, Collections Supervisor-Vendor Management *** ***, U.SMailing Solutions
*** *** ***
Neenah, WI
O: ###-###-#### or ###-###-#### | M: ###-###-#### | *** ***
Every connection is a new opportunity™
Please consider the environment before printing or forwarding this emailIf you do print this email, please recycle the paper
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April 9,
Revdex.com of CT
Attn: *** ***
** *** ***
*** ** ***
*** *** ** *** ***
* *** ** *** ** *** ***
*** ** ***
RE: Revdex.com ***
Dear Ms***,
I am in receipt of the complaint letter
submitted to Pitney Bowes Office of the President on behalf of the *** *** ** *** *** *** indicates there were issues with Pitney Bowes equipment for over a year, which resulted in lost postage, and ultimately, that Pitney Bowes continues to send unexplained bills
I’ve researched the account, and have determined that schedule on lease # *** is still active and generating invoices to the clientThis should have been terminated at the same time lease #
schedule was terminated in October Due to agent oversight, that did not happen
Pitney Bowes apologizes for this error, and will follow up with the agent(s) involved to ensure items of this nature do not cause similar issues in the future
I obtained approval from management to terminate lease schedule 003, which I processed todayThere is no outstanding/ future balance due from the client.
Respectfully yours,
*** ***
Case Manager, Client Experience
* * * *** *** *** ***
***
***
Pitney Bowes
*** *** ***
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complai** ** *** and find that this resolution is satisfactory to me
Sincerely,
Ci*** ***

December 01, *** *** *** *** ***
*** *** *** *** *** ***
** *** ***
*** ** *** RE: Revdex.com *** *** ***
*** * *** **
*** * ** *** Dear Ms***, I am in receipt of Revdex.com
***. Pam E*** with Pitney Bowes had spoken with the client today 12/01/and worked with Ms*** to resolve the issues set forth within the complaint. Pam and Ms*** agreed to a rental agreement. I am having the billing on the old lease agreement ceased My sincere apologies for the inconvenience. Pitney Bowes strives to provide the best possible customer service Respectfully yours, Tan** *** Customer Advocate Office of the President

February 19,
Revdex.com, Inc
Attn: *** *** *** *** *** *** ** ***
RE: Revdex.com ***
*** *** *** *** * *** ** *** ** *** ** ***
Dear *** ***
Pitney Bowes is in receipt of the rejection to the Revdex.com complaint# *** from *** *** ***Pitney Bowes understands the frustration of the client regarding invoice #*** dated 08/20/in the amount of $as well as invoice# *** dated 02/02/in the amount of $Per the client’s response, they are willing to pay for invoice# *** dated 01/27/in the amount of $
We do apologize for the frustration and would like to waive the two invoices from & for client Satisfaction
We would hope in the future, if the client decided to come back to Pitney Bowes, we would be more than happy to have their business
Sincerely,
*** *** *** *** * *** *** *** *** *** *** *** ***%

Please see attached supporting documentation
May 13, 2015
*** *** *** ** **
RE: Revdex.com # ***
MRS*** ***
*** ** *** *** *** *
*** * ** ***
Dear Ms***,
Pitney Bowes
is in receipt of Revdex.com complaint # ***Pitney Bowes understand the frustration of Mrs*** *** in regards to their *** *** account balance
Pitney Bowes provides our clients a total of $in free postage when the client has finished their free trialPitney Bowes sends coupons for $each to our clients in their welcome packet to send in to usOn 8/21/2014, the $credit was manually applied to Mrs*** *** Reserve account number Mrs*** *** has not downloaded any postage since 8/20/therefore the credit remained in Mrs*** *** Reserve account until 3/13/when the funds were removed since Mrs*** *** cancelled their accountPitney Bowes does not refund free postage nor can it be applied against an open balance
Pitney Bowes received a money order addressed to the United States Postal ServicePitney Bowes does not accept money orders as a form of payment for our entitiesAdditionally, Pitney Bowes cannot cash an applied fund to Mrs*** *** *** *** account when payment is addressed to the United States Postal ServiceIn lieu of this Pitney Bowes did credit Mrs*** *** *** *** account a free month of billing for $which posted on 12/8/
Mrs*** *** downloaded a total of $in postage dated 8/14/for $and then $dated 8/20/On 12/13/14, the unused funds from meter number *** were put back on the *** *** account for $Mrs*** *** is responsible for $in postage downloaded to *** *** on 8/and $downloaded on 8/20/The postage download on 8/was for $but Mrs*** *** had check number for $on the Reserve account to downloadPitney Bowes *** *** has only received a payment of $dated 10/3/as of todayThe current amount due for the postage downloaded is $($- $payment dated 10/= $- $in unused funds credit = $43.32)
Pitney Bowes requires a day cancellation notice before any rental billing can be ceasedMrs*** *** contacted Pitney Bowes on 12/to cancel and Pitney Bowes ceased billing as of 1/4/and adjusted rental invoice number *** accordinglyPlease see Attachment A in regards to the breakdown of the rental invoices billed
Pitney Bowes has waived all *** *** fees to bring the current balance to $Pitney Bowes is billing for $in postage mentioned above and $in rental invoices billed based on Attachment APitney Bowes does not provide revised *** *** statements or *** *** statement of accountsPitney Bowes has attached all invoices in question for review
Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide excellent Customer Service
Respectfully yours,
*** ***
Case Manager, Client Experience
T + * *** *** *** ***
***
***
*** ***
*** *** ***
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1*** and find that this resolution is satisfactory to me
Sincerely,
Dar** ***

May 17,
To Revdex.com, Inc.Attn: *** ***
*** *** ***
*** ** ***
RE: Complaint ID: ***
Dear *** ***
I am in receipt of the Revdex.com filed *** *** *** *** * *** *** ***I have researched *** ***’ account
and have found no evidence of deception
The client asked to be released from his contractual lease as he sold his business and he purchased a new business that had a leased Pitney Bowes meterPer the terms and conditions of his contractual lease Pitney Bowes has offered *** *** a settlementPlease see attached
If the client chooses not to exercise this optionThey can continue to pay for the lease until the end of the contract
Pitney Bowes strives to provide the best customer experience to address your business needs in a timely manner
Mauricea P***
Retention Support
** *** ***
*** ** ***
*** *** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Contact has been made between myself and Pitney Bowes We have come to a resolution per phone conversation on May 18th
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Katrina Keidel

November 16, Revdex.com Serving Connecticut Madelyn Sola, Complaint and Inquiry Consultant Berlin RdCromwell, CT RE: Revdex.com *** *** * *** *** *** ***
*** *** * ** ***
*** *** *** *** Dear Ms***
I am in receipt of Revdex.com *** The client is looking to cancel the rental account and return their meter. The client has been trying to cancel the account since June 15th 2016. MsP*** is looking to have a box and label to return the equipmentUpon the review of the account, Pitney Bowes is canceling the client’s account. Contract *** has been terminated and back dated to June 15th We have issued a return kit to the address M** *** has provided* *** *** *** *** *** ** *** I am sorry for any inconvenience this has caused We are declining the request to credit back $a month for storage feesAgain our apologiesThere will be instructions within the return kit on how to refund any unused postage that is on the meter Pitney Bowes strives to give the best customer service. Once the agreement has fully canceled and terminated, a box and label will be received. The box and label should be received in business days Respectfully yours, *** *** *** *** ***
*** ** ***
***
***

Please see attachment
Sincerely,
rgb(0, 130, 213)">Tatum W***
Customer Advocate
Office of the President
F ***
***
Pitney Bowes
NAtlantic Ave Suite Spokane, WA

Please see the attached copy of the cliient's lease eSigned September 24, 2014.>
June 02,
To Revdex.com, Inc.Attn: *** ***
** *** ***
*** ** ***
*** **
** *** ***
*** *** ***
*** ***
**
***
RE: Revdex.com ***
Dear Ms***,
This is in response to *** *** ** *** ***, Revdex.com complaint *** filed by *** ***
Although there are terms remaining on lease ***, the customer requested a settlement amount to cancel the leaseOn 05/12/the customer called in asking how much it would cost to terminate the Pitney Bowes lease *** ** was advised she still had months left on her leaseShe insisted that she still wanted the cost to terminate
On 05/14/Mrs** was provided, per her request, the termination amountShe was also given the option to restructure the lease in monthsMrs** replied “SHE IS GETTING AN ATTORNEY GOING TO THE Revdex.com AND DID NOT WANT A COPY OF HER LEASE OR TERMS SHE DISCONNECTED THE CALL
On 05/19/I received the Revdex.com complaintSince that time, myself and my supervisor Erin *** have made several attempts each to contact Mrs**We have left detailed voice mails with all of our contact informationMrs** has not responded
I have attached a copy of the lease that was signed electronically by Bin HuIt clearly and in large print at the very top of the lease states: START MY LEASE BENEFITS TODAY, INCLUDING MONTHS GUARANTEED PRICE PROTECTION AND $FREE POSTAGE
Pitney Bowes strives to provide the best customer experience to address your business needs in a timely manner
Respectfully,
*** *** ***
Leasing Support
Client Relations
T +*** *** ***
***
***
Pitney Bowes
*** ** *** *** *** ***
*** ** ***

December30,
Revdex.com, Inc
Attn: *** ***
** *** *** ***
Wallingford, CT
RE: Revdex.com ***
Dear *** ***,
I am in receipt of the Revdex.com *** *** *** *** CO INC, filed *** ***I have researched account and have found no evidence of deception
The final payment of $was posted on 11/18/This was the final payment for the leased contract ***The client feels that since she sent the meter back before her contact was up, she should be reimbursedIf a client choses to send a meter back before the lease is up, they will continue to be billed and are responsible for paying the invoices, or they have the option to pay an early termination settlementThe payment that was recv’d on 11/18/covered the months of July-OctThe client sent the meter back one month short of the quarter
There is no cause for reimbursement as the meter was used up until it was sent back in SeptPitney Bowes waived $in late fees as a customer courtesyThese fees were waived off the final invoice paid on 11/18/
Pitney Bowes strives to provide the best customer experience to address your business needs in a timely manner
Mauricea P***
Retention Support
** *** ***
Spokane WA
1-866-581-*** ***
***

November 16, Revdex.com Serving Connecticut
14ptTimes New Roman", serif;">*** ***, Complaint and Inquiry Consultant *** *** *** ** ***
*** *** *** A*** *** *** *** ***
*** * ** ***
Dear MsSola, I am in receipt of Revdex.com 1***. The client is looking for a credit of $due to over paymentThe client has been trying to get the credit since January and has contacted Pitney Bowes multiple calls. Upon the review of the account, Pitney Bowes is crediting the client’s account back $When looking over the account, we did find the overpayment and will be crediting back the customer*** *** should receive a credit back within daysPitney Bowes is sorry for the inconvenience Pitney Bowes strives to give the best customer service. Respectfully yours,
*** *** *** *** *** *** ** ***
*** ***

*** *** *** *** Sent: Tuesday, November 01, 3:PMTo: [email protected]: *** ***
*** *** This matter was finally resolved to my satisfaction today

June 17, 2015
*** *** *** ** **
Attn: *** ***
*** *** ***
*** *** * ***
*** *** **
*** *** ** ***
RE: Revdex.com # ***
Dear Ms***,
Pitney Bowes is in receipt of Revdex.com complaint # ***. Pitney Bowes understand the frustration of The *** ** in regards to their Purchase Power account balance
In reviewing the account, meter rental invoice number *** dated 4/14/for $covering 04/27/- 09/15/billed to our Purchase Power entitySince The *** ** returned their equipment, Pitney Bowes credited rental invoice number *** on 5/31/However, per system capabilities the May Purchase Power statement dated 5/1/was due on 5/28/and the credit had not posted before the due date adding a systematic late feeSince the late fee remained unpaid, the system showed the account was past due and began automatic calls for payment
Pitney Bowes does apologize for this inconveniencePitney Bowes has waived the $late fee to bring Purchase Power account number *** to a zero balanceDue to this, the automatic calls for payment will cease as of today
Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide excellent Customer Service
Respectfully yours,
*** ***
Case Manager, Client Experience
T + * *** *** *** ***
***
***
Pitney Bowes
*** *** ***
*** ** ***

December 30,
Revdex.com of CT
RE: Revdex.com # ***
*** ***
*** *** ***
*** *** **
*** ** ***
Dear Ms***,
Pitney Bowes is in receipt of Revdex.com complaint # ***. Pitney
Bowes understands the frustration of the customer Ms*** regarding the refund for the credit of $on the Purchase Power account ***
Pitney Bowes had received a request from *** *** from *** *** *** to move the credit from the Purchase Power account *** to the lease account ***This request was processed on 08-17-
In reviewing the account, I do show the credit was inadvertently moved twice to the lease account *** causing a debit on the Purchase Power account ***I have requested the second credit transfer be reversed and the late charges have been removedThe Purchase Power account has a balance once the transfer request is completedThis process does take about business days
Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide excellent Customer Service
Respectfully yours,
*** ***
*** *** ***
*** ** ***
###-###-####
***